Theyre open! You dont need to make an appointment. Was well worth the drive. (:

Max at the Xfinity store was a great help! He was able to get me a better deal & transfer all my stuff to my new device!! I will surely tell my friends about the experience with max.

The staff at this place will tell you whatever you want to get you out and will not address the issues. I moved from IL to MI and used Comcast at both locations. I brought my personal modem with me along during the move. The Comcast team (Mgr Lisa, Bobbie, and Jeff) and also the on-site $100 technician could not figure out how to transfer this modem between locations due to Error: The customer premise equipment could not be added to inventory: A component address already exists in inventory. This modem worked great with Comcast at my place in Chicago. They admit its something on their end and yet they cant fix it.Ive wasted my time coming to this location twice today in the morning and afternoon. Conveniently right around 5pm they gently escorted me out with no resolution. Bobbie gave me a number to text (266278) which was useless since after my second visit they removed internet completely from my account it appears. See text response from that number attached as an image.Thanks for nothing Comcast and random Comcast text response. Why do I have a $50 bill if I dont have internet?

I got a help to sign up the internet service from Barbie. She was very professional and friendly. And, she helped me to get the most optimized plan for me and she clarified details of my plan very clearly. Im so appreciated for her service. Thank you Barbie for your time and your works.

Do not use Xfinity mobile service. They have so much spam through the service. I stopped answering my phone altogether. I opted to pay off the devices and switch service rather then stay with the mobile service. I am still paying for it and will be for 18 months!

Had to replace a cable box. Nice service. We were in and out in five minutes!!! Service rep was excellent

Always a wonderful experience at this store. Staff is helpful, knowledgeable, and in the very rare occurrence they don’t know something they find out for you. Time after time this store exceeds my expectations.

If you visit this store DeAndre is awesome! Very helpful and professional.

Worthless customer service, these people give contract because they dont have confidence in the service, all att services are working and these people dont even give response to the customer

Went to the Xfinity store after Wowway totally messed up our internet. Customer service here was great! Yanis was a great sales associate and we were in and out quickly. Everyone was very friendly and we had working internet within the hour. Paying the same amount for Xfinity as we did for Wowway, but internet is 3X faster.

Wifi goes out constantly and never a good signal. 1/10 would not recommend

Great customer service...very professional and patient

As soon as I walked in, I was helped immediately. They greeted me and then answered my questions, and I was completely satisfied with the service. I got in and out in a timely manner.

After having a few weeks of issues trying to get Wifi set up at my new place, Xfinity associate Lisa Lim stepped up and made things happen. I have my wifi and was very impressed with he way everything was expedited by Lisa and also by her follow up calls to make sure everything was working out for me.

People at store just try to make sales not worried about customer

I walked in, was helped immediately. Was in and out within literally 3 minutes with my problem solved and new equipment. THANKS TAYLOR!

Ordered tv/internet. Came to this store to pick up equipment. There is a 30 minute wait just to pick up cable box and modem. ONLY 4 employees on the floor and more out back. Then I take modem and cable boxes back home, setup according to online instructions and......you guessed....no service. I call the no help support number go through a series of automated voice prompts for about 25 minutes. A guy gets on has me do everything I already did only to tell me you will have to get a service tech out. Also stated that because I setup myself to avoid installation fee is no guarantee tech service is not required. The fee is $140 but xfinity will “absorb” $70 leaving me the balance due of $70....tossed it all back in the bag and dropped it off at the store, after having to wait another 30 minutes. I would never recommend this clown show. You can do what you want but Never again. Wasted 1 hr round trip to store, 1 hr setup and trying to get boxes to connect, 1/2 hr wasted talking to automated computer and 1 hr going through the setup process with a support desk person and time wasted driving back waiting and about 30 min cancelling the service. I would give zero stars if possible.

Worker was somewhat helpful at the store but did not advise about the extra cord that was needed for the equipment I picked up. I had to wait until the next day for a technician to come out and was out to TV for a day, not to mention the frustration of assembling the equipment and having on line Comcast assistance for over an hour which also proved to be in vain.

Not busy when we went, fast and friendly service. Knowledgeable as to what we needed done swapping sim cards and adding a line.

I pay for 100 Mbps. Service delivered by xfinity Comcast was very poor. For example: On Saturday 04/17/2021 recorded internet speed was 20.2 Mbps all day.I am very upset Comcast super sucks. I will look formore reliable service with different providers.

Excellent staff. Was waited on very quickly.

Eric was wonderful. Informed about all my questions and kind. Differently would recommend this location.

Without a doubt the worst customer service to be had. That other guy Jim with the neg. comments was spot on! They got lucky with this virus otherwise they would be out of business with the way they treat customers. They would not turn over their router/modem without first turning off my service leaving me to hang to figure out how to connect their service and the equipment. Further they would not give the equipment to the installer. All things said I would be left on my own without any internet until I could figure out how to set it up properly. Definite thumbs down.

Sandy was extremely helpful and efficient with assisting me in switching my old router for a new one!

Ive been to this store on 2 separate occasions and had great experiences both times. Employees are quite knowledgeable and helpful. I would certainly recommend this store.

Timely appointment. Helpful staff, upgraded service, saved $$$$,. New equipment,. Install still a question mark.

Quick in and out experience. I was just dropping off equipment that has been replaced via the mail. The line was short and moved swiftly, the attendant merely scanned my devices, printed a receipt for me and I was on my way. Staff were all wearing face masks.

Great experience20 to complete an internet contract

Waited twenty minutes for help, ended up leaving.

Convenient location to receive or return cable equipment.

Got my stuff done 😌 I was very Happy

Quick service for equipment exchange

Best xfinity store around . See Sandy 10 10 plus She will take care of u. She knows what she doing again 10 0lus thanks Sandy 😃

They didn’t inform me of data cap until after I placed my order. Everything else was satisfactory.

Taylor was GREAT! Xfinity all of a sudden deactivated our modem that weve had for a couple years saying its not compatible. Mantily at Xfinity got us permission to turn on our internet until we could get to the xfinity store 25 miles away. So now we have to run to the xfinity store so my son can do his online covid schooling. Taylor helped us get the hard ware we needed and even steered us to a better option!

I went in last month to return a modem. I had questions about my bill and extra charges I had received and a representative named Kennedi M. was very nice and helpful. After about 15 minutes, she told me that I would have a credit of $31.61 on my account within 24 hours. Well, here I am now almost a month later and there has been no credit to my account and I am still being charged for the returned modem. I have tried to call customer service and I cannot get through to an actual human. Its very irritating and just unprofessional.

Thank God for this service center! They answered all of my questions, educated me a little bit on the services and understood and straightened out my order! Well done!

Very helpful

Both the greeter and my servicer were very knowledgeable friendly and efficient. My visit was pleasurable and I will be back to discuss product that they offer after I will browse a little.

Automated phone service is the worst. Whatever happened to talking to a live person?Also repair person came to fix a problem with the cable messing up and losing the picture. He said he fixed it, but its the same. Mo improvement. Im looking into changing to WOW OR AT & T. ANYONE ONE HAVE INPUT?

Nice staff

We hate every visit. Employees are nice, but they dont even know what or where products on the floor are.

It was great, the lady came outside to greet me took my box that I was returning and gave me a receipt.

Everyone was very friendly and very helpful.

All they do is try to up sell you, comcast needs to get the basics working first

Excellent Max is a great asset to Xfinity. He knows his stuff.

Got very bad service

Eric is the man! I had a bunch of issues I wanted to resolve regarding a move/transfer of service from Georgia to Michigan. Eric professionally addressed my needs and bent over backwards to make my experience as easy as possible. Moving is stressful so I can’t tell you how thankful I am that E went above and beyond to answer my questions and send me out the door a VERY happy customer! Cheers Comcast, hire 100 more just like Eric please!

They are doing a great job taking care of customers while keeping us all safe!

Was able to do my business at the curbside kiosk. Friendly personnel and very helpful.

If you have a choice do not move into an area serviced by Comcast. These sleazebags will be raking you over the coals as long as you live in their territory

Great customer service

Customer service in this store is a little lacking. I was interested in purchasing a new phone, however the customer service rep could not answer one single question that I had. If you are looking for new product would not recommend this store. Only good thing, not busy

Xfinity store is centrally located and easily accessible by residents of Troy, Birmingham, Royal Oak and Clawson.

Quick service and very knowledgeable and friendly staff

Terrible service - avoid if possible if you’re trying to return any equipment. They randomly deleted all of our Xfinity equipment from all residences after we returned equipment from one residence. When we left, we double checked to confirm whether one specific account was still activated, and they simply responded, “you should be fine - if not just call and they can reactivate easily.” Not so much. Two hours later while on phone - we have no service and are having difficulty getting online. The only solution now provided by Xfinity is to return to a Comcast store to change out the equipment all together or purchase a new router (with no reimbursement by Comcast). I rarely experience this level of customer service but this definitely cuts the cake - writing this review just in case you’re remotely considering a positive account experience.

Had an appointment. Got in and out very quickly.

Great service, gast and friendly!

Thank you Jacob above and beyond!

The Internet service is good but the cable TV service sucks it is very very bad.you can barely change channels, you have to axiom real well.Very poor quality on playback of recordings.there is no picture in picture and the list goes on very bad service for cable TV.Plus their automated phone service when you call then is poor.

I was there today. Signed in, and in about 5 minutes I was greeted by Johnel. One of the best experiences I have had at this location. Answered my questions, listened to what I wanted and made it happen. Thanks

After 2 long unhelpful phone calls to people overseas, I went into a store. Kennedi helped resolve all of my issues and was very pleasant to work with. Thanks for your help!

Fast, all had 😷 on and friendly

THE STAFF WERE SUPPOSED TO WAIVE MY INSTALLATION FEE AND CHARGES FROM WRONG ADDRESS BUT ALL WERE CHARGED AND NEVER WAIVED. IF they didnt say they would waive installation fee, I would use AT&T. How they charge fees for what I never used (for wrong address)? To fix the bill, I visited store 7 times. They are stealing money. I can see same thing happened to other customers.

It was horrible you have to have cable TV in order to have Wi connected

Wonderful experience!!! We had put off getting new phones for years because it was never an enjoyable experience. Switched to Comcast a few days ago. We felt so welcomed when we came in. Sandy helped us. She was absolutely awesome!! We are very happy with our new phones. Thank you Sandy!!

I called the Maple Store for info and they wanted me to answer all kinds of questions pressing one or two which did not pertain to my questions I could clearly see their service is not for me

My experience dealing with the Xfinity Comcast store was, tragically wretchedI went in to inquire as to where the money that they had been taken from me since September even though I went in and cancelled my account. They have been billing me monthly since I dropped them as I was required to move due to family health concerns. Im awaiting a refund they owe me of close to $700 and for some foolish reason they still havent sent the money that they themselves admit that Im am owed by them. Ive been fighting for months attempting to ascertain where the money they owe me actually is!!! Meantime I continue to receive calls from them saying why havent you turned in all your equipment and why arent you paying your bills... I visited the store personally three times and explained the same damn thing each time. They admit they owe me the money and that a check is in the mail... I havent seen it and Im in desperate need at this point as I need the funding to assist caring for my parents who are each quite ill right now. Im extremely upset beyond words that I should use here. I have no idea what the delay is as even they admit that I was over build for those months. To stop them from withdrawing money from my account automatically I had to go to my bank and sign some documents and force them to refuse payment to Comcast. Meanwhile they continue to phone me and asked me to return all the equipment... This is something I did already. I believe the date I returned the boxes and equipment and such was September 5th... So if you intend on using Comcast Xfinity, never placed them on automatic payment as theyve proven themselves quite untrustworthy to say the least.I love the programming as Ive had their services for many many years and this is the things that they give!!!

Worst customer service i have ever experienced here. I just went to return equipment and sat for 20 mins while watching 2 employees just walk around not doing anything. Went to a different store and was in an out in 5 mins.

Great store, and exceptional staff. Ive gone in there irritated from dealing with other parts of Comcast and the staff has patiently and positively helped me out. Id rather deal with them than any of the telemarketing or phone customer service. A special Kudos to Ashnee who was able to honestly break down all of the information that the marketing wing should have given me so that I could make an informed decision. I will definitely be returning when its time to upgrade!

Professional knowledgeable service

They very helpful and respectful 💙💙

Wheelchair accessible parking lotWheelchair accessible sidewalksWheelchair accessible doorways (no stairs)Parking lot availableFree parkingAccepts credit cards, debit cards and cashThe Xfinity store is spacious with a friendly staff and plenty to do while you wait. When you walk through their door, you are greeted by the staff. The staff takes your information and, depending on what you need to do, they put you in queue. If you are only making a payment and you dont need any change, they offer kiosks for you to make a payment.The only reason I downgraded the store is because they dont make change for you if you are paying at the kiosk which makes it difficult to make the required payment so be sure to bring exact change with the exception of coins, the kiosk does not accept coins, so you dont have to go get change. The other option is to overpay on your bill and they would credit that toward the next bill.

Very convenient marketplace and pretty good store that you can find all kinds of services/devices you are looking for. Also, there are additional clearance items in store not available in other stores.

Worst customer service ever. Will lie to you to to get your business. Well tell you free installation and then take the money out of your account if you have auto-pay whether you were told free installation or not and then refuse to refund it. Will be rude with you on the phone when youre simply just trying to get your service and bill fixed.

Overpriced, I wish their was another provider.

Friendly staff

Had to wait 20 min just to return equipment. When the sales person did return it, she scanned the equipment and had me sign. I didnt need to talk to a sales person or anything else. Why in the world did I need to wait 20 min for this service.

What a difference from what I used to visit couple years ago. Its beautiful, no lines, you got called by your name by available service person... I will leave new report after they help me to sort out my problems with the internet! But this store is fabulous.

We had a fantastic experience at this store! We were helped immediately after we walked in. Sandy helped us exchange our modem, and she was great! We would definitely recommend going to this store.

Went there a month ago to lower the bill when the one year agreement drew to the end. The team working there are the same guys that used to be located near Normandy rd on Delemere Blvd.The place looks really clean and hip, kind of like the upscale T-Mobile stores, service is great, lines moved fast at 2pm on a Wednesday (there werent that many people though)They said that my bill was taken care of with another discount applied and should be even lower.(update: huge bill came in in the mail last week. Something isnt right. Well go back there to check and will update again)

Like I said about another Comcast location oh, I was very disappointed that I had to wait to get help from a staff member. After my visits I called to establish the service I was advised about at this location only to be told that this was not available. I am so tired of the lousy service and lies provided at the store level as well as at the 800 call center numbers.

Went to return their equipment because i was discontinuing their service due to continuing rate raises. The service at the store was good but management needs improvement. There was an employee that was dressed inappropriate. Several inches of his underwear was exposed.

Very helpful expierenced staff a little bit of a wait time but they kept it moving quickly

Great service

This place is a 100% upgrade over the old DMV style customer care center they used to have. Comcast is still the bane of my existence but when you got the Monopoly not much I can do. This location is clean and the customer service is fast and polite.

Absolutely awful.... You have to wait 20 to 30 minutes to buy anything. Its completely rediculous.Make sure you have a whole day to waste before you commit to going here.

I would like to express special thanks to Justin at the Troy store. He was very professional and nice. People like Justin makes it easy to go there for service. What a great employee for Xfinity!!!

I was a walk in customer and hardly had to wait to be helped. Staff member that helped me was super friendly and took care of what I needed quickly and efficiently. I will definitely come back here for all my cable needs.

A great store with very helpful customer representatives. I went for my first internet connection with them and I landed up buying an iPhone too with them. Great offers and welcoming representatives.

JACOB has helped us through all the hustle of getting a Sprint number ported to Xfinity Mobile.While Sprint customer care gave hard time to give account number and pin, Jacob patiently helped us to get the porting done.

Very professional. Fast, Anticipatdd my questions.

Great one on one customer service Convenient location near Troy Walmart

I’m not sure if I should write this as a bad review because of how Justin the sales consultant treated me and was too rude with me, or a good review for how cooperative Corry, another sales consultant, who saw how rude Justin was dealing with me and decided to be positive and take over. Corry was able to solve my problem and help me leave xfinity satisfied and signing a new contract for one More year.Moreover to mention, when I first dealt with Justin, I asked him to speak to the store manger, he replied rudely and told me that the manager has just started a meeting and I have to wait for an hour or two till he is done with his meeting. Also after I was done with Corry, I asked again for the manager, when Justin came again to say again that I can’t meet the manager I could come back some other time.A big company like xfinity needs to ensure that their customer service team are well trained, and they should treat customers in a much much better way.

Excellent service, quick in and out even on a Saturday. They even showed me how to drop my monthly fee without a contract. Swapped out old equipment for newer HD.

Comcast is a horrible company. Overpriced, horrible customer service. I would rather walk through the snow to get public wifi then deal with Comcast anymore.

I am not a Comcast fan at all but Bobbie who took care of us is amazing. She truly is one of the best retail associates I have ever dealt with. Thanks!

Very helpful

I dont understand why this store exists... Couldnt help me with my bill, they referred me to their helpline which everyone knows is terrible at best. Only reason they got 2 stars is because when I returned my broken equipment they replaced it no questions asked.

Returning xfinity modem. Was completely ignored. Finally someone said I have to check in. I’m the only one in the store. I don’t understand why I have to wait for 20 minutes for someone when I’m the only one here. They have 4 different people around. Other needs to get to work. Horrible experience.