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Hatchet Hardware of Brunswick
831 Hoosick Rd, Troy, NY 12180, United States
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Hatchet Hardware of Brunswick

Comments
EJ
Review №1

Super friendly and helpful staff. We were looking for a concrete birdbath and while we didnt find what we needed, the staff did their best to show us alternatives and to give us suggestions of where we might find what we were looking for. While looking around I noticed they stock a lot of things I figured I could only find online. Special shout out to the person in charge of their awesome selection of 80s-90s Alternative music, which I listened to while we were there and just kept saying I havent heard this in ages!.

Ch
Review №2

Top Notch service through and through. I was in the area doing a kitchen...bathroom...well...house remodel/maintenance and for every can of worms I opened, Hatchet ACE was there. From push to connect plumbing to a lamp socket...they had it.

Xc
Review №3

Great staff! Great service!! So helpful and knowledgeable.

Ne
Review №4

They have everything I need and more for my home and commercial needs. Great staff, friendly and helpful. I always feel like Im in good hands there.

Ji
Review №5

Full stocked hardware store with plenty of helpful staff. Very nice store.

Ba
Review №6

Service good. Had everything I needed.

Da
Review №7

Healthy looking plants in garden center

Ed
Review №8

Excellent service from Isaac and the staff! Had everything I needed for multiple projects!!

Ka
Review №9

One of my favorite places for paint, tools, home repairs, gardening, and gifts!

da
Review №10

Went there to buy a gift for a friend. I love the home and gift area in the store. You can always find something unique.

Do
Review №11

Lots of helpful polite help. That store has everything

Nu
Review №12

It’s nice having a well stocked hardware store just down the road. But it’s not good business to offer services you can’t perform. I specifically asked the the guy if they could copy a double cut motorcycle key seeing the big signs say they cut auto keys and I didn’t want a $20 key blank ruined. He said yes. Well evidently it’s to difficult for them. I went back to see if they could get it to work. Nope. The girl at the counter tried to tell me it wasn’t their fault because I brought my own factory key blank and normally they wouldn’t refund the $5 they charged me to destroy my $20 key. Wrong thing to say now I’m writing this and telling everyone I know how they operate. Efing morons! Now I have to order another blank and go to the locksmith for this task that’s above their skill level which I would’ve done if they said we can’t do this. Scary thing is they supposedly repair equipment there. Thanks for nothing!

We
Review №13

The employees here worked really well with each other. They talked to each other and found what I was looking for. The brand new paint studio was something to see. Im happy to see a wider range of paints and colours. The displays were very well thought out for ease of access to young and old a like. I am happy to say that with this great atmosphere that will allow you to bring your pets in on a lease; cat or dog. The fantastic customer service, and the variety of stuff they sell. I can rate it 5 stars. I fondly recommend anyone to just stop in and take a gander. Who knows you might be surprised what you find.

Be
Review №14

Theres always someone to help me find what I need and to carry heavy items to my car.

Bi
Review №15

They had what I wanted and I bought it.Honestly, I went to Tractor Supply first to buy leaf bags, searched the entire store, only to find, they ran out. I walk in to Hatchet Hardware and there is a huge pallet filled with leaf bags. I guess Ace really is the place.

Re
Review №16

Its a good place to go in a pinch, but not my first choice in hardware stores.

To
Review №17

Very helpful and friendly staff.

Sh
Review №18

Great customer service in helping me find the right solution to a home repair. Thank you!

Pe
Review №19

Store is well laid out, and I employers are helpful and friendly.

To
Review №20

Clean store. Nice staff

Co
Review №21

Ive had 2 experiences with the lady at the checkout. Both times she was rude. I have a lawn mower tire in for repair. This takes 2 weeks! So I called to check on it after not hearing anything. It wasnt done but someone said that it would be ready by the end of the day. I went the next day. Guess what. Not done. They had to order an inner tube. No call telling me it wouldnt be ready. So I arrived the day after they said it would be ready. Kid at the counter was very helpful and went to see if they could possibly do it right then and there. Not that I wanted to wait but he was trying to help so I went with it. Along comes the rude lady who asks me why Im there and then replies, Didnt they tell you it would be a few weeks?. I explained that yesterday they said it would be done by the end of the day. She shrugged and moved on to the next customer. No apologies.

T
Review №22

Good all around hardware store with interesting selection of housewares. Lots of cool stuff. Bunch of the ace brand hardware is made in America, check the label.

H.
Review №23

We always find what we need here! But today we hit the jackpot... all Christmas items are up to 75% off and we bought a lot for next year! Thank you Ace!!

Re
Review №24

They were very helpful and nice. I was helped as soon as I walked in and the woman at the counter was very nice. They all seems like they really like their jobs which was refreshing.

Sh
Review №25

Always helpful and does have so much more than youd think. A favorite place to shop.

je
Review №26

During this extreme cold snap I went in for foam wrap for water pipe and found it! So, so glad it was in stock. Stopped to get 2 keys made. Quick in and out. They mail $5 off cards to you when you use the ace rewards.So its worth signing up for.Stopped again for plumbing part. They had the part and the staff was helpful.

Da
Review №27

This hardware store has Fasteners others will not have or are harder to find. They are quick to ask if you need help and provide pretty good guidance.

Jo
Review №28

Great selection, excellent and friendly people. I get alot of supplies there as I am slowly remodeling my 200 year old farmhouse. For every project they are my go to. Home depot you ask someone where something is and you might as well have asked them how to solve the energy crisis. Here they tell you where it is and help you with anything else you need. Great store!

Da
Review №29

Clean store and very helpful staff who are very knowledgeable about many things. Ive tried to stump them many times and they pass with flying colors. They truly deserve 5 stars.

Ab
Review №30

Pretty fun collection here

Co
Review №31

I’m very disappointed in the service I recently received. Dropped off scissors to be sharpened after several excuses two weeks later they we’re returned to us unsharpened. Don’t offer a service that you can’t provide.

CJ
Review №32

Excellent Store, very happy Ace came to Brunswick. They’ve made home repairs much more convenient. The selection is excellent they are always very friendly.

Wi
Review №33

The store clerk was amazing and very helpful, the cashier was rude, pushed my purchase towards me and said nothing to me even after I said thank you. She talked up the previous customer at length. Not very professional and then maybe I reminded her of someone she doesnt like who knows. Anyway great store and Ill avoid the rude cashier in the future.

Ra
Review №34

Guy who worked when I went was very helpful knowledgeable, and gave me great advice.

Ch
Review №35

Has pretty much what ever you need.Easy in and out. Helpful people.

Ba
Review №36

Took a trimmer in for repair and had to leave a $35 deposit...okay, a bit steep but okay. The first issue was that between TWO register girls they couldnt figure out how to enter it into the system. The manager I presume, had to come out from the back and pretty much take over. Again, okay as I presume both girls were new? Then I waited for three weeks, and finally called to find out that they havent even looked at it yet! The girl on the phone said that they were busy and sometimes it takes two weeks for them to look at things. I didnt feel like pointing out that it had bee THREE weeks already. I wouldnt recommend bringing things here for repair. As for in store help, my past experiences were that they didnt seem knowledgeable...they need Bill back who KNOWS hardware. If you know what youre going in for theyre great.

Jo
Review №37

Big selection of tools and other items for around the house, and have very good customer service.

Ke
Review №38

I purchased 4 bags of wood pellets, 3 were new 1 mixed in on the pallet had leaked and was retaped. It was lighter than the others.If goods are damaged dont try to pass them off as new.

Ly
Review №39

Good variety and decent prices. Nice gifts section.

Pa
Review №40

Great store. Everything is here or they can order it!

Ci
Review №41

Found what we looking for.The employee was very helpful and answered all our questions.

Ma
Review №42

Nicest ace I have ever seen but didnt have what I needed.

Ge
Review №43

Very well stocked store.The staff is very helpful

jo
Review №44

Fantastic customer service. Would definently go back here should the need arise

Je
Review №45

Always super helpful and well stocked. Im in here a lot.

Mi
Review №46

Great store for some Troy specific items, screws and bolts.

Mi
Review №47

Helpful staff and easy to find the items you need.

Ab
Review №48

Great employees. Great prices and product

Mi
Review №49

They have what you need employees are very helpful

Da
Review №50

Helpful staff. Didnt buy anything, but great selections.

Ed
Review №51

Great customer service with a large inventory.

Pa
Review №52

Informative, knowledgeable staff and one of the most unique gift shops around! Worth a stop!

Ch
Review №53

The staff here always is very helpful.

Da
Review №54

Great place with lots of supplies and random cool knickknacks

Ma
Review №55

Well start hardware store with friendly people

ji
Review №56

Fantastic inventory. Knowledgeable employees.

An
Review №57

Except the wearing a mask part.

Da
Review №58

Great place friendly and helpful staff.

Ju
Review №59

Nice selection of products. Friendly staff.

Lo
Review №60

Super ACE store, great service too!

Am
Review №61

Very well organized and great selection. There is always an employee to help.

An
Review №62

It is a good place to buy self

Jo
Review №63

Helpful and friendly very nice people

Ja
Review №64

Staff very friendly and helpful!

Ja
Review №65

Cleanly presented store where I was asked twice if I needed assistance.

Do
Review №66

Had exactly what I was looking for when Walmart didnt

Ry
Review №67

Friendly staff, lots of items for all areas of your home or gifts.

Li
Review №68

Loved the new stock!

Mi
Review №69

Nice store, staff very helpful

Na
Review №70

Amazing store, they have everything!!

Ju
Review №71

Very helpful and courteous service

N
Review №72

Staff is always helpful.

Ji
Review №73

They have a lot of things in stock but pricing is a bit stiff. Almost $2 more for a electrical item. I needed 6 but passed. Ill go to thorpe and get other things I need as well.

Da
Review №74

Great customer service!

Ko
Review №75

Staff was helpfull and knowledgeable

Ke
Review №76

I received inquiries on what I intended to attempt

Da
Review №77

There are 3 vehicles in your parking lot supposed to be open at 8 and its just about ten minutes after 8 and doors are still locked

Jo
Review №78

My go to place for gifts in their boutique section!

Su
Review №79

Nice place.

Ch
Review №80

Helpful and friendly.

Da
Review №81

EXPENSIVE, they got a lot of stuff, though.

Da
Review №82

Helpful staff

Da
Review №83

Fast in and out

Ka
Review №84

Poor customer service

Bo
Review №85

Very busy!!!

Information
100 Photos
85 Comments
4.4 Rating
  • Address:831 Hoosick Rd, Troy, NY 12180, United States
  • Site:https://hatchethardware.com/
  • Phone:+1 518-874-0251
Categories
  • Art supply store
  • Hardware store
  • Home goods store
  • Home improvement store
  • Kitchen supply store
  • Paint store
  • Sharpening service
  • Small engine repair service
  • Tool rental service
  • Tool store
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:9AM–5PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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