I had been a customer of this location since 2005. But ever since the general manager name changed on the front door, the service has gone from exemplary to the worst experience Ive ever received from any establishment of any kind in Ventura County. And the quality of the product has fallen due to poor preparation. Cold toasted bagel before its on the counter available to be picked up (and they give you rock hard butter to try to spread). My regular drink was made so consistently different I thought they had changed the recipe until I went to another location and received the same drink with the previously familiar flavor that was the reason it became my regular drink of choice. Never a smile. The staff always looks like they would rather be somewhere else. But I dont believe this to be the fault of the kids working the store. This type of constant poor performance always comes as a result of poor leadership. Too many poor experiences to itemize here, but each time I visit it seems to be worse. Both service and quality. Do yourself a favor and give your money to one of the other three locations you can get coffee products at in the same shopping center. Im sure they would be happy for the chance to win your business.

We’ve been coming here almost everyday for over 10 years. When we started coming here Kelly was the manager. She was very friendly and her staff was well trained and extremely nice. Then Crystal became the manager, much of the same staff and always pleasant. I’m not sure who this new manager is but she snaps at her employees and they are not well trained. Last two times our order was wrong and we waited for over 15 minutes for both of our orders. Once due to the fact that the girl making it couldn’t multi task and would stop what she was doing to talk to her coworkers. I almost said something, but didn’t want to cause a scene. I hope Coffee Bean reviews these comments because this new manager is ruining our favorite coffee shop. I will continue to go here in hopes to see an improvement, but if not, there are coffee shops on every corner. Why would I want to start my day with misery.

Really helpful, friendly staff. Drinks were great. Store was clean.

This place has the nicest workers. I got a drink that I didn’t end up liking and they made me a new one and we’re so sweet about it. I highly recommend coming here instead of Starbucks. Best costumer service ever.

Always the best for my taste. Im fussy about my coffee. Only sorry they closed the 2 closest to me.

The environment is comfortable, its kinda different from other locations where I used to go. The servers are friendly too. Its recommend to people who like to have a quite and relax place to work, study, or having light conversation.

This place has an amazing Jewel 💎, I get a half chocolate half vanilla ice blended drink. It makes a perfect ratio which creates a heavenly refreshing beverage.

Me and my other half love going here because the staff is friendly and wonderful 😊

I get the face mask requirements but when I am wearing a face shield because I can’t wear a mask to due medical reasons and still get kicked out. Worst customer service!! I medically can’t wear one and I still have a face shield. Never going back after the fact. 🐑!

I love this place, so much better than Starbucks. We invented our own drink we call Malt Ball. Order a ice blended mocha and add extra powder, it tastes just like a chocolate malt ball!!

Always very helpful and pretty quick at fulfilling orders. My app hadn’t been working so I had to walk in to place my order and I was in & out within a couple of minutes. 👍🏼

My order is made right 95% of the time. This is better than most other Coffee Bean locations. So if youre going to try the bean, this should be your first place to try it out. Where you go matters when it comes to getting coffee from this great drink chain.

Always the best experience

I had a big order for my family a few weeks ago. I felt bad but the cashier didnt seem to mind and I ended up getting all my drinks really quick. All my orders had little modifications too and they even did those right!

The person in-charge with cashier is extremely rude and I am not coming here again. Customer service is hostile and makes you feel guilty buying coffee.

My favorite coffee. Wish there was a Coffee Bean closer.

Every buisness should have badrooms available. And yours is closed..😣😣😑

I fallen in love this Coffee beans Is One of the best ones the Thousand,Oaks C.A has ❤️

Great staff. Great beverages every time

Some of the best coffee in my opinion. This location is great because the staff is very friendly and the drinks are always made right. Great job to the entire staff! I hope to be back very soon.

Always good

Had a good experience here with friendly staff and quick service so I thought Id write a review. A bit less busy than the nearby Starbucks so it could be a place you might consider working or studying in.

Most personal coffee bean! Awesome individuals work here and always are nice and the order is right every time lol!

Always good. Try a latte made with almond milk-less calories, great taste. Might as well bump an extra shot in there, too!

This is my favorite coffee shop!The atmosphere is relaxed and friendly. The people who work here are helpful and welcoming. Its a clean comfortable place to spend some time. On top of that, the lattes and ice blended drinks are really delicious.

What a nice azz afternoon spent here at The Coffee Bean & Tea Leaf. Met some long time friends we havent seen in ages. Spent a few hours reminiscing about the Good ol days, enjoying coffee, tea and pastries. It was Very Enjoyable.

Friendly staff and drinks taste great

Best coffee but would you be able to be open until 9pm. thank you

Perfect for pure hot chocolates. The best hot chocolate I have ever had anywhere in the world. The place is full of history and the staff knew all about it too. Very helpful and kind.

Great customer service and food and drinks and they are very friendly to you and your family and friends!!!!

Belter of a shop! Great brews and great service. Awesome value too. My favourite coffee shop in TO

Courteous staffgreat beverages

Absolutely this location. The staff is always friendly and knowledgable. Because it is close to our church, a lot of people come and chill after. I have always been made to feel welcome.

Cheers ‼️ Coffee Bean... where they know my name 😉

Boring

Good service, not a long line, friendly employees.

Loved it GREAT taste.

This place is one of those amazing place that people take for granted of. I like it here because of their fine coffee and the people that work here are so nice to me.

Nice place with a wide and interesting choice of drinks and eats (that are fresh & tasty)

Very clean and friendly staff. Plenty of outside seating for those who wish to keep their distance from strangers.

Best coffee bean and tea leaf in the company.

Always GREAT service, and friendly.

Very friendly staff. Checked to see if I liked what I had ordered after I had been there for a bit.

Ive enjoyed Coffee Bean more than Starbucks. Just needs unsweetened almond milk now though as a choice...

Always a great place to grab a cup.

3rd world WiFi not even fast enough to listen to music or load Facebook.

Great coffee, Fantastic staff.

Good coffee and tea but no vegan pastries

Super expensive

Great service and yummy Vietnamese cold brew!!!

Cool coffee bean and friendly staff

Incredibly friendly staff and great coffee!

Better than Starbucks, but that isnt hard

Customer services number one thank you coffee bean

Better than megabucks

They were pleasant

Great tasty coffee!

Great service

Great prices

Very friendly staff

Friendly staff