My daughter and I were purchasing several items for which we needed Customer Service to assist with the Will Call and Out-of-Stock items on our list. Drew in CS was able to help us with everything. He was professional, efficient, and fun to deal with! Recognizing everyone is short handed, we especially appreciated the time and pleasure he took in getting the job order placed correctly. Drew is an asset to the Home Depot team for sure.

One of the most famous stores in traverse City customer service never answers the phone. Been over 20 minutes with my phone just ringing nobody answers. But they swear the whole mighty person that works there is always there to help. What a way to lose money. Cant answer the phone and answer two questions cant get my money

Home depot is one of 2 great companys, Lowes is the other.They both honor veterans and have great service..Everyone should be buying survival gear and tools,Tools that are old school. Gardening equipment and lots of vegetable seeds.This world is about to get a rude awakening. TRULY TRULY ONE LIKE THE SON OF ATOM MAN IS HERE AMONG us, Hebrews 6-3 in secret as he is also.

The friendly staff I think that keeps me coming to this business. Also love the power tool selection is second to none in traverse city.

Nice store that had the items I was looking for . Very nice garden center. I will be shopping at this store in the future!

Less than, satisfying. Advertise they have orcon xk-50 seam tape in stock. Of course only stock 1 type orcon tape. The is Roberts which aint no orcon. Then go to check out get Id to buy carpet tool, ring it up only to be told this doesnt take cash. Really, taking show on the road.

Was hoping to get a few tomato plants but paying $7.00 each for the smallest plants really doesnt float my boat. Decided to go to a small, independent greenhouse in Mesick (Misty Ridge) and got very nice plants at a fair price

They had what I was looking for and very helpful when I was looking. Fast check out and helped put item in my vehicle no problem.

This is my favorite Home Depot. Great service and returns are made easy when I get the wrong product.

Very relaxing shopping trip early morning

Everywhere’s hiring but no one wants to a answer phone calls. Customers unhappy. Don’t be scared. Answer the phones.

Ive been there quite a few times over the years and the one thing thats always stuck with me besides obviously large selection of things for DIY projects and professional contracting materials. Has always been the fast and friendly service, theyre always willing to go beyond and help you find exactly what youre looking for and even help order it if they dont have it in stock, which can then be shipped to the store for pickup or straight to your home if thats easier.

Most employees are super friendly and extremely willing to help!! (A select few not so much) I visit this location several times a day and look forward to the smiling faces of the associates that I have gotten to know. The only negative thing about this location is the lumber department. I find it terribly unorganized my orders are NEVER ready, 99% of the time it seems I’m speaking another language because no ever knows what I’m talking about. As I sit out back of the store at this very moment waiting not so patiently at this point for an order that should’ve been ready yeaterday, they are now attempting to pick the order and load it! I have been here an hour now. It’s Reminiscent of a circus full of clowns. And when I spoke with a manager about how it’s like this every time, his response was “They’re busy!” He should be the spokesperson for Customer Service. Honestly if I had another option for lumber, I wouldn’t come back but alas I’ll have to continue attending the 3 ring circus.

I dont even know where to start. This is probably the worst experience I have ever had. I would highly advise anyone to think twice about using AIS through the home depot. We ordered carpet the end of march. Was told end of april for the latest possible install date. Got a phone call for May 18th. oh well, we went with it. The first guys there claimed they couldnt get the carpet down the stairs and left after putting down the padding and tack strips. Then we were rescheduled for 2 weeks from that on a saturday to finish the install. 2 oclock rolls around and NO ONE SHOWED UP. Not even a phone call. Call them and no knows anything as to why no one showed up. So we get rescheduled again for the following friday. Two new people show up and inform me that they cannot install the carpet due to problem with the pad and tack strips that the first guys put down. They left. They noted that the first guys actually installed some of the tack strips and padding wrong to begin with. Called AIS 6 days later after not receiving a phone call from them to reschedule and then they say the soonest they can install is 6 WEEKS LATER (end of July). After all the issues we had they are still not making up for the mistakes they made. Very irritating to work with and absolutely no remorse or any eagerness to make the situation right. I have done nothing wrong and have been scheduled 3 times and have yet to have my carpet installed. Please, please do not use AIS I would highly recommend finding another company. Nothing but excuses from them. Again this has probably been the worst experience I have ever had in my life. Home depot does not hold AIS accountable, and that is probably the most frustrating part. I will be shopping around now and finding some else to buy carpet from even if we have to wait longer at this point it will be worth it to just be done with the Home Depot and AIS. I for a fact will never spend another dime here again.

Very short handed. Couldnt get help in the lumber department.

Each visit is different. Some days the staff is quick, safe and curious. Other days, the opposite. The online ordering platform is a bit finicky: be sure you choose the right store (sometimes it will set the default store to one out of town).Overall, I do not hesitate to shop there (Traverse City location). Just be conciencious that the service can be inconsistent at times.

Great place to find whatever you need for you home, or even your business..Always a friendly, helpful, knowledgeable staff.....

Nice and helpful staff. Find everything we came here for. Our goto place for all our home improvement needs.

Great place to shop I can get lost in this store lots to look at

They must really need employees, the store is really dirty.. had a allergic reaction because its so dirty 👎.But the employees that they have are very nice

I like it the employees know exactly where everythings at saves me a lot of time

Its a Home Depot. A mans man kind of place to go. Has everything a man could need. Along with whatever else a family would need from building to tools to equipment, overall has everything a house would need or project requires. Reliable place and pretty knowledgeable staff. Always a good experience coming here.

Tc store wont answer the phone when they are open.

Wanted to see stand up showers and they only had a couple on display. Disapointed

Best big box store for anything

Great selection and good pricing, but your better off researching online for tools or help. I asked an associate that worked there for a tool and he said in his 12 plus years there he has never seen it... 2 minutes later i literally found it on the shelf behind where he was standing.

They are not enforcing pandemic mask rules at this store. Several customers w/o them. When asked, their employee claimed it was a personal liberty issue, which apparently trumped the current public safety emergency.

The staff member was extremely helpful and courteous. Handled my transaction and was very polite. Store was very clean and organized.

Convenient, close & has most things I am looking for. Lumber stock is much better but prices havent gotten back to normal.

I Like Home Depot one hand. However I am more the Lowes fan. Home Depot has laid out very nicely but they dont offer the deals they should be offering like Lowes and other stores do offer. The help is generally very nice. And most have a background in construction or their perspective fields. However I am still a Lowes fan

We always find what we need when working on home-projects.

Have a great selection of plants for your garden.

Ive been returning here time and time again. All of the friendly helpful people I encounter that work there make me feel like Im supporting local.

Had what i needed and employees was professional and courteous. Will come back again

Tons of people standing around, but NO ONE can seem to actually help when you need them! They send you off to someone else whos useless! Seriously HD needs to start training people for the area they will be placed in or start firing people for acting or being ignorant.

Its a large hardware store. Nothing fancy.

Good place to shop.

Returned an item. Good service.

If you look online before shopping it tells you what isle and bay your item is in and the isles are very clearly marked. The employees are very friendly and helpful too.

Good luck trying to get anyone to answer a phone!

DO NOT buy appliances or anything that needs to be ordered from here. We waited 6 weeks to get our washer and dryer only to be told it would be another 6 weeks before they come in just 3 days before the original install date. Best Buy will be installing our washer and dryer in 6 days. Yes there are inventory issues, but the fact that Home Depot doesnt have a clue on what inventory they have in their distribution center says a lot. This was a terrible experience on every level.

Really loving all the shopping options available - being able to pick up my order without having to do the shopping has been a life saver!

I was treated disrespectful. An employee and older gentleman felt it was acceptable to yell in my face. The manager who was very inexperienced did nothing not ever an apology.......

The guys in the lumber department are great! Ask for Marc if you need help!!

Easy pick up for an online order

Home Depot is always very accommodating, and I like it because I know where almost everything is. The service is pretty solid and most of the employees go out of their way to take care of customers.

Went in to get blinds cut and told the older man 29 1/2 as the inside opening was 30. He took his sweet time cutting them and to top it off it was cut at the wrong measurements. So I had to come in and make another trip to get them cut correctly. While I was there I passed two associates and asked him to help me which worked in that department. They both walked right past me and said I’m too busy. And are I began searching for another associate. A gentleman who was off the clock said he will try to find someone for me. I asked if it would not be an older gentleman as the older gentleman had done it incorrectly. He sent the exact same gentleman over that cut it wrong the first time. That gentleman then proceeded to say that he cut it correctly even though it was at 29 and five eights. He began to argue with me as another man approached and offered to cut them. He check the measurements and also saw that it was cut incorrectly. He suggested taking off even more to make sure it was going to fit. The older gentleman then held my car in place so I was not able to approach the new guy. I asked him to please let go of my cart and why is he stopping me?! He said he was going to measure and help with the rest and I told him absolutely not that the other guy will work with me instead. He aggressively said fine by all means and walked away while grumbling under his breath. The new person that was cutting my blinds then continued to debate and argue with me that my measurements were wrong and that there should be even more taken off now. This should not be ever happening. Because of Home Depot my day is a fluster and I am very upset. I come in every month and spend thousands of dollars at home repair and remodeling and this is the behavior I get. Why could they not just not say I’m sorry and cut correctly? Needless to say I left Home Depot and headed to Menards to get the rest of my supplies which by the way are equivalent to over $10,000. I will also be buying my new cabinetry and appliances at Menards instead of Home Depot. Home Depot for the loss and Will not be returning!

Always well stocked. But hard to find a cart to haul plywood...

Never answers the phone in the tool rental area. Called multiple times throughout the day, no answer ever!

I am a menards kinda girl. But when we pulled up and I seen the parking for our veterans. Warmed my heart 100% I will be going again. take care of our men and women of the military and you have my sales

Exceptional pickup service. I ordered a special cut of plywood and it was ready and delivered to my car. Good pricing and my go-to store for friendly and courteous service!

Always helpful and such a fun time we had shopping for house plants.

Always able to find what I need. Staff is helpful.

Great place always friendly and well stocked with grills and lawn equipment!!!

Great service had everything I needed for my project without having to special order everything like I would have to do at the other places

They took $1800 out of my bank account but declined my order. They are doing nothing to get it back to me and I missed the black Friday sale and cant take advantage of cyber Monday. Main concern is my business is taking the hit. Bought a $4200 furnace a month ago through them and then an $1800 plow which was charged for but the order was canceled by them. They still have my $1800 and will no longer receive a penny from me. They have done nothing to offer any compensation since I missed my black Friday deal and now cyber Monday deals due to their mistake.

Seemed to have just about everything advertised. Exceptional tool area. Good selection.

Great experience in the paint department with wonderful customer service!

What I always enjoy the most to be honest is the staff you have at this store. Helpful and pleasant, they never rush you or pressure you for sales and thats why I come back for appliances etc every time I need anything.

They didnt have what I needed but called the Cadillac store to confirm they had it.I was not harassed by anyone for not being able to wear a mask!Jon in lumber was extremely helpful and courteous.

Done with big box stores, ordered a part for one sander, and

Not happy Lowes or menards is a big step up on savings !!!!!😎😎😎

We ordered and paid for appliances(washer, dryer, microwave, fridge, stove and dishwasher) in June to be sure they would be delivered once we closed on a house we were having built. Original delivery was set for August 18th. We got a call saying 1 item was back ordered so they had to push back the delivery to September 10th. We then get a call saying the item we were waiting for to complete the order still wasn’t going to be available so they were going to upgrade the stove to make sure the delivery was on time. On September 10th nothing was delivered so we checked on the status and we were told by a new person that only thing available was the washer and dryer and they don’t do partial deliveries so our new delivery date was October 23rd. What kind of circus does Home Depot run when they have such terrible lack of communication. They wouldn’t even try to help upgrade or change items to get the sale. We cancelled our order and Best Buy price matched and worked with is to make sure items were delivered as soon as possible. Last time I buy anything from Home Depot.

Always has stuff for around the house. Shortly garden and lawn suppljes

Shopped for shower tile yesterday and Patty was very helpful. She helped us find everything we needed and was very pleasant. I enjoyed working with her.

The store has what you need. What they dont have are bags strong enough to hold three light cans of spray paint. Had one tear and drop them in the checkout line, replaced it and had the next one give out in the parking lot. At least the checkout attendant blamed China instead of home depot who has the ultimate control of what they use.

Very knowledgeable staff that will help you in any way including on getting the job done for a good price

Service has improved. People are willing to assist in locating what I was looking for.

It was very busy because its close to the holidays but I was able to get everything I needed and the employees were very helpful!

Was shopping in the garden center, and asked a young male employee if there were flat carts, because I was going to buy several bags of potting soil.He said, honestly, I dont know, there may be some outside. And then proceeded to ignore me, talking to another employee, while I loaded four 50 QT bags into a regular cart.Some employees here are well trained and helpful, like Mike Sharp, but everyone else Ive encountered has been the opposite of helpful.Not in line with the brand I think Home Depot is trying to create. Customer service training may help. Its not a good look when your employees are too busy talking to each other to bother to be even vaguely helpful.Le sigh.

Good place for your home projects.

Lots of people didnt have what I wanted

Always well stocked with a good selection and a friendly, helpful staff.

Just wanted to browse their selection of electric mowers.

Nice store should pick up the masks in the parking lot though

I took a broken Husky boxend wrench in to be replaced and was told I had to send it to the headquarters for replacement. Buy hand tools anywhere else instead .i refuse to buy home depot scrap metal

Staff is friendly. More helpful than a lot of the other big box stores.

Can always find what we need AND no hassle with my Veterans discount unlike Lowes. My drivers license has veteran in red on it. I will never, ever shop at Lowes again.

Dont know! Wasnt there!

Would be nice to get some people in there that actually want to help customers,been going for years and it seems like no one really cares, bad attitudes. Younger male team members like to walk away while talking to you when you ask for help, or just straight up sarcasm.An educated plumbing professional is needed bad at this location.

Helpful, store needs go have less debris on the floor. All those orange carts in the back left of the store need to be moved out so the rest of the customers can use them. Need more employees on the floor not at the front of the store.

Not bad not great bit not horrible

Clean store, easy to get around. I went in for an adjustable screen and there were plenty in stock.

Had a little hard time finding where the window blinds were but the gal pointed it out and was very knowledgeable and cut my blinds to fit my windows

I like this location. Staff is friendly, and they always have a treat for my dog.

Had a great cashier named Roger. Super helpful and personable on our way in the store and then on our way out too. Worth mentioning. Great store.

Lobe going here always have what I need

It would be nice to find someone to help you once in a while, I used to work for them down state, there were people who could stay missing for a whole shift ! A side from that a good stock, and decent $$$s..

If you’re worried about your health and Covid 19, don’t shop here. I was in the store several times recently and each time I saw several people without masks. When I asked the cashier why they allowed people to come in without masks, she said they weren’t the police. That did it for me. Most stores in Traverse City are strictly adhering to the mask and social distancing guidelines that protect all of us. Not Home Depot.

Helpful staff

Shopped for a new washer machine online for Traverse City location on Home Depot.com. (They are $200 more expensive than buying direct from Whirlpool I learned after the fact, by the way!) I bought a $750 Whirlpool washer that I had to wait OVER 3 weeks for delivery but a few days before, I received a call from Whirlpool saying they did not have that in stock any longer. They only gave me one other option in which I wasnt even able to view this product. They nickel and dime you at check out. Long and terrible experience. Will never buy an appliance from Home Depot ever again. They are clearly too big to manage this process well. Very disappointed with my first major large appliance purchase experience.Why do you sell things online that you dont have available?! Unethical.Thanks for tying up $800 of my money for nothing for over 3 weeks.Such a painful process, took too much effort on the customer end, too long of wait times, too expensive. Feel ripped off and cheated. Thanks for your disloyalty Home Depot! BUY LOCAL! Thanks for the terrible experience! You never fail to disappoint!

Went in to warrantee out a ratchet (Husky brand, home Depot store brand). Quick service at the desk. Out if stock on an exact replacement, so I wound up getting a better ratchet as a warrantee replacement. Quick, simple, on with life.

Love this store always has what I need for my projects

Nice store with very helpful workers.

I love that my husband gets a military discount.

I went in looking to buy paint and accessories. Nobody available to help me. One guy even closed half of the aisle I was shopping in without offering to help me. I left my cart and went to Sherwin Williams.

I am often disappointed in the product diversity in store.If I want an extending tree branch lopper for example, I have one single option. It is also darn close to $100, made of dubious plastic. I just needed a saw on a stick and I shouldnt have to invent my own with duct tape just because Home Depot wants to hold certain price points.

They have everything you need from home improvement to gardening anything you want they got it

I am done with this selfless corporation.Their Moto should be No Shirt, No Shoes, No Mask, No Service. Instead they cater to the selfish.Grow a back bone and support what is right for the good of all.Menards takes the high road!

Delivered us a broken dishwasher. We paid for instillation wich was alot and they didn’t know how to shut off the water. Currently they have no way to contact them as every number leads to a machine and I can’t find a email. So I’m hoping this post finds them and someone contacts me. It’s been over a week.... A really unprofessional/unorganized company