I went in to get a replacement phone. The customer service person was supposed to order a new phone for me. This was on a Saturday, buy Thursday when I did not receive it I called the store. They told me the order had never been placed. I would have to come back in in order for me to reorder the phone. This is not right around the corner for me. I havent been back there since. Its not my usual store. I was very frustrated that the person did not filed a claim for my new phone. Customer service was poor.

Horrible service the guy with nasty mood on his phone when I asked him Im having issues plug in my phone hes like oh you got to hold it like this the plug your phone to charge your phone so I asked him how much are phones here do you have anything in the biggest size hes like yeah over there so hes show me Im like do we get discounts and hes a know if $400 at $300 deal with that and Im like I was a longtime customer and it just horrible service a guy should be working in that service and being a employee that if he

Be aware, I got scammed from this store. They silently added extra services (like unlimited call to Mexico and insurance) that cost extra $20/month. They also put my name and address completely wrong and refuse to provide PIN so that I could not check my billing.

I like this location. It is never too crowded and the associates are always friendly and efficient. I live in a neighboring town which houses several locations and Id rather come to this location any day!

First time customer. Very polite, knowledgeable staff. Was running late to pick up my phone (towards closing time), Butch offered to stick around until I arrived. Having a retail business myself, its nice to see genuine care from the other side of the counter.

I enjoyed my visit here, employees know what they are talking about and are very nice.

Very helpful, I needed help with a case and sd card .The person was more that happy to help me and answer my questions. I brought a small item just out of courtesy.Plus the place was very clean & smelled good

Excellent service excellent place. Ive been a customer for 10 + years and this is the best store by far. Thank you butch.

Great store fast service

The owner took my cash I paid for phone bill and did not submit it to Metro PCS when I paid it early as soon as I got notice it would be do in a week time.I got a cancellation text one week later . So I ended up having to pay my phone bill twice .

Butch is great! He provides excellent customer service and is knowledgeable about the product line and services offered by MetroPCS.

Very professional one of the best stores Ive been too

Went here this morning because the other metro pcs store didn’t have any IPhones in stock. I walk in and the employee is eating, no big deal but some kind of acknowledgement would be nice. I ask do you have any IPhones in stock to which I get a single syllable answer. The employee keeps eating and doesn’t even say anything. I go over to the display and look. I then proceed to go over to the counter where said employee is still eating. I say I’m sorry to bother you to which they reply it’s okay. Seriously you have the nerve to say it’s okay and I was being sarcastic. You are in the customer service business fake a little enthusiasm if you must and feign a little interest. I was planning on upgrading my phone but with your lack of enthusiasm and your cluelessness as to customer service you lost a sale. I hope you enjoyed your meal

Good service and the guys are very knowledgeable

Best store around.

Verizon is better

Very good service

Very helpful

Great place!

Not good ...Bad customer service and Stupid manager

Very bad customer service

Very unfriendly, not good with customer service, staff hard to understand not helpful at all will not go back.

Great experience Great service !!