I dont normally leave reviews, but feel compelled to after my experience here. This is an incredible business that deserves nothing but praise. All aspects of service, whether it was customer service all the way to timeliness and execution were no less than outstanding. Rather than give an abstract recommendation, Ill specifically state what went right. And to be completely honest, everything went right. Not a single hiccup.-Ordered specialized tires that came in within a few days. The sales guy was spot on in his estimate.-Got me in for a same day appointment the tires arrived. Truly incredible.-Quoted me for 90 minutes of service. They were done in less than an hour.-First rate, impeccable customer service. These guys are true professionals.Ive lived in many states and this place is truly one of the best tire shops, if not the best businesses I have had the pleasure of being a customer of.

Thank you Jonathan for the great same day service given today. You were very respectful, kind, and professional. Despite the shop being extremely busy and phone ringing nonstop. You stayed calm and focus with every person. Did it all while staying within my budget for 4 new tires.

Just tires. Competitive prices, take your quotes and they will beat anyones price. Make an appointment online for a short visit or walk in and know the line moves fairly quick because they just do tires. No alignments, no mechanical work, nothing but tires, balancing, and rotation. Great warranty program, never pay full prices fort it though negotiate!

This place is the best if you need tire work done. Quick appointment scheduling, nice workers, fairly decent waiting time. Communication is on point. Highly recommend!

Good place to get some tires installed in a timely manner...

Love this place!I was a woman in distress this morning with a flat tire. Called my hubby and he told me to take my car to discount tire and they would take care of everything and they did!! Simple check in! Left my car for a couple hours and they texted me it was ready picked it up went to pay the bill and there was No charge!! I had a nail in my tire and they fixed it!!

Very professional and knowledgeable. Little bit of a wait, but overall, worth it.

As Always the best on my tire place Discount Tire Taylor Kevin GM and crews are walking extra miles with smiles serving you with honesty and with a heart. I gave these guys outstanding reviews because every time I come here from just simple air check, scouting price or buying tires they are always on my number 1 best customer care list. You will never go wrong super awesome God bless you guys and May almighty father God in heaven always keep you safe. -FloresFamily

Great people! Friendly and fast service!!! The store is kept very clean and they offer complimentary bottles of water while you wait in their comfy chairs. The lobby is always clean! Dont go anywhere else... If you have have any issues, just throw a tire threw the window like the lady in the old Discount Tire commercials! Hahaha - Just kidding! 🤣😂🤣😂🤣😂🤣

Very reasonable prices. Knowledgeable sales person. Definitely going back.

Always excellent service and care for the customer. Competitive prices. Been going here for over 10 years

I came into the store yesterday, my first time ever purchasing tires from discount tire and I must say the best experience I’ve had in a tire shop, the gentleman that helped service me was Anthony and omg he was just so friendly and well spoken and really helped me out in a very big way. The whole staff is just so friendly and they really do a good job!

I was happy on the deal they gave me good people.

These people are great! Awesome management and staff. Went in for a road force balancing and my tires still failed, so they didnt charge me. They definitely earned my trust and repeat business!

Every time I come here I am always greeted by friendly happy faces I get my tires filled with air often I love this location

Everyone was very helpful and courteous enjoyed my time there

Friendly and helpful staff. Had a 10:15 appointment for 4 tires and was done by 10:45.

Great jobInstalled a new tpms sensor and cleared my fault.In and out in no time

They sold my grandson a set of new lug nuts they said one was missing $60. Have been a steady customer and they took advantage of a young man. The last time we were there because car had a flat they put the wrong size tire on it and it was smoking so bad I didnt know what was wrong. Had it towed to a my mechanics thinking something in the engine went wrong, and it was just wrong size tire. Missed a days work to bring it back the next day. Offered only compensation for the tow. VERY disappointing. This is twice in a row.

The people at Discount Tire are great. They always help me in my time of need. Quick and courteous

Dylin is fabulous. He explained everything thoroughly and took great care of my tires. Excellent service!

Tony was very nice. Didnt take long to put my tire on.

Dont bother going to get your tire fixed here. The technician will blatantly lie to you about your tire tread to try and sell a set of tires. When I scheduled the appointment, the guy said I was at a 4.Showed up for the appointment and the guy tries to say I was at a 2 and he couldnt service the tire. I called him out on it and he started back peddling about it. Then the guy acted like he put air in my tire. Started the car and it was at 19 PSI. Guy tried saying that I need to drive it to poll the sensor, not at all accurate. Ended up putting air in it myself.Even went up to AutoZone and picked up a tread gauge. Confirmed that he was completely full of it and my treads were at 4 on all treads, including the inner tread that he tried saying was more worn which made no sense.Dont waste your time or business here.

Disappointed. Ordered my tire on Friday was told it would arrive next day. Sat no call from discount tire..showed up Monday and my tire was not mounted on my wheel that I left Friday. It took them 2 hours to mount my tire. They kept telling my 10 more mins. I watched several cars come in and go out with 4 new tires while I waited my 10 min. Listen I get they are busy and probably short handed but all I ask is for honesty. If its gonna take 2 hours just let me know Ill come back. Please dont keep telling me 10 more min. And dont sell tires in front of me and install them while I wait another 10 more min.

My husband was up at this store talking with Lance about tires for my car. I called the desk and asked if they did a military discount since I knew my husband wasn’t going to ask about it. The guy I talked to on the phone refused give me a straight answer about whether or not they do military or AAA discounts. He just kept saying “we treat everyone equally and we already offer the best discounts”That didn’t answer my question so I asked him 3 more times and I even said “so I take that as a no to the military discount?” and he would just repeat that everyone is treated equally and they already offer the best discounts around. But LITERALLY at the same time I’m having this very awkward conversation on the phone, my husband is in the store and asked about a military discount and Lance applied it with no problem.I’m concerned that it was because I’m a female asking about a military discount and the guy has some sort of complex about honoring it since I’m a woman.

Almost a year ago I bought 4 tires from here had an appointment and still had to wait 2 hours before I got my tires put on today made an appointment to get a plug put in my tire got a nail in it get there early check in guys says an hour 45 mins before it would get in to get the repair what is the point of an appointment if you can even get in at that time. I also bought the tire warranty guess that money is going out the door cause I will get it repaired somewhere else. Never will go back here again.

This place used to be second to none.Today 4/16/2021 I just came for a due tire rotation around 1:30 pm, car checked and scheduled for 3:45. I left and came back at 3:30, my name is removed from the waiting list and the gentleman at the desk started giving me stupid excuses and when I asked so am I removed from the list, he answered that they have a grace period of 45 minutes to be served . Now it is 4:40 and still waiting.

Always have a long line. Ive been here 3 times and had to leave because they took too long.

They are really nice people there. Also they have really good service.

I got off work and as I was driving home. I felt my van starting pulling to one side. I got out to check my tires and notice that the front was nearly flat. The local tire place was closed. So I look up discount tires to see if they were open. It was 5:30pm they close at 6pm and I was 25 minutes away. I finally got there and I had to wait in line to be seen. 20 minutes went buy finally they came to my car.They looked at my tire and told that I will have to wait between 60 to 90 minutes before I could get in. What can you do, I needed the tire fix and about 40 min later they waived me in.They took the tire off and came back with some not so good news, the area where the valve stem goes had a chip in it and thats why I was leaking air, I was then told I might have to get a new rim.They were going to try and see if they could fix it first. Fingers crossed waited about another 20 minutes or so. Finally they came back to the car put my tire back on and said we got you all set. I was so relieved didnt have to get a new rim.I waited for theme to return with the bill and to my surprise he said we did this for free and enjoy your night. Now thats what I called excellent customer service. Thank you to the staff and who work on my tire. You guys have a customer for life.

We are a local repair shop here in taylor and we recommend Discount Tire for all of your tire needs.Thanks for the socket!

Very efficient and friendly. Skyler did a great job getting us all set with a new tire.

Courteous employees and prompt service. Thank you.

It was fantastic!! The service was excellent!. They took the time to listen, the young looked at me and smiled and my repair was unexpectedly free! God is good!!!!

Sorry Discount Tire your going to have to do better than that performance to get my business. Called ahead to confirm tire was on hand.... Informed team member i am on route. Hand carried in one rim..... One person on the waiting area and no tire machines in operation. Sat down and waited and watched the place fill up. Waited for two other tires and two vehicles to be pulled in and worked on.... Over an hour later and the tech finally completed the tire swap.

Employees are very nice and helpful. Was a little annoyed that I made an appointment but still had to wait 2 hours for my turn. Had I know I would had been there at 8 am first in line. Should have been told appointments are not necessary, its first come, first served. Was told about their lifetime warranty, but was not told over the phone that its 18 bucks a tires for their warranty AFTER the tires were installed. I didnt get it.

Always great service and friendly

Great service and great prices

Fast, Friendly, Courteous. When I need Tires this is where I go.

When I say this is the best service Ive ever received for my car, I absolutely mean it. The staff were friendly and incredibly knowledgable. They fixed my tire in less than thirty minutes. They saved me money by advising my on my tire issues. 11/10 for service!

Stop by to have a tire repaired today and I couldnt believe the amazing customer service/care I got from having a free tire repair. While waiting for my tire to be repaired I watched multiple employees dealing with customers and couldnt believe how professional everyone was. Best customer service and Care Ive had ANYWHERE from ANY business!! Excellent group of people working there and I would highly recommend this shop💯Thank you!!👍

I have bought my tires at this location for my personal and commercial vehicles for 15 years now. I came in today because I had a slow leak that was gonna be a flat and was told that I was going to have to wait 4 to 5 hours to get my tire fixed. I’m going to have a flat so pretty sure that makes me a priority and getting my car fixed. Not to mention that it doesn’t take that long. I called the Woodhaven location they can get me in an hour and a half. I will be taking all of my business to the Woodhaven discount tire now

Completely unprofessional sales staff. Arguing with other customers than me to start off. All I wanted was one loose tire put on which I bought online. He basically talked me down on why I bought the tire online. First off dont worry where I bought the tire or tires. Second he needs to know the situation before opening his mouth. I didnt need 4 new tires. I needed one used tire to get put on cause the one I had, had a sidewall leak. It was no good. I bought the used tire cause it had the same amount of thread as the others and got a good price. I walked out and will not return there. Hope the staff aint rude like this location.

Very prompt service and polite. Would definitely recommend this place!

The guys was nice and friendly will go back

First time using Discount Tire. The staff were great, and the service was fast. Glad the Taylor Michigan store was close by. Thank you Steve and the staff, I would do business with them again.

I went in to get my tires replaced and needed it done ASAP. The employees were helpful and friendly. They figured out the best deal/ tire that I could get, and walk out with (no ordering). The vehicle was done before I had to get back to work, which made it hassle free. This is the third time Im getting new tires from Discount Tire, and will continue to do business with them.

Ive bought tires twice before from discount tire but this was my first time buying tires at this location. I was so impressed with Nick when he took care of me, and also watching him de-escalate a couple situations when other people were angry. My wait time was short and I will definitely be back. Both Nick and Caleb (?) were great. Definitely recommend

Really appreciated the fact they took care of me even when they were about to close for the holiday. I was a pull up that needed to be serviced yesterday!!!! The customer service was amazing and I really appreciate the service they provided me when I was in a bind. 🤗❤

Need help but the crew are fast and on point

Always friendly & patient! Best tire store around!

Always top notch professional technicians. Very nice people.

I have always purchased my tires here - I have experienced good customer services - discounts when I needed them the most as a single mother - manager steps up for people and the staff is friendly - very happy with my services and will always recommend Discount Tires! Thank you discount tires for being the BEST!

Great customer service!

If I could leave half a star I would the place is under staffed, taking orders they cant fill, and very rude employees such as the manager. Wouldnt recommend this place at all I rather drive down to Detroit at least I know Ill get better service.

Lance is a manager that has more excuses than action. Avoid this store, discount tire is better than this guy.

Awesome skyler is very professional and polite prices are great

Discount tire is awesome, everyone Is very polite, no charge for flat tire repair If your tire is repairable.

Thank you for the great customer service, super quick. After going back and fourth with belle tire, you now have our service. We will be back!

Terrible. I was in the parking lot with a flat tire. My 3yr old son in my back seat all i asked for was some help i needed a jack to fix my tire their was 4 employees i asked for help and non would help me. Inhumane i felt like they had no compassion or heart. I just needed some help and non of them helped me. Who raised u? A woman with her child needing some help and u just drove away. I was stuck in the parking lot for an hour till finally I got ahold of a family member. Very rude

Love this place. Wonderful customer service and they do not pressure you into anything. Very, very polite and helpful!! Only place i will go!

Always have to wait a bit but they have fair prices and they honar there warranty and service.

Got us in and out as quick as possible but had to set appointment online.

The head store Manger fix my problem to 100% to STATISFACTION and he use it as a learning tool to improve the employees customers STATISFACTION! Hes a Awesome Team Leader!

Service is top notch, they are fast courteous and quick to help.

My tire place. Always helpful. Nice staff.

Place is a joke I heard the manager tell a customer that her tires warranty was forever lol go to bell tire and dnt waste ur time with there cheap China tires

Service was honest and fair.

Went in to get air in my tire that had a slow leak. A young lady greeted me, got someone to air the tire and offered to make an appointment to have it repaired. I was floored at the level of customer service.

Great Service. May pay a small premium for tires, but cant beat level of service throughout the life of tires.-Ernest

Fast and professional.

I purchased 4 new tires here. Great price and fast and friendly service! My car was done within a half hour! Highly recommended to anyone 😊

They are Great especially when you have an emergency tire issue.

Very gud serviceThksTroy N service techs taylor miStore

Winter to do in line for 20 minutes and still didnt get rated on walkout they chased me out to the truck in Elk what I could do and I said I stood in line for 20 minutes so I left

(Customers)Im extremely pleased with the service, speed and Professionalism I experienced... multiple times. Gods honest truth, I drive 40 min out of my way past many other shops to get my vehical serviced here. Staff is knowledgeable and do not push sales but inform you of your options & thier concerns. Also, If you have a great work ethic and looking for steady employment, (Nov 2020)I was informed they need GOOD Reliable help. As for DT staff, thank you very much for helping me save time and money selecting the right shoes for my driving needs. See you in the spring....shes going to need summer sneakers😉

Thanks for the help Rides alsum know

Always get great service here. Great attitudes. Always informational. Even took my 16 yr old son out to his car and explained about what to look for with damage and how to inflate a tire. Thats great service. Keep it up!

I HIGHLY recommend Discount Tire in Taylor. I had an issue arise when I was in the store for a tire rotation several months ago. I wont get into what went wrong because Nick, the manager, did EVERYTHING in his power to make the situation right, so what went wrong doesnt even matter anymore. Nick made it very clear that he was not happy that I was not happy and he went over and above to make sure that I left that store pleased. There will be mistakes that happen from time to time in business (thats life), but how a company handles those mistakes makes a HUGE difference. It is because of Nick and his excellent team that I am writing this positive review.Do not hesitate to bring your business to Discount Tire in Taylor. I am very satisfied with my new rims and tires. They look amazing on my car and I am very grateful for the excellent customer service that Nick and his excellent team extended to me! Thank you so much!

Covid precautions freindly staff, quick service.

Needed some water for my radiator. Happy to assist, even though I was not a patron at the time. Good group.

They took care of my 74 year old mother, they didnt scam her and treated her with dignity.

Fast and good service. Thank u guys

I came in with 2 bent rims and needing 4 new tires. Phillip was pleasant, helpful, and professional. There was a nice clean bench outside for waiting and the rest of staff was also great. Overall they performed the service I needed quickly, kept me informed of what was happening, and gave me a great deal. New favorite Discount Tire.

Great service. And they stated hour an d 15 minutes. But it was about 30 minutes. And free flat fixed .

Very professional Caleb has a incredible servicesVery helpful with my 👪!Thank you

Honest staff fair prices

Took my teenage son to have his tires rotated and balanced. We were lucky enough to have Kevin wait on us. He was terrific. He showed my son every step of what he was doing and taught him the importance of it all. I truly appreciate all the extra attention Kevin gave him in helping him learn !

Great customer service!

Been going to this store for years now went in few months ago the get tire repair done notice staff had changed witch was no biggie went in last week stood in line probably 20 minutes for check in listening sales manager (or how ever he was) arguing with customer about warranty so I decided to come back at later date witch was yesterday 12/1/20 early as possible 9-9:30 ish and was told it was necessary to leave vehicle there all day which was not a big deal just had not plan on that when for a tire repair when I had a confused look on my face the same sales manager proceeded to tell me that when I see all this white stuff on the ground this is what happens I feel he was very unprofessional and rude I will not be returning to the store for some time I will seek service elsewhere

A minute agoMy 17 year old son went into a tire shop down the street from this store 4 times to have his tires looked at. All 4 times he was told it would be over a 4 hour wait and nobody even went out to his vehicle to look at it. He went 1/2 mile down the road to discount tire and was waited on professionally and in a timely Manor. They also had a wait but took the time to go look at his vehicle and address his concerns.

They do the work fast and excellent

Great place. Fantastic customer service!! How employees treat customers is super important for all business. Let me tell ya they are killing it. I came here two days in a row not by their fault. When I came in the second day the guy Kevin remembered my name, and even remembered the service I needed done. All the employees are polite and very respectful. This is how you get loyal and faithful customers. The manager and business owner should be so proud of this store. I know I am.

Received good deal on tires. Great warranty and free tire rotations.

Had a low tire bell tire on eureka road. Has changed to very poor service app 3 he wait time went to discount was able to have problem taken care of in 30 min.i recommend them for all our tire needs

Theyre pretty quick and knowledgeable. However, they try too hard to up everything. Ive been here twice and both times I said I wanted a cheaper tire, since I dont have much money, but they still made me stand there for 5 minutes while they explained every little detail about their most expensive tires. Also, when I was here last year, I went to go get food while my tires were being changed. They put new rims on my tires without my approval while I was gone and tried to charge me for it even though I never said I wanted it. Be careful of this. They definitely try to get money out of you.

The place to fix your tires or getting the new one. We have been using this place for many years and sometimes they fix your tire for free THANKS Discount Tire. The have a big tire warehouse/garage staff very nice and friendly too. Without an appointment it can take them an hour to work on your tire but it all depends on how busy they are. In my personal experience there is always a waiting

They always take good care of me there. Theyre my 1st choice when its time to buy tires.

Discount tire in Taylor, Michigan provides the best customer service indeed! My sales agent was Kevin. He went over and above my expectations to make sure that I was completely satisfied. I purchased four brand new tires for my 2017 Ford Escape. I am completely satisfied with the five star service.

Been going here since Ive owned my 1st car. I will always use Discount Tire based off of the remarkable service. Making an appointment is easy (but needed, they get busy fast). They are always courteous. I always get the warranty and it is definitely a benefit.