Had such a great experience getting my new iPhone 12. Chase was such a huge help and was very patient and informative throughout the whole process. He helped my whole family and did it with such a positive attitude. Go and get your new phones when he’s in!!!!

Busy location but the staff professionally handled it and exceeded my expectations thanks tmobile I am happy due to this store on mill avenue

Absolutely dissapointed and angry. I asked for a 15 usd pre paid plan and was told to pay an activation fee of 50 bucks + 15 usd. Later at home realized the guy signed me and my friends with 50 usd per month plans.

Friendly staff and an amazing experience.Got a SIM card activated in lesser than five minutes.

Great people! Nice store..

I appreciate this staff, saved me from canceling! I will forever go here.

Whent to the store on March 12 With my Deaf boyfriend to get him on iPhone 12 Max in hwin line when everything was all set and done and we went home he was charged 43 lines and 3 SIM cards instead of one when he went into trade in his iPhone 11. Now I have to call the corporate store to get this resolved because the gentlemans that work at night are not Deaf friendly. They took advantage of both of us while I was trying to interpret for what he was saying... ID give them no stars if it was possible

Stopped by the local store on Mill Avenue to check pricing great store and great experience

Was passing by and stopped into the T-mobile store and was helped by Chase a extremely polite, helping individual.....Way To Go!!

Great staff! friendly location accommodated to all my needs.

The service that was provided by t-mobile on Mill Ave was so easy and stress free. I had lost my phone and lived out of state from the authorized holder on the account, so t-mobile guided me in a few easy steps to help me purchase a phone without the authorizer to be with me. I was in and out in 45 minutes, received a new phone, and felt so welcomed by the three employees working at the moment.

Nice place.. Good support from the team. Addressed all the issues i had.

Superp folks at store...very helpful.

My company recently purchased two phones from T-Mobile at 777 University in Tempe, AZ. Chrystian deserves 5 stars for his customer service skills. I will go to your store again because of Chrystian.Sincerely,Valera

I got a new phone there at the end of May, and I also bought a phone case and a speaker. A week later the store called me and asked me to bring back the speaker because they had put it on the wrong financing plan (someone messed up). Their bad. Okay, I brought it back and was promised a 25$ credit to my bill, for the hassle. There was no credit on my June bill. There was no credit on my July bill. I went in again and asked. They were so sorry and would fix this and the credit would sure be applied to my next bill. August bill comes in, still no credit. It is getting ridiculous. Someone is so not doing their job in that store.

Got my new phone here. Im thankful to the crew that was knowledgeable about the specs of their phones! They also got nice accessories as well. Will definitely go back to this shop.

I had a great experience at this T-Mobile store. My representative Jaquis was very knowledgeable and friendly ! I recommend anyone to go see him and get hooked up.

I like this T*mobile store, sometimes crowded since its on a College campus. However, with being on a school campus they usually have the newest items for phones and sales. I like the team here as well, they have good young reps who work their that use the products you buy, so they know 1st hand whats the best items to purchase. Shout out to Blake and Ryan for helping my wife troubleshoot her phone and having a major sale. Only downside, the store doesnt have its own parking lot. So, on the street with a meter or parking garage thats a block away.

Love this location all employees are so friendly anytime I come in even if it’s just a question! Definitely recommend this T-Mobile store to all my friends and family!!!

How do I give less than 1 star? Just put your money in a pile and burn it instead. Came to t-mobile for their phone trade-in promotion. Took 16 hours and 5 calls to port phone over. Their communications never have correct $ numbers for the promotion. To which they say “trust us, it will work out.” Now 3 weeks in they tell me that I won’t get the $700 trade-in credit because - WITHOUT ME ASKING - they assigned me a temporary number during the port time. T-Mobile counts me cancelling the temp number with the port as a line cancellation - DISQUALIFICATION of promotion. So now they say I owe them $700 and can’t cancel the agreement.

Cool store, but no where to park tbh. One of them, I think its Mario, helped me get the iPhone X without difficulties. They know their stuff so I would come back.

Do not go the this store. They will tell you anything and any lie in order to sell a phone or service.My first experience is that I went there they made me add a line into my account so that my bill will be $164. However at the end of the month a got a bill of $193 instead. I called the store manager he said there is a mistake and he will fix it. Unfortunately it keeps going like that and I have to call customer service every month.The second one is that they told me that if I authorize auto payment I will get $20 credit in every bill cycle. After one month passed I have called them and they said it will be available after 2 months of auto payment and I will see it on my bill. In other words my bill should go $20 lower every month. But nope same thing. It never happened. I called the customer service and they told me that I have a different plan that is why I am not eligible for the credit for auto payment. Basically the guy (see his name on the card) lied to me.To sum up, I would not recommend you going that store. They hire unqualified people to work there and that is why they keep changing. I will tell you something without being aware of their own policy.

Very friendly staff (Jesse was awesome!)! They were able to get us taken care of in just a few minutes where t-mobile customer service was super difficult over the phone.

Bad experience. I was going to get a special deal with trade-in an old phone. First they did not know the special offer on the web-site and offered me $ 16 while it homepage had it as $ 150. I was asked to re-set the old phone once they learned that it would be $ 150... I reset the phone and give it to the. In about 10 minutes they said they had a system problem and thus could not process. So I was told that I had to come later or go to another shop after 20+ minutes! I went to another shop and everything was done in 10 minutes. Will not recommend this shop at all.

Got my work done in 5 mins.. the staff were very friendly and helpful 👍

Lost my phone while on vacation in California over the weekend and the employees here were nice and helpful in getting me up and running on a new one. Will be coming back here for all my future phone needs!

The staff at the store is just amazing and really very helpfull

Great experience at this tmobile. The young man that helped was great and personable. Even though the process was long I was entertained by him. Overall gold experience.

Really helpful and awesome crew. Didnt feel like they were trying to sell anything, just wanted to make sure i had what I needed.

I dont know who will see this, but, please, dont go to this place. If you find something wrong and you want them to fix it, they will say, OK, OK, and then one of them make a call, and tell you it fill be fixed in this week. After a week, nothing happens. The second time they will tell you it will be fixed in 3 days. And after a week still nothing happens. The third time will be 24 hours. Still nothing happens. But whatever, If you want to find trouble, this must be the best place.

They were really knowledgeable so everything was easy and quick. Im definitely going back to this location.

DO NOT GO HERE! Nimo doesnt know what she was doing and over promised. She even laughed on the phone when I called today. Victoria who is supposedly the Store Manager had over a week to address my concern and still no follow up. I had to call her and lo and behold Nimo tells me shes on vacation. I suggest going to an actual corporate store not this 3rd party retailer.

Good service, Angelica!Helped us throughout

It was a great a experience at the store.

This is not a real T-Mobile store. They just have the sign. DO NOT BUY FROM THIS STORE. Please check actual prices at a real T-Mobile store or online. This store charges nearly twice as much but with greater hassle and generic or knock off products, poor policies and two faced service. They have numerous reports with the Better Business Beauru. Dont be tricked.

I visited this T-Mobile store located at:777 S Mill Ave, Tempe, AZ 85281. Its 4:30pm on a Monday and theres only 1 employee here! Ive been waiting for half an hour in line with other students and they are still working with the same customer. Its ridiculous how long this is taking since theres no other support here. The manager should staff more employees or make sure they actually show up!

Incredibly incompetent staff, 0/10. Do not recommend, unless youre into false promises and collection notices from your former carrier.

Nice service! Good staff! Convenient location as well!

DO NOT GO TO THIS TMOBILE. They will lie straight to your face.Go to any other Tmobile, not this store, to get the service you deserve. These guys are only interested in their own commissions and being shady. They are the Regina George of Tmobile stores . Stay far away from this store.

I have left T-mobile set up from this store about 3-4 years ago. After 4 years, I still get charge from them. I dont even know why I get charged, or when. They cant find out, they cant access to my account because they didnt set it up right. Now my credit score get screwed up by them. Feels terrible!!!!!!!!!!

The people here are always knowledgeable and friendly.

Be careful - if you park at the lot RIGHT next to the building you will be towed! Pick a different location if youre driving.

These guys are consistent scammers! I went to this store twice and each time they added features without out knowledge or consent! I work for a Tmobile retailer so I check my account everytime I make changes. I twice saw features that we had never asked for! Also these guys do not have their own parking lot so my car got towed!

Nice place to het fast and quickT-Mobile connection

Excellent service

Kind and Courtesy staff!

I was told that 2.5 GB data service was mandatory when adding a new line. But its a lie!And when I was adding more lines, they said nothing about billing cycle, as a result, I paid for another month.Dishonest sales representative.Very bad experience.Never go there!

I will never go to this store. Due to mistake of a store person I have been going through nightmare since last one month.

Awesome customer service 😎

Great customer service and decore.

Some t mobile stores are closed why doesnt t mobile state that!!!!!

The survivors is very slow 👎🏻

We walked in to buy a SIM card for an Australian phone, and the seller knew exactly what to do. The transaction took minutes, and the phone was activated before we left the store.

I am also an international student. The sales representatives have misdirected us on more than one occasion. I was told that the plan they offered me included 2 GB of data with it which I later found out was a lie. T-Mobile is one of my worst experiences in US.

Very friendly and knowledgeable stuff

Very bad service. Cannot do their job.

They have bad service and dishonest T Mobile representatives.

Great customer service

Good place

Great staff

Horrible Store Manager!

Thanks!