Was already having one of my worst days in a long time, Id accidentally emergency locked myself out of my phone, they were unusually packed, standing room only, no one in a hurry to wrap their customers, people returning from break, rolling eyes, and hiding in the back, and when it was my turn, the guy was nonchalant, a little sarcastic, low-key faulted me for my own mishap & said in so many words it wasnt his problem, and I left unassisted, unsatisfied, and with the impression that they were more concerned with reducing the volume than at least trying. I had to go further north to another T-Mobile and the Chamblee Tucker squad was outstanding & I was on my way. Do better, LaVista. 👎🏿

I love this place so much. Everybody is doing great job 😊

Been coming to this location for years now! This is the only location I go to and guarantee wonderful customer service experience!

This location has the best customer service! My first time going into this location. We went to purchase me a new phone and was switched over from my old carrier of 25 yrs. I would not name my old carrier. My experience at this T-Mobile location was extremely easy. When the other carrier did not wanna release my wife phone. The store manager stepped in and showed out! His knowledge and experience was phenomenal! His customer service skills I can’t say this enough perfect! perfect! PERFECT! I can’t say anything negative about this location! Thank you for a great experience!

This is the first time I ever went in and I One Man able to be helped properly add a new person in the other day that one very knowledgeable I would even still

I decided to switch from Sprint to T-Mobile (I know, I know) and Im so glad I went to this location. I cant remember getting more knowledgable, helpful, respectful customer service. I had to go back a couple of times to switch sim cards and a third to get a new phone. Every time I received excellent care. They even went above and beyond to make sure I got every possible discount and saved as much as possible on my monthly bill. I highly recommend talking to Henny and/or Ricardo (manager) - you wont regret it!

Had the best customer experience at this store today! Shaniqua was so incredibly kind in helping to get my mother out of her dying S7 and set up in a new phone she feels comfortable operating. She took the time to walk through what was important to my mother to find a phone that would do what she wanted without overloading her with confusing and unnecessary features. Then she patiently transferred all of the data, put on the new screen protector and helped set up the email. For someone who dreads change the way my mother does to walk out of the store talking about how much fun she had is a gift. Thanks for taking such good care of us!

Excellent extremely excellent service I would recommend this store always😀😀

Shamika was great

Corey helped me out by getting a warranty exchange expedited for me! Definitely a big save for me because Im about to go out of town. Thanks so much Corey!

Guy always said that they store’s sprint system was down. I knew he was lying because I’ve seen people do the same stuff back when I used to work for the phone service. If you don’t know how to use the system ask instead of saying it doesn’t work because every store I called said he was lying about it being down.

Shevon was very helpful! We loved her customer service! TMobile THANK YOU for hiring such an amazing person!

Ricardo, the new manager as of a few months ago, efficiently performed the device transitions I needed this afternoon while keeping the store humming.

Since I signed up for T-Mobile back in 2012, this has been my go-to location for adding lines, phones, and troubleshooting. Just today my iPhone XR locked up and the staff here had it fixed in ten minutes flat. Totally saved my day. They’re really friendly, helpful and focused on solving your problem. They are the reason I haven’t strayed from T-Mobile.

Lets just say not good

I went in to T-Mobile and was greeted. Went in to switch my iPhone 8 to my new iPhone XR. What a smooth, painless wonderful experience. The gentleman Henry assisted me and he was AWESOME!!! He not only transferred all my information into my new phone, but answered all my questions and helped me save $$$$. This is what true customer service is all about. I added my old phone to my current account so my son can have a phone and his line. Importantly I am starting to fall in love with my new phone as he said I would. Thank you Henry, you definitely eased my worries. Happy Holidays to you and your family and team. 😊Now to enjoy my XR

I came in today to upgrade my phone & was greeted by Shin who took care of me front start to finish. We went through all of the phones that were available for me to upgrade to as well as fees & offers that I was eligible for. Everything went as smoothly as possible & he did a great job at helping me set everything up so I didn’t walk out without all my pertinent information on the new device.

I stopped in yesterday to buy a Pixel 3a and despite them being very busy I was promptly helped by a friendly associate named Mike. I called before going to make sure they had one and very nice lady checked to make sure they had one. I was in and out in 15 minutes.Kudos to the great team at the Tucker store.

Great customer service

Best customer service, the staff were amazing and the manager Ricardo was so professional and made it easy and simple, I was going there just to ask a few questions and i end up buying three iPhone 11 . Thanks again

Always helpful. Kai is great

I had a wonderful experience last night at the Northlake T- Mobile. The manager ( I cannot remember her name) was INCREDIBLE!!!! She was so helpful, patient, nice and knowledgeable! I also worked with Miluska who was also so great to work with. I am so, so, so happy I switched to T-Mobile from Verizon. Better customer service and better prices. It is a WIN-WIN! You ladies rock! FIVE STAR REVIEW :)

Service was great! It was pretty busy, but it was a Friday before a three day weekend. Ally was very helpful, friendly and knowledgeable. I got in and out of there very quickly.

Stopped by T-Mobile today and it was the greatest experience ever. I went in for new service and the intent to get the iPhone 11 pro or max. Henny assisted me. MAN!!!!!!! can you say the BEST SALES REP. EVER!!!!!! The time spent here with Henny and his team was just like being with family. He recommend me to go with the iPhone 11 keeping me within my budget and giving me great reasons why it would be great fit for me. Also, he catered to my every want and need I could possibly request from him with providing a BIG SMILE 😊 through the whole experience.I definitely recommend this location, if you visit see my guy HENNY!! Peace.Love.and Light ✌🏾❤️ 💡

Great Customer service

Rep that helped me shaniqua, was very knowledgeable and had great customer service. She was very nice and kind. the music was great as well!

Great customer service Nadya

Excellent Customer Service. Allie was very patient, caring, dwon to earth and very helpful.After a long day at work and after being a loyal customer of sprint for 14yrs Allie made my transition to T-Mobile very easy for me. For this i truly appreciate her help and genuine kindness.

Mr. Mike and Mr. Corey are the awesome employees. And I am so impressed. They made my day.

T-Mobile its the DMV of phone companies they should rename themselves to T-Immobile long waiting time a very quiet atmosphere little to no eye contact the staff definitely seem like they dont want to work there! Like its their second or third job+ Its next to a abandoned game store they boarded it up! And now it just sits there vacant

Only giving them a star to write the review... I was there for 20 minutes and was talked about but not talked to... The staff talked negative about each other and while there were customers waiting one of the employees decided to walk out and go to lunch... If this is the level of customer service that Tmobile thinks is acceptable maybe I have the wrong service...

Ashanti and Henny did a wonderful job at helping me resolve my issues with my phone. They were both very knowledgeable and treated me with kindness and respect. I had a wonderful experience and learned a lot. I am happy to be a T. Mobile customer.

Always busy but always helpful. The team here is always good no matter how many times the employees change.I dont know how they do it.

Cory was very professional and kind. He was attentive to my needs and took great care of my situation. He got me out of my Sprint contract. Got low down payments on my new phone. Anybody who needs to get out of a contract please go see Cory at Tmobile on lavista road.

One word. Shanequia. Thanks for your your assistance and going above and beyond. I will drive there whenever I need help in the future.

Just a brief note...it is after Christmas and it was a slow time but there were only two on staff during my visit to pay my bill. I waited about seven minutes to be helped. Yes, longer than I would have liked but not too bad. Staff is knowlegable and I have been patronizing this location since they opened several years ago.

I had an awesome customer service experience. I went in to get my son a phone because he lost the old one. My sales representative was efficient, courteous, and went above and beyond. He made a call to Customer Service on my behalf to have some adjustments made on my account for some invalid charges. He was professional the entire time. Please when you visit this store ask for Corey T. 😊

The customer service was Great!!! Corey and Jerome helped tremendously!!!

A charge tax on retail price not sell price seems like a rip-off to me I will find out they will go down if it is

David Jalisa and Kennisha are a Power Team!!

I asked them about oneplus 6t a couple of days before its in the store and they didnt even know what oneplus is. Lol Never going back to this store. Very uninformed. And a few days ago, I went there again and asked them about the Galaxy S10 deal that would come with the galaxy bud which Im going to pre-order and the employee there kept saying I dont know, I have no idea about that deal. smh. Extremely disappointed at this store. Then I went to the store on Memorial drive and everything was solved. Dont go to this store if youre into techs and follow the tech news.

The experience with the sales person Brian Assistant manager was very professional and helpful...He did a great job helping with the problem that I had.Thank you Brian and the entire sales team.

The best staff ever. I love Cory.

Customer service reps lie to customers about product availability in other stores, as well as insurance on the iPhones.They are willing lie to you just for commission. Told me that the iPhone in red was not available in a a larger sized memory at any other T-Mobile store. Was in a pinch for time, bought the 64gb iPhone then. Called the store down the street on my way home and was told what I wanted was in stock.

The store manager and the young guy Ty helped me and was amazing but props to these people they know how to treat customers

Great Service. Tech trouble shooting. Parking easy.

Good customer service! They really work with you and tell you what the best options are available!

Great customer service....got what I needed n it was cheap

Besides the wait, the assistants were professional and kind. The phone that I had chosen as a replacement was not in stock at either stores. The person assisting myself suggested I call local stores for availability of the phone before making the trips.

I recently switched from Verizon. Service is def not as good. But its saving me some money. I really dont think they train their people cause Ive had to talk to about 20 people to resolve my issue.

I dont like T mobile worst service ever

Long time customer, never disappointed with the service.

Went in store was not acknowledged by the one representative present. She didnt even bat an eye out way. No help was recieved, so after 5 minutes I left. Never experienced that at a t mobile before.

Hi visit ok. Staff appeared to be tired but did handle my account

Very good customer service in the store.

Great experience with Mike G

BAD BAD!!!The staff is so rude, They dont even wait for me to complete my sentence, they talk over me. This is the worst expericence I ever had! So disappointed!

Not because of them but because Google didn’t update this edit suggestion before and had me out in the rain at night after the store had already closed.

The consumer service is really good

The site stated closing on Friday at 9 pm. Arrived at the store at 8:02 pm to find the store has closed and the staffs refused to assist with simple SIM card swap, just sad service.

Very lively

Google map says they are open until 9:00 PM. They close at 8:00 PM.

T-mobile not good dont go there!

Awesomely fast service.

Great service.

Unprofessional staff and they dont know crap..

Took them hours to get my account working again.

Great customer service!!

Excellent and Quick Service

Easy to get to from the highway

The worst customer service EVER!!!! I will never come to this location again in life. NEVER!!!!!

Henny is the best

Best T Mobile in the area.

Long lines but great employees

Awesome

This is THE WORST PHONE SERVICE AVAILABLE!!!!!!!!

Super nice the saleswoman