One of the nicer stores Ive been to. Always are fully stocked. For the most part staff are helpful and knowledgeable about stores setup. The only issue I have about this place is whoever does the hiring. Ive applied several times and no call but new employees,like really. How does a 17 yr old get a call before a combat vet. Puzzled hmmmm.
I used to come here all the time but recently that is going to change. I currently work 2nd shift so its a struggle trying to get there before they close at 12:00 a.m. I can usually make it, sometimes with only minutes to spare but when the doors get locked at 11:45 its very frustrating. I know 15 minutes isnt a lot of time but thats plenty enough for me to get my things and get out. The last 3 times I came I was greeted to a locked door and a Tops employee looking at me straight in the face and continue to walk away. Im hoping this matter can get resolved but until then Im going to keep my distance from Tops
Like this Tops very much. Much larger more organized than the the one I normally go to. Although its a bit further than the one by my house, its well worth it. The people are wonderful, the early morning butcher shop is always so willing to answer any questions or take me to exactly what Im searching for. I use the handicapped shopping cart, this Tops is a lot easier to maneuver through. No displays everywhere blocking the shelves like on Meadow.
Nice little Tops, never real busy and the employees are friendly! 👍
Highest prices for low quality... Tops is the worst. Trader joes is 100% Better.
Great service when i ordered and when i picked up my subs. Thanks J.H.
Its tops, yo. Dont go if you dont have to. Better prices and service elsewhere but it gets things done in a pinch
Will you please get your deli worker’s slicer fixed? Pretty sad that it’s public knowledge that the slicer needs service to cut more evenly.
The store is okay, it is very crowded and they never have enough cashiers for the amount of people shopping there! They do clean and disinfect their carts, which is a good thing and promote social distancing
Love this market. Its a smaller store compared to others & very easy to shop. Im not wasting a lot of time looking for items that are shelved in odd places, floor plan makes more sense.
This... Is my Tops. Now dont get me wrong, I dont own it. Im not Mister Big-Shot Monopoly Barren Yahtzee boy. I like a good Tops. This is one of those ones. It feels like home. Like... If you dont actually live in the grocery store. But they got rules against it. 5/5 will shop here on the regular. Good job team!
Decent parking, good layout and selection. Aisles are a bit tight. Very nice checkout staff. Why are people in Buffalo so friendly?
I ordered the chicken for my grand daughters recital reception and i must say that meghan with the red hair in take out cafe was a sweetheart!!!! My order was done to perfection and she was pleasant while cashing me out. Nice job ladies. I will definitely be back to order again.
Gas station and market. I stopped here only for snacks. We bought pizza slices which were very good. There were many more offerings, and the store was kept very clean.
One of my least favorite tops locations. The store is always packed, which is great for the business obviously, but there is never enough cashiers, so the lines get pretty outrageous. Even the self checkout line gets quite long.
I bought a 4 piece fried Chicken and a roasted potatoesThe chicken which normally is crispy was like mushAll the breading was falling off and was under cookedPotatoes tasted like dirty waterI stop at the same tops after work by the T,NT line stuff has been good but I wouldnt buy chicken from there againA waste of 9 dollars is all that was
Wish I could give-5 stars. Went early Sunday for breakfast options. No fresh baked goods, girl in bakery was looking at her phone . In two aisles saw employees eith on their phone or having a wonderful visit.
No problems.... I just hate that the management is trying to cut costs and save money by having fewer people work is cashiers I just think services that could be finished in like 10- 15 minutes turns into a half an hour because theyre trying to save money by Tony havent one person at the customer service
Nice prices, good products but parking lot is very small and carts are not corraled.
Ok branch to shop at. Store and parking lot need attention with being kept clean. Often a mess. Perhaps have employees on break smoke in a designated area rather than by the front doors(I smoke. Theres a time and place to do it to be respectful of others). As in all sales and business, presentation is everything: Tops should implement a certain degree of grooming requirement for employees.
Your shop is very great, but your employee John Czora is an alcoholic and they do something like that who comes to work with a residual alcohol of almost 1.08 and does terrorize others
My visit there was fantastic because I had two gentlemen in Dairy Frozen helping me find things. The only reason you got 4 stars instead of 5 was because when I went to the self check that gentleman was miserable. He spoke aloud to another woman who work there telling her how he was so tired and he needed a nap I guess he should have slept before he came to work. I also ran into a woman in the store who is also very helpful. The only other problem I had was when I went to the meat department trying to find something that guy was nowhere to be found. So I guess the moral of the story is find a fellow shop or when youre looking for something because that woman helps me find what I was looking for in the meat department. All in all I guess my experience went fairly well. Thanks to the strange woman. And the two gentlemen and dairy Frozen. So thanks to all three of you for a experience that was pleasant.
Even for a Friday evening, to have no cashier on at all is crazy. That and high prices. At least it looked clean and not run down .You get points toward cheaper gas, so thats something. Just wish they could lower their prices. I would shop there a whole lot more. I rarely go there unless something is really on sale cheap or the places i usually go are closed.I will try to stick to the Young St. Location. They at least have a cashier on in the evenings. If i want self bagging I go to Save a Lot or Pricerite. Save money, too
Only draw back is that cranky old lady in the deli! Always rude! I love the deli products, but miss out Id I see her, I wont bother. It takes an act of God to get her to wait on customers. She throws the product at you! Never seals the bag... when I got fed up, I went to mngmnt, without me saying too much, they knew who it was. I hate to see anybody lose their job, BUT, why dont they do something? Everyone else in that store is friendly, and helpful, so unless your JUST going for deli, dont let it deter you!
Be careful buying from Tops on Niagara.Bought a small container of Chocolate Milk on monday August 19th and the date best by date on it was August 7th! 12 days past its best by date.Not the first time something has been way out of date on their shelves.Went to buy Hummus a while ago and it was out of date.Saw a review from 5 years ago of someone commenting about them needing to do something about out of date food so obviously nothing has changed.Tops charges more than other places for food and included with that higher price is the risk of food poisoning.Health Dept or whomever needs to check in on this store and their shelves as this is an ongoing issue.people too lazy or whatever to be checking the dates of their food.
Never enough tops name brand grapefruit soda. Usually always out. Other than that, awesome tops. Great customer service!!
Great place to shop nice workers good prices very clean.what we like to do is go for a walk along the niagara river witch is very close then do are shopping. It makes it more of a day out then just running to the store and running home.
Like to in & out shop! Most of the time, not a problem. Most staff are kind as well. Good job on getting carts out of parking lot as well!
Good place to shop at night. Quiet and clean.
Excellent, tops never stops saving me more and they always have what Im looking for.
Prices are good if the item is on sale. You get bonus card prices even if you dont have a bonus card- the cashier has a card for everyone to use. Produce Dept is not great, but the fresh buns in the bakery are the best around.
Love Tops and this location has plenty of parking. Its very convenient and is close to other types of stores.
Store is clean & most of the Staff is friendly & helpful. Sometimes they have really good deals.
Clean environment, polite workers who are typically very friendly, and most of the things I need in one store. The Tops Pharmacy workers at this location always go above and beyond in the customer service duties, being polite and really helpful.
Great deli and seafood selections..Tops brand is excellent quality!
Was completely blown away at the fact that Tops on Niagara no longer carries actual chicken fingers just many iterations of anything but chicken fingers....in Buffalo.....blasphemy!!!
Hard workers and a great place period. Store does a good job
Been going to this location for years. Lately everytime I go the shelves are bare. Items I buy on a regular basis are not stocked on the shelves. Doesnt matter what day of the week or time of day, its always the same thing. Some days it looks as if theyre going out of business. Its really too bad. I used to enjoy shopping there but this has been going on for months so I guess Ill have to try another store.
I shop here quite often because the store is very close to home, but i have several major complaints. The fresh produce is definitely NOT fresh. I am limited as to which things i purchase. Also, the meat slicer in the cold cuts department has not been sharpened in years so i stopped buying cheese here. Slices are a quarter of an inch thick on one side and so thin on the other that you can see through them. I find outdated items on store shelves frequently, so i check dates on all purchases.On a positive note, the staff are generally very friendly and helpful.
Really liked this supermarket. Was so much bigger than I thought. Well stocked.
Nice people working there but the prices are hight compared to Wegmans....
Always a good deal. Cashiers are always friendly.
Love my Tops always has what I want
Light years better than the one on the other end of Niagara St... which is shady af!
Service at the take out was friendly and quick
The experience is always pleasant just wish the cashier was bit more friendly but I guess
The people that work at tops on Niagara Street and Tonawanda are Pleasant and helpful and things that you cannot find theyre friendly and consider as a person
This is my go to grocery store. Tops tends to be a bit more expensive than other places, but they have everything I need. I have noticed a distinct lack of human cashiers causing in increase in people attempting to use self check out. There should be an IQ test before youre allowed to use it. Just saying.
Awesome friendly staff if your cashing checks however it might take a while because they have to update their elenctronics...
Quiet store. Hardly any customers. Thats why i go to this store, so, i can actually shop in peace.
Decent deals. Quick access
Had maybe 5 things, went to self check out, cashier there was too busy playing on her phone and didnt even notice when an alert came up on the screen, had to tell her about and she just looked up and said oh sorry and went right back to playing with her phone! Then couldnt find the info for bulk candy that was from a display not 20 ft from the checkout, asked the cashier for assistance, she asked us if we knew the SKU and cost! Obviously not if were asking for help. She played with her phone some more then entered some random number into the register instead of having an associate find out the correct info. It took over 15 minutes for us to cash out 5 things and this cashier couldnt be bothered to monitor her registers and actually do her job! Put the phone away and focus on what youre paid to do!!! One of the many reasons I shop at Wegmans instead, tops employees dont seem to care about doing their jobs and actually giving decent customer service!!!
Fair selection. Great prices.
Cashiers are all gone at 9 P.M. Self checkout shoud be a choice, not a requirement.
Great selections. Good price when on sale
IF I could give THIS tops location LESS than one STAR I WOULD No Milk poor deli help I WILL NEVER AGAIN GO TO THIS TOPS STORE. POOR ...POOR CUSTOMER SERVICE
I worked here back when it opened. Its exciting when there is a new store but the variety is now lacking. As a foodie, i typically cant find specific specialty items but to the average shopper its got everything. The meats are decent as is produce, but dont expect to find cojito cheese, pork belly, or pre bagged collard greens each week. Not bad though & better than other Tops.
Ill be so happy when I drive by and see this tops out of business. Never have what I want. Ill literally throw a party when this location is out of business.
More expensive than other choices in the area but always friendly help, and a clean and well stocked store
Produce dept., is better than 2 other locations I go to...limited choices, but good basics...
Just got a few things no problem
I love you his tops in my home town and even though we moved pretty far we still go. I hate tops but this tops,👌
One of the nice tops around, but not enough cashiers available at some times....
One of the finer plazas Ive been too.
I love tops. This tops was immaculate!
Need more customer service personal. One person and a line around the corner.
Still no management. No stock. Staff could care less🤮
The best because my brother works there...
Our cashier was friendly and very helpful. Also the weekly deals helped us save well
Very helpful staff. Does not offer a coinstar and a citizens bank branch is not located within the store. There is only a citizens bank atm.
Decent place to shop. Great prices
Never meat available at Niagara St. In Tonawanda. Bakery just as poor. Staff rude (oh wait, they are young) Explains the snowflake theory. Poor management. No wonder Losing Tops is slowly going out of business.
It is a deceptively large store. The variety of stuff inside frankly shocked me. I went there closer to midnight, and found the store to be still busy, but I couldnt see many store employees. If there are many customers there has to be a proportionate level of employees. Docked one star for that.
They had everything I wanted even fresh dough
This store is ok for staples. Got in and out thabjs to self checkout
Good place for every need and good deals.
In and out quickly, always easy to find an employee when you need help. One of my fav tops
Clean. And fresh meat. Friend ly. People
It smells VERY bad of cigarettes near the door ways, and very dirty. Cashier was very friendly & polite.
An okay grocery store if you need just a few things otherwise I would recommend taking the extra time to head to wegmans
All I can say is tops sucks big time👎👎👎
I like tops not very expensive the friendly people
Worst bakery ever. Still selling holiday cakes. Couldnt get birthday cupcakes for granddaughter. Asked bakery worker and answer was that they have to sell off the freezer ones first. Not a good answer!!
Easy to find items.
Adequate grocery store. I frequently visit multiple locations.
Hate tops. Overpriced. Buy 2(at 3x the price) get 5 free is so annoying. 10 for 10 also annoying when you dont have to buy all 10. Their just $1 each. Lame marketing practices. Ill stick with Wegmans.
Love it has everything I need
Clean and organized store. Great sales.
Nice chain store .good produce, nice deli efficient cashiers
Extremely over priced chain and usually under manned location. When they do have enough personel on site its usually because they are training new cashiers or have added people to stock shelves.Many times I have walked out leaving a full cart when an assistant manager would attempt to direct me to self checkout ... I dont spend that type of money to then be forced to do their job, especially when all he was doing was reading a book and picking his nose at the register near self checkout and all other registers were closed??I have seen meats displayed at this location that was worse than I had ever seen except once when my freezer broke down and all the meat started to rot ... this store loves to sell damaged fruits and vegetables repackaging it to hide mold and breaks in skin ...I have since moved and will never again shop at Tops ... there are too many other stores who wish to keep their customers happy ... even Sav-a-lot on a bad day is better than Tops ... I wish there were more Budwey and Wegmans around ... they would crush Tops.
They treat me and my scooter well here
Grocery store good place to shop
Excellent buffet for the price!
One of my favorite Tops friendly markets to shop at
The customer service staff is nice except for Brianna she is tude and should be fired
Very efficient, staff very helpful
Needs more open lines, no express lane
Rotisserie chicken was really good