I keep meaning to get here and write a review to share my great experience with this business. I had zero intention of visiting a mechanic a couple of months ago when I was on my way to my prenatal doctor appointment at 30 weeks pregnant.Unfortunately I found myself with a bungee cord that was left in the middle the road in my tire and the air was leaking fast.I not familiar with the area at all so I was praying there was a place I could pull over because my car was not driveable. It just so happened at the next stoplight there was Tool Time! I pulled in randomly, asked for help, and they immediately got me in to fix my tire. The price was inexpensive, and I was still able to make it to my doctor because they were done in a half hour.Im really grateful for the way they treated me and how they made my situation a priority. If I need a mechanic, Ill make the drive from Forked River to go to these guys again.
Its crazy to see the reviews of how professional the owner is on here, I had a very different experience. I had my car towed in because they were the closest location Geico offered. I spoke to Jen gave her my information, told her the problem and why it was towed in. She was lovely, told me no problem, they would take a look and let me know. They called me back and told me it was an expensive repair $725 and likely a result of whoever put on my brakes that I just had replaced 4 months ago. I told them I would call them back and contact the people who did the brakes. I needed to have the car towed again to the other facility and when I let them know that, Jen told me she needed to check with the owner and would call back. I asked if there was a problem and she said no, he just needs to be involved if the car is released to a towing company. She calls back and said the owner said it will be $145 for checking the car. I asked why wasnt I made aware that there would be a charge she said hold on. The owner comes on the phone and is as nasty as could be, why would you think we would do work for free? Use our tools, spend time, for nothing?. I said to him, I wouldnt expect the service for free, what I would expect is to know that there would be a charge before work is performed. (You know, just like they didnt do the$725 worth of work without permission) he ranted about health insurance and time and yelled that its common sense, just like if you go to a doctors office, you wouldnt expect service for free. (Yes, exactly sir, Im told how much I owe before I can get treatment and if I dont want to pay that, I dont get the service and I go elsewhere). I have never been charged, anywhere Ive taken my car without being told that there would be a charge. My issue is NOT paying someone for service, as I paid my bill for the car, it is the shady way that he does business swindling a customer and the horrific customer service. I have never in my life been treated like that by a business owner. Im glad others have better luck.
Mike has been servicing my families cars for years. He is very honest, prompt, and professional. We have always been more than satisfied with the work and price of the work done. We refuse to take our cars anywhere else.
Performed the required work quickly and at a very reasonable price.
Great service and good price!
We are more than satisfied with the service they have provided for us more than once, if you want a trust worthy place then this is who you want to use. They are honest about everything and go above and beyond to accommodate their customers. We cant not thank them enough for always being there to help us with all of our car issues. Thank you Tool Time!!! We will continue doing business with them, they are the BEST in Ocean county.
Great service. Very helpful. Would highly recommend.
Mike greeted me warmily the first time we met. I explained to him what the car was experiencing. It was time for a complete brake job, which they performed flawlessly. They use the best parts and ensure your safety when the repairs have been accomplished. I do not know the name(s) of the mechanic who worked on my car, but, Good job! Thank you Mike and Tool Time crew. ......Anthony Palmieri
My car had a metal piece hanging from the bottom and I pulled over to this business hoping they would help me! They were so quick and professional and helped me so fast, said it was nothing major and removed the part for free. So grateful I pulled over to the right place!! Thank you guys sooo much again!
Go here all the time for anything my car needs. The owner is a straight shooter and the staff always do an amazing job. I can’t rate these guys high enough! Fair prices and excellent service; what more can you ask for? Id highly recommend checking out Tool Time Auto if you’re needing expert repairs on your vehicle!
Customer service extra ordinary and very patient doing a diagnostic
Mike is courteous, professional, thorough and most importantly honest
Mike is an honest dependable mechanic with fair pricing. We have been doing business for more than 15 years and I have always been satisfied . If you are in need be sure to check them out.
Excellent service with very fair price. I can trust these guys with anything knowing the knowledge, experience and integrity surpass your average shop. Thanks again Tool Time.
Great guys. Efficient and reliable work. Would recommend to family/friend.
Absolute best customer service and knowledge around the tri state ! The owner and family really helped me out fixing my headlights today where other companies couldn’t even find the problem! They saved me a bunch of money not having to purchase another set of headlights ! Would recommend every time !
I have had great service every time I go to Tool Time! The owner is honest, friendly, knowledgeable, and stands behind his work! They always fit me in even when I call last minute! I highly recommend them!
Great local place to get your vehicle serviced! Fast, friendly, and knowledgeable staff with reasonable prices. Check this place out, you won’t be disappointed.
This is my second time attempting to use this shop because it would be so convenient for me based on location however their prices are NOT competitive at all. This shop was $240+ on an alternator replacement and this is comparing them to 4 other shops in the area. Service appears to be good as they did diagnose my vehicle and everyone seems to be friendly thats for sure.I am sure they do great work however at $660 dollars for an alternator replacment Ill pass.
A great experience dealing with this firm! Not only is the car taken care of in a quick manner but the owner always takes into consideration my time constraints with the kids. The car has always been done when he says it will be and he has offered to help with pick up and delivery. The repairs are always well explained and options given regarding what concerns can wait to be addressed. I always feel confident in the work and recommendations.
Just moved here to Toms River.Car had trouble starting. Needed vehicle. Brought truck in they replaced ignition switch and had me back on the road. Great staff and did a great job.Would highly recommend.
Great mechanics. They have an honest way of approaching each situation presented to them. They have great customer service and integrity in their work. Highly recommend if you are looking for good people to rely on.
This was my second visit to mikes shop. May 2018 I had the same issue which mike seemed to resolve for me for approximately $300 which he worked on it here and there for about 4-5 days. I was satisfied with this experience! So this brings me to May 31 2019. My car broke down Friday after hours with exact same symtoms as my previous visit and I had it towed to mikes shop as he was familiar with this problem (or so I thought). Monday around 2:30pm I touch base with Mike learning he’s just began to look at my vehicle which has a dead battery etc. Tuesday around 11am I reach back out to mike and he’s mid troubleshooting my cars issue. Around 2:30 he reaches out to me letting me know he about $790 into the repair (first time he spoke about any cost) and that he’s got a lead to my cars issue. I was completely blindsided by this cost. He has resolved my cars issue but left me with my head spinning with this INSANE bill of $1015.a serpentine belt replacement for $152 ($45 for the belt and $107 for labor)WHAT!!!???? BLOODSUCKING!!!And also charged $20 for 5-15ampISNT $790 IN LABOR ENOUGH????This guy clearly nickel and dimes his customers and has blindsided me with the bill...The first time I used tool time auto I thought they were reasonable men however this last experience has left me speechless.USE AT YOUR OWN RISK!!
Ive been having my cars serviced with tool time for years now, and they never disappoint. If I have an issue with my car they always manage to fit me in. They fully explain the repair (even to me) and the costs involved. I highly recommend!!!
Mike and his crew were very thorough in trying to isolate the problem with my car. Very honest and caring for their customers. Would highly recommend to anyone looking for quality service for their vehicle
Excellent and speedy service. Mike and his team are top notch.
I have been going to mike and his crew for about 15 years. I have been always treated with respect. He did a good job on my 2 cars and I never worried about being ripped off on the cost of the job. I would and have recommended to anyone I know.Bob Cordeiro
Personal, professional, reasonable and very timely service. The only auto service Ill ever use. Never disappointed. Tool Time Auto Service is the best and highly recommended.
We were fortunate to find Mike and Tool Time when we moved to Toms River 13 years ago. He is fair, honest, helpful and trustworthy. I would recommend him and his work without reservation.Jeff
Excellent customer service, very knowledgeable.
Really great small town shop. They can literally do anything you need. Don’t waste your time goin to the dealer, these guys are the best right around the corner .!
Rude don’t spend your money here and I actually did come to the store. Terrible customer service takeMy word for it.
My Family has been going to Tool Time for over 16 years. They have trusted an reliable service. You feel confident you are getting the best service in the area.
One of the best and most honest mechanics I’ve even be to!!
In-N-Out fair prices
Honest and reliable and well educated. Service with a smile. Hard to find these days. 😎
Awesome service! These guys go above & beyond every time!
HONEST Guys Wonderful Shop. GO!
THANK YOU TO MIKE AND HIS TEAM. I HAVE BEEN WORKING WITH WITHTHESE GUYS FOR YEARS NOW AND THEY ARE THE REAL PROS. I HIGHLEY RECCOMEND THESE GUYS TO ANY ONE. SERVICE IS IMPECCABLE. I HAVE USED THEM FOR MY COMERCIAL TRUCKS AS WELLAS ALL MY PERSONAL VEHICLES. MANY THANKS!
Great service, friendly employees, they even offer pick up and drop off services!
Mike is a very great guy and very informative...
Friendly, professional and reasonable
Very happy with my car, thanks!
Took care of exactly what I needed, helped with ride to work also
Very very expensive initial 115 deposit lost in price quote so you’re basically paying over 200 dollars first hr of labor plus shop fees?use only in emergency you will not get 115 dollar deposit back $
Friendly Service!