We do love Robbins Brothers, but I wouldnt feel comfortable taking pictures, they might think I am casing the place. We upgraded the Mrs Diamond and this was a ring cleaning and inspection. But I had to use the restroom. And this was on the back of the door, read it, too funny. Great place definitely amazing customer service, far above.

Joselyn helped me and my wife out, very knowledgeable friendly helped us upgrade with our old rings 💍 and to get New ones!

My boyfriend Alex and I came here two weeks ago to look for engagement rings. We had an appointment with Johanna, she was very patient with me as I tried on about 20 different rings. I had emailed her my wishlist and she had all the rings in store ready for me to look at. It felt like we were talking with a friend rather than a sales person and it took the pressure off of us and made us feel comfortable. I ended up finding a ring I fell in love with, and Johanna was able to find us a beautiful diamond within our price range. It took around 3.5 hours total and it was a great afternoon spent with my future husband. Thank you to Johanna for helping us!

Greeting and service is amazing! They get you started right away with a personal jeweler to custom fit your perfect ring. Very knowledgeable, super friendly, an hour flew by here and we didnt even notice!

I so Love that store! Elizabeth was very helpful, nice and just Amazing!

I can’t tell you much about buying from here since I wasn’t involved in that part, but post-purchase, this store has been great. I come here regularly (maybe 2x/year) to clean/service my ring. All employees I’ve encountered are super friendly and helpful. Pre-COVID, there was a coffee machine in the waiting area.

Amazing help from the staff from start to finish.

Its a Robbins Bros, but the stuff were SUPER helpful & friendly! My friends wife LOVED her pendant, too.

Very knowledgeable, very professional and great customer service !

Great place to find what youre looking for. Prices and customer service is exceptional. Liz is favorite salesperson.

I am updating my review because the sales representative called me personally and apologized. The person was not having a great day. Not many people apologize for their wrong doings and I truly appreciate the persons extra mile. I have erased the persons name out of courtesy. I will still be keeping the original story up but changing my stars.I’ve been a customer for 7 years and they have lost me as a customer!! I’m literally in the parking lot waiting for my items. I’m too upset to leave until I get my items back. It’s Father’s Day and the rep is terrible at customer service talked down to me. Telling me that my peace of mind was entered incorrectly and will fix it this time. I’m appalled at the customer service how is it my problem that their associates entered my information wrong ?! I paid for everything. person was annoyed I didn’t have my pamphlet I called in advanced to make that was ok, person said it was ok they can look me up. Now the person told me if they are any diamonds missing from my wife’s ring that I will have to pay out of pocket because I waited too long to come down for a cleaning. It was covid for an entire year ++ then person said they were open. Sorry person I have a newborn I wasn’t going to risk going to stores when I have a young baby at home it wasn’t essential to come get a cleaning. Then person said I could have mailed it. Mailed expensive diamonds in the mail?!?! Have they lost their mind?! While I remember when I was going to the store everyone was so friendly and even a lady came by that hasn’t been at the store for 10 years and they accommodated her and didn’t give her any problems no restrictions. I can’t believe this person. needs to be replaced. Or re-trained because of I will this person l no longer be shopping here. I will also be telling my friends and family to avoid this company..and I will also be reposting this review to any outlet that lets me post this. People need to know how horrible customer service is treating their customers after such an awful year with covid.

My fiance and I had a wonderful experience finding my engagement ring at Robbins Brothers in January 2020. We will treasure those memories forever and we can really attribute that to Matthew who looked after us. He made it such a special experience for us. There was no pressure, he was super helpful, knowledgeable, fun and supportive. I love my ring. Thank you Matthew!

Expensive but worth it. We can see rings in person and the staff taught us a lot about rings, gems etc. The process was really smooth, they walk you through all the steps easily and tell you everything you need to know.

Diamonds r beautiful & the box but when you get sales people nit listening or making you feel their better then yrself, its not the ace I like to or go, I love my ring because its given n♥love by my husband. Other then that I stay with Zales👰

Such wonderful customer service. Saleperson Matthew was simply superb. Thank you for helping myself and my husband reinvent my wedding ring to celebrate our 10 year wedding anniversary

Working with Jocelyn to upgrade my wife’s engagement ring for our 5 year anniversary, was a great experience!She was incredibly helpful, and thoughtful; she listened to my wife’s wants (and my budget), and made perfect recommendations without being pushy or salesy. It really was the perfect experience; especially having just been to a jewelry store in Hermosa earlier yesterday and have the opposite of a good experience.So if you need to get that diamond, I highlyrecommend going to see Jocelyn at Robbins Brothers in Torrance, she will take great care of you.

Initially a 5 star as they were very helpful but watch out for the sales tactics. I gave them my budget and they were constantly pushing me towards a higher price point. Ended up spending a lot more than I wanted to.When I went back to pick up the ring they couldnt find the wedding band. I waited 20 minutes and then when they did find it they hadnt even sized it! now I have to wait a few more days. Very disappointing service from a company that I thought was better than this!

Very pushy sales lady. Can’t emphasize how pushy she was… to the point that she was being rude.

Very professional polite and friendly.... My wife loves her diamond ring!

I initially went around October since they had an event with Verragio. My fiancée made the appointment to go to the event weeks ahead with Brandon. We arrived and everything worked out perfectly. Brandon related to us as a couple because I wanted my fiancée to have her ring to her liking. When my ring arrived I returned and I wasnt able to work with Brandon because he was moved to another store. At that point we started to deal with Valerie. She didnt know what we had discussed with Brandon and my fiancée had to start order all over because Valerie didnt understand what was discussed with Brandon. I had a terrible experience with Valerie Spencer and Matthew Brown. I wanted for my fiancées bands to be perfect but I had to settle since they came late and Valerie took FOREVER to get a picture of the cad we wanted. Not only that, she charged us $300 more for the picture to see how the ring was going to look like. Then when she finally sent the picture it was not visible and when I asked for her to send me another picture she ignored me and did not respond to my email. Thats when I meet Matthew Brown since Valerie couldnt help us Matthew took over the most important day came when I had to go pick up the bands. They were not to my liking with a face of dissatisfaction and disappointment. Matthew instead of helping me, he just rushed me to take the bands and said he would call me or text me if they didnt work out with my fiancée. The next day and never called me back or texted me. I spent 13k for these rings and I got the worst experience when it was supposed to be a great experience since Im getting married. Thank you for ruining something memorable. I DO NOT recommend this store to purchase an engagement ring for the special day. Go somewhere else.

Matthew was fantastic! He made selecting the right ring simple, helping us with finding the right style, price, and financing. We were helped quickly and with zero pressure! I cannot recommend him and this location more!!

Very thorough, knowledgeable staff and helpful in educating you if you dont know exactly what youre looking for

GREAT CUSTOMER SERVICE! I will be back again.

Amazing service, prices, quality and choices

Matthew Brown. We had the pleasure of meeting Matthew. He gave us quality service in choosing my wedding bands. He help us choose rings that we loved and would cherish for the rest of our lives. Guided us and did not pressure us into something we did not want. We cannot wait to work with him on future purchases.

Great place to get your rings, fix, cleaned, or resized. They did a fantastic job restoring and resizing a vintage ring that was passed down from my mom. Would definitely recommend their services compared to Morgan jewelers. I paid $130 to get a small ring sized up from 4 1/2 to 5 7/8. Morgan Jewelers in Rancho Palos verdes peninsula center quoted me $350 for the same service. Robbins bros way better over all!

I was engaged on 2/8/20 and my fiancée let me pick my own ring from Robbins Brothers. We went in and we were helped by Matt he was absolutely amazing to work with and would only want to work with him in the future, he was so kind and compassionate and we were blessed to have been referred to him. He truly cared about us as a couple and not making a sale, but genuinely treated us like we were his family and helped find me the most perfect, beautiful ring. I love the ambiance of the Robbins Brothers Torrance store all staff were smiling and friendly and made us feel comfortable.. We had so many options and choices of their top quality settings and stones, but shout out to Matt because he made our special moment happen, and would recommend anyone going in to look for great service and someone that honestly cares and gets to know you to ask for Matt! I just wish I could add a picture to this review.

Waited for over an hour before finally just walking out. Was only there for the ring to be cleaned. Horrible service

I first met Robbins Brothers at the Hunters Point Open Studios. Her work is incredible. Her jewelry is inspired by nature (sprout, pod, leaf, eucalyptus...) without being crafty and has an organic quality that really appeals to me.Shes also a super nice person.

Better service than I thought. Would return

Eric, the general manager, is fantastic! He is so full of knowledge and is passionate about what he does. Eric actually helped me find my engagement ring after 6+ months of looking! Jasmine and Brandon are amazing too, both very friendly and knowledgeable.

I was looking for my anniversary ring, but they didnt have them on their website.

Brandon Clarke was extremely helpful. From the moment we walked in until we left we were made a priority thanks to Brandon. He did an excellent job in getting to know us and was able to present diamonds and bands that would work for us. Also taking the time to compare examples educating us on the diamonds and the bands making us feel more comfortable making a decision. Brandon made it an experience that we won’t forget. Thanks to Brandon AND the Robbins Brothers Team, located in Torrance, we walked away with an Engagement Ring that day! 👍🏻👍🏻👍🏻👍🏻👍🏻 This was the cherry on top of our Amazing Trip at Family Life: Weekend to Remember!

My fiance purchased my engagement ring from Robbins Brothers, and I am writing this review on both of our behalves. He chose Robbins Brothers because the salespeople were friendly and helpful, specialized in antique jewelry, and did not put pressure on him at all to buy any specific ring. My ring is beautiful and unique - and the store was able to have it re-sized for me in a very reasonable amount of time. I highly recommend Robbins Brothers.

Excelente service and very helpful. What really made it easy to shop was their small some what kids room. I went in looking for a birthday present, and I was helped the entire time and with all the questions I had. Hope to visit them again

Simply the best and most diverse of any jewelry store - never with any pressure to purchase. Awesome staff and the best customer service you will ever experience. Special thanks to Elizabeth who really went above and beyond to help us out! 💎😍

Matthew and Jocelyn were the two people who assisted us and theyre friendly, courteous, made us comfortable, thank you Robbins & Brothers for my stunning set for 50th anniversary & Birthday chain .

Always a great experience. The sales people are friendly and take care of you quickky.

Extremely pleased with Robbins Brothers commitment to customer satisfaction. I purchased a wedding band from Robbins Brothers in 2010 and have been pleased with the purchase to date. Recently I had a warranty issue arise with the ring (due to a lost diamond). Both Adam, at the Torrance location, and Matt, at Corporate, were very pleasant to work with and helped me to get the issue resolved quickly and fairly. In this particular case they exceeded their obligations to insure that my wife and I were pleased with our ring repair and that we received the ring back quickly. I would repeat business with both Robbins Brothers and the Torrance location.

We went in for a routine ring cleaning, our first at this location and by chance we got paired with Socorro. By the end of the night, I was getting a wedding band and we planned some upgrades to my ring. And Socorro was a complete master when it came to answering our questions, showing us options and overall making what might be a crazy visit to a ring store, a dream experience.Socorro knew exactly what we were envisioning and while it was a week without my ring, it was well-worth it--my ring feels like the ring I was supposed to be wearing all along (we had a budget wedding, and at the last minute picked up a ring for the service, protected by the peace of mind guarantee). I cannot thank her enough for her professionalism, her candor and her awesomeness!Thank you to Robbins Brothers in Torrance for noticing this rising star, and allowing her shine to help us!

We bought our wedding rings here 17 years ago. Was happy with our purchase then and still happy now. Quality diamonds! The fire continues to dance within...I go there for regular cleanings.

I go in often to get my wedding ring checked and cleaned. They are always friendly and offering something to drink. :)

My husband and I came in and were greeted warmly. All our questions were answered and we cannot be more happy. Friendly staff and excellent customer service. My husband and I are truly happy with our wedding bands from there. Thank you so much Robbins Brothers, from the Castillos!

Robbins BrothersThank you for the excellent costumer you provided me and my wife but I want to specially thank Socorro for her stunning costumer service.We have been dealing with her for at least 3 years and every single time we go to her, she is a great help.Guys, if you want an honest opinion, ask for Socorro!!

Wow! This Robbins brothers is amazing. Today is my 11 year wedding anniversary and with all the craziness of the day I forgot to get my rings cleaned. On our way to dinner I called to find out what time they closed and it was 7, I was calling at 6:35 explaining to a nice gentleman named Brandon that I had to get my ring cleaned before our celebration he said not to worry hed speak to his manager and let them know I was coming in and they would help me when I got there. Im so happy. Thank you Robbins brothers in Torrance.

My fiance and I purchased our wedding bands from here. We were both content with customer service they provided us. They were friendly, caring and honest.

They make you feel very comfortable. They make sure you get exactly what you want ! I love this place .

Has been my go to place for 2 marriages. Never disappoints.

Long overdue for my review. But I remembered so well like it was just yesterday. I was here with my husband before we got married to purchase our wedding bands. The sales associate who helped us, barely recognized my presence. Two female caucasian associates are completely flirting with my husband. They talk to my husband more, instead of acknowledging that I am the bride to be. They hardly look at me, they are so busy flirting and taking to my husband, they even told him they are hiring they want him to be a part of their team.Geez....they have the nerve to do it right in front of me. How rude!I felt left out and ignored. Didnt expected that type of behavior and poor treatment as a customer. I expected them to be more focus on the bride instead of the groom. Specially a girl to girl talk even they have to pretend for a little while.Not so happy with my entire experienced here.

Ill keep this succinct.top notch customer service. no pressure sales. quality merchandise. fair prices.I recommend Shannon, youll be in good hands.

Great staff

My husband & I went into the Torrance location. Started off with Matt. Then we got passed over to Lumi to help us further our search. This was a special wedding ring as we’ve been married 12 years & it was time for an upgrade. I am very picky & indecisive, so Lumi’s patience & knowledge was so helpful. She explained things we’ve never heard before about diamonds in particular. She was very very knowledgeable. She stayed with us past closing, until I finally found “the one”. We picked my actual diamond to go into the setting. And had to leave it there overnight & picked up the next day. It is absolutely gorgeous! It made me teary eyed as it was much better than expected! Thank you RB’s & thank you Lumi.

Socorro, our sales lady, was patient and very helpful in our ring selection, providing me several styles to try on, and really got to know my taste and style. They have a waiting area for the little ones with toys and a TV, and refreshments. The sales process was quick and everyone was very friendly. I would definitely return.

Got my wedding band and engagement ring here. Great quality. They also have a great program you can pay a one time fee of lifetime cleanings! So worth it

I went to Robbins Brothers to get a ring set and it was the best experience EVER! The people and the atmosphere where amazing. The quality of jewelry and the whole customer service experience is unparalleled. Great job. Keep up the good work.

Great experience.

Amazing! huge selection, friendly and patient staff, Matthew Brown was the person who helped me and my new fiance we spent over 5 hours there and he had all the time in the world for us, no pressure and no rush, honest and very knowledgeable about every product highly recommended me and my fiance are truly happy thanks Robbins Bros.!

Such friendly staff. They make me you feel like family. Makes me want to buy all my jewelry from them.

Great customer service everyone is very friendly helpful

Great selections. Knowledgeable employees.

I recently purchased an engagement ring through this location and from my first visit to my last I was treated with honesty, respect, care and understanding and they helped me to create an absolutely beautiful engagement ring. Barbara, Brandon and Alex all had to deal with my very specific and unwavering requirements and took every challenge in stride, doing whatever they could to help. Being a bit of a perfectionist and wanting to give my future life partner nothing short of the very best, it was for me, extremely stressful. I did weeks of research visited several different Jewelry stores and bought different diamonds in order to compare them side by side. When I picked up the ring for the first time, I examined it in the daylight next to the other diamond I was about to return. I was almost sick to my stomach. It was painfully clear to me that the other diamond was far superior and it wouldve haunted me for the rest of my life everytime I saw it on her hand. I could not give it to her knowing I had compromised in any way. So, 3 hours after I picked up my ring, I got in my car and drove about 50 miles in 30 minutes back to Robbins Brothers. I walked up to the manager Barbara and asked her to switch out the diamonds, expecting to pay some hefty fees. Instead, she got me a drink and said lets see if we can switch it out right now. I was able to watch as they switched out the diamonds and she accepted the return with no additional fees. I walked out an hour later with the perfect ring. All in all Robbins Brothers of Torrance took what was for me, an incredibly stressful experience and made it as painless as it could possibly be. Bravo.

Out standing. Love the place.

We went to Robbins Brothers over a year ago because my wife, girlfriend at the time, and I have been talking getting married. We met with Lumi and she was great. She helped us find a nice engagement ring for my wife that she absolutely loved. Lumi was so great that we ended up becoming friends and continue to go to her whenever we need anything.

Got a great deal on some diamond earrings

Steven was very helpful and I got a good deal.

Very poor customer service. They had 2 months to prepare my wifes wedding ring for our wedding in May.... now saying it wont be ready until July. No compensation offered and the excuses keep coming... dont go here if you want a ring on time.

They always fix and clean my rings with no problem.. love them!

Very friendly patient ppl. Love looking at all the jewelry. My ring dazzles every time I get it cleaned.

Great experience. they will negotiate with you even though at first they act like they wont. dont take their first price

They have amazing selections & their designs are very unique & beautiful. I go to them for all of my jewelry needs & have referred several of my friends to them as well. In fact, 2 of my friends bought engagement rings from them in the last couple of months alone. I will continue to use Jeweler as my go-to jewelry place.

These people have been nothing but a pleasure to work with. My wife and i went through a long process of trying to find us the perfect rings for eachother for the forever promise!!! Brandon did an amazing job and developed a great relationship with us. Here we are a year later getting the rings cleaned and were able to pick up where we left off as if time and distance hasnt changed a thing. Go here!!! Such an amazing experience and group of people.

So nice not pushy at all, they make you feel comfortable!

Anything I buy here is always a hit! I love the natural styling of Robbins Brothers, the materials she uses and the fact that shes accessible to her customers.

Treated with respect and provided excellent service. I would recommend this location to my friends and family

Love this place. Great customer serviceI bought my wifes replacement rings from this store and I have been a customer ever since.

Amazing customer service

I have to speak up for those couples that think they are getting a good deal. Elizabeth Tapia was our representative she calls herself Liz PLEASE whatever you do DO NOT go to her. Elizabeth is manipulative and deceitful!!!! I picked out two different engagement rings that were designed very similar. Liz quoted me 2500 for one and 1300 for the other not including my wedding band which was 1350. When it came time to look at the diamonds and close the deal she switched rings thinking I wouldnt catch the switch. I had to tell her NO i picked the other ring. I originally told her I had a budget of 4-5K so she thought she could switch rings and keep me at the higher budget rather than be honest. Oh thats not it!!! I should of walked out then but I gave her a second chance once she said Oh, oh Im sorry I wasnt paying attention. Our bill came to 2800 and so I asked for a 2400 cash payout she agreed. What she DID NOT tell us was that the diamonds were like monzonite diamonds NO WAY worth 2500 but thats not the worst she printed our receipt NO RETURN/NO WARRANTY and then babbled her way through the rest of our visit so we would not understand or catch what she was doing. SHE NEVER TOLD US THE POLICY that we could not return or exchange she NEVER once said this is a final sale or anything of that nature. Who makes a 2,400.00 cash purchase with NO warranty NOT ME, but Im now stuck with this ring thats not even worth close to what I paid for it. When we called the very next day she said once again Oh oh Im sorry I thought I went over thatDO NOT GO TO HER unless you want to get ripped off!!!!

Wonderful shopping experience great service

The sales person was very nice and helpful.

Perfect place for ring wearing

Fiance decided against getting a diamond, but if you want one this is the place to go. Great selection, good prices but most importantly, the staff is wonderful and low pressure.

Mathew was awesome he help me find exactly what I was looking for.

Love the prices and this is my first time on here so im super excited.

They shall work on how the store looks inside, but customer service was great. We found what we wanted.

Went in to take a look and I can out with a lot of information. Friendly staff, very knowledgable very happy with my vist

Excellent service and choices. Even after your purchase👍👍👍

Great customer service, fabulous rings

Got our wedding bands here huge choice easy parking and only a little more than blue Nile. Changed the size of my ring in 20 mins whilst i waited. Couldnt of asked for more.

Everything you need

Friendly & courteous...

Excellent rings and prices

Great service 😊

They took care of all my needs when buying a engagement ring... got the right ring for the right price.

Pushy and rude

Awesome service!

Excellent service!

Very deceitful!