#1 Certified European Auto Repair Shop in TucsonMy visit to Little Germany was exceptional. I brought my Volkswagen cc into this repair shop due to a check engine light issue. It turns out I will need to install an intake manifold, which is covered under the extended warranty on my car. Chris and his team treated me with the utmost dignity and respect. They made me feel warm, welcomed, and appreciated. I received the highest level of customer service support I could ever imagine. The entire team at Little Germany will go above and beyond to ensure your vehicle gets fixed on time. The facility bathroom and the guest waiting area were immaculate. The atmosphere was also welcoming, and I felt special as soon as I walked into the building. So do not wait around another minute in getting your car repair, check out Little Germany TODAY. You wont be disappointed. I highly recommend this auto repair shop to anyone who drives a BMW, Volkswagen, Audi, Volvo, or Mini Cooper. Chris will ensure you receive the best quality repair and dont forget this shop does oil change as well.Thank you Chris :)

Really nice and very friendly atmosphere at Little Germany and great service, will be coming back to have all work done to my BMW. Would recommend to all my BMW drivers out there.

Worst experience ever!! I set an appointment a month before because cris and the lady at the front said they were behind. When I got to the appointment, I left it there as early as I can because I had work tomorrow. Once I came back to get the car at 5:30pm. They didnt even get to it and when I tried to start my car, the battery was dead. I told them they have to fix it or else it can lead to something more severe. When I called to check on updates all they can say is idk. Bad for business wont EVER go back again! If you have a European car I would recommend to look for a different place before you go through them. Especially if you need it right away.

What an awesome auto shop!! Professional service and reasonable prices. Chris and his team are truly outstanding. He really cares for your car. Had a check engine light come on and called in. Chris said I could stop by same day and get that checked out. Definitely will continue to support this business with all my auto repair/maintenance needs for my Audi. Highly recommend Little Germany!!

First of all owners wife Karen made me wear a face mask. Then husband came out with a expensive computer and couldnt even reset my check engine light. My friend who has a super cheap computer was able to do it. Also this place is a rip off.

I was very happy with the service we received. Very nice honest people. I will definitely bring my vehicle back here the next time I need work done.

Extremely happy about the work I need done on my car and dont feel like Im getting taken advantage of like at the dealership.....the mechanic gentleman was very knowledgeable and not looking at my wallet like a fat steak ready for the devouring!!!! Highly recommended for anyone needing work done on their German engineered vehicle!

I always take my car here. They always do exceptional work in a timely manner. If you want to sleep easy about your car performing correctly have it worked on here.

They were awesome. Very affordable and very professional. I will use them again.

Chris is a stand up guy and runs a amazing business. They truly know their vehicles

Ill be honest. At first, this place seemed fine. My only issue was they just werent calling with updates. I thought everything was just dandy. (now keep in mind I work right up the street so I can kind of see whats going on at the shop) and I noticed my car had not been moved in yet. Granted, it was the 1st day and I did not expect anything to happen but I look over and I call to ask Hey is there any updates. . .any progress with my car so far? Dude answered which car? I answer. . . He goes Your cars in the shop right now being worked on at the moment. Well call ya when its ready to go. And I can clearly see my car parked outside the shop, in the back, not moving. That was my 1st issue. Im like, cmon why do they have to BS me?This happens a couple more times. They say my car is in the diagnostic process I peek over at their lot and my car is tucked away from the street where you cant see it unless you really look. Heres the funny thing (My car had a brand new paint job kinda stands out. And I watch carefully. . .car still doesnt get moved from that spot so I continue to call for updates. It was like 3 or 4 days and that thing never moved more than once.) I had an appointment set for Tuesday and I think that was the only day anything got done on it.I dont prefer leaving my car with a shop that doesnt update ya and also BSs you when you actually DO call in for updates. Thanks sincerely for wasting my time. :)

Friendly style right on time. Clean and open.

THEY WILL TREAT YOU WELL AND DO A PRECISE JOB THAT IS WELL PRICED AND ON TIME!

Very honest, professional and kind service. I had them look for a potential leak. They cleaned the engine and did various tests, and ended up not finding anything and explained why I might have seen fluids in my garage. They never tried to sell me anything or give me the run around. Just thorough honest service.

Chris is GREAT him and his team do excellent work at a competitive price, and theyll never try to upsell you, just a straight shooter .. only place ill take my foreign...

I was happy with the repair they made to my BMW Z4 Roadster, and very happy that Kelly took the time to follow-up with me. .

Chris is genuine. from now on when i think of Little Germany, i will think about EXCELLENCE!

Chris is fantastic! They provided me fantastic service at a great price. I recently bought a Mini and don’t know much about it. They got it on the road for me.

Chris was funny, and professional.Great service, and amazing staff.They are honest, and dont over charge.They care about the customer, and will go the extra mile to see your needs met.I will only be going to Little Germany from now on.

Didnt end up doing buisness with them, and regretting it, staff was very friendly and knowledgeable. I decided to save money and order the part i needed online and it ended up costing me more with the time spent with the car down than it would have cost to buy the oem part from them, will use them for now on after waiting over a week for a part i paid for 2 day shipping on with pelican parts

Outstanding customer service and mechanical service of course!!!

This is an honest shop! Chris kept me informed. He gave me a bid to fix my BMW and he stuck to it, The work was done quickly and he had my car running better than ever.My repair cost $3,000 at Little Germany. That is way better than the $12,000 I was quoted by the shop across the street.

I cant say enough good things about Kelly & Chris that run Little Germany Tucson! I had them put in a new/ used engine for my 2001 740il BMW and after that they took my car to emissions, and this is when I was out of state ( in Mississippi)! Nice, honest people that went the extra mile for me...thank you Hal!

Exceptional and excellent dealer quality work. This is the only place I bring my BMW 328xi. Chris in the service department is an expert and he knows is stuff inside and out and not to mention they are very reasonable and fair quotes and prices

Chris and his team here are the absolute most honest and clean working repair shop. Love how they go the extra mile to repair things the right way correctly. No shortcuts, no BS, and you get exactly what you pay for. Quality!!! Always a pleasure doing business here.

This is a great shop, second generation and they know what they are doing. Owning a Farmers Insurance Agency for 30 years I know a great automotive shop. They are honest and do great work which allows me to enjoy my BMW Z4. Thank you Kelly and Chris for the awesome service.

Great Surprise, work on my Audi was fast reasonable and HONEST!

Trustworthy, super friendly, and fastest service Ive ever dealt with. Highly recommended!

No words can express our gratitude for Little Germany of Tuscan auto repair. We were driving from San Miguel de Allende Mexico to No California and urgently needed major repair on Volvo. Their kindness and attention got us back on our way by end of business day after having to get part delivered from Phoenix. Thank you again Kelly, Chris and mechanics.

Great people to do business with. Great prices too. I highly recommend them.

Very friendly employees, great service and was done right the first time! Just how a mechanic should be! Will definitely be using these guys in the future! Chris is awesome!

This little workshop is very personable and competent. They work with the customer to insure you are getting everything that you need. They do great work and their prices are as good as any. The staff are friendly and efficient, the mechanics are highly competent and flexible and the advice given is top-notched! I would recommend this place to anyone who has a mini (as I had). The work was quickly done, the mechanic actually called me when he said he would and I felt welcome there at every visit. I love Little Germany!!

Amazing service! They are honest, affordable, and fast. Had a crankshaft sensor issue and they offered the most affordable and realistic price. Now I know where to take my BMW.

We always get great service for our 2004 BMW 325i and Friday was no exception. We scheduled an appointment for a dead battery problem, jump started the car and a few minutes later my dead battery was being replaced while I waited. I was able to get to work on time. Thank you for saving my day!

Great customer service

The guys here are wonderful, the lady at the front is sweet and caring. I love Chris! He reminds me much of my dad.This will be the ONLY place I take my mini for regular maintenance. ( oil changes, tire rotations)

These guys are awesome. They always go above and beyond to help. Chris is a super helpful dude.

I wish there were more stars to give! Little Germany is a FANTASTIC auto-repair company! This week, I found myself stranded due to a faulty fuel pump. Little Germany came highly recommended by a family friend, so I called Chris who helped walked me through the situation. He was kind, helpful and took such good care of my vehicle! All repairs were made in one day!My first experience at Little Germany in Tucson was fantastic! Great customer service, great prices and a friendly staff! This is the ONLY place I plan on taking my BMW to from now on!

Little Germany repaired my 3 series BMW in one day. I found the manager, Chris Bawgus, to be very friendly and honest, and I saved a significant amount of money compared to what the dealer wanted for the same repairs. I highly recommend Little Germany and will use them in the future.

Im an out of state college student (who is used to having Her Dad take care of all her car troubles) and being a girl - it is easy to be misled and way overcharged for BMW tune-ups..I have been coming to Little Germany for 3 years and is the only place in Tucson where I continue to have quality service and NOT be overcharged!! Also Curt is like a Dad to me who is ALWAYS looking out for my best interest and really explains how my 08 328xi works and what problems are occurring/how theyre fixed. Little Germany helps me keep my ride in good shape so I can keep cruising!

Great service for your out of warranty BMW They also do Mercedes.Got my 2005 X5 purring like a lion. Youll get personalized service.

Kelly has bent over backwards for me to find me a replacement door panel to replace my speaker covers for my Mini 2008. She is very kind and a pleasure to talk to.

Have used this shop for my 05 BMW X5 Service is always PERSONAL and comparable to the dealer. Had to return for an extensive repair and are patiently waiting for the outcome. Should be perfect!

I have come to Little Germany for over 40 years because it provides professional and friendly service that you can count on. The new service manager, Chris Bawgus is a worthy successor to David Lansing. He is more than just a service manager, but a friend whom I can depend upon for advice and assistance with my any BMW problems that I may have.Great service and fair prices keep me coming back.

I love Little Germany! Awesome customer service.. from being warmly greeted when I brought my car in and including the the integrity and professionalism of the entire staff!This is a shop that really cares about the quality of the services they are providing.

Very fast excellent service, thanks a lot, guys!!

Took my Volvo S70 in because it had to pass emissions & I couldnt fix the check engine light issue on my own. Scheduled a time with Little Germany to have my car looked at. They did great work, and even when my check engine light came back on, I was able to take my car back and was taken care of quickly. When any car issue comes up again, Ill be sure to go to Little Germany.

My experience at little Germany was great. I needed a timing belt, tensioner and water pump replaced in my Audi. I talked to Chris over the phone and wanted an estimate . He told me over the phone basically what it would cost . None of this so you got to bring it in, then well take it all apart and then will tell you how much its going to be after its all a part, runaround that you get from most shops. Not only were they able to get my car in, in a timely manner they also did the work in a timely manner . On top of that since I lived near Chris he picked my car up that morning and delivered it later that evening, all work completed no extra charges . Ive been looking for an outfit like this that would work on German cars in Tucson for a long time. Ive had dealings with absolute lying crooks in the German car business in Tucson . Chris is as honest as they come . I suggest you dont take any chances with other outfits in Tucson just be safe and go to little Germany . I think youll be refreshingly pleased.

Ive taken 3 different BMWs I own to little Germany. I love that I can get parts there very quickly; most of the time same day or next day. Chris is wonderful he will either tell me how to fix it myself or if I feel the job is to hard they can get the repair done for me at a very reasonable price. Ive been through many other car repair places in Tucson but now I wont go to any place but Little Germany. They are trustworthy and that piece of mind means very much to me. The ladies in the front office are so welcoming and friendly. Its very hard these days to get the customer service that these guys give out.

Ive been taking my BMW Z3 to Little Germany for several years now. They were first recommended to me by a friend who also has a Z3. He said hes always been happy with their work.I have to agree. All the work that Ive had done there has been done quickly and well. I had a problem with misfires under load and they were able to diagnose the problem quickly.

This place is everything a shop should be. Old school quality service and above all, honesty. I made the mistake of taking my 5 series to the stealership once, never again! Talk to Chris, hell get your car fixed quickly and do so at an affordable rate.

Love these guys and gals. Always very nice and will go that extra mile for you, thats something that doesnt happen often enough.

I had usually taken my car to the Audi dealership here in Tucson for service. The uncouth, disdainful attitude of a service rep (retired now) drove me to take my business elsewhere. Finding a good mechanic is a hit and miss. I wasnt sure what my experience would be when I called Little Germany to make an appointment. When I showed up for my appointment, I was immediately taken care of. No hassle! No pressure! Extremely courteous and knowledgeable staff. And there is nowhere else Id rather take my business than to Little Germany Tucson. Kudos.

Have taken my BMW Z-4 to Little Germany for over 4 years now and have had nothing but outstanding service from Chris and his mechanics.Most recently I had to take the car in for an engine change due to flooding. The engine change was completed in a very timely manner and to my satisfaction. It doesnt matter what work is required on you vehicle, you can count on top quality maintenance.I wouldnt consider having anyone else in Tucson work on my Z-4. If you want work on your vehicle done in a timely and professional manner, youll take it to Chris at Little Germany.

I am an independent career that delivers car parts to different shops around town Little Germany has extremely friendly service and the staff always has a smile whenever I walk into their stop would you like seven times a day if you ever need anything done these guys will go out of their way to help you

My name is Alfonso and this place is amazing. The help the information and just knowing German cards is a great relief knowing I can count on them they have never failed me I highly recommend this to any body with a German car I have an Audi myself but if you dont have the big money to go to the dealership and get scammed by them go to little Germany they have parts and do mechanic work there so its a one stop shop for your luxury German car five stars highly recommended

Timely and professional service. They worked with my insurance to cover replacement engine for my 328i which was hydro locked. Thank you especially to their service manager Chris Bawgus! Would highly recommend to anyone in the Tucson area needing service on their car, especially German-made.

AWESOME service!!

Phenomenal staff! The work done on my BMW MRoadster was fast, affordable and excellent! Manager Chris knows this business and offers excellent and insightful knowledge on auto repair!

WOW! I am not kidding. WOW. I have always worked on my daughters BMW because of a fear of mechanics ... especially Dealer BMW mechanics. Oh my gosh, I have never been more pleased or surprised with this garage (Little Germany, Inc.)They really came through for me when I did not have time to do some repairs. They quickly repaired breaks and an instrument panel. I knew of the problems with my car before I went in to the garage. Chris is completely honest and fair. I have found my one and only BMW mechanic for life. Thank you Little Germany! Anyone have any questions, feel free to write me and I will respond. I cant say enough good things about this company.

I had a GREAT experience here. Chris and the rest of the staff were very friendly and they fixed my car fast! I wont take my Audi anywhere else now...THANK YOU!! :-)

They promised they would take care of my problem when my Passat did not pass inspection and after three hours and $400, the problem was still there and it didn’t pass. So I took it back and they charged me $350 more and said it might work and the mechanic quoted, “these Volkswagens, they have a mind of their own.” It still didn’t pass inspection so I had to sell it to someone in Texas whose mechanic fixed it for $100. In sum, beware of their shiny smiles.

Good service, always well taken care by Chris.

Awesome shop overall - highly recommended. I have been bringing my 2001 325xi wagon to Little Germany ever since I moved to Tucson, about 3-1/2 years ago. My little wagons been there for both regular maintenance and the occasional needed repairs (including pack rat damage) several times. Chris and the crew there do a great job! Their rates are very reasonable and I never have a problem setting up a convenient appointment time. They have always delivered quality repairs on time and at or under their quote, which is important as Im a student and on a budget. I trust them with my car - there have been a number of smaller things that Ive taken the car in for (some they catch, some Ive caught) and they have been very helpful in explaining whats needed before starting the work. Chris keeps me updated when there have been larger repairs (necessitating the car staying there for a few days), which has also been nice. Ive even gotten rides to campus or home when needed, which has also been a nice added touch. Im glad I found these guys, they have been really great to deal with all around.

I always go to German specialists with my VW. I had read all the reviews below about Little Germany keeping cars and coming up with ridiculous reasons to change parts, so I was naturally wary when my 2002 Jettas AC went hot and I took it there to have it looked at. Chris was very nice, and called me regularly while my car was there to keep me updated. Turns out my aux fan control unit was burned out due to an electrical short, so it took the mechanic a few days to find the short and get the car back to me. Once it was done, the car was blowing beautiful cold air!Then, after a few days, the air started blowing hot again. I took it back to Little Germany and had them look at it, when to my surprise they brought it right back out on the lot and said it was working fine (it was!). Apparently, the mechanic checked my fuses and closed the hood, and the AC flipped back on again. It worked for a few days again, and then went hot once more!So, I took it back finally today and they discovered that one of the fuses above my battery was loose (explains why shutting the hood hard might make it kick back on), and once they cleaned it and put it back in the aux fans kicked on and everything started working fine. They were really busy, but they did this for me without a wait since I was frustrated that the AC still wasnt working.I appreciate how Chris took the extra time to figure out what was wrong after the initial repairs, and didnt charge me a dime extra because it was all under warranty, according to him. Moral of the story is: Ignore the previous reviews, because Little Germany is an honest business that does a fantastic job to keep its customers happy and fix problems!

I OWN A LOCAL AUTOMTOTIVE SUSPENSION SHOP HERE IN TUCSON I HAD MY BMW WORKED ON AT INDEPENDENT BMW AND SPENT 3 THOUSAND DOLLARS CAR WAS STILL NOT RUNNING CORRECTLY I FOUND LITTLE GERMANY AND THE FIXED IT FOR $107.00 CHRIS WAS AWESOME AND VERY HELPFUL. THANK YOU LITTLE GERMANY TEAM!

Excellent Service and support provided - had a problem - last minute call with great response - CHRIS checked and make a room for checking the problem - found the issue - repaired for a very reasonable final cost - very friendly and supportive team - highly recommend the shopAC

This is owner by the Resolvestore. Same great service!

Update:I wish I could give this place more that 5 stars. Chris is readly friendly and personable, excellent customer service (un like the dude over at Perfectional Auto across the street). I came in without an appointment they took a look at my car rather quickly and found the issue in no time. I wish I had a place like this where I live in Provo Utah, keep up the good work.Original post:I have a coolant leaking issue with my 2014 passat TDI. I first call the guys across the street (Perfection Auto Works) and asked it they knew where the coolant temp sensor was, the guy I talked to at Perfection Auto was very short with me and was not helpful then he hung up the phone. So I then called Little Germany, and the gentleman I talked to was really helpful and was shooting some ideas about what could be wrong. As it turns out I do not have the tools to fix it myself and so because guy was friendly and helpful I will be taking my car here.

A 1 star because after spending $2000 and them keeping my care for 2 1/2 weeks with no communication whatsoever I had to bring it elsewhere the following week to fix their mistakes, as Chris had no time for a good customer, found part prices are high and skill level is low.

Great service on my Mini.

Yesterday I had my 2004 BMW Z4 oil, oil filter and air filter changed by Jiffy Lube.Immediately my car was not functioning correctly, at stop lights in low idle the car would shut off. I thought I had an alternator problem.I took my car to Little Germany and they identified and fixed the issue within a half hour. Jiffy Lube had knocked the air flow sensor boot off, setting off nine different fault codes and the Service Engine Soon light on my dash.Little Germany fixed the issue, reset my dashboard and road tested my vehicle within a half hour.Service Manager Chris Bawgus is outstanding and the little lady at the front desk is very easy on the eyes.I could not be more impressed with Little Germany and I highly recommend them to anyone with a foreign car in the Tucson Area.

Very friendly and professional staff. Honest and skilled- theres a reason theyve been in business in Tucson for so long. Thank you Little Germany Foreign Car Repair!

I have had 2 different vehicles that I brought somewhat regularly to Little Germany a 92 Corrado, and a 91 Jetta. They have always been incredibly courteous and friendly. Their repairs are always timely, reliable, and cost effective. They are a great, honest shop.

Great shop.Very honest and competant.Great alternative to BMW dealer.

Awesome customer service, really good service . Brought in my MK4 VR6 Golf to get an issue fixed regarding my ignition, and everything was done in a fast and efficiently manner. I am very content with the outcome of the service and the time taken to accomplish the task. I do recommend this shop to any who own a european vehicle. Thank you again Chris and you staff!!!

Very honest and fixed another shops mistake . Best mechanics in town

I took my 325ci 2002 in for coolant leak, they fixed pretty fast, the staff very nice, professional, affordable, found the issue fast, thanks guys for the job done, I will be back if I have issues.

Great place for prepurchase inspection!

Took my 3 series there several times . Had control arm bushings replaced and they failed a year later. They were kind enough to redo the work at no cost and insisted they were using genuine OEM parts. 18 months later, the bushings failed again. I had a knowledgeable honest shop do the work and they told me the parts had failed.Chris Baugus, the service manager is very genial but he admits that he has no knowledge or expertise in German cars. Because of the expensive nature of German car repair this is a major problem. Even if the shop used OEM parts and were honest, they lack the expertise to mitigate and navigate the expensive repair work.

The best.

I took my maroon 2011 328i coupe with gold wheels in here because i had a pinched o2 sensor as well as not having my valvetronic motor completly screwed in. Long story short car started misfiring the next day after i picked it up and they took it in with no charges. Chris told me i wont have to pay a dime. I ended up replacing a valvecover on the vehicle prior to bringing the vehicle to thier shop and for them to be willing to track down my error without charging me had me shocked. If i ever own another bmw i will bring it back but i ended up going american luxury this time around thanks little germany

Got me in the same day. In and out in less than an hour. Excellent and friendly service.

Little Germany stresses the importance of customer service on their webpage, however this is a farce.I took my VW Beetle in on Monday the 16th of February to have some work done on it. There was a coolant leak, temperature gauge was off, and some elements around the heating core needed to be replaced.A man named Chris told us that he was NOT confident in his ability to work on my car without further damaging the heating core which he said would cost ME another $2000. I explained very simply if you break it, you buy it, and it should not be the customers responsibility to pay for something that they, as a company, had broken. Chris told me word for word I dont want to be responsible for the part if I break it. This is why I am having to pick up my car without a single problem having been fixed and take it elsewhere to have it serviced.Little Germany needs to learn to take responsibility for their action.I am shocked at how unprofessional they were through this entire situation.I hope this saves others the trouble and hassle that I had to go through.EDIT: Apparently when Little Germany did their diagnostic they completely forgot to mention at least three more things that needed repair on my car.THANK GOODNESS I TOOK MY CAR ELSEWHERE

1. Terrible customer service. The easiest thing for a company to do is call you back. It was a daily hassle to get a hold of anyone. 2. Mechanic had no knowledge of audis. I have heard that the BMW mechanic there is great so if u dont own one dont go here. My car was having transmission issues where the symptoms showed a linkage issue. After a month and a half of trying to get the tranny out and onto a pallet yo be shipped I pulled the plug and took to independent volkswagen and audi. As soon as they got it up in the air they found the problem. It was the linkage. So they not only told me it was not the linkage 5 times but almost caused me to purchase another transmission and spend more money for something that was not broke. I would not take your car here unless you want to be lied to and taken for a sucker.

Expert Service! Great job gang.

Just moved to Tucson, and needed some engine light issues looked at (withouit being taken advantage of) Found the service to be very timely, professional and knowledgable on a VW Passat W8. Many people claim they know the car, but as owners find out, the good shops are diffiecult to find. Little Germany did demonstrate W-8 knowledge. This was my first time in and I will go back. Stay tuned.

Great!

Waited an extra 45 minutes longer than told and the full inspection wasnt even done. Had to wait for a call later to get pricing. Then pricing was ridiculous. Next place I got was 1/3rd the price.

Would give 0 stars if possible

Very impressive work

Dishonest shop.

Excellent know how

Awesome

No competition!

Pending review

10/10

Fast and cheap !! With much experience