Walked in knowing exactly what I needed and left with nothing at all. Past a nice older lady and a gentleman in the painting area pointing me in the direction of something similar to what I needed before walking off (at least they offered help) no less than 10 other employees looked at me obviously searching for near half an hour but just avoided eye contact and/or were talking to other employees. Ive had a better customer service at a McDonalds and will just get what I need online or from my local hardware shop.
Manchester,CTHorrible customer service, dangerous lumber section and poorly restocked.It’s a given that sometimes it’s hard to find an associate at HD but at this location they actively avoid you. Looking for help and come across a few chatting in the isle it’s like approaching deer in the wild, they stop and look for a few seconds and scatter away. I did find a “hack” for this location however, find an attractive female shopper and stay close to where they are because like a moth to a flame sales associates will be popping in to see if she needs help. Unfortunately this location is the closest to me but whenever possible I will go to another or just go to Lowe’s across the street.
Mike in the seasonal department was wonderful. He was courteous and friendly as well as knowledgeable. His kindness went a long way esp after an older female employee was short and unprofessional beforehand. He is the only thing good about my shopping experience. However, Jarrad my cashier also improved my experience there. He was just as friendly and personable. These 2 employees are assets to this location.
Its a home depot...not very different from others i suppose...this one is always short stocked on decent lumber (maple hard board especially)...
Very friendly and knowledgeable staff, from the minute you walk in right to check out, staff always there to help, I wish all Home Depot locations would have su h great staff.
Rental department is a complete joke rented a boom lift and they make you hook up the machine and put it back in the same spot with a parking lot full of cars nearly impossible and trust me they don’t care HD should have a decaded area just for there rentals not in the middle of the parking lot with a million cars
I would get five star if it weren’t for the young kid at check out that double charged me and caused me to have to make a 30 mile return trip, however Kathy from customer service make sure everything got fixed she’s super polite super friendly super helpful and just super awesome and Jim from paint helped me match up my old paint perfectly also super helpful super friendly super polite and super awesome the younger employees can learn from these two individuals, I would give these two a raise If I could but I can’t so the least I can do is recognize them we’re doing a standup job in a society where 90% of the people have no work ethic, in short thank you Kathy and Jim for making my day pleasant and easier
This particular site is always busy and the parking/roads nearby can be difficult to navigate, so ensure you follow signs and be courteous while driving here. The staff is always helpful, stock is always full and the isles are always well maintained ad clean. Great location!
This store gets hard to find perennials in Fall. Everybody was pleasant and helpful. I came home with two treasures.
Lets face it- if I can go anywhere else to find an item, I will def avoid this store! Finding help who is knowledgeable and willing to assist (when theyre not hiding in the bathroom or back), is nearly impossible. NEVER, EVER have enough registers open-this is not a covid thing- its the norm for Home Depot! And you will age rapidly waiting for curbside pick up! My husband had to GO INSIDE after 30 minutes to find out what happened, and this was after the associate came out and tried to give us the wrong order and asked us what our order was!
Went to garden center on sunday and salesperson was very, very helpful. Was a very pleasant experience.
Great staff and they always have what I am looking for in stock management will always try and go above and beyond to help you
I love this Home Depot. It has the best and friendliest staff of helpers. When I cant find something, they always take their time to walk with me to the exact spot I need to go. They always offer advise when I need it and the cashiers are super also, willing to help with self serve registers. Super friendly. Love you guys.
Found a nice vinyl flooring for $1.70 per square foot however be careful the price rings up right as far as actually run up $3 more per case than what the tag said.
Home Depot is one of my favorite places. It has pretty much everything you need for your home.
Sometimes the help there is good and very attentive and other times you have to go and look for them or theyre just tell you what aisle its in
I just spend to much time at home Depot 🤣 its great the service is topnotch and the selection is fantastic
Nobody there to cut my blinds that I needed for the house. Absolutely NO customer service.... Worst place to shop.
I was helped right away anx the man knew what i needed,very good store for whatever you need.I recommend .
Stated online had item we wanted, none available in store
I wanted to thank Melanie from toms river NJ because she went above and beyond. I had a problem with my order was nightmare Long story short I bought my gazebo back March 23 and med. April the gazebo was back order so when they send to me was no Roof no screws I was very unhappy and being trying to get that wood out of my back yeard need my $1359.00 back on my bank account and was other nightmare no one to pic that wood out so for 2 weeks trying back in fort after 10 call over 30 to 45 min each I was very tired so Melanie was a life savers 👏👏👏👏 that was a customer service Excellent she went above and beyond to help now I will go back to home depot again thank you Melanie ..MonicaDepinto
Man that waited on me in customer service was the best!
Do not buy an appliance from Home Depot and have it installed. Horrible experience. Bought a dryer and paid for install and a flex pipe that would it allow it to fit in a tight area. Installers forgot the flex pipe so they installed without it. This means the dryer was sticking out in the hallway, not the end of the world. Was given another appointment TWO weeks later to change out regular pipe for flex pipe. Installers arrive, without the flex pipe. Cant make it up. We went to store to get the flex pipe ourselves and was told another TWO weeks before they could come back. Thats today with a 5 hour window....yup 5 hours. Home Depot owns the install dept buy it is run through Atlanta and they could care less. Lesson here? Do not support the big box store. Should have bought at a smaller local store. At least when there is an issue they are quicker to react. If I could have given a ZERO here I would have.
The ladies in the kitchen department were extremely helpful in getting a discontinued cabinet door for me, especially Janice. What a great team they have.
Always love home Depot. Especially when you get a worker who knows what they are doing.
I was in and out fast, but the parking lot needs a little work cars coming in from 3 major roads
This would be a five store review if it were not for the person I dealt with in customer service at the manahawkin store. In the past month I have been renovating my kitchen spent quite a bit of money at home depot. From plumbing to electrical the associate have been phenomenal. I am currently waiting for my new stove to be delivered that I bought at the manahawkin home depot. I came in to return a 7.99 plumbing piece and the man in customer s service asked if I had a receipt. Unfortunately I did not he kinda rolled his eyes and gave me a look like I was returning something I never bought I finally got my store credit. Makes me wonder why you would work in customer service if you dont like people. Just my observation
Waited 25 minutes for someone to help load 30 bags of mulch. Cashier called for help 2x. While waiting i helped a woman load 10 bags into her car. I ended up loading all 30 bags myself with no help in sight. Spoke to the manager. He didnt seem to care. He did say sorry. Said they were busy.
Everything i need and always stocked! Great prices too! Check the flyers for sales on must have stuff!
If you know what you need, assistance is always friendly. But a shopping paradise for the d.i.y. once Im there its hard to leave, thats dangerous$$$$
Your need quality sales people that have experienced in construction
I love going to this store! Very grateful for the store manager Daves unprecedented friendliness, professionalism and customer service! Thank you, Dave! Thank you, Home Depot!
Nice friendly people working here.Very clean place.But when i come to tools department i cannot even think about how much stock they have. !!!!!Poor New York !You never get that much tools in your enteral life! They have everything you can imagine !!!
The best thing I can find out about how was their app which helps you breathe through their sections and their different Isles and the broken down to this also does give you another situation price tag not easy to come by sometimes who knows probably cashier customer comparing prices and then to get the right one so they pulled the tag and messes it up so the best thing I can ever suggest is getting me up send a matter where you are in the store hook up to the HD you know net LOL not tied if it would be Home Depot app make sure you set this up up before you go to the store the store notoriously has most stores notoriously have bad Wi-Fi unless you have their app because thats all youre going to be using at 4 going to the store does not indicate that everybody that you walk up to has to drop what theyre doing and help you. This is a store ladies this is not and gentlemen this is not hey we are here to help you they if you want stuff packed out and ready when you get there you dont bother those people for every 10 minutes to take out of their time nest 10 pallets that will come down and refill your shelves think about that. Now the bathroom different is okay but remember they start out fresh in the morning but customers ARE cus-tomers.. THEY have certain customers who wants information the AM, so they do end up being a bit messy since even people reading do not pick up items dropped in a store or even OUTSIDE ... the leave it and even DONT CARE ...LASTLY WHAT IS UP WITH ALL OF YOU? OUR AMERICAN DREAM IS DONE THE 50s is over we are stuck in the past and NOT learning to use what Alians Have given us- THAT THE GOVERNMENT HAS RELEASED EVEN CURES THAT WILL UP SET THE WORLD ECONOMY.. OR WOULD IT GIVE US BACK OUR HAPPY MIDDLE CLASS...
It was great we went there for mulch but they had such great deals we winde up buying more items and the help was amazing
I really love this home depot the workers here are all very helpful.....
As long as you use common sense as to where youd commonly find what your looking for the mega hardware store is a great place to shop!
Excellent employees. Good inventory. Very clean store.
Generally a busy store but always has what you need an easy access on and off of route 9
Beat home Depot staff I have encountered so far!
Store is usually good but seriously understaffed. Checkout lines are ridiculous 2 cashiers and 2 self services open, lines down the aisles..
I went to this Lowe’s earlier today to buy a $6 pot for my plant. The kid rang me up and told me my total, so I put my card in and he goes do you need a receipt? I told him I did not and walked away. I check my bank account when I got home and realized he charged me $47. I went back to the store to settle this and at first they gave me a hard time but when they looked into my receipt they saw that the cash back option was on there taking out $40. I did not hit that option or even get presented with it. When the kid asked me if I needed the receipt and I said no and walked away he hit $40 and pocketed the money. Be careful and CHECK YOUR RECEIPTS.
Went to the garden center to pick up coco coir. They dont carry it.
I gave it a one because you dont have a smaller number. The help was lazy, no selection. Walked out.
Had everything we needed, rude employees.
It always has exactly what I need for home improvement
Service at this location is terrible. I bought a counter top from here. Paid in full and was told someone would contact me within 2 days. Didnt happened, I had to contact HD multiple times before I was able to speak with representative from counter tops. Today, contact store again and couldnt get anyone on phone. Counter top still not installed. Over 1 month. Lesson learned, I should of bought from local mom pop store.
Great place to shop for need home items. Staff very friendly and helpful. Just slow checking out
Helpful associates and full stock. In and out.
Most of the time they have the pex plumbing fittings that I need. When you take a part from the bin check the package to make sure its the part size you need.Merry Christmas Homers!
My experience with this place has always been great!
Fast check-out. Got exactly the part I needed for an old window latch. Thank/you and BE BIG!
Best selection of tools anywhere salespeople were very helpful
Sandy the plumber helped my husband and I today. She was nice and VERY knowledgeable. Highly recommend and thanks for helping us! :) ps I just noticed Im on my husbands account oh well
Very similar to lowes. Same goodies. It is always VERY crowded and parking is tight. It is not my favorite location.
Very friendly help at this location and lots of stock. One of my favorites!
Rented a truck. Great customer service
Ok so these guys always have what we need in stock... Being new home owners this year we have had to go 100 times and always find what we need... If we cant there is always someone kind willing to help!
Had what I needed and enough registers open to make checking out quick and painless
It’s like your other Home Depot’s. I like it that most of the stuff are in the same isle numbers like most stores. A few items are moved around but it’s not hard to navigate.I found out the hard way that this Toms River location is the only store nearby that had maple wood in their lumber department. The other nearby stores like brick town doesn’t carry maple! They do carry oak and popular lumber, but I don’t particularly like the smell of oak and popular is too lightweight for my project.Also, a cutting blade tool I needed was available here, but not available from 3 other nearby stores! Sadly, this store did not carry the larger gallon size of an item I needed, only the quart size in a spray bottle. I did pick up a few cases from another nearby Home Depot so it worked out as I was driving nearby.Interesting!
Not too bad but many people not social distancing or wearing masks properly. Staff were extremely helpful
Decent store. Employees help for the most part
Went for decking lumber and outdoor paint. The lumber that I needed was sold out. I did not get what I went there for, so 4 stars. However, the staff at this location was very friendly and helpful. Explained that due to outdoor dinning the restaurants in the area had depleted the decking, as they all needed to build outdoor setups.
Large store for all your home and garden needs! They really have everything!
Am very disgusted with this Home Depot- do not order from them EVER. I ordered a Samsung washer & dryer online with everything- installation, protection plan for both appliances, etc on November 8th. My deliver date was this Saturday December 18th. My husband, daughter and i just moved in to our own place and have not had a washer and dryer this whole time. I get called last Wednesday December 8th to be told it was a transmission error- i need to cancel my order or come pick a new one. I call home depot ask for a manager and get put through to assistant manager Glen since the manager was not in yet. I tell him that I was called and told I need to cancel my order or pick a new one out. Glen stated that they are back ordered and thats why. I explained that is not what my vm says and I am very annoyed about being called a week before the delivery date. I ask for a refund but get asked twice to give an hr to see what he can do. Has Stephanie call me back (with an attitude) tells me they have the same washer and dryer but a different color- i ask if it would be for thr same price I paid. She said she has to ask Glen and puts me on hold comes back and says yes. Then asks me if I have the money to pay for this order !!!! They will cancel the other order which would take several days to go back on my debit card. I told her no I am not paying you again 1,832??? She tells me she will call me back, will cancel the order and cash out the money to pay for this order. Calls me back tells me the dryer is out of stock now and they wont have it until January 21st. This place is a joke and playa games. Their website shows that they have the washer and dryers do not buy from them. They are horrible.
Not enough registers open. Need more floor personnel on a Sunday.
Great customer service, very helpful on finding what I needed
The toms river store is DEFINITELY not the store in the commercial, they dont even acknowledge you here, you fend for yourself, at least at lowes they help you, somewhat, but thats better than zero help at all.
Had just what I needed
We were able to get what we needed quickly. The staff was friendly and check out was quick as well.
Had most of what i needed. Was fairly busy.Helpfull staff
I love this Home Depot and its curbside pickup service.
👍
Always the best place to get your home (indoor/outdoor) needs.
HD RENTAL is supposed to Open at 6am, upon arrival at 6am, they were closed, so I went to the service desk to ask for help,, they send over at,6:15, A HIGHLY INCOMPETENT, SLOW, CONFUSED,store Employee GENE that tried to log on to his computer a few times, then got booted, he got someone, from I.T. to show him how to log on,,The Manager had to watch his every move,, he proceeded to log on VERY Slowly, Meanwhile there are 3 Paying Customers, waiting for this Incompetent Slow Poke,Gene,, It took 1 hr to rent a machine, I was the first guy there, If you asked me it Clearly Appears that GENE is only there for Social Reasons, Not There to HELP Paying Contractors get to work, GENE you get a ZERO
Staff very rarely can find things or help you at all. Very often they say that they dont have something then you find it and wonder if they even know anything at all.
Good prices, very nice and helpful sales associates.
They never have what Im looking for
Easy to find whatever you need. If not they will ship it to store or better yet home. Rental tool is by far the minamilists wet dream, no need to buy and store and maintain things like wet saw, power washer and edger.
Ridiculously crowded not enough registers open
A little crowded, but I was able to find what I needed and was out pretty quick
Employees are so helpful. Everyone practices social distancing. Clean store and easy to locate items.
They had even thing I needed
Good prices good truck variety
Great customer service. Very patient with questions and explained all the features.
Very happy all product needed found. Good price
Customer service was on target self check out was no problem, highly recommended.
Home Depot..what can be Said...Awesome place fir all your home needs
Home Depot...you hit the nail right on the head...they re fully stocked and ready to roll...the prices are a little high...but with the dollar falling fast ...nows the time to get the work done...in the next few months the prices are apt to double...thanks to the NEO.
Usually they have what you need for the home. Just dont expect to get help in a timely fashion here. Customer service is NOT their thing.
Always have to look for help. Same as every other home depot
ALWAYS has whatever tool, part or device you need, and the employees are most knowledgeable and helpful .
Didnt seem to have too much help on the floor today
I am usually a Lowes girl, mostly because of the proximity to my home. However, I went to Home Depot because Lowes didnt have what I needed in stock. What a great experience. Customer service desk was very helpful and attentive. Especially the gentleman Frank who helped me. He was kind, friendly, very helpful and looked like he was having a great time while laboring on Labor day! Very refreshing to see and I am thankful!
As always the staff is very VERY FRIENDLY AND HELP ME FIND EVERYTHING LIKE ALWAYS