Pro: Gracie in the paint department was phenomenal! Got me everything I needed in a short amount of time.ππ½Con: Home Depot will NOT let you be a Pro member if you do not own your own business/company. Which, if youre a homeowner, doing all if your own improvements, costs you more as an individual than if they would let you upgrade to the free Pro serviceππΎ
I went to research and probably buy a ceiling fan. As usual, I found an employee who answered my questions. The complicating factor is the need for a hugger fan, close to the ceiling. The employee educated me on the requirements I should seek. The fan I wanted was out of stock but coming soon. Plus, I bought some flowers for pots in front of my home. The Garden Department people helped me with that. Nice.
Plenty of parking. Not very busy. Easy to find what I was looking for. Check out was fast and simple. Good verity of product and a fair price. Staff was helpful and knew were the items I was looking for were located.
Its ok,friendly staff and selection of products was acceptable. I didnt feel inspired or excited about my project, shopping there. I remember years ago, home depot was the might as well store. Go in to buy a pipe wrench might as well replace the sink.. I could see so many possibilities just by looking around the place. Lately it is a real bore just search to get the things I have to.
Had a terrible experience at the tool rental. They gave me a defective tool, and since I didnt report it within an hour (I intended to rent it a whole day) they refused to give me a refund.
Nice staff that I could find. Must have reduced staff over the last 2 years by 50& or more. Couldnt get my 10 percent veteran discount, new restrictions. Goodbye Home Depot, Back to Lowes
I went there today to get plants for my backyard so that I can decorate my retaining wall before my baby shower in a week, Eric was amazing!!!!!!!!!!!! I canβt say anything bad about my experience I want to give this place 10 stars even more! He got everything that I needed set up an I wanted some backyard furniture but they were sold out but Eric was able to find me something similar and cheaper!!!!!!! 100% if you are doing your backyard see Eric. Two others were absolutely amazing as well and thatβs Lauren and Kelly! Customer service top notch! I came back to pick up my items and they wrote me an amazing note on my box βcongratulations from local Home Depotβ I absolutely started to cry and in the most amazing way! I will be coming back and I hope management sees this and gives them a huge praise because they went above and beyond!!! Made this 8 month pregnant woman so happy!!!
We have shopped at Home Depot for well over 35 years and we are grateful for their excellent Service. We purchase all our home improvement needs from them. For our own home and our rentals. Also all of our grown children shop there too and their families! Thank you for being there for us!!!
Great store, manager was wearing an orange apron and helping customersLogan is the The store manager and is the real deal and this store has the best customer service around. Hands down the best store I have been to across 5 states, and I am a former employee from the 80s
Seeking mosquito coils. Must be really popular this year. Store associates have been very helpful in my search.
They didnt have what I needed π however supplies are not in their control and I understand.
I had been to home depot a couple of times and it has been hit and miss from 5 stars to 2. Today I was checking out and the young lady acted like she barely had anytime to deal with the customer. She started checking me out and said there extremely rude & just walked away she didnthave anyone else waiting except maybe her friends on her phone . I almost walked out. The 5 stars are for Jessie, Sarah &Rachael. Theyre excellent, Sarah did a fantastic job and was very knowledgeable about the refrigerator I purchased. Jessie was awesome on helping me setup my corporate account and explaining everything to me. Rachael a true example of customer service as well as her pleasant disposition. I will continue to shop there in the future and so will our company because of these 3 outstanding employees !!
A great morning browsing at the Marana Home Depot. Every single single staff member was attentive, helpful, smiling and engaging. I felt wecomed and at home!!!Good job!
Hello if HOMEDEPO WOULD STOP LISTENING TO THE GOVERNMENT IT WOULD BE A GREAT PLACE TO BUY ALL MY STUFF BUT THE WAY ITS GOING I THINK NOT SO CALL THE FAMILY STORE. HAVE A BLESSED DAY AND YOUR FAMILYS.
Bonnie in windows and doors!!!!!! Shes my hero! Everyone goes above and beyond. Store is great, staff is great, selection is great. Never been unhappy with anything art this store.
I love this place Im a professional contractor Im always in there for myself and for work. Always friendly staff
Was looking for a very sturdy one piece garden fork. Terry from the lumber section was very helpful.
As all hardware stores you have your ups and downs different personalities for different departments but overall prices are reasonable and services are great
Sometimes you can find someone who is actually knowledgeable on drip irrigation. So I go there for my dro irrigation repair needs.
Went fairly early but like many other places these days not many people wearing masks. :( Got the item I was buying & got out asap.
All employees wore face masks. It was optional for shoppers. Sanitizer stations were available for shoppers. Plexiglass barriers were in place at the cashiers. Items were easy to find due to lane singage
Seems pretty standard for a Home Depot. You are pretty much left alone to do your shopping which is what I prefer in a store, as opposed to being bothered constantly. Prices are pretty high compared to shopping online, would be ideal if they had a price match program to keep money in the local economy as opposed to spending it online.
I prefer Lowes, but each store has slightly different inventory
I use the bathroomThey are always clean
Very knowledgeable staff. Always kind and helpful
Great place and they have just about everything you would need for most projects, but their tools selection isnt as good as other home depots out there.
Great, item priced wrong at store verses website price.nice man corrected.
Why, when there are employees wearing orange smocks standing around all over the store, does no one offer to help a customer? Their conversations with each other must be really important!!!!!
Good service but slow to check out
Looks like someone is on the ball. The store looks fully stocked!
I just wanted to take a minute and think James from the paint department. He was awesome. I needed 12 different colors of paint and he was extremely patient and kind. Very appreciated!
Nice to go in and find what your looking for. Prices are reasonable for what you purchase.
I love this place. Home Depot makes me feel now the way that toy stores made me feel as a kid. Its always a struggle not to blow all of my money on a visit. As for this location specifically, Ive always had a pleasant experience. Im usually able to find what Im looking for, and when I cant an employee is never far away to offer aid. The workers here are friendly and seem knowledgeable about a wide range of products and projects.
Great staff. Well stocked store. Pulling into the parking lot is the most difficult part of the visit.
Have special ordered support beams for a job and this has been my 5th time having to have them send it back due to the poor quality of wood (a huge crack all the way through middle of a 20 ft 6x12 beam). One time had to send the wood back 3 times one after another. I understand lumber is limited but dont try to sell something thats not usable
Bought lots of beautiful plants. Store was clean staff friendly
Very well kept home Depot. Not much to add here - its a nice HD. π
Great! We found what we were looking for, a chest freezer, name brand at a good price. Salesforce very friendly and helpful.
Great customer sevice. A few associates asked if I needed help finding anything. I said no, but then for fun started to laugh and say, just my husband! They were awesome and smiled and asked if they could page him. Good times!
Staff can always help to answer questions and provide suggestions to help you with your projects. Just flag someone in an orange apron they may be all over and outside their department or comfort zone but will fine someone to help.
The checkout person was rude and unfriendly. I will use Lowes in the future. Lowes gives veteran discounts automatically.Not so at Homedepot.
HD fav place
Home depot is getting better at customer service. They are reducing stock in pvc which now takes multiple parts where you use to be able to do it with one part.
As most of the time when I go to the store I become invisible for the staff members working there and if you ask for help they dont know what are yiu takking about, which in some situations is fine, the problem is they dont go beyond to help you out. To be honest I dont go there unless I have to, Home Depot is my last place to go. My apologies to be honest. I will give 1 star because it doesnt let me post it without.
Christin in plumbing was an excellent sales person. I always look for her. Extremely helpful and made me feel good about my purchase. 5 star
Getting very hard to find someone to help you. Theres way too much clutter in the hallways. Sometimes you have to move things to see what it is you need behind the items that they have set out in the aisle.
Well its Home Depot, they have everything all you have to do is find it. They should put a directory near the door. They have fully embraced the self checkout process, its actually hard to find a register clerk.
They have the birdseed block the birds love at the best price.
Always have what I want/need. However, customer interaction with employees is not like it was in the 90s and early 2000s. You have to look for someone and then told Ill get someone to come help you!I used to be a training manager and always cited Home Depots commitment to always make the first contact with a customer before they even know they need help. That is not the case in these days of profit margins and reduction of staff to meet the investors expectations. Sad commentary on any business these days. Overall though Home Depot is my go to business.
Staff are nice, I always find what I need, good price, just awesome. Recommend for all To Dos. π€
Went for spray paint. Hardly any in stock. Had box above with spray cans but I guess no help to put the product out.
As always, the people of Home Depot are helpful and cheerful.Home Depot made it easy to order what we wanted online, pick it up and get a few other little things in the process.Our order was ready when we arrived and was exactly what we had ordered.Great place to shop.
This place has it all and more. Just need to sell beer and they would be on top. Just saying .The workers at this location all are so nice and ready to help you
I have a love/hate relationship with Home Depot. This Marana location has the best employees, always helpful and knowledgeable! So 100% recommend the in store experience. We ordered customer blinds and Rachel was amazing! We can always find employees who are willing to help us, which in some other area locations that may not always be the case.My hate part comes from the online experience. But I wont rant here, just highly recommend to buy in store and if its only online, find another retailer to buy it from like Amazon, Lowes online or really any other online store has to be better than online Home Depot.
Its rare Im surprised anymore but everyone at this store is so friendly and they know where items are located down to the individual aisle and bay. What a great way to delight your customers (pay attention Oregon HD stores!!)
Got a nice Tree but we had to sort through the trees ourselves. They had very limited selection in 6-7 ft trees. Most were 5-6 ft. The 2 guys working there did nothing to assist us when looking. Only helped at end when needed it cut, wrapped and carried to truck; this guy was nice.
Helpful, However just a bit low on certain items, more than likely related to Covid19. Still great service!
Terrible customer service. Ive been a loyal Home Depot shopper for a very long time. Recently I ordered baseboards through their Mills department. It took them 4 attempts and over 2 months to get it right. I was never offered an apology and no one took responsibility. Even the store manager, Logan, was no help. He was rude and dismissive
While the store and employees were great this visit I have to say Im disappointed. After they help me load my special order panels in noticed that theyre damaged on one side. I wish I had seen when they loaded in my vehicle. I hope I can fix them if not Home Depot better allow them to be returned.UPDATE I went and talked to Kim the Assistant Manager and she went above and beyond to help me. I showed her the pictures and she told me to bring them back and they would reorder and for my inconvenience deliver them for free. Thanks Kim and her team.
Great location. Good service
When in to buy a washer and dryer. Not one person came. I had one young man that said I dont work in this Department. He said would find someone for me. No one came. Waited. Seen a lot of home depot people standing around no one helped.
Good selection. Hard to find help when you need it.
My girlfriends parents and I paid for a Christmas tree inside while the employee trimmed the trees outside. When came back outside to collect the tree there was no tree to be found. We asked the employee and he said that someone may have grabbed it on the way out. Fortunately we were able to get a refund.
This is one of the nicer home depot garden centers in my opinion.
Very professional and personable employees.
Did not have what I wanted, e en though I checked online and it stated that they had it
Never seem to be enough check out people. Self service check outs are always backed up. Good selection and prices. Someone is always asking if you need help.
Had most of what I wanted
I am never really impressed much by Home Depot, but this store was probably one of the best that I have been in. I have been been in HDs from Washington state to Puerto Vallarta, Mexico.
Just experienced my first time with order and drive up delivery at Home Depot. How great, I was able to order everything online. So wonderful that I didnt have to wander the aisles looking for items. It was also good being able to determine which of the Home Depots stores had the materials versus going to my local store and finding out they didnt have several things on my list. Ill do this method again!
Hard to find good help at this store. Wanted to buy some stakes to hold down Xmas decorations. Asked two separate employees who basically take out a phone and search for it. Neither could help, so I wandered around until I found them myself. Then of course they cant find them in the register to charge me so I have to walk all they way back to where I got them, take a pic of the tag, and then show it to the cashier. Also, if youre thinking about calling for help dont bother.
Good company, all the staff is very knowledgeable. I always feel taken care of here.
All the bug killing supplies I would ever need.
Get in and out really nothing special about the visit.
We were ready to drop a few hundred bucks on new toilets. An employee could take the time to make fun of how I looked as I loaded the toilets onto the cart, but was nowhere to be found when we had a question. One guy said hed get someone and never came back, another just said it wasnt his department. Shouldve been quick and profitable for you guys.
Jacki is SO knowledgeable on plantlife and she helped us all the way. She recommended us all the care and knowledge we would ever need on the plants we bought! Definitely recommending this location. Always helpful and always love the fast service. Even though she was on the phone with another customer she came back ASAP with all the answers we asked for about the fruit tree stock available! Plant health and everything! Awesome service from her, hope to see her again next stop I make! She seriously rocks!!!
Missing a few basic things we needed for the house. Otherwise a great place to shop!
My favorite home depot. Its open at 5am as they all should be
Great place for all your handyman needs. From plumbing to tiling.
Great customer service from Kelli Reid, quick check out
Great place to find what you need to complete the little & big projects
Good, typical HD store. All employees are wearing mask and most but not all customers. The curb side pick up works good here.
This is my hometown quality store for all my handyman needs, staff is friendly n very attentive to my needs, always ready to help find, explain and instruct if need be how to use the product and process! Would have given a five star, but, my only issue is, being covid-19 conscious, I wear my mask while around anyone wherever Im at, I was disappointed this morning and my last visit a couple of weeks ago that the majority of store employees were not wearing masks! With the high volume of deaths to date,(100,000), you would think a big place of business would instruct all their staff to wear one! I went to Lowes and was amazed at how their employees wore masks! I will still be a loyal customer to Home Depot, I cant control what they do, I can only control what I do!
Im glad they hired people with disabilities showing us they can be productive in this crazy world
The home Depot is nice place to go for tools and fasteners. The staff was helpful and helped me find what I was looking for.
Wonderful people that work here. Helpful and knowledgeable.
It was pleasent. I needed help and I got it. Very helpful employees.
Hone Depot Rules and Lowes Blows!!!!When I visited this Home Depot, it was teaming with customers. Nice full shelves and crew members who were happy to help you, walk you to the product youre looking for, and answer any and all questions you. might have on their products and your project.Clean, well stocked store with knowledgeable sales staff, and competitive prices.
It was clean and the people were nice
Had exactly what I needed . Good selection fair price
They have everything my husband wants!
Love this store has good products at a reasonable price
It was great! I got exactly what i needed !