Just had a great experience with Autumn! My son wanted to upgrade his phone and she gave us great information and helped us throughout the process. She is extremely knowledgeable and patient. You are lucky to have her as part of your team.

Just got my bill summary after getting an att plan at the location, they said Id be paying 130 a month, the bill summary says 190.57 They never told me there would be extra charges and they said the activation fee for the second line would be waved. Also they said that my 800 dollar credit from my trade-in transfered to my new account. Bill summary shows that Im being charged for it. The first months bill is shown to be 237.57. Not happy, feel very mislead.I calculated out how much it should be factoring in the taxes and fees I was never told about. It still should only be a MAXIMUM of 170.37.Not 190.57Not 237.57What the heck guys?

Just bought a new phone. Nate and Brian were amazing! I would highly recommend them.

I went to the Troy store on Saturday. Everybody seemed busy but they all greeted me when i walked in the store. Brian took care of me after few minutes of wait. he was very polite and knowledgeable. he helpme out adding a new line to my plan and also finding a good deal for an iPhone 11 for my cousin. I mentioned my phone was broken and he help me out filing a claim which took less than 10 minutes. ( i had gone to my local store in the state of Arizona and nobody help me out filing the claim or trying to oriented me to replace my phone) Brian did what a had expected from my local store representative without even having to ask him. Brian went above and beyond his duty. i’ll definitely come back to this store if i need to do something with my line service even though i only come to the state of Michigan few weeks of the year.

My Experience with Brian at the Troy office was superior. He was patient with my transactions and gave me a lot of feed back about my account. My over experience was just awesome, thanks for the great customer service..

I was in the market to purchase a new phone and also switch to a new carrier. I had a fantastic experience at this location. Cyrus was extremely knowledgeable and helpful. He was able to show me a few options and kept me within my price range for my monthly budget.Overall, things went well! Their data transfer process is very efficient. In the past when Ive used other carriers, the in-store service was not great. Not only is this location well-staffed but they also have a variety of options of phones to choose from. I would highly recommend this location.

Go see AT&T Representative 5-Star Josh! 😀 The man was courteous and professional and did a great job helping me replace a product for my AT&T Android phone. Happy Customer. 😎

This is one of the best internet & cellphone stores ever. Excellent service, honest and fast responses from the employees there. I switched from the provider I have been with for more than 10 years because of this store and I am very happy with services of both home internet and cellphone. Their communications are exceptional.Tanya the manager is super wonderful. She dedicates her efforts toward phenomenal customer service. I shared my experience with my coworkers and friends and I highly recommend this store.

Brian was very helpful and informative and friendly. Super welcoming and easy experience. Definitely recommend this location

I had a very difficult issue with AT&T billing.After several attempts to work with AT&T customer service, I went to the AT&T store in Troy. I worked with Natalia, and she was able to solve the problem within a few hours.Her customer service, and attention to detail, and her sincere desire to be helpful was incredible. If there are awards for customer service Natalia deserves one.

Great service by Brian. He has patience for those of us who are basically incapable of transferring data.

James has helped me and my son get the best deal on the new IPhone 12. I still can’t believe it! Most people want you to pay more but he didn’t let us leave unsatisfied 💪🏾

I have been an AT&T customer for more than 20 years and have been very happy with the service. Today my husband and I went into this location to get our new Phones. Anthony assisted us through the entire process of setting up the new phones and transferring all of our stuff from The Cloud. He was fantastic and gives great customer service. If you need new phones or looking for a better carrier check out this AT&T location. They will take good care of you

These guys saved me and were a big help!! My cellphone broke and was busted!! They went through hell and high water to transfer my data to my new phone!! Wonderful people!!

Brought my business line here and the team at this store is awesome. Cyrus and Jeff made me feel comfortable and welcome. Glad I switched from my old provider. Can’t recommend this store enough.

Very pleased with this store! Cyrus knew what he was talking about and hooked me up with the best deal possible. Can’t wait to come back again for my family.

The best AT&T store by far !! The most helpful people work there.

Upgraded phones and service. In and out in under and hour with everything we needed

Wonderful experience from start to finish. Tech(Tomas) was incredibly helpful and knowledgeable. Answered all my questions in a very professional and kind manner. Thanks!!!

We worked with Natalia today to add a line onto our account and to get a few new phones. She did such a great job and was so kind and personable throughout the whole process. She was honest, informative, and listened to our needs. I would highly recommend her to anyone looking to make updates to their current policy or who are moving to AT&T.

Marvin Poulis was very knowledgeable and helpful! My transition from my previous carrier was seamless! Management was on point with his staff and very effective. They were conscious of how the pandemic is affecting all of us. They really made this experience smooth and comfortable! Thank you!

I have a transportation company; and just set up a business account at this location. Jason and Jeff, manager gave me great customer service. Theyre very knowledgeable and kind. I definitely recommend this store.

The person was not experienced, showing attitude to the client is not nice.

Exceptional customer service. Each employee greeted me with kindness and enthusiasm to help me find what I needed.

Tried to be helpful. Thanks for trying guys.

Sales Consultant Irineu was incredibly helpful. Best customer service I have ever received at an AT&T store! If you go to this location, ask for Irineu!

We got great service here. Quick and easy to sign up for a plan and get on our way.

Jason at the store in Troy was fantastic! Helped me through my and my husbands new phones from start to finish and explained everything we needed to know before we commited! Highly recommend!

Exceptional service! I was helped by Minhajuz who was very knowledgeable and explained the contract thoroughly. He also answered all my questions and gave me the best price possible. There were no hidden surprises, highly recommend this place.

I have had a great experience here at this store Tomas was so helpful and kind. He was so patient. He helped me to get on my new computer that he suggested. I love it. Even though this store is a little ways from me, it was worth it. Tomas was so professional ! I would love to hug him but due to covidd-19, I gave him an elbow. Thankyou

I got amazing customer service from Brian G.! He made sure all my questions were addressed and even noticed how I was frustrated with my phone. He then pointed out how I could fix those issues. This will be the store I come back to for my att questions/phone needs.

Tajh was amazing, took his time and fixed my phone issue. Definitely recommend this store.

Went to this store for an upgrade. I had tried several other locations and had no success. Jason was the best. Resolved the issues and I am all set. Highly recommend this location.

Great, fast and helpful service! This place is my new fav!

Josh was so wonderful with our family; we added a line to our plan for our son as we recently moved from out of town and he was so understanding and helpful. He worked really well with our son, involved him in the process and shared in his excitement. He made it really easy and was such a pleasure to work with - looking forward to upgrading Mom and Dad’s phones with him!

Minhaj was extremely helpful as I did not have everything handy to complete the transaction. He walked me through everything and even made sure I understood the processes necessary to do it for my other device at home. I’ve never received anything other than top notch service here.

I was helped by Minhajz. He was very helpful and really patient with me. The customer courtesy was amazing. Will keep coming back and I recommend him for all your needs.

Great experience, Jason and Brian helped with all my needs. Great store!

Natalia was very helpful and professional. The whole process was fairly quick and painless. I’ve upgraded my phone very easily and got the exact model/color that I wanted, and upon Natalia’s suggestion even got my account with AT&T upgraded for $20.00 less a month (!!!). I was very happy.

At&t has a AMAZING service for the phone and great help in the store, get help right away

BrianG was very helpful and knowledgeable and provided excellent service

Natalia was outstanding. So knowledgeable, patient and helpful. Fantastic service!!

I had gone to the att troy shopping for a new cell phone. The help I needed I was greatly disappointed.I called att office of the president, I shared the experience.I was told the treatment was unacceptable.A few days later I received a call, from the store manager, Mr Jeff Tello,From day one he was very nice to me, and asked me to let him make this right for me. I feel he and his staff tomas and brianwent above and beyond to help me.They went way, above, to help me. They put me in a new phone helped me with a problem, with my tablet.I plan to at their encouragement; to contact them with any issues I have no matter how big or small.I am grateful for the kindness compassion and williness to be of service.I in all my dealings will come to this store. 😊

They where great help and have great Custer service I recommend this store to all AT&T customers with satisfaction guaranteed Jeff the manager is the best!!

Have been to the store four to five times and every time I been there it is pretty empty. the team over there is friendly and they try their best to accommodate your request and try to find a solution to your problem as much as they can. Overall its a very clean store and its pretty empty all the time so you can get your work done very fast.

I had a wonderful experience at the AT&T on Big Beaver Rd in Troy. I was walked through the set up process with my new Apple Watch and left a very happy customer. Cyrus was one of the personnel that assisted me and I should mention that he has some of the prettiest hair I have seen thus far!

Cyrus was immensely helpful. The entire staff was actually really great!

Josh and Cyrus were absolutely outstanding in customer service and professionalism. I have been with AT&T for 20 years and this was the best experience in upgrading my phone ever!!

Got phone, which had already been opened and told I wouldnt be able to return it if I was unhappy or if I found anything, which I did, it had a sim that was already in it, not the card an extra one, and when I went to set up with my new sim for my account I found it already had the account in the phone. I had put in new sim, new Google account before I entered my first account theres no way the other account should be able to be in my new phone without being set up with info and password.I bought this phone because of hacker problems maybe its coming from AT&T all along.

Josh frank is by far one of the best employees I’ve ever talked too if I had more stars I would give more

Nothing but good stuff to say about this location. I had called in about doing an upgrade on my device, walked in spoke with Josh and he took care of me very well, made sure I had everything how I wanted it to be, very knowledgeable and would send anybody here to get taken care of!!!!

I was really happy with the service I received at AT&T store in Troy.I particularly wanted to commend sales representative Jason. He was knowledgeable, patient, and took care of business. I was so impressed with his service that I am telling my co-workers and friends about how greatof a service I received at this store.

Josh took care of me with setting up my new phone... He was very knowledgeable and made my experience awesome

AMAZING. Nikolas is the greatest guy ever! So kind and helped out so much! HIGHLY RECOMMEND!

Anthony and Stan were both extremely patient, knowledgeable and helpful when I came in to update my phone plan. They walked us through the process step by step and made everything super easy! Thank you both!

I recommend working with Minhajuz. He’s a diligent young man that assisted me on switching from Xfinity to AT&T and I couldn’t be any happier. I would recommend everyone going to this specific store and ask for Minhaj to help you. I’ll definitely come back and do further business with AT&T and Minhaj.

Natalia was excellent! I needed to add a line and get a new phone - she was very knowledgable about the available plans and made the whole process so easy. She went above and beyond to make sure the new phone got delivered in the timeframe I needed. I would highly recommend Natalia.

I had the best customer service with Tomas

Super helpful and patient in helping my family find and activate our new phones. Nik was very kind and gave us a great plan!

Jason and Stanley were wonderful customer service representatives and very concerned and knowledgable. They were extremely patient and even humorous. I will be back and refer friends and family!

Amazing staff!! The manager Brianna was so friendly!! I wasnt so happy about having to get a new phone but her energy turned that all around! She got me so excited and took the time to teach me so much about my new iPhone and iPad! Thank you!!

Have always had excellent service here!

Came in to upgrade my phome and josh took care of me. i will refer people here, store should be 5 star !!!

Great place to do business! Always have superb help from staff.

All staff members are great at this location overall. If you ever have an AT&T issue though go specifically to manager Ken. I had a minor billing issue called customer care and visited 2 Royal Oak locations with no resolution over several days. I was driving by this location tried my luck stopped in and explained my problem to Ken. He assured me the issue would be rectified promptly and within twenty minutes my issue was resolved. Ive since reached out to him two more times for help and everything went smooth as silk. This guy gets stuff done. This is my favorite location thank you much Ken!!!!!

Went in to check on my account. I was greeted by Ray who helped me answer my questions. He was Friendly, informative and a great salesmen. Overall, a store with great customer experience and a highly trained sales staff.

Iri an ignorami from a toxic masculine culture, pried me about questions about my personal life and then got angry with me when I requested for him to keep it professional. His then manager accused me of fraudulent activity (which I have j need of, I graduated top of my class at Detroit Country Day and went on to get a great job) and then kicked me out. Rambo meets rupaul, that manager was!!! Worst experience of my life, ruined my whole day and made me not even want to get an 11 pro

3 hours to set up the account and it was done wrong

Cirus was very patient and helpful he went above and beyond explaining our contract,and phone info.

Adam is a well train person. And very knowledgeable. Need more individuals like Adam. Thanks att for hiring him. Vito

Josh was great, this store should have 5 stars!

Just switched over from sprint and was able to get mine and my parents numbers ported over. Anthony was very pleasant and polite to work with.

The transfer machines were down so I couldnt transfer my contacts to my new phone otherwise good service was happy. 4 star2nd trip here, only one employee, no system to know what order people came in, no idea when we will be helped. Really poorly set up. 1 star.

Natalia was amazing during our purchase and transfer of 3 phones! Thank you for the patient and exceptions service!

Josh was absolutely marvelous he spent hours with me to help me I wasn’t familiar with these things he was patient and kind and he did everything right and I am so happy and so appreciative.

Best AT&T in the Great Lakes region. Service here was amazing and everything was as expected.

Great customer service, Jason and Cyrus are awesome.

These guys r A1, see Jason and Kris is the store manager.

Josh was amazing. Excellent customer service

Love my ATT experience! Josh was amazing!

Very friendly, knowledgeable, honest, great experience

Best AT&T location in Metro Detroit. Thanks Moe and Ken, my new galaxy is awesome and I love the DirecTV. Your service was impeccable!!!!!

Would have been zero stars if the manager Ken didn’t promptly and professionally assist me today. I’ve been chasing the other manager some blonde witch (can’t remember her name stay away from her, terrible not customer centric whatsoever) for two and a half weeks to resolve my issue. This guy did it in 30 minutes restoring my faith. Thank you.

Hamid was great. Listened to my needs, offered me value add services, and upsold me a promotional device at a great value. The process was quick and the location convenient for me. Thank you!

Highly recommended. Great customer service. Jason is awesome. Will come back.

Phone wasn’t turning on for some reason, brought it into the shop and James immediately knew the trick!!

Great store fantastic service Jason is a fantastic representative of your company. Helpful professional and knowledgeable.

Hopeless store -dont know what they are doing! I wanted to port my current physical SIM to an eSIM (for my new iPhone XS) and called them. Brian said that is not possible and I have to add a new line -pure non-sense! Then I chatted with AT&T rep online from home who sent me an eSIM by email. Now I can leave the physical SIM slot for my India number.

Terrible service! Didn’t know what they were doing. We were here to buy two phones (adding a line), and it took them forever to get that done. We spent 2 and half hours just for adding one line and an upgrade, adding a line with a customer preference area code is what it screwed was the guess by AT&T associate when we were choosing between multiple area codes and he didn’t let me pick a phone number of my choice. Waiting for 2 and half hours and not able to select my preferred phone number is very rude! The store associate (spencer) was getting upset as we were going through multiple zip codes to select my phone number. First of all he didn’t know what he was doing and blaming on the iPad and system. He should focus on customers rather than commenting on his teammates. Even the store manager Jordan didn’t seem he’s not too concerned about our issue and didn’t follow up what’s going on in the whole business. Never coming back to this store again!

Long-time AT&T wireless customers.... but MAY BE TIME TO SWITCH to Verizon. Received TERRIBLE and UNACCEPTABLE customer service at the TROY STORE ON BIG BEAVER. Long story short: weve bought numerous devices at this location. Husband had issues with his iPhone 6 continually shutting down and restarting after recent Apple update and took it into the store to see if they might help. Sales rep said, nope - its shot. The update must have fried your phones system. Cant be fixed. If you take it to the Apple store, theyll just try to sell you a refurbished phone, since yours is out of warranty. But.... I have this new phone Ill sell you to solve your problems. Oh, and now that we have your new phone added, our equipment to transfer your data from the old phone is not working. Youll have to try to do it at home or come back later.A quick search on the internet the next day showed others had a similar shut-down problem; and it could be fixed: a hard restart and patience loading the latest update while the phone shut down and restarted numerous times FIXED THE PROBLEM.Back to the store to talk to KEN, the manager, about being given crappy information from his employee and getting a new phone that isnt needed. Wouldnt take back the phone without a $45 charge (REALLY!?!?!). Cant do anything to help you. Were just sales people. hmmmmm. okay then.

Honestly the only reason I am even giving 5 stars is because of Austin. He was amazing and accommodating from the moment I walked through the door. I visited the store twice in one week the first time I was there an hour not even. The second time I waited over 2 hours when I went in bc of “system errors”. Austin walked in halfway through my visit to start his shift and took care of me in 30 min or less. The other associates didnt really seem interesed or willing to help just wanted to go on their phones or take their lunch breaks. Honestly will consider coming back to this location just because of how accommodating and patient he was throughout the process. Definitely a case of an over looked employee who should be on the track towards management.

Wow. Horrible. Not them but At&t

Great Staff and great service. Especially their home service promos. Can’t be beat by anyone else.

👌 amazing looking store greeted as soon as i went in

Worked with Anthony and he did a fantastic job. Took his time and explained everything that we needed to know clearly. No pressure.

Everyone at this location has been very helpful and professional every time I have been there.

Great experience, Jason was very helpful and knowledgeable with my phone upgrade.

Walked into the store with an issue the guy did not even try helping out simply told me “we do not resolve this issue here” difference I saw between att and T-Mobile stores. T-Mobile atlease tries to help!

Just upgraded to an S10+. Natalia rocks.

Horrible customer service. All about the sales. Kris was patient with me when making my decision to stay with Samsung vs the iPhone. But they told me I would get promotions that were not valid which means they lied and still wont honor it. For $900 phones you think youd get what youre told comes with it. Owning multiple businessess I always step up to ensure customer service and satisfaction, this is not the case.Dont go here.Dont tell people they get accessories with their purchase when you dont even know the promotion dates. Learn your job.