After adding transferring in-laws to my plan at the Montgomery store I was overcharged $85 the following month due to the plans being set up incorrectly. I went to the Magnolia store to fix it and was overcharged $100 the next month when it was still wrong, AT&T loyalty was only willing to credit me $25 after a 2 hour phone call. Rachel in Tomball got my plan straightened out and was able to get me credited for my overcharges. She was very knowledgeable and made a trip I was dreading much more pleasant.

I went in to upgrade my phone, and add two more lines. Edward was great help! He made the process so quick and easy. I enjoyed my time there. Normally I dislike going into the phone store because a lot of the times I have dealt with workers that seem like they do not enjoy their job. Edward on the other hand looked happy to be there and that in itself made me happy! He made me feel like family and not just a customer which I really appreciated. I think there should be more employees like Edward!

Rachel was amazing! She answered all my questions and showed me how to keep my daughter’s phone safe. What a kindhearted and patient young woman. Thank you for taking the time and going the extra mile to help me!! Excellent service!!

I went to this AT&T Store and wanted to trade in my old IPhone 8 Plus and add two lines to my AT&T Wireless Account and no problems with the customer service representative. Rachael knew what she was doing and gave me a monthly discount on my account for every month. She was great and answered all of my questions. The manager of the store checked with Rachael and I to make sure everything was going great. I would extremely recommend doing business with this store. Thank very much Rachael…

Had an amazing experience with Rachel today. She assisted me with an iPad and also AirPods. She was very kind and helpful through the whole process!

Melanie provided a great customer experience for us today! We came in to buy our sons first phone and had a lot of questions, she was patient and even helped us do a bill review. The manager Ray stopped by as well to greet us and check in. Best experience I’ve had with AT&T retail!

Had a Major problem with my new phone. I was really close to losing all my data. Jasun sold me the phone so in a last ditch attempt to save everything I took it back to him. He very patiently worked the problem & came up with a unique way to fix it & IT WORKED!!! Thank You Jasun you the man!!!

TJ was very knowledgeable and so helpful with ordering my new phone, moving my service over and getting me all the qualifying discounts!

Melanie “Mel” an absolute angel took care of my new phone set it up I didn’t have to do anything which is nice for someone who doesn’t follow directions haha! Keep up the good work! I have always had amazing experiences here highly recommended. Thank you!

The experience was great! Melanie M. was a big help. She is really good at explaining everything!

I received exceptional service from Tj at this particular location. He was very helpful and friendly. He answered all my questions and was very patient with me. He deserves 5 stars! Wonderful customer service!

Melanie M. deserves a raise! Exceptional customer service and problem solving skills displayed through my visit. If you go here ask for her. Genuine and exceptional customer service talent is hard to come by these days. Definitely a gem of an employee.

Melanie was a huge help with upgrading our phones. The management came out introduced themselves and got to know us. We felt welcome in their store and we were grateful for the amazing service Melanie did for us!

Saul at the AT&T store in Tomball was extremely helpful in setting up my new phone and made sure all my data transferred over. I really appreciate his knowledge and patience and I couldnt have done it without his help!Thank you! 😊

Went in to upgrade both my daughters phones. Edward helped us and was great!! We had just recently upgraded them and then found out there was a better deal that we could have had. Edward got us all set up! Definitely will be asking for him if we need to go in for something else.

I went in to pay my phone bill today at this location and a lady was getting obstreperous with an employee for not being quick enough but Edward came accessed the situation intervened and let me say. I have never witnessed such an Incident handled in such a professional manner like Edward did ! I recommend everyone ask for Edward for the best deals and best customer service. He will make you feel like family.

Eddie S. was very helpful, honest, and down to earth. Made the upgrade process seamless. Very informative and answered all our questions. Would recommend this location to everyone.

Edward was great, made me feel welcomed and talked me through my purchase. He also helped change my plan in an instant!!! Great job and would go to him again for sure.

Decided to make the switch from t-mobile to AT&T! I love to travel often and the service with T-Mobile is always lacking in remote areas !! Edward educated me on how great the service works and I had to make the switch! He set me up with a great plan ! Friendly staff and very helpful ! Recommend coming here for any AT&T needs !

Melanie was wonderful!!!! She answered every question we had and she gave us time to make decisions. Definitely if you want some one to help you at this store go directly with her :)

Joe was awesome to work with. He helped me set up my new phone and put everything together for me. Leaving the store very happy!

I had a really good experience, Rachel helped us a lot and was very patient. The process of upgrading our phones was very pleasant. Totally worth it!!

Mel made switching providers easy and stress free! She was kind, patient, and really knew her stuff. Happy to have AT&T back, thank you Melanie!

This store is so much better than the other locations around this area. Jasun is one of the best phone guys I know, I just want to say I really appreciate his patience we me when I come in. Keep up the great work guys!

Ask for Edward. He is great! We were in and out I under an hour, got new phones and saved money! Means a lot with when you have a baby!

Love this store, if you need help with anything, make sure you speak with Jasun Carlsun, this guy has helped my family and I for years, and even a few friends Ive sent his way have praised me for finding him. I dont know why he doesnt just have his own store.

Chris greeted me immediately when I entered the store and was incredibly patient and helpful through the entire phone buying process! Highly recommend this location and Chris!

After a frustrating experience dealing with a lost phone insurance claim I decided to just get a new phone. Rachael was very helpful in calming my frustration and assisted me in purchasing a new phone and took care of everything else I needed to get up and running. She was extremely patient with me. If you go in look for her, she will take care of you.

Excellent customer service given to me today by Manager Timon - he took time and attention to ensure that all my information from my old phone was transferred to my new phone, sold me accessories that I genuinely needed and didnt make me feel rushed or as if my concerns were not important (as Ive felt at other stores). While there is a closer location to my home, I will definitely return to this location for the exceptional care and services provided!! Thanks Timon - great store and management!!!

Joe Moore was our host during our complex visit today. He was exceptional in every way. Knowledgeable, friendly and competent. Thanks to Joe!!

Fast, efficient, and friendly service. The whole crew seemed to enjoy helping everyone. Positive experience.

Melanie is the BEST! Give her a raise!! She always helps us with our business / Persoanl account. She goes above and beyond every time to make sure we are taken care of.

Hands down the best ATT STORE AROUND JASUN IS AWESOME followed him from brand X to sprint..Most knowledgeable salesman around.

Denzel is awesome ! Send your family and friends in to see him at tomball at&t. Awesome help and personality! Helped me set up my device I was stuck in old technology.

Added a new line and got a new phone in under 30 minutes!!! Melanie was amazing!!!! She was super helpful and super sweet ❤ Yall need to give this girl a raise and a celebratory case of beer for her awesome service!!!

Tj did a wonderful job. He explained everything and help me setup my new phone. He also introduced me to other AT&T products and features.

Denzel was SOOO Helpful. He really know his stuff! He got my the phone and accessories I wanted with no issues!! 5 STARS

TJ was super helpful and knowledgeable. He was able to assist out every needs.

I wAnt to express my thanks to Evylone at the Yomball for the time and excellent service. In helping me resolve billing issue - six stars!

Rachel- who helped me was absolutely amazing! Not only was she incredibly patient but she was exceedingly personable and helpful!

Evelyn has been patient and clear with me. She has answered all my questions. EXCELLENT!!

They were awesome!!! Excellent experience!!! Will go no where else!! Thanks TJ and Ray!!

Great service! Loved how all my questions and concerns were answered and reassured.

Mel was absolutely wonderful. She was friendly knowledgeable and extremely helpful.

Rachel did amazing and made getting a new phone line easy and fast!! Thank you again

I told the man that I was on a short schedule and I need my phone turned on in a timely manner. He went beyond that to not only do his job in a timely manner but also with the most courtesy. He explained everything I needed to know and answered all my question. It was a very safe, clean, and wonderful experience.

Jason helped me activate my phone and setup my new one perfectly

Was seen as soon as I walked in with the intention of going postpaid, and adding my gf to my account with a new phone. Ended up buying a new phone for myself also.. Edward was very knowledgeable and an all around awesome person. (Except for the fact he prefers iphones, lol). He answered all of my questions and gave us tips. If youre looking to upgrade. Definitely request to talk to him, he will be able to set you right.

Edward at AT&T Tomball branch, did a phenomenal job after I purchased a Iphone12 in helping me get all my data over from my 8. For some reason initially the information went coming over, tying up several hours of time trying to manually input. Edward demonstrated his knowledge and customer care and had me in and out with a successful transfer in less than 30 mins. Great experience, thanks Edward.

Denzel is an amazing salesman. He helped me set up my new iPhone 13 I got in the mail.

I went to the Tomball (2920 location) first thing this morning. Edward was quick, honest, and gave me the best deals for me. I went to a different location (bc it was the store was more convenient) and customer service in cypress was awful! I drove back to Tomball and Edward took great care of me and my family. Thank you!

Chris was very helpful took time to show me how to do everything. 100%

I went in looking for the 100GB per month plan for my Cradlepoint. Eric had a little trouble finding the plan I was looking for, but he did not give up or try to sell me on a lesser plan. He stuck with it and found the pilot plan, and activated a SIM for a small fee.All in all - excellent service, and I will return to speak to Eric if the need ever arises.

Very good experience. Found the accessories I needed fast and employees were super helpful!

Toriano Professional, friendly, patientHappy with my new phone!

Timon and Saul were fantastic! I had been having issues trying to return a new phone from home so I came into the store and they were able to help me it took a couple times but they were able to fix everything for me and I appreciate them so much. Whatever you’re paying them is not enough!

Excellent customer service. Saul is great!

Chris was patient, thoughtful and was very informative- I appreciate his time-

Mr. Edward was awesome and had excellent customer service. Thank you for your help.

Edward S does an excellent job explaining options and getting new phones set up.

Jasun was SO much help and undid the issues the old magnolia at&t did WITHOUT having to get Apple support involved. So thankful!

Eric was very helpful. Helped save us money and we got two new phones! Thank you Eric

Jasun and the crew at att tomball have unparralled customer service skills...had a issue with my account fixed in 5 minutes..and got me the right plan and gear i needed.Will always shop with jasun at att tomball....

Came in yesterday to get help with my bill and figuring out hotspot options. Melanie was so helpful!

I wish I could remember the name of the guy who helped me but he was so helpful! Sorry my mom was rude!

Rachel provided great customer service!! Friendly and bilingual!😊

Worst customer service I ever experienced. I was greeted at the door great! I said I was in to upgrade my phone. The sales person looks over my account and kind of lets out a concern sigh. Nothing is wrong with my account. It’s current. He told me about a promotion saying if I pay my phone off today my full remaining balance not the next up remaining balance. I’ll be eligible for the promotion. Saying if I didn’t go with the promotion he doesn’t recommend me doing the upgrade today. Saying “I’m not telling you how to live your life, but....” I said no I just want to do the upgrade and go on about my day. He brings out the new phone I had to do a couple things to my old phone. But I pretty much set up my new phone on my own and he walked away to just talk to another employee. The new phone was set up and I just walked out with my receipt and box in hand. No bag for it, no thanks for coming in today. No customer service at all. I’m assuming because I didn’t want to do a promotion.

I when to the store to get my screen fix, but end up getting a n new phone. The staff there is really awesome, the process was quick and easy.

Kind of busy but good customer service.

Denzel gave me the best service Ive ever had at att! Go see him today!!!

This is my third time over the years driving to Tomball to use this specific store for my upgrade and setup. Every experience at this store has been a very positive experience . Saul took absolutely excellent care of me. Thank you, Saul. Im so happy and satisfied with everything.

Melanie is amazing and helped this old lady so much!!

My mom and I came into this store needing help with our new phones (LOTS of help!) because we are not technology people! Jason was super nice and helped us from beginning to end from setting up our new phones to turning in our old ones. He was extremely helpful and patient with us, all while having a smile on his face. Love this kind of customer service! Thank you so much Jason!

I ordered my son a new iPhone 11online. I don’t know what I was thinking because I’ve always bought at the Tomball AT&T store so all the set up and putting together was done for me. I vastly overestimated my ability to do these things myself so we were unable to set up the new phone. Factor in procrastination and 5 months later (his old phone finally stopped working) we finally go get the professional help we needed to resolve the problem.Travis took care of all of it in a flash WITHOUT showing any judgment! 😁 He was friendly, polite and efficient. Wow. What a relief! I will always come back to this store for purchases, upgrades, upgrades, etc. AT&T isn’t perfect, but they’re the best available and the AT&T store in Tomball completes the deal for me! We’re loyal AT&T customers!

Melanie helped me out, very helpful.

This was the best customer service I have ever had!! JASUN was sooo helpful and knowledgeable. The store manager whos name i didnt catch was also very friendly and kind. I will be recommending AT&T to my friends and family..

Someone came to me as soon as they were done with their customer and took my name all while social distancing and wearing a mask. I was able to wait in my car until it was my turn. The customer service representative was pleasant, knowledgeable and helpful. I got exactly what I needed for the right price.

This is my third time over the years driving to Tomball to use this specific location. Every experience at this store has been positive. Today I upgraded from a 2016 model to the latest and greatest. I commend Saul for his excellent service and patience in answering all of my questions and putting me at complete ease to make my decision. He went above and beyond in many ways. Thank you, Saul. I’m a happy lady who loves the new phone. You rock. (From the Veloster lady 👍🏼)

Derrek and Jasun are amazing. They eased my frustration with switching to AT&T from another carrier. They both went beyond the call of duty and I truly appreciate any business where the customer service is superb!! Thank you both!

Edward was great ! Definitely recommend seeing him.

Melanie was AMAZING!! We bought a phone at another store and they totally messed up the account. Had us paying 3 base plans. Had to buy another phone again and Melanie fixed it all. Cut hundreds off my bill. Won’t go to any other ATT store. 💥💥

Speedy, took care of my daughter rt away.

I’ve never had complaints at this location until today. I’m sorry Timon if my mom and I were being a bother. I’m sorry the language barrier was difficult and I know it’s the end of the day and all of y’all want to go home but the service we received was almost as in frustration. We didn’t feel we could ask questions without feeling it was a bother. A part from that, the attendant was busy watching social media videos on his phone instead of directly servicing the customer. My mom and I went in looking forward to getting a new phone for my little brothers birthday tomorrow but I left almost feeling defeated by the annoyed vibes. I know closing is a struggle, I’m sorry if you had a bad day Timon but we did not want to be a burden to you. I personally am not an ATT customer. I made time out of my day to help my mom with translation and her ATT questions. All I want to say is be kind, be present and your actions really do speak. I’m also aware that my husband called you and that was not supposed to happen. I don’t want you to get fired or reprimanded, I simply ask to reflect. Be blessed.- Marlene Vazquez

They are very helpful and nice.

Joe has done an amazing job!

Melanie spent a lot of time helping me with a difficult issue. 5 stars do not do justice to her efforts. Off the charts customer service.

Saul is the BE:ST😍😍 at the ATT Tomball store

Ryan S. was extremely helpful!! So knowledgeable, patient, and made sure that we left with no questions. I would definitely recommend.

Ryan was quick and to the point, greeted me with a warm welcome showed me what I’m paying with my account,gave me pointers for transferring over from a different service provider,showed me discounts I could apply to my account and was very friendly when discussing these things.I recommend y’all come and see Ryan at AT&T.

Rachel is an outstanding sales rep! She explained everything to me briefly about my new phone plan. She was patient with me, and very communicative.

Jasun was the best help will recommend to my friends.

Ryan was very helpful and kind. Fast service and definitely helped me with all of my questions!

Ryan was very outgoing and very helpful with getting me set up with my new phone. He helped tremendously with all the questions I had. And had every answer !! Thanks Ryan !

Ryan he is Very good service, with very patient with customer. Once again thank Ryan and att and hope all services like him. He is the bast

Edward went above and beyond. Guy is the man!

Joe is the greatest, so helpful and friendly!!!

Eric is amazing!! He’s very knowledgeable and Honest! Which I appreciate greatly! Thank you Eric!!

The management and staff at this Tomball location went above and beyond with their customer service to get me a what I needed. Very knowledgeable and short wait time. Thank you so much Timon and Frank. Won’t hesitate to come back if I need anything!

Jasun helped setup and transfer everything to my new phone

Rachel was incredible. Leaps and bounds. Ask for her when y’all get there. 10/10