user
Terryville Auto Parts
35 Fall Mountain Rd, Terryville, CT 06786, United States
Appearance
Terryville Auto Parts
Comments
Ja
Review №1

Bought a used 2013 BMW 528i xdrive engine from Matrix Auto Supply i Dallas Texas. The engine was supplied through (Terryville auto parts), There is settled class action law suit with BMW for defective engine for that model, the suit was settled. Request the VIN# for the used engine that Terryville auto parts me, the refuse to give the number, that now delay my claim for reimbursement with BMW, the cost of the was $4,250, plus $2,500 for installation and transportation from New Mexico to Florida where I live. The manager name CONNER refuse to give me my VIN# number for my engine, so I cant receive my nearly $8,000 dollars I spent. SHAME SHAME on Terryville, they not looking out the regular joe. Anyone who knows the owner or owners, please encourage them to contact me ..thank you.

po
Review №2

Bought a radiator core support for Taurus/MKSTheir pricing was unbeatable, people on the phone were very nice. Item was ready for pickup next day & it took me less than 2 minutes to get my item.They hood latch was also included. They are amazing

K
Review №3

Bought a trunk lid for my challenger from Joe L. An employee here at terryville auto, it came exactly as he said it wouldmaybe even a bit faster, well packaged on a pallet, and Joe was very good to talk to, the man listened to exactly what I was saying like we were best friends for years he treated me really good through the entire process, prices were reasonable as well, would absolutely recommend!!Ive definitely found my go to for my own business when I need even large car parts quickly.

Cl
Review №4

Always doing what they do.. getting your parts. They send to you or you go get them . They do there best at reasonable cost.

Ma
Review №5

These guys are the best. Going way above and beyond. Great quality parts, great communication. All around excellent.

Br
Review №6

5 Stars Plus! Ordered my Seat💺on Ebay it was ready for pick up the same day.

Cr
Review №7

Purchased a part via Ebay from them. Amazing customer service and received promptly. Had an issue with the part due to shipper damaging the box (This was at no fault of Terryville). Karl immediately and promptly made it right and was a pleasure to work with him. I hope I have the chance to buy from them again in the future and definitely will recommend them to others! A+ business!

Yo
Review №8

One star is too much for these guys. They were very unprofessional and disrespectful. The man I spoke to was so rude and did not want to help at all. He was cursing for having to speak to me. I expected better customer service. Do business elsewhere not worth the time to be disrespected!!!

Da
Review №9

Dealt with Connor on a BMW wheel. Was very happy with the condition of the wheel but more importantly he called me the day the wheel shipped. That is the sign of a great parts guy to be that attentive and organized. Will not hesitate to call them next time!

Je
Review №10

I ordered an expensive part for my 2007 BMW Z4 (ABS module), and I am completely satisfied with the quality of the item I ordered, the timely delivery -- even to my address in Canada -- and the full information I was given all along the way. Terryville Auto Parts seems likely a class operation to me. Thanks!

Da
Review №11

I needed a rear axle assembly for my daughters Jeep. There were none available locally so I spoke to Connor . He said he had few to choose from. I drove160 miles to get there and Im 100 percent satisfied.Great people, great part, good pricing.I would recommend them to everyone.

Mi
Review №12

Im changing my review to 5 stars, as I had originally misunderstood the price of the part I ordered. Mike was especially helpful in making the price clearer to me. Great job Mike and I highly recommend Terryville Auto Parts and will certainly use them again.

Da
Review №13

Purchased a transmission from them unfortunately it was bad they found us another and sent it out right away, they were extremely concerned about the problem and even reimbursed us a few hundred dollars to help with the service install cost

Ja
Review №14

Went up there to pick up a new used transmission. They were more than helpful and accommodating. the trans works great!!!!! 6 stars

Ma
Review №15

Great place to deal with. The guys are very friendly and always helpful. I would recommend them for any of your auto part needs

Sc
Review №16

Decent prices. Call ahead recommended

M
Review №17

Great people and even better parts! Super helpful and awesome warranty.

Be
Review №18

They found an issue with my order, contacted me, and refunded my money extremely quickly. I called them and they were able to find another way to help me. The parts shipped quickly and came within three days. I am extremely impressed with their service and customer service. I will use them again without hesitation.

jo
Review №19

Their inventory is enormous. Parts are very well price. Very good over all..... definitely recommend

Ri
Review №20

Purchased truck bed to replace one on my truck that was rusted. Bed that was purchased wasn’t in better condors than my current bed. I returned it for a full refund without a hassle! Great experience! I would highly recommend them!

Ev
Review №21

They are great they ordered my Volvo parts saved me time and money. I will be back.....They also never rushed me to pick up..

Ho
Review №22

One of the few great auto parts yards willing to ship large panels and parts! Found color matched parts for a Jeep on eBay so I called in and Connor hooked me up. He represented the items very well and treated me right on prices. From one business to another this was great service! Thank you! 💯

Gr
Review №23

If you are looking for car parts I would recommend Terryville Auto parts. I needed a wipers transmission for my 97 Toyota Avalon and after reaching out to over 6 shops Terryville Auto got back to me in a matter of hours to let me know that I was able to come in the next day and pick up the part. Thank you Mike for the initial response and John (I believe) for the call early in the morning to let me know that they had the part in hand. I installed it last night after work and it works perfectly. Thank you to the team at Terryville Auto Parts. Saved me time and most importantly money.

Ge
Review №24

I spotted a part that I needed in the background of an Ebay listing of theirs. I sent a message inquiring about the part, and even though it wasnt what the listing was for, Chris promptly messaged me back. We took it to email, sorted out what part I needed and got it taken care of through paypal. Part showed up 2 days later! Cant thank Chris enough for working with me and getting me something I have been searching for. Will be putting you guys at the top of my list for parts from now on!

Hu
Review №25

Excellent customer service, good price, many parts to choose from.Fast service.Part was waiting when I arrived.I highly recommend them.

Ja
Review №26

Wonderfull customer service. I asked for a part and they had it pulled and ready for pick up fast. The part was in great condition and even had all the bolts to it. Definitely gonna come back here and definitely gonna tell my fellow wrenches about this place.

Mi
Review №27

Great service! Bought a leather interior for my 2011 F-150.

tr
Review №28

Thought I had transmission issues with my car. I called and Joe helped me with purchasing a used one. Turns out I didnt have a problem with my transmission but a bad cylinder coil. Called Joe to tell him and asked if I could bring back the transmission I purchased and he said no problem. Bring it in. Got my refund. I definitely recommend soliciting their business. And on another note, the staff is very friendly and helpful.

Gr
Review №29

Called them looking for a part, they were friendly and had the part out and ready for pick up, when I got there the were quick to help and confirm the part. Highly recommend!!!

Tu
Review №30

Worked with Joe on getting an air bag module for my car. I sent him pictures of the old part and he matched up everything perfect. Communication was fast and easy. Very professional atmosphere and experience. Thank you! Will buy again. Highly recommend to anyone else

Da
Review №31

Very good service. If they say they have it, you can take them for their word.

R
Review №32

I purchased a rear BMW rim from Terryville Auto Parts on Ebay. I placed the order on Wednesday morning and the delivery date given to me was the following Monday. I was amazed when I got home from work Thursday night and the rim was sitting there. Thats what I call quick service. The rim was very well packaged, with care. I had a few questions before placing the order and called them. They were very professional on the phone and had the answers. The rim looks good and their rating of B condition is spot on. I have already recommended them to my local BMW mechanic. Hoping to get the rim installed soon and will update if any issues. DO not hesitate to do business with Terryville.

Ro
Review №33

Ordered a driver seat on a Thursday it arrived via freight shipping on Monday! Great service, quality is what they say it is! Would definitely give these people my business again.

Ro
Review №34

Very helpful, got the wrong part and no problem taking it back and helping me get the correct part!

Ti
Review №35

Needed a starter for my Jeep. Had it ready when I arrived. Upon installation, I accidentally snapped off a wire going to the solenoid. Unrepairable. Thinking I had to pay for another starter since it was my fault, Connor told me there was NO charge. I was pleasantly surprised. Excellent customer service and knowledgeable staff.Thank you all for your help and installation tips. Will definitely recommend you folks tomy friends.

Ce
Review №36

Thank you Connor!!You provided me with honest and outstanding customer service over the phone and upon my arrival you delivered the same diligent service.I look forward to ongoing communication with you as I continue to make some improvement to my RAM.Again, thank you for your caring services and pricing!Cesar from NJ

br
Review №37

Awesome staff A+ customer service. Stayed late to find a part for me so that I could fix my vehicle and make it to my alignment appointment the next day. Part was a perfect fit will definitely be back soon

Ed
Review №38

ORDERED RIGHT HAND PW MIRROR 2015 COLORADOJOE MADE SURE COLOR WAS CODE G7C RED, PERFECT, SHIPPING WAS FAST, THANK YOU ED

Za
Review №39

I purchase a used front axle for my 2001 Jeep Wrangler from Terryville Auto Parts, the purchase and delivery of the part was smooth and quick. I had the axle shipped from CT to Northern NJ and it only took a couple days to reach my mechanic. A few weeks after having to axle installed, I noticed a noise, which I found out was a failing U-Joint. Upon hearing this from my mechanic I contacted Terryville Auto Parts about coverage from their warranty. After their representative spoke with my mechanic and saw photos of the U-Joint they agreed to cover the costs of all parts that needed to be replaced. I was promptly refunded through PayPal for the cost of the Parts. Excellent customer service, with very pleasant people! Would certainly recommend to anyone, thanks again!

To
Review №40

Ordered a used 2003 Toyota Highlander gage cluster and it was delivered earlier than expected and very carefully packaged. Very happy with my purchase. Item was exactly as described, clean, and fits my vehicle perfectly. Everything is working fine. Thank you!

An
Review №41

Always they been very professional and helpful people

Ni
Review №42

Quick service. Nice facility

Da
Review №43

Had a misunderstanding on what year a vehicle that I needed a part for but Joe went above and beyond to make everything right! This is a good honest place to do business with. !

Sa
Review №44

Ordered a radio for my 2018 Impreza off eBay and it shipped fast. Dealer wanted anywhere from 850 up, so you guys rock for having one and saving the day. Only place I’m going to get parts from now on.

ad
Review №45

Reasonable price very professional peopleThank you mike for the early call u made my day.

La
Review №46

Absolutely the best place to call if you need auto parts or to sell a car that is no longer usable. Employees are responsive, helpful and fair!. This is a no brainer!

Mo
Review №47

Needed a rear view mirror for a 2006 Corolla. Dealers in KC area wanted $150+. Terryville had one for less than a third of that. Description was accurate, and it was quickly shipped. Very good transaction. Will use again.

Mi
Review №48

Very good

Wi
Review №49

Got what i ordered on time and as described

Ho
Review №50

Exactly what I needed, quality part. Super fast shipping. Arrived 2 days before promised shipped by day. Extremely happy! Thanks so much.

Ch
Review №51

Great customer service while working with Mike over at Terryville Auto parts. They will work with you to get you what you need and stay very informative throughout the whole process. Would recommend!

Da
Review №52

I have had some bad experience with salvage yards in the past, so I was hesitant to buy a full set of power leather seats from one 800 miles away from me. I dealt with Matt. He was fantastic. He patiently and thoroughly answered all of my questions. I pulled the trigger and bought the seats. They arrived when he said the would and in better condition than I expected. Their price, including shipping was better than two local you-pull-it type yards. Definitely the first place I will go for any car parts in the future. What a difference leather seats made in my truck. Thanks again Matt.

Th
Review №53

Mike was great! Made sure it was the part I needed and checked if it was in stock. Great price! Would definitely go back

Ni
Review №54

Clean used parts, great service, nice guys to deal with :) !!!

sh
Review №55

Bought front car seats for my 2013 Audi Q7. Product came on time and with pristine condition at rock bottom price. Quick response and excellent customer service!!! Must do business again with the seller!

ra
Review №56

Quickly and efficiently found my Mopar part here. Frank was a really nice guy!

Ja
Review №57

This place is fantastic! I worked with Frank with buying numerous parts for a Thunderbird we were rehabbing. Over about 5 days, we purchased numerous parts including 2 seats, 2 interior side panels. steering wheel, center console, airbag components and sensors. All the parts were in A condition as advertised!!! Even when they didn’t have a part listed for sale, Frank went the extra mile and searched and located the part. In addition, they delivered the parts to our Auto Body shop the next day each time. We were happy and our client was ecstatic!!! This is a First Class company that stands by their parts and we will be customers for years to come! Thanks Frank and all at Terryville Auto Parts!!!

Le
Review №58

What an awesome establishment! Over the past year have purchased several parts from Terryville auto and have never been disappointed. Ive always dealt with Jimmy (Im sure everyone else is just as helpful) and hes always been more than fair with shipping prices and very accurate/descriptive about the condition of the part I was getting. Couldnt ask for a better experience when buying parts and will continue to shop with and recommend this company in the future.

mi
Review №59

I spoke with Jimmy over there about a 1/4 panel for car. He was very helpful. He didnt mind all my questions to make sure I would be getting the correct part, he even asked me some questions to make sure he was selling me the correct part. Very helpful. Will be ordering from him again.

Pe
Review №60

I made my first purchase at Terryville Auto Parts this past week. I needed a radio for my kid’s Jeep. Frank was quick to respond and was able to supply what I needed in short order and at a great price. Kids are happy, which means I am happy. I will surely return to Terryville Auto for future purchases. Thanks Frank!

Ri
Review №61

Great service: purchased headlight and CV axle for my Audi A6. Able to inspect both parts in advance with no sales pressure. Decent prices, saved much over the alternative (new parts or aftermarket). Recommend without any reservations.

Ka
Review №62

Picked up parts from this store. Good condition, friendly staff. Highly recommended

Ch
Review №63

Got the part I needed for my BMW. Excellent condition, great price and superb service! Jimmy was very professional and helpful. I would highly recommend this place and will be doing future business!

Em
Review №64

Great place, fast service, they load engines into your truck for you, reasonably priced (at least, for BMW parts). Quick, easy, simple.

Ja
Review №65

Frank at Terryville Auto Parts was fantastic. My car has hard-to-find shock absorbers. Frank was diligent and able to locate the correct part and it arrived earlier than promised! I highly recommend Terryville Auto Parts to anyone.

Sa
Review №66

Great service. Great prices. They got the part I needed within days. When I went to pick it up I was in and out. Call these guys first.

Jo
Review №67

Best pla e great people

Eb
Review №68

Fast quick and easy pick up

Je
Review №69

This is more than a great establishment they treat you with respect, have more than great prices and the customer service is the way it should be!!! I can honestly say coming from TWO hours away I am SATISFIED!!! If you ever go, speak to JIM he is Customer service.Jeff

Je
Review №70

Looking for rims, got exactly what I was looking for, nice people.

Da
Review №71

Really great prices. Very helpful even stayed after hours with no fuss to help me with exhaust system i just purchased. I highly recommend terryville auto parts. Thanks!!

Jo
Review №72

Ordered a motor, clean and friendly staff. Well organized. Definitely will go again for parts.

Ma
Review №73

Just picked up 4 tires, tires were in very good condition as stated. Excellent service, nice people to do business with. Thanks

Ma
Review №74

Awesome! wasnt sure if I had the right part but Jimmy helped me out! walked me right thru it and went above and beyond to make sure i got what i needed! Well worth the trip!

St
Review №75

These guys are knowledge and take care of their customers. Our part broke while being shipped and they refunded us money back. Thankful our part could still be used but we know they didnt have to but instead, they wanted to. Thanks Terryville and more specifically Karl. Your professionalism and customer care sets you above the rest!Fully satisfied,Lightnings Custom Auto Restoration, LLCFenton, Michigan

Da
Review №76

Excellent doing business with Frank. Very fair. Thank you.

St
Review №77

The part is great. Thanks for the speedy shipping.

Jo
Review №78

Great service..shipping was amazingly fast...will definitely use them again

Ro
Review №79

Nice people good services, good parts thanks

Be
Review №80

I would disregard any negative reviews of TAP. Joe started my work ticket for a couple of interior parts for my BMW Z3. I could not be more happy with his timely and orofessional service. The parts seem to be organized and catalogued in their computer system. Quoted price for the parts and freight were very reasoanbale. The parts arrived faster than I expected and were packaged beyond my expectations. I have not had a smoother transaction with any other auto dismantler. A++

Yo
Review №81

Always great service and great prices

Ti
Review №82

Great Customer service!!!! I bought roof rails for my chevy equinox on ebay with these guys! They packed them up and shipped the parts out right away. I had a few questions about the rails which they answered me the same day and threw in a few trim pieces no charge. Highly recommended.

Da
Review №83

I called Terryville Auto Parts after having terrible luck finding a wheel for my truck, which had been damaged when I struck a curb. I spoke with Jimmy, who not only found me a wheel in perfect shape, but also at a great price. I wouldnt hesitate to use them again and if youre looking for parts, give them a call.

Da
Review №84

SPOKE WITH JOHN WHO WAS VERY PROFESSIONAL! SHIPPED THE CORRECT PART ASAP AND IT WORKED GREAT! HOPE TO DEAL WITH HIM AGAIN.

Da
Review №85

Great place people friendly knowledgeable good pricing professionalism off the charts.

je
Review №86

Just wanna take the time to say thanks for working with me and taking care of me. I really appreciate ur service.

Pa
Review №87

Exelent communications fast delivery they work with me to lower my total cost I will definitely do business with them

su
Review №88

DONT BUY FROM THEM!!! I spend over $1000 for a set of Lexus wheels. They were supposed to come with the TPMS and wheel cap as agreed on phone. However, one wheel came without the TPMS and without the wheel cap. I called them and they told me that they don care. Never gave me anything back. They just hang up. Very disappointed. I had to spend another $100 to have those parts.

Br
Review №89

Great parts at a great price had a slight issue but Mike promptly resolved it wouldnt hesitate to go back, thanks again

Ma
Review №90

They are well run and organized. Great customer service and a huge selection of parts.

Ta
Review №91

Great guys who know all there is to know about cars! I would highly recommend them!

kr
Review №92

Great servise and they got everything you need

Al
Review №93

Great customer service .

Ch
Review №94

Great friendly service and the best prices

Jo
Review №95

To start off, I am not too intelligent when it comes to cars, but I figured how hard could it be to order a part for my Honda Civic. I called Terryville Auto Parts, where I was asked a series of questions to get the right part. When I got to the last question, I did not know the answer and the salesman Jimmy asked how dumb could I be if I dont even know the part thats on my car? Blown away by the question, I asked to speak to the owner where I hear Jimmy put the phone on the counter and yell out, Hey, some dumb N word wants to speak to you. Wow, I have never been treated with so much disrespect in my entire life, and at this point I simply hung up the phone. Why would I want to talk to an owner who hired this guy? Your only good as your help and I have to say, is about as poor as there is.

Ge
Review №96

One of the best used parts stores around

ke
Review №97

Knowledgeable people, excellent service, clean dependable parts, with true mileage

Jo
Review №98

Great place to get auto parts

Je
Review №99

Great Service and Customer Support

S
Review №100

Great service had the part as requested

Information
25 Photos
100 Comments
4.7 Rating
  • Address:35 Fall Mountain Rd, Terryville, CT 06786, United States
  • Site:http://terryvilleauto.com/
  • Phone:+1 860-589-0942
Categories
  • Auto parts store
  • Junkyard
  • Salvage yard
  • Used auto parts store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations