I bought two pairs of jeans last Thursday for a weekend trip. I removed the tags of the blue jeans and my sisters told me the pants were too big. I did remove the tags from the blue pair and only had them on maybe 5 minutes and never even unfolded the black pair. We went out and bought another pair from Old Navy so I would have something to wear for the weekend. I attempted to return both pairs of pants yesterday. I put the hanging tag back on the belt loop and the other tags in the pocket of the blue pair. It wasn’t until I got to the counter and sales clerk pointed out that they were from old navy. She said They do not refund and that I would only get a merchandise credit when I came back the next day. I had all three pairs folded in my carry on bag and had grabbed the wrong pair by accident. I said I would be back the next day to bring the correct ones. The owner was there and had already heard and talked to her sister about what happened the previous day. She was very curt with me and pointed to a sign saying that returns could only be done as originally sold with all tags and would only get a merchandise credit. If that’s the policy then ok, I understood since I did remove the tags. I’ll just return the black pair then. The black pair had never even been tried on and she wouldn’t return them because she said the clerk said they were dirty. The owner pointed and showed me a slight spot that I can’t even find in other lighting. See picture below. These pants have never even been unfolded since I bought them. She was extremely rude and wouldn’t even listen to me. She said the clerk told me they couldn’t return them because they were dirty which is a complete lie. I had my husband standing right next to me who can confirm. The owner told me she believed the clerk. She accused me of purposely trying to return old navy jeans to her store because I put the tags back on. I had only put the hanging tag back on. She left me feeling like a thief when it was a total accident. I have brought many friends and family to this local small business where I frequented . I have never been treated so poorly by anyone in retail much less an owner. I would not recommend simply because of the customer service.

Poppy Lane is the best! Aside from super cute, trendy, high quality clothing, they have great accessories! I love their bags and jewelry! They have something for everyone - even if you’re aren’t plus sized! The staff is so friendly and caring. They are always willing to help you find the perfect outfit for any occasion!

Amy and Mindy always make me feel welcome, whether I’m walking in the door 15 min to close or right when the doors open! They also recently added a super sweet and wonderful team member Jenna and she is extremely helpful in any styling needs! Every time I walk through Poppy Lane’s doors I feel welcome and I’m greeted with the warmest welcome! Even if I don’t purchase anything (which is rare, because I always find something) they always treat every customer like they are part of their family! They have the cutest, most stylish clothes in real women sizes (curvy)!! Finally something my hometown desperately needed and found in these two wonderful, fantastic sisters!! Check them out!! You won’t be disappointed!! Tell them I sent you!! 😉❤️

I love this place! Staff was very friendly and the customer service was great. Really enjoyed my trip there and i know my girl will love what i got her. Big thanks to poppy lane boutique for helping me pick it out. Will definitely be coming back.

I love Poppy Lane! Having a place that I can actually buy cute, trendy clothes has been great! I also love that I can try things on! Amy & Mindy are so helpful and having Poppy Lane has given me more confidence with clothes that fit me better! And the store is beautiful! 💕

THANK YOU to the two wonderful ladies who own this boutique. My wife has been through the ringer, and when she stumbled into their store last summer it was a life changer for her. She went from not wanting to go out in public much to feeling confident in herself. The women in this store are kind, helpful and will help anyone feel their best. Thank you ladies for helping my wife feel her best self.

I absolutely adore this store!! Such amazing clothes that are amazing in quality with an affordable price tag to match! I’ve met both sisters and staff and they treat everyone like a great friend they’ve known for years! Thank you for being inclusive and so fun!

I stopped into Poppy Lane today to look for some new fall clothing for my mother. She lives out of town and doesn’t have cute little boutiques in her town like we do in Troy. The owners were so wonderful in helping me to find the right size and style mom was looking for. Mom is excited to get her new purchases, and now I need to make another trip to the store to shop for myself as there were so many cute options!

This boutique is a wonderful addition to the vibrant downtown area in Troy. The clothing quality is impeccable, and the choices are something that you would see in much larger cities. Mindy and Amy are so welcoming, and friendly- they’ll make you feel like you’re their best friend after just a few minutes. Jenna is a sweetheart who is very kind and helpful. Curvy women deserve this type of store to shop & feel beautiful in!

I usually don’t love boutiques but this is by far one of my favorites and has the best stuff!! The owner is awesome and is so sweet and friendly!! All of the workers/employees are super welcoming and sweet also! I would highly recommend to anyone I know!

I shop at Poppy Lane all the time!! It is an amazing store with quality products, great prices, and amazing customer service. Mindy and Amy are always so helpful!! I’ve returned items there with no problem, as the tags were not removed. I will continue to shop here for all my clothing and accessories.

Great customer service! Very polite and always so kind to my tiny person and me when we come in. Great prices, come for the clothes and accessories ; stay for the high quality customer service. 100/10 recommend!

Every time I come back to Troy to visit family, I love stopping by Poppy Lane! The owners are fabulous and I love rocking all my cute jewelry from them that I can’t find anywhere else. Highly recommend for all your outfits and accessory needs!

Over the past several years, I started shopping for local small businesses. When a friend told me about this boutique, I just had to try it out. I was pleasantly surprised that everything I have purchased is of excellent quality. The staff is friendly and very professional. If you want classic and stylish pieces, try this place out.

The ladies at Poppy Lane are some of the nicest ladies I have ever met! They are always willing to help when you have questions. Super cute clothes and accessories for everyone. Thanks for Blessing Downtown Troy with your smiling faces.

I ❤️ Poppy Lane! I find the most unique clothes here. The staff always go up and beyond helping you shop as well as returns. I highly recommend stopping by and checking them out.

Absolutely love this place! Each and every item of clothes or jewelry is hand picked by wonderful, beautiful women, who KNOW what looks nice and feels good on a variety of ladies bodies.Such a great experience, in store or online shopping.

LOVE POPPY LANE!!! The workers and owners are amazing and very helpful :) I love how cute the little boutique is and all the different styles of clothing! Plus, Poppy Lane is located in downtown Troy where there is also lovely coffee places and restaurants to eat at. So, I can shop and eat every time I go :)

My experience with Poppy Lane was so enjoyable! The owners were so helpful and friendly. I hated to leave when I was finished. I was shown clothing that I’ve not seen in other stores and best of all, clothing that fit!! The store also accepted a return that I previously ordered online! I will remain a customer for life!! If you are also a curvy woman, this is the store for you!

Not only great quality clothing, but the warm welcome when you walk through the door is what keeps me going back. The ladies are so helping and sincere. The options from clothes to jewelry and everything in between is just amazing.

Such an amazing boutique!!! The owners are fabulous & made my experience super enjoyable! They were so helpful from start to finish, offering great advice & going above a beyond to help me find the perfect dress for an upcoming event… Can’t wait to go back!!!

A wonderful shopping experience on every visit! I love the quality and selection of clothing. Absolutely one of my favorite boutique shops! ❤️

Poppy Lane Boutique is awesome, great prices and the perfect outfits!! Amy is absolutely wonderful and always there to help when needed. This Boutique is definitely a must see, and my favorite in the area ❤️ best service ever!!

Poppy Lane is a beautiful store with the best owners around. They are always so sweet. Make sure to check out their jewelry bc they always have the best. Wonderful store that deserves more than 5 stars!

My absolute favorite place for accessories & layering pieces! Extended sizes allow me to use graphic tees as oversize fit. I get compliments on my Poppy Lane outfits all the time. Love it here.

Love this store and those who own it! They are always so friendly, so genuine and eager to help you at the drop of a hat. I love shopping and browsing at Poppy lane every chance I get!!!

I’ve been shopping with Poppy Lane since they opened! I always feel welcome when I’m in there by all of the employees and never leave without buying something. They have the cutest options for plus size women and young adults! My favorite place to shop 🖤

This great boutique connected next to Echo always have something great for my wife when I just want to be nice and get her something. I would recommend stopping in anytime you are downtown Troy and visit.

I have shopped at Poppy Lane several times. The store is always filled with really nice merchandise and the employees are very professional and friendly. Definitely would shop here again.

I don’t do much boutique shopping, but my girlfriend takes me to a ton of them. And this is by far the best one I’ve experienced. Nicest and most helpful staff. Owner is probably the sweetest lady I’ve ever met. I couldn’t leave without buying multiple candles from there not for my girlfriend but for me lol! Sugar cookie was the candle and wow!!! Thanks poppy ln!

The ladies are so sweet here! Clothing is super cute and comfortable! I have been in twice in the last couple months and plan on going back!

What a great place. I love the ladies that run it and their inventory is great. Come check it out now! Support small business and the ones that put the work and time in.

I love shopping here. They are so friendly and very helpful. Great selection for plus size women. Thanks ladies!

Poppy Lane is a fun place to shop. The owners love what they do and always eager to help with putting outfits together. They go above and beyond for their customers .

Poppy Lane Boutique has adorable clothes,jewelry and accessories! The staff is the greatest and super friendly! Great place to shop ❤️

Amazing and cute looking clothing! My friend has shown me this boutique and I can’t wait to support this boutique. Nice people who love helping their customers!

This darling boutique is owned by two of the best ladies I know! I am so happy Downtown Troy has been blessed with these women and their beautiful clothes.

Cutest shop with the cutest clothes. I live right down the street and frequent the shop pretty often and I never fail to find something that I love!

The owner, Amy, is such a sweet lady with an eye for fashion. The style of her store is adorable and they have the best staff there!

This boutique is so cute, and the ladies are the sweetest!! Definitely a must go to. You will not be disappointed!

Best little Boutique around for plus size. The owners and workers are the BEST! ❤

I get to wear my Jean jacket from Poppy Lane again! Love it! Might be time to see what else I can find there!! Love you girls!

Cute little boutique! Theyre always so helpful inside and treat you well. Support small businesses!

Love this place! I’ve done two returns with them with NO issues! Great place, good quality and excellent customer service!

Love this place, best customers service and very friendly. My favorite and my go to place when I have an event. And mostly because the staff is really what has me coming back.

Love Poppy Lane! Great business run by great people. Check them out sometime!

Great quality and even better service! They always have the best jewelry too!

The clothes and jewelry are adorable and the women working there are always friendly and helpful. Love having this cute shop in Troy.

This is one of my favorite places to shop...everyone here is Fabulous..if you havent stopped by...do it!

I am a repeat shopper and love this store! Everything I have purchased has been high quality and the customer service is amazing!!

To walk in off of the street feels like that you are entering into another realm. What a beautiful shop and incredible experience.

What a WONDERFUL addition to our community! The owners are amazing and their selection is great!

They have the cutest clothes for plus size. Im always greeted with nothing but excellent customer service, helpfulness and friendliness every time Im there.

This is such a great locally owned boutique. Amazing products and customer service!

I always receive a smile and great customer service while browsing at Poppy Lane Boutique. Also, check out the candles they carry, they smell amazing!!!!

Hidden Gem! Beautiful clothes! The sisters are so helpful, I love shopping at Poppy Lane!

Love the store owners and employees! Always a friendly, and great place to shop.

Amazing shop with a great selection of clothes! The owners are so helpful.

This store is top notch in quality and in integrity and service!! Love this place!

They are always super helpful and welcoming! I love shopping at Poppy Lane!

I had the ✨BEST✨ shopping experience yesterday in a local small business, that caters to curvy girls like me, that happens to be owned by sisters!!!🤩👏🏻🥰🥳👯‍♀️#OkayGodISeeYouI had an extended lunch and thought I’d pop in to Poppy Lane Boutique in downtown Troy because I’ve never been!Two bags later 🛍🛍 and yes, I bought this shirt. 😅😂🤣👚Seemed appropriate 😁🤷🏻‍♀️Great customer service, smart recommendations, and well stocked! I will absolutely be back and if you haven’t been in yet, GO!👏🏻💯👍🏻#shopsmall #supportlocal #womanownedbusiness #bossbabes #womensupportingwomen #poppylaneboutique #oakandarrowbeautyroom #troyohio

Great place to find all the treasures you didn’t know you needed.

Hey ladies, this little botique is a hidden gem. The staff is helpful and friendly and the shop is adorable!!

Amazing clothes for curvy ladies and the customer service is always top notch.

The clothes are adorable and the staff are all so friendly and helpful.

Great local owned business with the sweetest owners ever!

Great choices of clothing and very friendly staff.

Great selection and fabulous customer service! ❤️

Great staff, prices, and inventory.

Great, unique selection! Always kind people!

Cutest boutique around with the friendliest staff.❤️❤️❤️❤️🍾❤️

Wonderful items and great customer service

My wife loved your selections

One of my favorite boutiques!

Wonderful town, such a treasure of a boutique

I don’t always wear women’s clothes.When I do, I ALWAYS go to Poppy Lane.The staff knows what I like and helps me find blouses that will fit over my 27” pythons.

Amazing people !!! Amazing items for sale

Amazing customer service

Great store!

Great people

Love this place

Wonderful place!!

This boutique had the CUTEST clothes ever! Most comfortable fit I have had with shorts.This is a hidden gem. I WILL be returning!