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Mattress Firm Promenade Temecula
40620 Winchester Rd Ste C, Temecula, CA 92591, United States
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Mattress Firm Promenade Temecula
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De
Review №1

We just purchased a mattress at this store. Matt was very helpful and gave us great advice on choosing the best matress. I highly recommend this store store if youre looking for a mattress.

Ca
Review №2

Went to Mattress Firm about a week ago and had a wonderful experience. Our mattress expert Matt provided the best customerservice. He was very knowledgeable and patient and provided us with options that best fit what we were looking for all without any pressure.

Ka
Review №3

Customer Satisfaction to the Fullest!!!Sepehr provided such a great experience. He answered all of our questions and explained everything about each interested mattress. I 100% recommend this place to friends, family and everyone that it’s on a search for a mattress. We walked out very happy and you won’t regret going to them.

gi
Review №4

The staff was very helpful and found me the perfect bed and price. I’ll shop there always.

Ha
Review №5

I was helped my Matt at this mattress firm. He answered all of my questions, provided excellent advice, and helped me get the best deal possible on my mattress. I’m very happy with my experience here.

La
Review №6

Matt was an absolute SAINT. So knowledgeable, no pressure and really helped us find the right fit. He took the time to ask us questions to better understand options and which beds would be good choices. He gave us space and time to try out beds and was readily available to answer questions as they came up and provide further insight. There was no pushiness towards a certain brand or choice. Thank you so much and we will be directing EVERYONE to make bed purchases here.

Jo
Review №7

Got a new mattress for my daughter the other day and Patrick made the experience really easy and pleasant. He’s got an easy going approach and there’s no pressure to do anything other than find a great mattress for you. Highly recommended.

Ca
Review №8

Matt did a great job showing us mattresses that matched our needs. He was very professional and knowledgeable. We are excited to get our new mattress soon!

Bo
Review №9

I have been shopping for a quality mattress for the past 6 months. Let me say the people at Mattress Firm are the best. Sepehr the gentleman I worked with was honest, sincere, and really knew mattresses! I tried testing him since I had read up on ALL types of mattresses and followed up information from CR (Consumer Report). With all the types and choices in the market today Sepehr was able to determine which mattress would best fit our sleep style. After testing a number of them in their show room we made our choice. In conclusion based on our needs in a quality mattress, the information and no pressure from Mattress Firm, my research and professional salesperson Mattress Firm was the best choice!Thanks guys I am looking forward to great ZZZ!😴🤭🥱

Sa
Review №10

Great customer service. No pushy sales tactics and took the time to answer all our questions.Great selection of mattresses!

Je
Review №11

AAA service, great selection, variety of price-points, super friendly manager.

Gr
Review №12

Great deal on four (yes four) mattresss. Knew their stuff and found what we were looking for.

Ja
Review №13

Excellent service, price and next day delivery.

Al
Review №14

I just purchased a mattress and I made the transaction with Matt... Everything was great.. He is very professional and a great guy.... Thanks so much Matt for your help and was very nice to meet you.Alex Harte

DJ
Review №15

This review is not about the sales guys in the store.The guys who helped were amazing.This review is about delivery service.Delivery service experience I had with mattress firm was grimm. By tomorrow its going to be a week and they are still not able to get my address correctly updated in their system. First time they went to a different address ( mistakes happen), somehow they dont call if they are not able to find the address. I had to get it rescheduled for the second time, .this time too they messed up . This is all happening even after multiple times of call to get the data fixed in their system.I went to the store and cancelled the order. Let me see if I can find good sleep somewhere else..

Jo
Review №16

The manager of the store helped us out. It was a very entertaining and fun experience which you don’t expect and never knew could ever be possible when shopping for a mattress. They have lots of options; ones we were were curious about and others we had already owned so we could compare and hopefully make a good decision. The knowledge was there and helpful. We will definitely go back there again!

T.
Review №17

My husband and I had a really bad prior experience at a different Mattress Firm in San Diego so we were reluctant to come in to this one. I’m really glad we did though! Sepehr was very friendly and knowledgeable. He answered all of our questions without being pushy. His customer service exceeded our expectations. Come here if you’re looking to buy a new bed; if not to purchase something right away, you’ll still learn a lot. Sepehr and his team will take care of you. We left with a new king mattress, adjustable base, two pillows and a mattress cover!

Ni
Review №18

I had an amazing experience shopping here. Sepehr was knowledgeable about all of the products and wasnt too pushy. He allowed us to take our time and listened to our needs. Great price options for all budgets. Would highly recommend and will be going back there in the future.

Jo
Review №19

Fantastic customer service. Knowledgeable and enthusiastic. Shopping for a mattress can be awkward but Sepehr made our whole family feel so comfortable, and he ensured we got exactly what we were looking for. Will point anyone looking for a new mattress towards his store in Temecula.

Sc
Review №20

I came into mattress firm on Sunday to look for a new mattress and frame. Patrick was an extraordinarily helpful salesman that showed us around and helped us find exactly what we were looking for. I couldn’t be happier with our experience using mattress firm and I will definitely go back again when it’s time.

Va
Review №21

Sepehr was amazing! He gave us his full attention and allowed us the time to really find the best mattress for us. He started by asking what we were looking for in a mattress. Then proceed to show us one as our starting point. From there we were able to better direct what direction we were wanting to go. He listened to all our concerns and was able to help us find the perfect mattress for our needs and budget.

Gi
Review №22

Great experience! Matt was very helpful in helping me select the best mattress for me. Very excited to sleep on it!

G.
Review №23

Sepehr - Thank you for the making mattress shopping easier than anticipated. Your great service along with great selection and pricing will definitely have us returning to your shop.

An
Review №24

My fiance and I went to multiple mattress stores around Temecula and Mattress Firm had by far the best quality for the best price. The store manager is incredible and did so much to help us leave with a great mattress within our price range!

aj
Review №25

Good store, great staffs. Thanks to the store manager, Tourani, he really helped us to choose a good mattresses that are within our budget for our kids. I recommend this place 👌 👏

Pa
Review №26

Matt Brown was an informative and respectful salesman. He gave us all the time we wanted to test the beds and discuss our preferences, both privately and with him. We would definitely recommend that you go to him for help purchasing a bed.

Se
Review №27

Great experience today, went it for a king bed. Left with savings, king bed, and happy. The manager Sepehr was very helpful and attentive.

Ro
Review №28

Matt the salesperson, was knowledgeable and very business like with a little bit of humor. We came back the n ct day and purchased our new bed I am so excited.

Ji
Review №29

Our salesperson, Sepehr, was very friendly, and helpful in leading us to the mattress that suited our needs. He offered us additional discounts to the posted price of our Cal King mattress, as well as verification of availability of the mattress for a speedy delivery and setup. It was literally the best experience I’ve had in making a major purchase in many years.

Ly
Review №30

Walk in and got exactly what I wanted! Great service very attentive and thorough!

TM
Review №31

Best customer service best Quilty beds highly recommended

Jo
Review №32

Patrick was such a big help and had so much knowledge on all the Mattresses. Loved that he greeted us as soon as we walked in but allowed us our time by ourselves to look and try out all the Mattresses without feeling pressured. Also he explained every charge we would see on our bill and made sure we were aware of everything we ordered was correct. Thank you for making it so easy!

Su
Review №33

I was very pleased with our salesman, Sepehr Tourani, as he saw us arrive early and gladly opened his doors well before scheduled time for opening. He treated us like Family very warm and welcoming. He knew his product and was very helpful with our large purchase. We would definitely consider Mattress firm again to purchase where on half our life is spent. Good Sleep is all important after all

Sh
Review №34

Patrick was extremely knowledgeable and helpful. Highly recommend.

Lu
Review №35

The service was great. I really didnt know what my mattress preferences were before walking in, just my budget. Matt was a ton of help showing me all my options. He wasnt pushy and even showed me cheaper options so that I would be certain I wasnt spending more unnecessarily.

Ad
Review №36

Amazing service and exceeded our expectations.-Maurice McClain and Adam Wilson

Gr
Review №37

Great service and easy to find what I needed!

Al
Review №38

As soon as me and my wife walked in we were helped immediately. Mr. Tourani went above and beyond with trying to help us find our new bed. We can’t wait for the new bed and adjustable base to get in! 1000% satisfied with our visit and purchase today!

Pa
Review №39

Liam was awesome went to a few places before this, they were mostly a nightmare. I got the best price here from anywhere else. Would definitely recommend.

Ma
Review №40

Best buying experience ever! Sepehr was absolutely amazing! He is very courteous, patient and knowledgeable. He helped me to pick out the perfect mattress! This young man was so personable and sweet! He is very funny and entertaining! I highly recommend buying a mattress from Sepehr at Mattress Firm in Temecula!!!

Ra
Review №41

Easiest experience ever. I personally hate mattress shopping but this was the quickest, most hassle free purchase, at a really good price. We weren’t pressure sold either, which I truly appreciated. Matt Brown is the salesman we dealt with. Super professional and friendly! Would definitely recommend if you’re in the market for a mattress.

br
Review №42

We always buy our mattresses from mattress firm because they always have great deals and the customer service is great. Matt was extremely knowledgeable and helpful, we’ll definitely be back!

Be
Review №43

Patrick was our salesperson. He and all others working on Saturday April 3 were very courteous, informed and helpful. Thank you!

Ma
Review №44

I purchased a mattress from mattress firm Murrieta location back in April with option to exchange if it doesnt meet our needs. We went back to exchange the mattress as it was not what we expected. Dale G assisted us with our request, his customer service was exceptional 👌 impressive 👏 I would definitely recommend the Murrieta location, their customer service is excellent. Thank you Dale for your great service.

Co
Review №45

Matt was very friendly, informative and accommodating without pushing any upsell at all. I would return to Mattress Firm Temecula for another purchase and would highly recommend to anyone.

Br
Review №46

Great customer service and fair pricing.

Br
Review №47

Patrick was informative and helped us pick the right bed. There is a satisfaction sleep guarantee so it is pretty much full proof. Delivery, set up, and removal of old all happen tomorrow, cant wait.

Ap
Review №48

We’ve purchased 5 beds here over the years and are never disappointed. The price, service, product and delivery is always good! Without fail!

An
Review №49

Patrick was awesome! From the moment we called about the mattress we were interested in- he was patient and took his time with us. Best customer service! Ask for Patrick!

Ir
Review №50

First time here. We were welcomed immediately. We were given information regarding the mattresses and given space to look around. No hovering and didn’t feel any pressure. We took our time. The checkout process was very easy and fast. Can’t wait to try our new mattress!!

Ga
Review №51

Best service ever!!!! Sepher, Patrick and Matt went out of there way to make sure I was taken care of. They worked as one team and was patient with us until we found the perfect mattress.We were shopping for a family of 6 and needed alot of questions answered. When one did not know the other stepped in. They made the process easy, plus I am pleased with my purchase. Matress Firm is pretty affordable offering great quality material. When you match that with great customer service you have a win.I definitely would recommend this place to anyone in the market for a mattress.

Da
Review №52

Matt was our salesman and he was very knowledgeable and helpful. He explained everything and answered our questions completely. He was very friendly and I would highly recommend him and this location . Thanks

B
Review №53

Quick & easy purchase! They had what we wanted in stock & were able to deliver the next morning. Our salesperson, Patrick, was great! Had a good sense of humor and did not try to talk us into an upsale. Delivery guy was AWESOME. He was in & out in less than 10 minutes.

EB
Review №54

Today my husband and I were in dire need of a new mattress; went to Mattress Firm and the salesman Matt Brown was very patience and well informed. He was not your typical pushy salesman. He was great! He made the buying experience wonderful! Will recommend Matt to all I know who needs a good mattress and salesman!

Ar
Review №55

Patrick was the sales representative helping my fiancé and I find a new mattress. Patrick answered all the questions we have thoroughly and quickly. I personally would and will recommend anyone looking for a new mattress talk to him just based off his attitude and this pleasant experience. Thank you for your help Patrick!

Al
Review №56

Easy, affordable, good quality.

Da
Review №57

Knowledgeable and helpful staff. Great prices and no pressure to up sale.

Ke
Review №58

Kimberly Venditti is very nice and helpful, a really great costumer service, I Honestly recommend her .

Ry
Review №59

Smooth transaction, very knowledgeable, love the bed!!

Jo
Review №60

Our salesman Sepehr Tourani was very helpful in selecting the right mattress for my needs. Would definitely recommend Mattress Firm to all my friends and family.

Li
Review №61

Sheets come off sides when we use the button to lift the bed . Other than that no complaints! No sore back in the morning

Pa
Review №62

Matt was so very knowledgeableHe was not only helpful but really understanding and patient

De
Review №63

Upon arrival at the Temecula store, we were greeted by Sepehr Tourani, Mgr, who I had spoken with earlier in the day. Sepehr remembered me immediately and what my desires were. He was extremely helpful and knowledgeable in showing us exactly what we were looking for and giving us a number of choices. There was no pressure and it was obvious that he wanted us to make the best choice for our needs. I had gone in originally just to get info on choices & costs. Because of Sepehr’s high level of customer service and willingness to help, we ended up purchasing our bed that evening.

Na
Review №64

Great customer service. Well above expectation. I saw their bed frame ad on clearance listed on offer up. I called the store & though they were out of stock & sold out on that particular frame, Matt, Temecula Promenade Store, went above & beyond for me. He called his manager & got an approval to honor the ad & give me a similar frame at the same clearance rate! It was like a family member was working to get me the best possible deal. And this was all over the phone. Exceptional service & great product. Will definitely come back.Thanks again Matt. I owe you a Starbucks!

C
Review №65

Clean, courteous and friendly store. Matt our sales rep, was excellent in giving us all detailed info about every mattress we were interested in, and helped us finalize our purchase. He was not pushy at all, and answered every question we had. I appreciate extreme details, and Matt gave us excellent customer service!

Da
Review №66

I would definitely recommend this place ! I went to 6 different Mattresse places And everyone made me feel pressured to buy but the employee from this place his name was Sepehr did make me feel pressured he showed all the different qualities in all the mattresses he was very friendly, understanding and helpful

Na
Review №67

I had a great experience with Mattress Firm. I worked with Matt in the store and he was very knowledgeable. My bed was able to be delivered the next day and the delivery team was extremely professional and quick. I slept on my new bed last night for the first time and had the best nights sleep in quite a while! I am so happy with my purchase and everyone I worked with!

Da
Review №68

Store Manager was polite, professional, and gave us a great deal. Down to earth people who make you feel at home during such an unfamiliar time.

Ro
Review №69

Salesman Matt Brown was very pleasant and helpful. He made it easy for me to choose exactly what I was looking for, he was not pushy and had the answer to all my questions.. I would definitely refer this place to buy a mattress.

Ka
Review №70

Nice and very helpful. Got exactly what we needed quickly. Free delivery was a definite plus and the checkout process was fast.

Gi
Review №71

The customer service was amazing! The salesman that helped me, Carlos, was knowledgeable, efficient, and friendly. He made it very easy to find the perfect match. Not to mention, they had a great, irresistible deal that saved me hundreds! They’re also very charitable, as they work with a charity foundation, the Ticket to Dream Foundation, to support foster kids by giving customers an option to give a cute, soft teddy bear to these children in need. This is a perfect place to buy a mattress that will last for a long time!

Ro
Review №72

Very competent salesperson. Not pushy but knowledgable. Happy with our choice.

Mo
Review №73

The sales man was very helpful and patient. I love my new bed, So comfortable. I got a Beautyrest and an ajustable base, I love love it!

Ka
Review №74

Had a great experience at this Mattress Firm location! Patrick was very helpful and accommodating, will definitely recommend this location in the future

To
Review №75

The best mattress company in the Temecula Valley!

La
Review №76

My fiancé and I just bought our first home. Our dream for the last 6 years has been to get a King size bed to fit our whole gang comfortably (with our husky Finn and cat Chloe). We originally placed an order for an out of the box bed then canceled because we wanted to make sure our forever bed was the perfect plush comfort for the money we spent. Mattress Firm made that possible. We went with the plush beautyrest mattress. Big thank you to Patrick Mulvey for helping us choose our new bed and giving us awesome customer service!! We are so excited ♥️♥️

Ni
Review №77

Matt was very helpful and knowledgeable. We loved that he wasnt pushy, instead he gave us the information and answered all of the questions we had.

Ja
Review №78

Patrick is the best. Friendly, knowledgeable and very helpful. Great service.

Co
Review №79

Excellent service and they answered all of my questions. They also didn’t try to up sell me.

El
Review №80

Sepehr at Temecula store, was so very helpful and a joy to work with!!

He
Review №81

Patrick was extremely helpful and courteous. He set us up with a perfect bed and I highly recommend going to see him for all of your mattresses needs!

Ic
Review №82

Had a great experience there yesterday! Did not feel pressured and the sales team was very knowledgeable

St
Review №83

Top shelf experience. Matt was an amazing salesman. He was incredibly knowledgeable and made sure we got exactly what we wanted. I couldnt be happier. Thamks Matt

Jo
Review №84

Andrew was a true sleep Dr. He helped me understand everything about a matress from this back story of history on the damn subject to details on pillows. Although I was not ready to drop mad money on a matress, I do like their 0% APR program which Im still thinking about. Anyways ..if you are reading this far into my review then you need to stop and just go into this place. Great people, great ingredients, it aint Papa Johns, this is Matress Firm baby

Er
Review №85

I got an amazing deal on a queen mattress, it didnt work out and I upgraded to a king...the price was even cheaper and they were so kind and helpful to make sure I was happy. Thank you

Da
Review №86

Forgot the name of the guy who assisted us but he is extremely knowledgeable and wasn’t pushy at all. I didn’t go in the store to buy but rather just to test the beds. But after all the information was provided, Mattress Firm is cheaper than online competition.

Lu
Review №87

Liam was a huge help to us. He was very patient, polite and pleasant. We went back and forth between trying out different beds and he was more than willing to accommodate us. He gave us every option available for everything from the base to the pillows. We got our new bed and cant wait to use it! 10/10 would recommend Liam to help you find the perfect bed for you!

Me
Review №88

Super helpful. They’re having my order delivered ASAP (as in two days later, on a weekend, out in the country), no less! Excellent customer service. Couldn’t be better. Couldn’t be happier.

Li
Review №89

I had a wonderful experience with Matt at the Temecula Mattress Firm today. I had spoken with him on the phone last month about a particular mattress I wanted but the price was cheaper at Mattress Firms online site on Black Friday. So I ordered the mattress online. The mattress ended up being too firm for me so I went back to the store today to try some new ones. He told me I was going to have to return the other one online and to give them the name of the mattress I wanted. Which means he wouldnt get any credit. He then proceeded to spend 30 minutes showing me all around the showroom and educating me on mattresses. I thought he was a great guy. Very professional and friendly.

He
Review №90

Matt Gave us the best experience purchasing a mattress for our daughter.I highly recommend this store and Matt’s knowledge to offer the best quality and experience.We will come back for future purchases

Da
Review №91

I was greeted by Matt And he was very knowledgeable and had a very simplistic way to identify what our needs were & took into count our budget. He was not pushy but he was honest. We also had a chance to work with Patrick as well, he was also very helpful in his knowledge & was answering questions for us.So far a great experience for my wife & I. We Are awaiting a call from Patrick on Tuesday the 24th for us to come down to the store and pick up our new mattress.Mr. wilder.

Su
Review №92

Patrick the Manager here was amazing! He was not pushy and very knowledgeable about the mattresses. We were in and out in under and hour and it was stress free. Great Black Friday sale going on also! Thank yuh Patrick for all your help and patience while we decided between all the comfy mattresses to choose from! Can’t wait for it to be delivered 😊😊😊😊

Ja
Review №93

Great location & manager

Sh
Review №94

Mart Brown is phenomenal. Explained all the options and prices. Answered all our questions. I really felt like he took our needs in to account. Not just there to sell a product. I highly recommend this location. Dont forget to ask for Matt, hes great!

Ch
Review №95

I purchased two mattresses today. One for my son and one for my guest room. Mr. Mulvey was very knowledgeable and helpful in making a choice. Delivery time will be prompt. I’m sure I’ll be happy with my choices.

Co
Review №96

Who likes shopping for a new mattress, lets be real? I would highly recommend Matt Brown he was very assertive and understanding to our needs, his professionalism and honest did not go unnoticed! We appreciate all your help.

Ca
Review №97

Great experience. Worked with a salesman named Matt. We chose a store and not an online store because we prefer to try out the beds first. Plus - I like getting my product now...not in a couple weeks.The process was painless and fun. Our 4 kids had a place to play while we shopped as well.Fell in love with a mattress (tried about 10 out) and buying was super quick. The store offers purple, memory foam, spring, and hybrid mattresses. (PURPLE was not in store but they had a sample to feel the purple honeycomb. It is so heavy!) One mattress is a hybrid of purple, memory and spring - didnt love that one. The Black Ice foam was everything my husband wanted to keep him cool at night. We fell in love with a hybrid mattress and then the adjustable frame. First adjustable frame purchase and we are excited to see how we fair with it. The immediate relief on our lower backs and chest tightness in the store was impressive.Thanks for everything - happy to have found you guys.

Je
Review №98

This was my first time purchasing a mattress and had the best experience. Patrick was absolutely AMAZING. I went in knowing nothing more than the size bed we wanted and ended up finding my dream bed and adjustable base for an exceptionally great price! Could not be happier and would 100% recommend!

Ku
Review №99

This was our first mattress purchase in 17 years (hanging my head in shame) and we were clueless. Patrick is the first person we saw one night before heading to two additional stores. Our discussions kept going back to Patrick and his knowledge and no pressure sales. Furthermore, the other stores couldnt even touch Patricks price so we went and visited him the following evening and purchased a mattress and adjustable base. Easy, pleasant and straightforward are the best ways to describe dealing with Patrick.Today was delivery day and it was seamless. They arrived on time, were professional, hauled away our old set, and assembled the new.Would absolutely recommend Patrick and Mattress Firm.

Ch
Review №100

Liam was super awesome and helpful. He was not pushy at all, asked effective questions and allowed us time and freedom to think and weigh our options and choices. Definitely the best mattress buying experience ever. Come here and work with Liam!

Information
18 Photos
100 Comments
4.8 Rating
  • Address:40620 Winchester Rd Ste C, Temecula, CA 92591, United States
  • Site:https://stores.mattressfirm.com/ca/temecula/mattress-stores-temecula-ca-9319.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=san%20diego%20ca&utm_kxconfid=uflnw2ovk
  • Phone:+1 951-694-9438
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:11AM–6PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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