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Mattress Depot USA
11674 SW Pacific Hwy, Tigard, OR 97223, United States
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Mattress Depot USA
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K.
Review №1

Bought a twin Sealy mattress for $300: my teenage son loves it. The employee was easy to work with when we came in around 6pm on a Saturday.

re
Review №2

My husband and I had the best experience at this mattress store. The owner was professional and nice, never pushy and even did an exchange when we chose one that was too hard.. We I already been to four different fancy places before we got there but we ended up getting one here because we really liked the low-key no pressure . Thanks Eric, the Bakers.

Ne
Review №3

Absolutely amazing service! Ive never purchased a mattress before and Eric took is time and explained everything to me. He even fit me in for same day delivery which I desperately needed! Thank you so much for your time and kind words.

Vi
Review №4

We were in a rush to get a mattress for our out of town guest and explained this to Eric, who was extremally helpful answered all our questions, super friendly and above all there was no pressure in the prosses. Eric made sure we had our mattress delivered and set up in a few hours. Great experience wish more people in customer service were like Eric.

Mi
Review №5

Eric was wonderful, personable, and professional. It was so nice to buy from Mattress Depot on 99w from Eric. He truly takes time to explain and help with choices and has great mattresses and products, even pillows and bedding. He had what we needed in stock and he delivered them himself the next morning, he had all the products right here in the store in stock. Thank you Eric! I will recommend his store to family and friends, such an easy and pleasant one stop experience.

Br
Review №6

If I could give a zero I would. I went in not this last Saturday, but the one before and tested out few mattresses. Found 2 that I liked and the manager wrote down on a card what the prices would he for either of the matress and what the price would be if I were to get box springs as well. He came right up to the 2 different ones I was looking at so there was no confusion and we talked about how a sale was going on, but if I brought in the card ( business card ) with the prices on them he would give whatever one I choose for that price. I go back this last Saturday and tell him I decided on one and tell him the price and show him the card and he tells me that he can not do it for the price that he guaranteed and that he wrote down a different mattress. He tried to play it off like it was a mistake when it was very clear when I was there what ones I was looking at. The one he tried to play it off as is not even one I even showed any interest in at all.He said it would be $600 more than what he said it would be. I of course said nope because he straight up lied to me. Walked out and he acted like he could care less. Handed the card back to me and said bye. Horrendous customer service and straight up liar. O went over to mattress world and found a aupee similar mqtreas for less money. I even like it better. Lesson here is do not trust the Manger here as even when he seems like he cares and that the price is what he tells you. It in fact is not and he in fact is a liar. I even still have the business card and the price that he wrote down the price that he guaranteed. No thanks liar. Do not waste your time with this guy. He should not be the manager

k2
Review №7

I went in here just to see what they have and I left with a matress. Friendly guy and easy to talk to. He gave me a lot of time to make a decision after showing me what I described to him. I recommend this place.

Ti
Review №8

We came in and Eric showed us few options with different brand of mattresses. We decided to purchase from him. I highly recommend this store.

Ti
Review №9

Got an awesome bed for a great sale price. Very happy with the service I received and even got my bed delivered same day! 10/10 recommend

To
Review №10

Waiting a few years for this purchase and knowing the product from Washington stores. Walking into the store Eric was assertive and helpful from the git go. Describing the features of the adjustable bed frame and mattress selection knowing Im a stomach sleeper was key, adapting to my buisy schedule Eric personally delivered my frame and mattress at 8:00 pm after work to assure customer satisfaction. Thanks for a great experience

Je
Review №11

Good price and the manager was great to work with, even brought out a big truck for my 3 year old to take home. They had everything we needed. We actually ended up going back for a second mattress. Would definitely recommend.

Am
Review №12

Really great service and prices, eric helped us and he was a really nice guy, not pushy about sales and let’s you take as much time as you need!

Al
Review №13

Amazing customer service! Same day delivery, very clean, and a fast set-up! Eric is an absolute gem with a heart of gold! He was super easy to work with and very diligent throughout the whole process.We will definitely purchase from them again in the future!

Ja
Review №14

Super nice guy, with the customer care in mind. Would recommend if you’re looking for a new bed!

De
Review №15

We went in there in desperate need of a mattress. The store was due for closing at any moment. But they stayed open for us and even took the time to still deliver our mattress so that we wouldn’t have to sleep on the floor. They even gave us a deal on the best sheets I’ve ever owned in my life. 10/10 would recommend shopping at this location. Customer service was absolutely wonderful. Definitely went out of their way to ensure a happy experience.

Ad
Review №16

The guy working there gave me a free pillow and was very nice!😎👍🏼

Fe
Review №17

Just met Eric and had a great buying experience at the Mattress Depot! No pressure, great deals, great customer service. He even appeased my mother in law who just needed another deal to close the good he had already given us! If you’re looking for a great deal and good customer service this is the place to go! Thanks Eric for being genuine and giving us a great deal on a fantastic mattress!!

Al
Review №18

Was really helpful and I got a really good deal on a mattress 10/10

Se
Review №19

Amazing customer service with lots of experience.Me and my wife went in to look for a mattress The salesman showed us a very nice Queen size mattress made by a local company and then proceeded to take $500 off the price.Unlike most mattress companies that are in debt up to their eyeballs Mattress depot Is a family owned debt free company . This gives them the ability to buy product in cash from the manufacturer and get very good deals. Which they pass on to their customers.Its good to see them in Oregon they have always been a very well respected Company in the Seattle area.

Ka
Review №20

Buying our mattress was easier than going grocery shopping! Eric, the salesperson was courteous, informative, wore a mask, had sanitizer available! Edmund and Angel delivered the mattress! They wore masks and gloves and did literally everything! Box spring, dust ruffle, mattress, mattress cover! The two were also courteous, careful and quick! They were cognizant of our covid concerns and both Eric, Edmund and Angel took every precaution to keep us safe! As apprehensive as we were, this was an excellent experience! Totally recommend this Tigard Mattress Depot!

le
Review №21

Eric was amazing. He took the time to show us all our options within our budget. After dealing with three other stores and their high pressure, Mattress Depot and especially Eric was a refreshing experience. After showing us some options he left us alone to chop it up with my wife, lay on the beds, and come to a decision. We got a Fantastic Stearns and Foster for $400 less than their closest competitor and delivered the same day! Go see Eric in Tigard he knows his stuff.

Ri
Review №22

Eric was super friendly and helpful. He answered all our questions and offered insights to help fill in our lack of knowledge. Took care of loading up our mattress for us, and was an overall pleasure to interact with. And the bed is an absolute dream. I would absolutely recommend this store.

Er
Review №23

Eric was awesome, hard working guy who put us in a comfy bed. Thank you so much for the great customer service. Got my bed & set up all in the same day . Not to mention we saved at least 1k shopping here .

Am
Review №24

Very friendly family owned shop. Great quality products. Oregon made products. My fiancee and I were just looking around preparing to buy a mattress today, but they made it so hassle free, the prices were so great and it was such a stress free environment that we left with exactly what we wanted at a very reasonable price today.

Am
Review №25

If I was able to leave zero stars I would...My husband and I were shopping for a mattress and box spring for my daughter. Our first stop was Mattress Depot. We found a good deal there but wanted to shop around for something to compare to. When it was time to purchase, went back to the store to find it was closed during business hours. I called a couple more times, no answer. Travelled back to the location and the person that helped us wasn’t there. I left a message and once again no response. Today, I went back for the third time and jokingly said to the guy that “he was a hard person to get ahold of” His response was “ I have better things to do then worry about a $350 mattress”. I walked out and will not be returning!! Poor customer service says it all.

Br
Review №26

5 stars all around! My husband and I went into the store and were greeted by the owners right away, the Store was very clean and they had many options to choose from. They were very knowledgeable about all of their products and took the time to explain each one to us and never once did we feel pressured to buy anything. They were not pushy they were honestly trying to get us what we wanted for the best price. We ended up buying the bed and are very pleased. The owners were very nice people and we were more than happy to give them our business!!!

Lo
Review №27

Went in looking for a new mattress, and Eric was extremely helpful with pointing us to mattresses in our budget and that might fit our needs. He wasnt pushy, and was super helpful with any questions we had. We also got a new pillow for my husband, and some sheets and matress cover. I highly recommend this store if looking for a new mattress!

Ch
Review №28

Was very happy with our purchase,the gentlemen that helped us was very informational with what we were looking for, this was not our first purchase from this store and has always gave us a great deal

Ca
Review №29

Eric was really attentive and nice. The mattress we bought is really nice and the pillows too. We are really satisfied with our purchase and the whole experience.Way to go 💪🏻

Ty
Review №30

This place was a perfect fit for us. We went in with a very specific bed in mind and wanted to take it home right away. While most places needed to order the mattress, Matress Depot had it in stock. Eric actually loaded it on his truck and drive it to our house about 3hrs later. There was no pressure and no upsell. It was just simple. And Eric was a super nice guy! Mattress Depot was a good find and I recommend it to everyone.

Je
Review №31

We just bought a mattress here. Brian and Suzanne, with the great smile, were so nice and friendly. They went out of their way to get us what we needed fast- amazing service! Thank you both. We will be customers for life!

Ke
Review №32

My experience was super quick and easy! Al was great, showed me my options in my budget and gave me good advice! Overall very pleased.

Ca
Review №33

They were incredibly helpful! Took the time to show me options and answer all my questions. I purchased scented neck support pillow that didnt end up working out and they were very friendly during the return process!

De
Review №34

Susan is amazing! loved the one on one touch and the fact that she was so informative, she helped me feel confident in the purchase i made. definitely will be referring people here :)!

Er
Review №35

Joel showed me an unbelievable customer service experience. Listened to what I needed and what my budget was. He was very knowledgeable about every mattress I asked him about. Ended up with an amazing new mattress and even a lavender scented side sleeper pillow. Quick delivery too! Thanks Joel!

El
Review №36

Excellent service and product. My son and I had a great experience at this store.

Os
Review №37

Eric is the dopest! He helped me and my roommate both get new mattresses. Highly recommend this place!

Bo
Review №38

Brad Barber was a real good salesperson, no high pressure. He showed me 3-4 different mattresses and I chose one that I really liked. I still had two other stores to go to for comparison shopping. I did have all intention of going back to Mattress Depot, but it was Labor Day weekend and the next store gave me an offer I just couldnt pass up. Not that Mattress Depots prices were out of line. They also had a decent sale going on. But in the end, I had to choose the other store.

An
Review №39

Mattress Depot USA is great! The sales clerk, Joel, made mattress shopping the easiest Ive ever experienced. He got me a great deal on a floor model and was very attentive to my needs, even while assisting other customers. Awesome place!!

Sh
Review №40

Really great service. We needed to make an exchange and they were hassle free and very accommodating. Great selection great prices great staff.

Di
Review №41

I was VERY pleasantly surprised when I walked in here! I was actually heading to another store up the street, but decided to stop in here just to compare. Im so glad I did!They actually had A LOT to choose from in both the low-end and high-end mattress categories (which is unusual, I think). I really appreciated that when I walked in and said I needed a cheap twin, the salesman showed me a number of very affordable options (without trying to sell me on something fancier).Everyone was super nice and helpful. Highly recommend- Ill definitely be back when its time to replace our king. Dont let the outside of the store dissuade you- its worth stopping in!

Kr
Review №42

Friendly and attentive service. The showroom was clean and (this might sound weird) it smelled very pleasant. Would definitely shop here again!

Re
Review №43

I always come here for all my mattresses! Went today and was very happy with my purchase. I highly recommend coming here! Thank you Joel!!

Sh
Review №44

Joel is the most wonderful to work with. He is very patient and flexible. It is nice to buy local. I really appreciate his help!

Wa
Review №45

I love this place! I get a full XL and they had ONE in hand! Great service and much thanks for having a rare size on hand. The sore was packed with so many beds to choose from at really great prices. Thank you guys!

JR
Review №46

Joel sold and delivered my mattress same day. Everywhere else I went I had to wait and the mattresses were more expensive. Thank you Joel for your expertise and professionalism. I highly recommend Mattress Depot in Tigard.

Iv
Review №47

Got 3 twin mattress for a decent price. Had to build a triple bunk for the kids, and Joel brought them out to Oregon City for me and put them on the bunk. 👍👍 Couldnt be happy with the quality of the mattresses and the high level of service provided

Me
Review №48

My experience buying my new mattress was nothing short of amazing. Scott, the salesman, was pleasant, honest and didnt pressure us to leave with something! He was extremely helpful in finding the mattress right for me and within my budget. I really recommend this company, but without Scott our experience wouldnt have been so wonderful!

Aa
Review №49

Joel Warriner was exceptional! Very helpful, I will be returning for more! Highly recommend going through Joel at mattress depot

Ri
Review №50

Joel warriner was super awesome. Great customer service, my girls will be able to sleep on. A bed now, thank you,

Ru
Review №51

Joel was super helpful and friendly. Excellent customer service and knowledgeable. Recommend this location!

Ei
Review №52

Awesome place to shop! We were treated like family. Prices were totally in our budget. No problem delivery. I can’t say more!

Jo
Review №53

Joel is excellent at treating customers, I would highly recommend to anyone. I personally want to thank him for his awesome service

Hu
Review №54

Great buy well informed and not pushy at all with the sale 5/5 thanks again Brad

Ph
Review №55

Great NW family owned store. Tyler Eaton has helped us multiple times. Great prices, good service, high quality. Thank you

da
Review №56

Susan was amazing she wasnt pushy and was very informative she helped select the perfect mattress and adjustable frabe for me at a very reasonable price. Thank you very much for your amazing service.

De
Review №57

Joel warriner was one of the best store manager and it will a mistake not to give him five star

Sk
Review №58

Cheapest place we went, got a great deal on an adjustable frame thats got all the fixens. Also, the people were really nice.

Li
Review №59

Joel was super helpful and speedy! I recommend this store!

Da
Review №60

VERY not good. Steer clear of Mattress Creep-o!The hubby and I went to buy a mattress, and got stuck with a person named Scott. Scott was pushy, sleazy and overbearing. One of those nonstop talkers you may find at a shady car dealership, or maybe in a dark alley. Except he was at a mattress store. (Yeck!)Scott was quite intrusive and disrespectful - he stood way too close to me, and was looking at me in a way my husband was in disbelief about. I was in disbelief, as well (ladies, steer clear! Or bring your pepper spray).Scott barely showed us any beds, never stopped talking, and made sure to show us beds $200.00 above our requested price range.To top it off, he also asked us to take a picture of the bed label we were thinking of buying, instead of writing the info on a paper himself, or offering a pamphlet. Goodness.We ended up buying a mattress, just to get it over with (bad idea, thats what happens when you mattress shop while hungry), and after we slept on it one night, requested an exchange the next day. The mattress was harder than a ROCK, and had the foulest order weve ever smelled on a mattress. (Note, Id ended up visiting the doctor the next day, due to having severe pain in my right shoulder, and in my lungs, which Ive never had before).I called the store to request the exchange (they dont do refunds, not surprisingly) and after the rep on the phone tried to slyly talk me out of it, I politely insisted and got to meet the next Mattress Creep-o representative: Brad.Brad put up a good face and kindly offered us a bed that was $1,100.00 more (gee, thanks) and, hey, also offered a nice $25.00 discount on a darling $100.00 pillow (again, no thanks!).We ended up swapping the toxic rock bed for a softer floor model that was valued $100.00 less (which Brad only mentioned at the very last minute, when I refused to pay the $100.00 delivery fee).Long story short: stay AWAY from the Mattress Creep-o, or, pack your pepper spray and prepare to be disrespected as a consumer, and a human being.In a happy turn of events, we told our entire local church congregation about what happened, and everyone pitched in to buy us a new bed from another store! Wohooo! How amazing is that?! Kindness is everywhere (just not at Mattress Creep-o.)I hope our local community is spared the trouble we experienced at this awful place. Integrity, authenticity and customer care are so important - and none of these ingredients were present at this store.Sincerely,Daisy and Don

Mo
Review №61

Easy to work with and great pricing! Love the mattress I have.

Br
Review №62

Came in looking for a new mattress. Joel helped me find the perfect one with excellent costumer service.

Re
Review №63

Excellent help, no pushy sales, just knowledge about products.

Da
Review №64

Greatly appreciate the service love the one guy and offers same day delivery

CO
Review №65

People were very nice and easy to deal with.

Am
Review №66

I was incredibly skeptical of this place driving up. In fact, my fiancé and I were joking with each other about the sort of weird off-brand mattresses we were going to find inside. We were already sold on getting either a TempurPedic or an iComfort. Spending $3500 on a new mattress wasnt out of the question. But, we wanted to comparison shop.Well, we did find some off-brand mattresses inside Mattress Depot. Mattresses made right here in the Pacific Northwest. Always great to buy local, right?Better yet, we found a memory foam gel mattress that felt comparable to the TempurPedic we loved for less than a third of the price--and made in Tacoma, WA. Needless to say, we bought immediately.The sales guy was great and really knew his stuff. Rethink the brand name hype and give this place a shot!

Jo
Review №67

Tyler was very helpful and friendly. Thanks mattress depot.

Ja
Review №68

If you are looking for great prices, mattress choices and customer service, be sure to shop here. Tyler is Eaton, the store manager, is very knowledgeable and helpful.

Ke
Review №69

The best deals on name brand mattresses

Br
Review №70

I could make this long winded and go on about the service like everyone else but Ill just say this... Ask for Joel. You wont be sorry you did. And I didnt buy a mattress yet.

Information
36 Photos
70 Comments
4.8 Rating
  • Address:11674 SW Pacific Hwy, Tigard, OR 97223, United States
  • Site:http://mattressdepotusa.com/
  • Phone:+1 503-430-0330
Categories
  • Mattress store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:11AM–6PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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