I had hearing aids starting in 2015 from another vendor. They never worked right. My experience with Russell has been night and day. I can hear again! Not only that, but he tested my hearing and my cognition. in an enclosed booth. (The. other vendor tested my hearing at a desk). He then adjusted my hearing aids, and saw me in two weeks to check how things were going. He made more adjustments. I have never bought from somebody so easy to work with. In particular, I can now hear my son clearly over the phone--my hearing aids switch to direct audio during phone calls!). He also created settings for 1-music and 2-television. These can be switched either by pushing a button on the hearing aids or by touching the desired setting on my cell phone. Hurray for Russell.

Russell of Heros of Hearing, got my wife’s hearing aids working properly after her original audiologist seemingly dropped off the face of the earth. He even helped her update her phones OS so it work better with her aids. Thanks Russell, she has found the right person!

Russell is a great guy to work with. He explains everything about your hearing aid experience and patiently answers all your questions. My wife and I love our new hearing aids. Go see Russell and his wife at Heroes of Hearing. Denny Howard

Heroes of Hearing has been a pleasure to work with my new hearing aids. They are very well informed and have explained clearly the use and settings on the equipment. Pricing is competitive but the services are outstanding.

I have had excellent care here.. Russell takes time to answer all my questions.. He is very helpful.

The care and attention was awesome, I am so pleased with the time spent to make sure everything was done correctly. I’m now able to hear things I have not heard in years. I want to thank Russell for the concern for your patients and time well spent with them. You won’t be disappointed with Heroes of Hearing!!!! They are the best.

Great initial experience with hearing professional. Listens to concerns without rushing. Resolved issues with proactive and caring approach. So far so good.

My family, friends and coworkers have been repeating things to me for several years now.Ignoring interaction where conversations were not directed to me I found myself tuning folks out, turns out I have hearing issues in both ears.Mom jokingly suggested get tested before retirement. Called insurance informed them I was aware I was not hearing well and boom, received my first call from Russell.I have been extremely impressed with Russell’s knowledge and experience in the testing process, his professionalism put me at ease right away. He spent at least two hours with me explaining how the inner ear worked, also explained each level of function.He was able to answer all of my questions.Today I received my aids and again he spent a lot of time with me. Testing making adjustmentsmaking sure I am getting the best results from my devices.I would recommend Heros of Hearing on Ina Road to every and all. GET TESTED FOR ANY TYPE OF RINGING, HISSING NOISE, that is a sure sign something is brewing you do not have to be totally deaf like most people think.I am so surprised how much I have been missing out on, WOW UNBELIEVABLE 👍 😇

Russ Broadhead is a wonderful person and great audiologist. Ive been to several different audiologists--by far, Russ provided the most thorough examination, paid great attention to detail, worked with me, answered questions and always found a way to help me. I experience tinnitus, so finding the right person and the right hearing aids is critical to me. Youre in good hands with Russ.

About 3 1/2 yrs ago I purchased a pair of hearing aides. Not knowing any better, I accepted what was offered. Needless to say, as my hearing worsened, I heard less & less, even with adjustments. I finally grew so discouraged, as I couldnt hear conversations, some days Id actually be in tears! I finally decided that was it! I was put in contact with Heroes of Hearing. Yes, I can finally hear!! This has been such a fantastic experience for me, I feel I have a new lease on life. I dont have to miss conversations anymore! And, my hearing aides are actually comfortable! I can truly say, being helped by Heroes of Hearing has been a God sent for me.

I am well pleased with my visits at Heroes of Hearing in Tucson. I am so greatful that you mentioned buying refurbished hearing aids. That way I was able to buy a much better H.A. at a good price. SUPER. No other hearing specialist ever mentioned refurbished hearing aids. I am well pleased with Russell Broadheads knowledge and expertise about hearing aids. I never ever dreamed of getting this quality and expensive of a hearing aid. Thanks for your good service. Ronald Hodges.

They have the best customer service ever! They always greet you with a smile and offer a nice cold water. They listen and understand your needs and then show you your best options. They take great care of you always. They truly are heroes in my ears=D!!!

The way Heros of Hearing showed me the difference between what my world sounded like before and after a hearing device was both positive and encouraging.

First visit to this audiologist. Love the non rushed pace of the appointment and the great detail was paid on my concerns . Everything was explained to me and I got advice on how to proceed on my future appointments and what services are available for me. Definitely recommend this place because of the individualized attention given!

My husband and I reached out to Russel after we have had months of having to repeat ourselves with a dear family member. Russel was amazing- he patiently explained how the ear works, answered our questions about the process, and very gently and respectfully guided us to understanding the kind of hearing loss she was experiencing. He recommended two aids that are invisible but amazing and he has fine-tuned them to work specifically for her unique hearing loss. His caring, followups and expertise have made this an incredible experience for all of us. Plus, she can hear us now!

Mom was hesitant about getting hearing aids, but once she was tested, educated, and fitted, her life changed. It was like she woke up. Wish we had found Heroes of Hearing sooner! Very professional and caring.

I had a wonderful experience with Heroes of Hearing and highly recommend them. Russell was very professional and made the appointment comfortable and at ease. He educated me on hearing and hearing loss and what I need to do to protect my hearing now. Excellent service!!

Although I am not a client at this hearing health care provider, I need to sing their praises for being instrumental in reuniting me with my recently lost brand new digital hearing aid.Two and a half weeks ago, I lost this extremely valuable brand-new digital hearing aid while dining at a local Tucson restaurant. The hearing aid is critical to my communication and I have been diligently trying to track it down, but to no avail.Apparently, a thoughtful customer found my hearing aid and returned it to the restaurant next door (Sauce) to the one where I had dined. The thoughtful manager, Allison at Sauce, took the initiative to contact a local business (Heroes of Hearing) that deals with hearing health care. Russell Broadhead, Hearing Instrument Specialist from Heroes of Hearing, was kind enough and diligent enough to track down the hearing aid manufacturer and give them the serial number of the hearing aid to help locate me.He located my e-mail and I was subsequently contacted and was able to retrieve my new hearing aid at the restaurant. What a miracle and a circle of caring initiated by Alison and brought full circle by Russell!In this world where reports of anger and bullying seem to get the focus, it is inspiring that Tucson is the home to many heroes. Thank you Russell Broadhead, from Heroes of Hearing, for being one of them.

For the first time testing my hearing I was quite surprised on the professionalism and customer service relationship Heroes of Hearing offered me. I felt as if I was part of their family! I was able to get an accurate reading and was consulted on best case resolutions for my hearing. I was surprised on the education my hearing had on my health. Such an awesome experience and a great team to work with.

I had a wonderful experience at Heoes of Hearing with Russ. My hearing aids were giving me problems and Russ was able to fix them. When I asked him about buying a new pair he suggested I wait-mine are still good. It was very nice to not feel pressured into buying new ones now. I will be back next year for another tune-up. Thanks Heroes of Hearing and thanks Russ.

Excellent place, Mr. Russell Broadhead is very polite,careing, and thural.He explans everything to where you understand.I had hard time hearing anyone talk the tv was even worse but he did hearing test got me gearing aids an what a BIG difference.I have no oroblem hearing an understanding what people are saying. Tv not full blast an my daughter says bid difference mom.I wpild reamend Heroes of hearing to everyone

Russ Broadhead is Very professional and knowledgable..Explains everything for common comprehension...Is very personable and concerns for his client

I enjoyed very much the process of coming back to my hearing capabilities with Dr. Russell in Heroes of Hearing.

Visit very informative. Baseline hearing established. No pressure to buy. Mr. Broadhead was friendly, knowledgeable, and cordial.

Great service! If you need your hearing tested or if you need hearing aids, This is the place to go. Russell explained everything I needed to know. Thank you for caring about my hearing.

Quick and easy check up! Very nice people, made me very comfortable! Can’t wait to come back!

Had a great learning experience with Heroes of Hearing and I am so great full for the hearing devices that they have fitted me with! It is wonderful to hear again while watching tv and communicating with friends and love ones!

I was looking for a place to get my hearing aids fixed so I called Heroes of hearing Russell answered my call and told me how to get there set me up with a loaner so I can get my hearing aid fixed and Im very very satisfied .

Ive been using the device for 3 weeks without any issues. The device, service and followup have been beyond all my expectations. The Heroes of Hearing have proven to be my heroes of my hearing.

Awesome experience with Heroes of Hearing. Thanks Russ for testing my hearing today, see you again next year. I totally recommend Heroes of Hearing.

I feel that I need to share the experience that my husband Dean and I experienced with his random call to Heroes of hearing. Here we are, two 70 year olds travelling through Tucson when Deans hearing aide quit working...we knew a few people in town so asked them if they knew anyone to recommend for Dean to see, they didnt, so he randomly picked Heroes of hearing when he Googled hearing problems. When I walked in on the conversation Dean was so frustrated as he said I cannot understand a word shes saying and he hung up. At that point we did not know what he was going to do, around 7 that night Dean gets a phone call from Russell with Heroes of Hearing..Dean couldnt hear him so I took the phone and he explained that he could hear how frustrated Dean was when he ended that phone call with the lady, he felt he just had to call Dean to see if he could help him, which was like a miracle to us. Russell set up a 9am appointment for the next mrng and give us directions on how to get to his office, which was clear on the other side of Tucson from where we were. As we drove there we were both getting a little scared about what we were getting ourselves into.. is this guy for real or is he just going to get us over there and take advantage of us, we just didnt know. Well much to our surprise Russell was so understanding and patient, he checked Deans hearing aide and said that the microphone had gone out .. he called the company verified Dean getting it there and made arrangements to have it sent back to be fixed...when that was finished we asked if there was any possibility that he may have a spare around there that Dean could use in his left ear because his hear ing was so bad...Well bless Russell, he examined Deans hearing in that ear and explained to us, in a way no other hearing aid man had explained, how muffled Dean heard voices. Russell then fixed Dean up with a loaner hearing aide that he was able to use with an app on his phone to answer n adjust the sound at a very reasonable cost. It was an amazing experience nothing short of a miracle for us thanks to Russell. Thank you Russell for helping Dean we appreciate it more than youll ever know we wish you a future filled with success. Heroes of Hearing is fortunate to have you in Tucson..Pat Bosse, Deans wife from South Dakota.

I really was impressed by Russel being very detailed in educating me on the type of hearing loss I have and showing me the graph used to perform the hearing test.

I was highly satisfied with my service at Heroes of hearing Im from out of town and my hearing aid would not work and I was heading for Mexico and I went to see the EMT here and he was not only able to fix my hearing aid but he also cleaned all the wax out of my ears which was causing my hearing aids to get clogged I will definitely go here again if I have problems when I am in Tucson thank you so much

Great service and was taken care of very quickly.