My name is Matthew. I was at the Puyallup shop on Meridian for repairs to the molding around my rear window. Jay provided outstanding customer service as well as timely and professionally service for my vehicle. I would give a 10 star rating to this facility and the personnel working there. I fully recommend this facility.

Jim, was great and was great at providing customer service.He was on time and explained what he was doing. I would recommend them again for sure for my BMW if it ever has an issue. Not to mention my insurance company .dropping the ball several times UGH!! But this company and their team worked with me to GET IT DONE!!!

Best Place I Have Ever Found for Replacing Windshields! Referred Tons of People There! Thanks again Mr Perkins ;-)

The entire staff was so kind and accommodating! Quick response, quick service, easy to contact and friendly. And went above and beyond vacuuming out my car also. Will definitely and highly recommend them!

Came in for a rock chip repair. Tracey(I think thats her name?) Is very nice at the front desk. Only about a 20 minute wait and much to my surprise they even vacuumed my dirty floors and mats! Ive been meaning to do them myself but being partially disabled and needing back surgery and double knee replacement-I just havent been able to. So thank you Genuine auto glass! Stellar service. I WILL be back if I need you... But hopefully I wont! Lol

Timely appointment. Both office staff and glass staff courteous. Even took the time to vacuum vehicle...thank you. Good warranty on product and service

Ive been working with genuine auto glass for years being in the car industry, and they never disappoint! They consistently give you quality customer service, are personable and very friendly, and really want to help. Today on my way home a rock hit my windshield and it was a good size chip/crack. They got me in within 30 minutes and fixed it for free Thanks guys!!

Pleasantly surprised to get a same day appointment only one hour after calling in.Arthur, the tech @ the Puyallup location, was so knowledgeable and quick! In only 20 minutes he did an amazing job on my two rock chip repairs this morning! Definitely recommend!💜

Had to have my side vent glass replaced and was very impressed! The labor was affordable and less than what other companies were wanting to charge. I also waited in the lobby to have the window glass put in and it took less than an hour! 10/10 recommend.

Came here after getting quotes from a few different places; price seemed on par with others. That was until I was checking out. Apparently the quote doesnt include labor, $70 in my case. Ive never heard of anyone doing this, nor has anyone else I asked. Seems like a pretty shady business practice.Secondly, they said they would get out 99% of the glass. Far from it. I found this large chunk under my seat. Not ideal when you have a toddler going in and out. There was also pieces left in the opposite door window. They immediately scratched my window the second I rolled it down (also pictured).I guess the actual repair is fine, but everything else leaves something to be desired. I wont be returning, and suggest shopping elsewhere.

Brianna (the one who quoted me and checked me in) and the entire genuine auto glass team were amazing; they quoted me $100 less than any other place, and got my windshield done in less than 2 hours! They even put up with my toddler running circles around their desks. They were awesome, friendly and knowledgeable. I will definitely be coming back if I have an unfortunate rock vs. windshield run in.

They were very helpful 100% of the process. Clarice was friendly and kind on the phone and in person. Ron checked my car over and was also very friendly. Whole process of replacing the windshield took about 1 hr 45 min. Would go back (hopefully don’t need to).

Very professional business and employees. I had to have a windshield replaced on a Volkswagen SUV. First 2 ordered came in with small scratches on it and Genuine refused to install them until they got a non flawed piece of glass in. Thats says a lot about the integrity of this business now days.AND biggest surprise....they vacuumed my floor mats in the front for me..😃😃As I waited the office was busy the entire time with walk ins, appointments, and phone calls. The women manning all this were just fantastic, handling each customer as if they were the only one.These ladies need a definite at a girl.Thanks again Genuine Auto Glass!!!

I took my oil sticker off my current windshield just in case it got lost in the transition with getting a new windshield. They were so kind to put it right back where it belonged and even vaccumed my front wheel wells out. I even got a call two hours earlier than I was expecting to pick up my car. Im very impressed with the service there. If I ever have the need again, this will be where I go!

I had ac crack in my windshield. They said 30 minutes, took maybe 10. Happy with them.Eventually I will need a windshield replacement, I will go back.

I was just getting a rock chip repair service at the Tacoma location. The service in general was very speedy and professional. However while i was waiting at the register I noticed a female employee of larger size start to become hostile and proceeded to kick one of the rolling chairs behind the counter across the shop floor prior to a series of rude gestures. It was very unprofessional especially since it was done in front of paying customers. I just wanted to bring this to the reviewees attention to stay away from this woman as she is extremely rude and unprofessional. I hate giving negative reviews but this lady clearly doesn’t belong in any sort of customer service industry. The overall experience prior was 5 stars but due to the circumstances I had to unfortunately downgrade that.

Was pleasantly surprised by how good the service was. They originally ordered the wrong glass and misquoted me. The glass I needed for my vehicle was an extra 300 bucks. These guys honored the original quote they gave me, and saved me the 300 dollars.AND THEN, after they replaced the back window, trim and molding... They told me I didnt need the piece of glass replaced (it was due to a leak) and then they refunded me an extra 350 bucks....So I saved a total of 650 bucks today because this business is honest, reliable and very trustworthy.I will be recommending them to anyone I can in the future for years to come. Very genuine!

I just left here and my window shield is so perfect and I am so happy with their service! I had a crack in the middle. The workers there are so nice. One of the agents told me it would be 1-2 hours and I left there in 30 minutes! So happy and I highly recommend this place! Thank you for your great service!

Chelsie and Lacey are on spot with a high level of customer service.

The ladies are very friendly, amanda, Brianna, clarice are very knowledgeable on what they do.. Also everytime i go there they always greet there customers saying good morning or good afternoon, or have a nice day!! If you need a windshield replacement go see these ladies in Tacoma south Tacoma wa.. They will take kare of you & your vehicle..

Fast and efficient! Friendly office staff. Great service. Love the complimentary glass cleaner & lifetime rock chip repair. Overall, couldnt be more pleased. Will continue to use and refer people to Genuine!

Dropped my truck off earlier then the scheduled appointment and they replaced my windshield within 45 minutes of dropping it off.Great service and will definitely come back for any of my window needs.The lifetime free rock chip repair is a added bonus!

They always are the best!!!! If you have new cars or old. They can do you right!!! Your glass wont leak or sqweek.

Knowledgeable, fast and friendly. Great guys!

Wonderful, quick, kind service. The front end managment is smart and highly capable at navigating these difficult times when windshield glass can be hard to find.

I must say Brianna was amazing!! I literally was 2 minutes from home when a rock my from husbands car tire hit my car leaving a very small crack. I was so stressed and worried. I called safelite who I believed was over charging me and couldn’t see me until next week. I called this company and Brianna could hear the panic and stress on my voice. She scheduled me in within 45 minutes I was able to be seen. It’s just the nice gestures and the way she spoke to me that really made my my day go from bad to amazing. I couldn’t ask for better customer service and friendly staff. Even when I came in all the girls were very nice and welcoming! If I get a crack again I won’t hesitate to come back and give them my business.

Cheaper than going through my insuranceWill definitely refer friends and family and will be back

Absolutely a wonderful experience. Price, workmanship. Time to accomplish all much better than I could have expected. Great job..

Wonderful customer service, good price for new windshield and great quality service. I highly recommend!

Highly recommend this business. Had an appointment and it took less than 20 min to repair the star crack on our windshield. Lobby was immaculate with physical distanced seating. Stephanie and staff were professional and courteous with all the customers they encountered. Thank you for the military discount! We appreciate your kindness.

Made appointment 2 weeks in advance and told them exact type vehicle that needed windshield replaced. I was told appointment up to 3 hours in timing. At appointment, poor/no Covid masking in front office and not enough chairs outside for all customers, so I sat on the curb. They ordered wrong windshield, and at 2 hours 45 min I went in asking how much longer and they said “didn’t someone tell you”. Luckily they had correct one in their off-site warehouse, so I was able to get it replaced and out of there about 3h15m. Only positive is that they have a good warranty, just hope no problems as I don’t want to return here

Had windshield replaced here .friendly and courteous.

Vince was amazing and great personality to boot! Was in and out in no time and my windshield looks brand new! Thanks for the window cleaner, I will send business your way.

They replaced my window and now it doesn’t roll up. When I called about it they made a bunch of excuses and started insulting me. It was very odd customer service. I do not recommend using them. Not for any reason besides the fact that they might break your car then avoid taking responsibility.

Awesome crew here, fast and reasonably priced. The quality is next to none.

The radio commercial with Chip & Jake is the worst garbage on the radio. Cant stand it. Will never use this business because if it.

They replaced the windshield my 2020 Armada. They ordered the parts and made an appointment. When I dropped it off they finished it much quicker than promised. The kicker was they vacuumed and cleaned my interior. This is the only glass shop I will use.

Did everything quickly and efficiently.

These guys were really busy but got my car in right away since I had made an appointment the day before to get a couple of rock chips on my BMW repaired. The service tech was very nice older man who treated my wife and I so great. He even cleaned all my windshield and asked if we would like our car vacuumed too. He did a great job and left my car looking better than before we got there. I wish I would have gotten his name to let him know that we appreciate his dedication to his customers.

Some one said on this post they are good price friendly

I was sent here by Carhop and they were very fast about getting my windshield replaced. They were even faster than they estimated they witless be.

Great price and service. Cleaned all windows and did a great job.

I had an unknown issue causing my sunroof to leak, I called this place and they brought me in same-day, diagnosed me with clogged sunroof drains, fixed my issue and had me on my may in 20 minutes for less than $90. Great business, highly recommended.

They did our front and our back hehehe

Outstanding Service! Was seen in shop, same day, without an appointment. From pulling in to leaving only took 20 minutes to seal a small chip. The repair is basically invisible, repair tech was friendly and quick, and front desk office was friendly and professional. I especially appreciate the military rate. Thank you!

Great customer service

Although there was a slight mis understanding, I was able to meet up with the owner of this company on a Saturday so I can pick up my truck to make it to work Monday. He and his daughter were more help accommodating to my needs, I will recommend this company in the future👍Thanks again for what you did for me, much appreciatedChris Neville

A bit happy but a bit dissatisfied. The attention to detail really lacked. Loose screws on the plastic cover. Cut anttanna wire. I have a lot of faith in the business side but apparently the installation side had failed... Ill be reaching out to them and hopefully they correct the issues...

Pulled up with my newly purchased second-hand car with a ding in the windshield and Ron was super helpful - he noticed it was new and then asked where I got it, then said since Titus-Will Toyota sent me down I didnt have to pay for the ding to be filled. Amazing! His attentiveness, curiosity, and kindness saved me $80+! I really appreciate that!

I really appreciate working with Genuine Auto Glass. It was a complicated glass replacement and they did a great job. It took a little longer than planned since the sensors had to be recalibrated by the dealership. But you would never know the glass has been replaced. It looks like new.

Not too happy,no pre inspection as told then after sitting for 1 1/2 hours Im told since I did not provide the vin # they have the wrong windshield, well I did provide the vin # so someone goofed, had they done the pre inspection it would have saved a lot of grief, the chairs in the waiting room are not very comfortable so sitting there was not a good experience

Great friendly and fast service. Went to get my power window motor replaced. Was told all the details before I made the appointment and was even allowed to bring my own part. Took way less time then I was initially told. Definitely going back if and when I need more service. I highly recommend them!

Awesome company, great service Never go anywhere else! Love little chip

Amazing service. They were very quick. My sons car was broken into. We had a new side window installed the next morning. They vacuumed up the glass and kept it in the garage for us overnight too.I was impressed.

WOW‼️ My wife is so happy I was able to get her vandalized drivers window replaced right away, looks good as new now, thanks to Your Excellent Team at Genuine Auto Glass.Thank You Thank You ThankYou‼️ You are All So Wonderful‼️FEELING BLESSED, ⭐️⭐️⭐️⭐️⭐️

The best ever

Everyone was very polite and professional. They kept me updated with what was happening. I would definitely use them again if/when needed.

Have had 2 windshields replaced, a passenger window and a whole car tented at Genuine Auto Glass. Very friendly, fast and helpful.

I highly recommend going to Genuine Auto Glass! My mom has had a good amount of work done here and recommended it when I had asked her where to go after a rock hit my windshield. It created a significant chip that would easily continue growing if not taken care of quickly.Amanda had me come in at 745, I got there at 747 with a little difficulty finding it due to construction and I was out of there around 802.Not only did they repair my windshield for FREE but they gave me a giant can of window cleaner AND they vacuumed my driver and passenger front of my vehicle AND cleaned my windows.I will definitely be going here for any future needs.Thank you Amanda and thank you Genuine Auto Glass!!

I was in for a Rock Chip repair. Staff is organized and helpful. They finished really fast and got me back on the road!

Took both of my cars to get windows done. I was very satisfied and the price did not break my pocket. Definitely will be going back.

Terrible service, poor customer service, I took my car in for a windshield replacement and did not get the service that I was informed of through the phone. The new windshield was scratched and so was my car. My sensors were not recalibrated even though I was charged for it. They tried to deny it occurred during the service and offered a discount. My invoice report was not given to me. Amanda the manager lied and was rude. No communication. The new customer service associate did an amazing job trying to make things right but the manager who “worked on my car” tried covering things up. I work in the automotive industry with a lot of clients. I will not recommend anyone to use this location.

Great price and excellent service thanks to the technician that installed my windshield

Great auto glass service center. Friendly staff, quality products. They reattached a rear view mirror for me without charging in the past and will use them for an imminent windshield replacement.

The very best glass repair workers and customer service! The whole crew here is helpful and a pleasure. Unfortunately, grab and go broke my window. However, my car window was fixed quickly, the service team are fun and friendly. The ladies up front go above and beyond any other company I have experienced. The pricing is affordable and they happily help you if you need work or have additional needs.Nobody likes to replace a window or go though that experience but this team will make everything alright. Very positive experience, thanks Tacoma team!

Amazing service and superb customer experience. My car was broken into and they had my window fixed the same day! Very competitively priced within the Tacoma area. Thanks for helping me through a rough day!

Everyone here was awesome! Super friendly and helpful. Would highly recommend to anyone needing glass repair

Friendly service and my car was ready much sooner than had been promised.

Professional quick turn around on my Fiat 500S smashed window

I am absolutely blown away by the service from Genuine Auto Glass in Tacoma. Bryanna went above and beyond anything she needed to do and made an incredibly stressful week and experience for me that much less stressful and overwhelming.I had recently purchased a car and the rearview mirror popped off the day after I bought it. Unfortunately with this model, you have to replace the entire windshield to fix a rearview mirror (lol), so it wasnt an easy fix. Tacoma wasnt easy for me to access, so Bryanna set me up with the Everett location, handling all the details for me.If I ever need my windshield or (fingers crossed no) my rearview mirror replaced (seriously, please no) again, I will absolutely go to Genuine Auto Glass. Thank you so much for making this experience so easy.

Great service, nice folks.

I have had two recent experiences with genuine Auto Glass. In both cases Amanda and the Tacoma team went above and beyond what Ive experienced in any other automotive glass care needs. I highly recommend them!

Great price for a windshield replacement. Fast & friendly service. Highly recommended!

Very nice customer service

Unbelievable service. I arrived as soon as they opened (8am) with a busted out back passenger window (Thanks for being cool, Seattle!). I can’t stand it when people come in and request special things like their time is more important than others but I had a very important job interview at 10:45 in Olympia. They got their glass shipment in at 9:30 and repaired me in under 2 hours. It was cleaned out too! I was on the road at 9:50. Tacoma, come here first and check with your insurance companies because some do deals with Genuine. 5/5 stars!

Great customer service!

They got the job done quickly, with less expense.

Needed a new windshield. Dropped car off at 10am, done by 11:30am. Decent price and quick

Great place fast and courteous always.

Good costumer service

Great service. The friendly staff had my windshield dig fixed in less than 20 min.

Will come here again when the time comes. Very nice and professional. As soon as I got to the shop my car was being worked on and was completed in the time frame they told me. My new windshield looks great and for a great price! Great job Genuine Auto Glass!

Service here was A+ and the people I spoke with were courteous and knowledgeable. They were kind enough to drive me a few miles down the road and even though I was out of cellular range for a while, they continually attempted to reach me to let me know as soon as possible when my vehicle was ready to be picked up. The lobby was clean and unique with an offering of refreshments and reading material.

Able to get me in quickly for a window repair, and cheaper than the quote I got from Safelite. Repair was quick and easy and included vacuuming up the shattered glass.

Fast, friendly service. Definitely recommend!

Top notch, great service and quality

These guys were quick and professional. Excellent customer service!! The technician also pointed out another rock chip that needed repair. I highly recommend!

We have had a few windshields replaced at the Tacoma location. Friendly, easy to schedule, easy drop off and pick up. Vehicles are usually ready faster than the estimated wait time:)

Everything went perfectly. Exactly as promised. Almost half the price of others!Friendly expert service.

This is a great place. They can match almost any window and do repairs while you wait. They also share the shop with the best tint expert in Tacoma. Brought 10+ vehicles to Jason for tint. Also been here for some minor rock chips and wasn’t charged anything (military discount) 10/10 recommend

I was treated very well. Work was well done. Car was clean.

Tinting is fantastic! Rock chips not so much.

$200 cheaper than what 3 other glass places quoted me. Super fast. Very nice!

Great price quick service

Top notch service at the best price I could find. The servicemen Jim and Dennis were professional, courteous, and went so far as to replace my windshield in the parking lot while I was at a dentist appointment. Above and beyond service at a great price. Thank you Genuine Auto Glass!

Beth and courteous service

I had a rock chip expand into a series of large cracks in my wifes 17 Highlander. Amanda and her team did a great job managing my claim and following through with setting up a Toyota Service appointment to have the electronics calibrated. The workmanship was perfect and couldnt be happier with selecting them for my glass needs.

Good. Nice folks

Fast and painless service. Used our insurance and had no issues

Showed up right on time l, the car was taken in immediately and completed in just over an hour. Thanks everyone!