Ford Ranger has a good looking, but does not have a nice details on it (No good finishings on soldering).Its not good for tall people.But attention is excellent on the place.

Perfecto!!! Moving from the states, and a vehicle purchase can be complicated. Our sales person was Ivette. She is very knowledgeable helpful, and went way above and beyond for us - from vehicle selection, to delivery!!! Her manager Luis made the paperwork and financing simple. Highly recommended if you are looking for a company that certifies their vehicles, and knows how to help!!!!

Very arrogant personnel, was with an attitude the seller told me to take it or leave, he stated offer and demand is hi for us. Never even gave me his name. Never recommending or visiting again.

Worst experience w dealership, Sales person Gabriel and manager. Let’s start w the sales pressure even after they were told we’re interested, and was going to buy SUV.Spoke with both in person on the 20th of July. Confirmed July 21st over the phone w both, they guaranteed that suv selected would be waiting for my 74yr old mother, and we were paying cash for the vehicle.July 21st I left out of country thinking everything is taken care of and I can be at peace. Not the case, my 74yr mother went to pick up SUV only to find out they sold to someone else, after all the guarantee and promises that all was taken care of, and vehicle would be ready.Only explanation sorry sold to someone else, After the promises, guarantees, and assurances that SUV is set aside for her.Then they tried selling her these other SUV available at a higher price. Not to mention my mom drove all the way from Moca to pickup vehicle.Manager and sales person Gabriel are the shadiest kind of sales people, with no morals, shady business tactics, and extremely insulting to my 74yr old mother.I would like for Waldo Galan regional director and Pedro Hernandez For president to view all of this, and hopefully get his house In order, properly train, and higher people better educated in working w people, keeping their word, not yank around elderly women, respect, keep their word, and not take advantage of the elders.My advice to anyone out of state is to avoid all of auto grupo ford, avoid them like the plague. Dirty, underhanded tactics, no guarantees, and they are not a man of their word.

Sales manager Juan Carlos and seller Jorge are amazing, but the service department is horrible! With only four months of use, my vehicle presents a weird sound on the breaks when is in reverse. They told me: ”dont be worry its not gonna get worst”. In the 7th month Of use, the sound is horrible and the told me that they cant do anything. The last time I tried the told me: ” Its just a weird sound theres nothing wrong with the vehicle, you only need to get used to it”. What??? Is a new car and sounds like my old Toyota of 1995??? Thats not fair. Today I have one year and two months and the car sounds like sh... when I put pressure in the breaks no matter what.

Excelente purchase and Exceptional Service. You have to definitely ask for Vivian as your sales executive and for Ray Del Valle as your Manager for the very BEST TEAM SERVICE available in the business. Will definitely relay on them for all parts and service now after the purchase of my New F-150 XLT and also recommend to family and friends. They are great, caring and knowledgeable professionals ready to provide their very BEST without any hesitation. Happy Holidays and many Blessings!!!

To expensive reiceive service in the dealer outside 325 dollars vs 970 wao

I waited 2 1/2 hours for an oil change and they didnt look into the other things I asked them to investigate. Very disappointed in the service here!!! Dont come here to get your car fixed!!!!

Fast and friendly service. I took my work vehicle in for some recall fixes, the fixes were made but the work quality was bad and they are worse then before the fix only 2 days later.

Excelent attention and promptness dealing with your wish car of life. Ive get my Explorer XLT satisfy. Tnx

The worst dealer I have ever gone to to buy a car.dont go there. Any other dealer. I think they are dishonest and will get every dime from you. Te roban todo el dinero. No te diseño la verdad. Do Carfax. Go to Chevy. They said they where going to put four Michelin tires in the show room and they put two no name brand tires . They also dint clean the car properly. They where not professional and made a mess of the paper work.

Great service, nice people working at the deale6.

I left my vehicle for some regular inspections and recall replacement, but it took them 2 weeks to do the job. No call from their side, I had to call them on several occassions.

Went to service car. Service was nice.

Excellent Service Department/Technicians

Good Service

Good service agent. But no transportation when you left your unit.

Nice ppscr to buy a ford car

Customer Service Excellence at its best!

Nice vehicles Manuel the salesman went 100 percent to help me.The service department is incomplete need more technicians for such demand of vehicles. Please fix that

Worst service department I have ever seen.

Good service changing oil.

Bad business, no prices unless you provide your personal information.

Great service and quick.

Service department excelent, sales they are thieves

Not once have they returned car on time after service

Excellent service and professional attitude.

Great service, great Team

Not good not organized

Love it good services.

Good attention and service

Ok

Very good

Great service...

The worst experience in a car dealer.

Fast service

Service phones are not answered.

Good at this moment.

Great

Awesome salesperson

Great service.

Worst service place

We needed!

Very friendly.

I left my 2020 Ford Ranger bus yesterday morning and Roka as he is known indicated that they would be calling me in the afternoon for a diagnosis. They did not call. I decided to call today in the morning and customer service told me that the bus was about to be attended today. And that they would call me in the afternoon. After 4:30 pm I contact you again and they tell me that it was still in the review process. A 0 mile bus facing engine problems which almost left me on foot. I await the call tomorrow and if this does not happen I will be forced to take action using consumer rights as a method.

THE SELLERS ARE EXCELLENT!THE SERVICE AREA FOR GUARANTEE IS CRASO, IF YOU ARE PAYING AS FOR EXAMPLE, OIL CHANGE AND FILTER PAYING THEY WILL BE ASSISTED QUICKLY, BUT IF THEY ARE GOING FOR ANY DAMAGE OR SOME SITUATION THAT REQUIRES A CLAIM OF WARRANTY AND IF THEY WILL ALSO LET THEM. RAFAEL ORTIZ SERVICE ADVISOR, DO NOT HESITATE TO TAKE YOUR UNIT TO ANOTHER BRANCH, THIS PERSON IS WELL HOSTILE, REQUESTING, HIS CUSTOMER SERVICE IS DEFICIENT 👎 WITHOUT TELLING THE SUPERVISION AREA OF THIS GENTLEMAN I STILL WAIT FOR MY CALL, MY UNIT LEVA 24 HRS IN THAT PLACE AND I STILL HAVE NO DIAGNOSIS. 😡

Last December 2020 we took our transit bus to this crane service concessionaire because it did not turn on. After a month in the workshop they certified that he had problems in the BCM computer and it was not available in the factory until new notice.More than a week passed and we decided to take the vehicle out of there and take it to another place where they told us they could get the computer.We did it and we had to pay $ 399 for a checkup and diagnosis from a certified ford mechanic.In 4 days they got the computer that Ford said was not available and the bus had been in his workshop for a month.To surprise, the computer was installed and the vehicle continued the same.After verifying it in this place, they realized that in the area of ​​the power switch there was a broken cable or damaged connection.I do not recommend anyone or under guarantee take your vehicle to this place.Richard Nieves

To sell they are the first, for the service it is another story and it is the best I can say. Needless to say, how difficult and stressful it was for two days to get the service to provide us, I spoke with Mrs. Figueroa who I understand is the service manager and after committing to me that the Ford Raptor 2017 bus would be ready sooner. of 3 working days understand Monday, it is not until today Wednesday that they call us to pick up the vehicle or without first paying a piece which is allegedly not under warranty (a sleeve) to this I include and stressed for the sales they are excellent, the service is not only terrible but they do not even treat you personally. Thanks in advance

Very strenuous

They take the call and quickly send you to another person and that person does the same so that in the end they hook you.

I came to this dealer and I dont regret it. It is a process of dialogue, there is no pressure, they are cordial and respectful. If you want to feel like family while you buy a car, come here. Carly Cancel is excellent, the manager too.

The customer service is excellent! Without pressure and willing to negotiate.

I very much appreciate the diligence offered. The Services were offered up to expectations and the delivery time of the vehicle was admirably short. I congratulate you very much in your effort to serve the client with respect and reasonableness. This is the 3 service center that I visit looking for one that meets the customer commitment and I must tell you that I am pleased. I prefer to travel to Bayamón and receive my service with you than to stay close and deal with setbacks and poor quality. I congratulate you. Many thanks to all the staff who have always proven to be professional and respectful and on this occasion in particular to their representative Frey Sánchez for providing excellent attention to my case. I wish you much success and I hope you maintain that quality.

Excellent customer support, very professional and they give importance to everything you mention. I give 4 stars because mostly you have to call 2 or 3 times to have someone from the service department.

Customer service is not at the level of customer focus. They say they call you when you leave the vehicle and you die waiting for them to call you. Likewise, if you leave the unit clean it will be delivered dirty and they will not put the paper on the drivers carpet.Sometimes you ask for the unit you left and it seems like nobody is responsible, they send you from one person to the other. I wrongly chose the wrong dealer. 😞

Good deal. Quick. I went to install a part and in less than 15 minutes I was out. Something never seen before in a car dealer

Very disappointed with the service, despite the many complaints I saw about it, I took the risk to give them a chance, but each and every complainer is right! Leave a lot to think about. I only took her by a handle that came out of the armrest of the back seat and in two days they could not even diagnose her, or even see her. Call another dealer, explain and they informed me that it is something recurring in them, to take it and they would give it to me immediately when the piece arrives. It is also important to mention that before going and encountering the surprise of those who had not even seen her, she called more than 10 times and they always transferred to an extension where only a tape recorder comes out, in short, a total disaster. If they want to be competitive and to the degree of the other dealers, they have to make changes immediately.I recommend that the one who is considering going for service or warranty, better go to another service center and not go through the same. I wish you success, but you have to improve to achieve it.

Stay away from this dealer and its employees. There is no transparency here, as the warranty terms and conditions change right after signing. Irregular process in all aspects, vendor Gabriel Aguayo and sales manager Juan Carlos Santiago are arrogant and arrogant. Situation was informed to the management Mr. Manuel Lopez to take action on the matter, since they are hurting the Auto Grupo company, who are not to blame and it seems to me that they are a serious and responsible company.

You can improve in parts services try to get some parts but the person as it was did not dominate my price request well. The rest good service

Always a horrible experience in service, it is easier to move sky and sea than to receive an arrangement in a suitable time. Besides that they take you out living with their exorbitant rates, do not expect that something simple can give you the same day.

Take a Colorado 2017 full labelZ7 for warranty on transmission twice, the second time they retained it for more than a month and did not repair it, I ended up taking it, they did not give the grade. I had to change it for a Tundra at another dealer.

Buying a Ford car and saying that the part you need comes complete with the bu chin makes no sense anymore the price is out of this world, expensive does not. I do not intend to buy a Ford for the rest of my life.

The facilities are excellent and central, but in my personal experience, I was looking for a used car that they had advertised, I sent messages to the seller to check if it was available, upon arrival I was informed that the vehicle was in service and I could not see it, you know my Reaction, since I live 1 hour from the place, I will not abound any more because the only thing I want with this is that they respect the time of potential clients, I hope that in other cases the experience is different.

Excellent customer service. Sellers are friendly without harassing the buyer and help the business do its best for the customer.

They serve you well perooo The service time is rubbish, take the car for a recall that I got a letter and made me leave the car a whole week to tell me if I needed the piece, thing that OBVIOUSLY knew the letter x, after d a month wait piece, they tell me that the same day they do it as the letter says q is a job d the same day! and they tell me again that I have to leave the car for 4 days again! And its not the first time! And this they have done to me every time (3) that I have had to carry the car for the guarantee that it is, even the desire to buy me some other ford have taken me away!

SIX HOURS waiting for a simple brake service. I wont be back

I visited this place and had many doubts and the treatment that a boy named Pitito gave me was extremely satisfactory. The young man treated me with great respect, was very courteous and clarified all my doubts. This place is worth a visit, the customer service is excellent.

Very nice cars

To buy a vehicle everything is fast, but for repairs, parts, services and warranties they want you to leave the car for weeks !!!Slow and liars with the waiting time 🤬

They left me BOOOBOOO !!!! Tremendous service Super super super. I went on a Saturday and they were sincere in telling me to transmit them for the recall of the bags. And you know ... here Ill be a year! Come back early Monday and we fixed everything ... already for midday it comes out. Ohhh! well then. I come back on Monday, Im the 6th on the way to where the service and like they threw me a party .... oh thats cool! a lot of kindness ... here it seems that everyone got up on the good side. They grabbed the data right away. Anyone would say that they were waiting for me ... if they do not know me! Well, they told me to go to the waiting room, but as I found out, I went to walk the car lot. I am greeted by a very kind saleswoman ... how strange! It was not pushy nor did it follow me like a lap dog. I liked that. Well I had to find some pieces and went to the parts counter to find my pieces and see. I arrive and immediately they greet, they let me know ... and now they come to help him. Well ... a young man arrives ... (impression) AYY Senor I am going to have to teach him to use the computer to find what I need. I gave him my Vin and I explained what I wanted ... Tremendo proffer the child immediately understood I am looking for me and sold me 134. dollars in pieces ..... CONOOOO is that business is done !!!!! I SAY THIS IS THE SITE TO BUY A FORD. The attentions during that short time was incredible. From there I take my next Ford. THANK YOU A MILLION FOR YOUR ATTENTION AND YOUR GOOD SERVICE. Oh and the bags? in 1-2 and 3 they fixed me the bus and pa out .....

I stopped by the GM workshop to leave my car, they have good employees who are very attentive and guide you very well. I recommend them

Schedule an appointment for a test of 2 vehicles for a corporate fleet purchase, indicate vehicles, day and time to try and I parecente but the seller nontube dignity to warn that one of the vehicles was not available because they took the keys, to the point that I go is that they made me lose time and money and there was no initiative to be able to solve the matter at the time, they lost several clients and the purchase of the vehicles. Pity

To sell are some lions pear to give you service are heavy

Excellent and personal well attentive and willing to help

This place is wonderful

The service and honesty go hand in hand and here both are not present. Soon they will know more ...

Janice excellent employee, fatal self-group policies.

They do not answer the phone, the service is terrible! I bought him a car which I have parked in the house that I cannot use since they never sent me the documentation to renew the annual rights ... New car and on foot !!!! and they do not help you, I do not recommend very little responsibility and poor customer service

The best shopping and service experience that my wife and I have had in our lives. Integrity and honesty is the atmosphere in this car business. Success and thanks to our sales executive Jorge Robles, and everyone.

1 month ago I left a review of 5 stars pq always my experience had been excellent. Today I have to edit it to 2 stars because I went to service and the service was horrible. I understand that there are many customers and situations happen but that the car is in service for three days and have not even looked, who receives the car does not communicate, do not answer the calls and do not face because it does not seem right. Finally I took the car after three days without him not knowing I had.May17,2018 here again. Second day. Waiting for the service manager, Mrs. Julisa Figueroa. I remain in service after I made the payroll and went to a meeting. Customer service A +. 3 hours yesterday and we go for 1 today. Fighting for something that they broke during the service and pretend that I pay.I will update when everything is resolved. If its positive, Ill write it, if its negative too.Update June3, 2019. Mrs. Figueroa accepted that Ford had to pay for the damaged part and work in the past service. They ordered the cleaning, it took 2 weeks, reasonable time for me. I was scheduled for today at 8:30 am and already at 9 a.m. I was outside. Very grateful for the service provided on this occasion and very grateful to the staff.

Quick attention and a comfortable place to wait

His feat: 10 chocolates !!

Tremendous service. They do not allow you to leave with doubts ...

A Salu2 and thanks for the very good attention provided by Maira en Servicio, very friendly and at the same time serving her clients and providing the corresponding information !!!(I add)Thanks Javier for always being so kind and friendly on the phone !!

If you go ask for the seller Carlos Cancel, super friendly.

Good deal

Omar treated me promptly and kindly.

Great service

Excellent service

Good bn

The best

Very good service

Bad service. I took a 2011 Ford Fiesta for a recall; They fixed the doors, but they damaged other things.

Poor service

They had me 10 months between calls that they never returned for a claim to Ford and when I call to see what happens (call # 15) they tell me that they have nothing in system.

Super good deal

Great service

Pleased with the information I went to look for.

Good place to buy your new or used car

Good prices