Helped by a very patient man (not sure of name) as I bought a Yamaha keyboard today. I was in the market for one; he helped me find one that sounded great and when I was slightly short on cash, allowed me to change my order to buy a different power adapter and put a product aside, so that my cash would suffice. He probably had a ton of other things going on at work, so I truly appreciate his stellar customer service and product knowledge.
No problem with equipment and people but with the AUTO PAY from your account. There is NO good reason for them to set up and take money from ANY of your accounts without notifying you, NONE.To get your money back is not an easy task, the manager had a hard time even finding my name let alone any other information on me. I paid for 3 and get one free promotion. Now I have to deal with the AUTOMATIC WITHDRAWAL of my money for wanted and unasked for services.Wonder how many people haven’t notice this?
A gem. Were so lucky to still have these physical locations to try out gear.
A great place to shop for someone who loves instruments. There is something here for every musician who comes.
Nice selection of instruments. Employees I dealt with didnt have much knowledge of what I was looking for, or seemed to care. Seems like a good store if you know what you want, but not if you need advice or help.
Been thinking about a new guitar for a little while. I stopped in after work and had a very friendly greeting from an employee, they gave me no stress or haggling as I went about looking for my next potential instrument. I came across a few guitars I was interested in and Chris had stopped to ask me if I was interested in anyone of the guitars I looked at. He gave me as much info on them as he knew and helped me pick out my brand new beautiful Schecter Diamond Series C-1 Platinum. Thankyou for everything. I will be in again sometime soon for more gear.
I specifically recommend the repair shop here. He does a great job at setting up my guitars and does it quickly.Guitar center gets you what you need. Doesnt have the greatest of anything and its a chain. For a local option I would go to Jackson Music on Grand Island
Apparently an amp set to 1 watt for less than a minute is too loud for the staff at this store to converse with each other.This is a guitar store, not a library. Or rather it should be, the service at this location has always been awful. If Im not being solicited and pestered by salesmen, one of them is coming to cry about their fragile little ears getting damaged.Funny thing is, I was considering buying an amplifier; awfully hard to buy something without trying it out. Ill take my business elsewhere, hopefully to a store that hasnt already gone through bankruptcy.Adding a star for the amp inventory, would be higher if I was able to actually play through half of them, considering a sizable portion of them werent even plugged in. Ill be back for the closing sale.
Ive been going to this Guitar Center for many years and Ive always been very happy with the staffs high level of customer service. I recently had an issue regarding an online purchase and Steve the manager went out of his way to get the problem resolved. Very friendly and accommodating staff! I wouldnt hesitate to recommend this store to anyone interested in purchasing music gear.
Terrible customer service experience. Called ahead to confirm they had the cables i needed in stock. They said they had 6 in stock. Drove 35 minutes to buy 3 adapter cables and when I got there they only had one. Laying in the back, out of the box. Wont be shopping here in the future.
I love this place and I love buying guitars there that’s the only place I’ll by my guitar Very nice people that work there.
I only went once but there are all kinds of musical instruments and accessories for beginners and experts. Its clean, comfortable, and professional.
The Staff is very friendly and helpful. There is always a nice greeting at the door.
Better off shopping local, always feel like Im getting ripped off at Guitar Center. Its corporate policy though for sure, the staff has always been great at this location.
Lots of options for every one. Helpful, knowledgeable staff.
Very helpful, clean and people who are practicing music are provided with privacy to enjoy their individual experience.
Helpful and friendly staff. Knowledgeable. No hard sell.
Staff exceptionally helpful. My grandson always get assistance to help with his purchases.
They were very helpful with my million questions. Very knowledgeable and were able to help me aquire a nice new guitar for my boyfriends birthday.
Great place with a nice clean atmosphere. Witha very nice outdoor patio as well.
Nice place, friendly helpful staff. I bought a guitar and my sales person helped me with the accessories.
This store is trash. The people that work there are condescending and you can almost hear the “eye roll” in their voice as you can tell they don’t want to help you. Go to the Cheektowaga location instead they’ll just tell you to go there anyway
Got two cymbals out from layaway.Avedis Zildjian new splash and used crash.Thanks guys.
Staffs are friendly, but the stock that they have is always on the expensive side. So, if you are on low budget, have less amount of money to spend on your favourite gadgets this is not the right place to look for.However, if your budget is on the medium or higher side, you wont get a better place than this store to check out options.Altogether a good place to look out for large range of expensive products.
Great workers there helps with all your kids need and your rock and roll and rapp dreams.
Used to have knowledgeable staff, used to carry high quality pro-level gear and used to offer fair and honest used gear buying and selling. I have watched a kid who was their repair person adjust a bridge on an expensive guitar 100% wrong yet insist it was correct. They now carry mostly beginner gear, the staff is all kids that act like theyre rock stars but apparently know very little and if you try to sell any gear they will lie about the resale value and low-ball you beyond belief. I think honestly this location is underperforming and on the verge of closing judging by how badly every facet of a once great store has deteriorated in every possible way. Sad, because when G.C. came here they wiped out all our great local music shops so now theres nowhere left to go and personally Im forced to buy internet gear sight unseen and trust shipping companies to not damage or lose it.
The staff was friendly, knowledgeable and went the extra mile to make sure I was satisfied with my purchase.
They were very helpful. They communicate between stores to help you not have to wait for items if at all possible. They went above and beyond for us. We actually had to go to 2 stores. Brandon at the Walden store was exceptional! Thank you for all your help to both stores!
I bought an electric cello it had to be ordered because they dont carry Orchestral instruments in store, the staff were very helpful and friendly.
Love this shop. My son has just syarted to play guitar, the team here were helpful. And there was a great range of guitars and a repair center.
Got my first guitar (Taylor 12e). Staff was friendly and helpful.
Service could have been better.
Knowledge was great and was able to help me select the right guitar for me. Great staff and I do recommend!
Fantastic store. Very helpful employees. Care about their customers, not trying to sell you anything. Just help with what youre looking for.
Amazing staff helped me with everything I needed to get back into a hobby I dropped 6 years ago!
Good friendly they help you out till you find exactly what you need
Great staff, know their stuff and always friedly
Guitar Center used to be the greatest place to buy musical equipment, but now is its the Walmart of buying gear. If youre going to buy strings and stuff like that fine, but anything else is the biggest hassle that Ive ever gone through. any time Ive ever purchased anything. For example they have TC pedals on sale but when you go there they have none in stock. Its bait and switch but their salesmen arent even smart enough to do even do that. I purchased An Origin Marshall 50 watt head, when it got to my house almost 6 weeks later it showed up used and 2 years old. Their customer service is a joke. They told me that itll be in in 2 weeks. After 6 weeks of listening to that I just called Sweetwater and they sent me my origin 50 watt head in three days. So what Guitar Center cant do in 3 months Sweetwater did in 3 days. Theyre going out of business. They already filed chapter 11
Chilli was awsome
Nice and knowledgeable staff. Decent prices.
Love it rock on
Always great stock. Always great service and always great prices. The 1 time we had an issue it was taken care of immediately and honestly. They could have just replaced the item but they let us know it was a product issue.
Gera6up for show!
Great knowledge and service but very small selection.
Great place to learn how to play an instrument
Greatest place in Buffalo for audio gear (non auto)
Great place and great selection, but it’s a chain and I felt they were more focused on selling me things than helping me
Love it, its surprising how much that cater to bass players its actually amazing! I even got bass picks, do you know how hard they are to find? The answer is very hard, and guess what with Guitar Center its actually not all that hard to find. Check them out its pretty great, and the people there are very nice, you can even jam without buying anything (although its probably not recommended)
Bought music lessons for my nephew for Christmas. I got a great deal and the sales associate was wonderful. I wish I remembered his name, he stopped what he was doing and explained things very well. Thanks for making my nephews Christmas!
The customer service may as well have been non existent. I was asked a couple questions about what I needed, I described my situation because I wasnt sure what I needed exactly. He mumbled some stuff to himself, talked to another staff member and said he had to see if there were more in the back. After feeling the need to solo a bit on a guitar he had tuned for some kid, he came back to tell me they didnt have whatever he was looking for, still not explaining to me what that was. I asked if something I had found would do the trick, he said it wasnt for the type of guitar I have and turned away and walked off. Certainly will not be returning.
Great selection of instruments and musical equipment all at reasonable prices. The staff are super helpful and instantly asked me if they could help me with anything. Awesome experience I will be back.
Always have what Im looking for at great prices
Awesome place!
Excellent service. Staff is very knowledgeable and friendly. The problem is, the store inventory has been scaled back dramatically. DJ and keyboard rooms look pretty bare. Some popular guitars not in stock...etc.
Very friendly and knowledgeable staff! I love that theyre are so many musical displays that you can try before you buy. I have been looking to upgrade my keyboard and because I was able to try out several different models, I will be back this week to make my purchase!
Friendly help and had what we wanted
Due to things going on in the world right now, it was pretty slim picking inside the store. However the associates were very helpful in finding what I needed.
Great customer service
Great people and great musical selection. 100% recommend
Disappointed! I love Guitar Center in Rochester, NY, but had to travel an hour and a half to the Tonawanda location on Niagara Falls Blvd. to pick up a specific guitar I was searching for that they had in stock. After talking with a rep (Chris) from the store in Tonawanda who confirmed they had one in a box, I had him put it on hold for me. He said that he would check it over for me, which I fully expect a music store that sells instruments to do... its a fundementnal function in my eyes. Upon arrival another rep grabbed the guitar for me because Chris was taking care of another customer at that time. He asked if I would like to check it out before I took it. I said that I didnt feel the need since I just purchased one a month ago and knew how well the instrument played and that Chris said he would check it out for me; again, something that I feel is a fundementnal function of a music store selling instruments. The rep assisting me at that time had slightly opened the box and said he wasnt certain if it had been gone over by Chris, however am older guy there said it had been as he saw Chris going over it and tuned it up for me. However, when I got home and opened the box the guitar was still wrapped in a foam sleeve that was taped shut. Not only did the tape look like it had never been disturbed, I quickly realized once I removed the guitar from the sleeve that the strings were completely wrapped in paper and taped, which also did not appear to be disturbed. Needless to say that I wasnt the least bit surprised that it was totally out of tune. As a customer that has purchased multiple guitars (including a Les Paul and Stratocaster), multiple amps, a synthesizer, numerous affects pedals and a ton of associated gear I am extremely upset and question the quality of service that Guitar Center provides its customers. I have spent thousands of dollars at Guitar Center. I wont spend another penny there anymore after this revelation/experience. If I wanted to but a guitar fresh out of the box without a professional checking it out first I could have bought it online and had it shipped to my house for free instead of driving an hour and a half to pick one up, which is what Ill do in the future. Or, spend my money at the other music stores in my area. Very disappointed! Goodbye Guitar Center. You should be ashamed! I know I am for being so gullible thinking that you offered the minimum level of attention that I expect. I suspect most other customers expect the same. Thankfully the manufacturer takes pride in their work and the guitar plays beautifully!
Have mixed customer service. Prices okay. Have not had much luck there in terms of finding what I need as a professional musician. Might be more because of customer service issues than not carrying item. Might need to diversify their staff in terms of instrument expertise and gender. Repair service was very good.
Great visit today
Nice place, clean and organized
Just the best got a new guitar
Ok
Noah is a great at customer service. Hes friendly curtious and efficient.
Never had an issue in the 10 yrs of shopping but they dont enforce the mask policy..pathetic...people just doubt care...gotta make the customer happy..smh
Well informed associates to help with your needs and planning. They had my guitar strings and future insight on wireless devices.
Some of the employees know their stuff, but others clearly just work there and dont have a background in music. Its not a huge issue if you know what you want and what you like, but getting an opinion from an informed individual might mean asking a few different people. Overall, its one of the few remaining brick and mortar music stores and as such it serves its purpose.
The store was organized, I was looking to get help to adding into my drumkit and the associate there was more than helpful. He gave me a bit of tips and advise, got to test out some of the snare and cymbals - overall happy customer.
The employees here are such goofballs. Such a fun atmosphere. And theyre helpful too!
The service was great! We got exactly the equipment we needed for a great price. Even though they were closing they didnt rush us, they helped us with everything we needed first.
This place is awesome! Many options for different musical instruments.. the guys there are very helpful and friendly!
I went to get a plug for my piano. I waited for 5 minutes for someone to notice I was at the desk. But I cant blame the whole place for one persons mistake. Well mannered staff and high variety of things to look at/ buy.
I purchased my martin acoustic today. Overall great experience. When I walked in, I didnt look like a buyer, but was still treated nicely and attentively.
Staff was helpful
Charles my music teacher for Guitar and sorry that I only saw you once because my autism and bad meltdown that got me arrested and hurt head to. I so love that you help me from nonverbal meltdown because of my parents abuse to me. I am in hospital waiting for group home then plan on calling for more. I understand if opwdd Eligible I can get music therapist who can teach me this but too much change and I enjoy Charles.
Nice store layout and good selection. They had some intriguing used deals as well. I almost always see some tempting items and/or useful accessories.
Employees were helpful and not overbearing. We really appreciated their time and attentiveness.
While I do value Product knowledge and information from a Sales Representative above everything, being listened to, and treated with respect is certainly a close second. In My experience, the Sales Reps who exemplify both the former, and the latter are Steve Terranova in Guitars, and certainly Andrew Young, who is an outstanding Guitar Tech. Steve has given Me excellent recommendations, and Andrew has done some very nice Modifications to My Guitar more than once, and definitely knows what he is talking about. Just as importantly, both are very down to earth and Chill Dudes, which is all you can ask for.
If youre looking to start playing and instrument, learning how to play one, or trying to get new equipment, Guitar center would be my go to place for that. Im talking piano classes and Id say Im progressing at a fair pace.
Im from m Canada, they have the best customer service ever .... My brother and I luv passing thru here just to look around, sometimes good deals ....
My kid cant keep away, 4 bass, 1 guitar, amps etc.. So yes they are highly recommended
Good staff. Theyll mostly leave you alone to explore peacefully and will help if needed. The guitar room is properly humidified and has good acoustics to test guitar and amps. Wide variety of instruments and accessories too.
Clean and friendly environment. Staff is pretty knowledgeable about their stock, and very helpful when it comes to questions . However their prices are a bit high. I guess you pay for the experience of getting out of your house instead of buying online
The place is completely empty if you play keyboards, it truly is the guitar center. And remember if you’re going to bring equipment in there to sell to them even if it’s a brand new piece of gear, like a keyboard that you paid $1300 for eight months prior you only gonna get 600 bucks they are going to burn you to the ground with that price so before you bring your gear in there you’re better off trying to sell it somewhere else because they will hammer you. The prices are absolutely outrageous they’ve Got little to no used gear
Everyone was nice polite and was able to give good deals
My father wanted to learn guitar, and the staff was great with a noobie, not pushing over priced gear and genuinely helpful.
Best place in WNY for guitar gear!
People are nice they let you play the stuff and atmosphere in shop is awesome. I made bunch of queries regarding a keyboard and they assisted me nicely. Recommended if you want to purchase after trying.
Dave IS THERE, man. And hes cool.
Amazing store. My teenager plays guitar and the pricing is reasonable. Steve T (sales associate) is great. We look forward to shopping there but extra happy when we see Steve behind the counter!!!!
I went there for the first time ever today wanting to buy a starter setup for electric guitar. The associates were pretty friendly and not overly pushy with sales or anything. I seen a few used guitars I was interested in but not knowing much about guitars I wanted to at least look up some reviews online before I commit to one in particular. I had my 2yr old with me and he was overdue for lunch and a nap so I had to leave before making a decision. While my kid was napping I researched the few guitars I had seen there and amps. I figured out which ones I wanted and called the store to ask if they still had them (they said yes to both items) and if they could hold the guitar and amp just for 2hrs max till my kid woke up and I could get back in. The guy said sure no problem. I got there about 1.5hrs after the guy said no problem to holding it for 2hrs. The amp was gone and the guitar still on the rack. When they got the guy I talk to on the phone he was like oh well I guess it’s gone, why don’t you just buy a new one instead since they didn’t have any other comparable used amps. I said I needed to stick to a certain budget so a new one wouldn’t work. The guy said ok let me know if u need anything else. He was not friendly or helpful like the the other guys on my earlier visit. I planned to buy other accessories like strap, cord, picks, and whatever they recommended as necessary but instead I walked out empty handed and upset. I wanted to learn guitar and teach my son when he gets a little older, I’m sure I will probably spend a boat load on guitars and accessories over the next however many years because that’s how I am with my hobbies but I doubt I will be spending any money at this store.
If you need anything musically cuz this is the place to go. Great service. Great selection.
Purchased few instruments from here for my kids always helpful staff & quality products
Slow service and distracted clerks.Repeatedly asked same questions after return issue was fully and expertly described to them.Pretty much the only game in town though so...
- Address:Tonawanda, NY 14150, United States
- Home goods store
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