Very impressed with the customer service here. The girl Alva helped us pick up the perfect watch for our mother for Mother’s Day. She was great and attentive and made sure we left with the perfect gift and had it engraved.
Great little store, prices cant be beat, great customer service. I went in for a watch band and bought a great watch instead. Young man knows how to take care of a customer.
Love my hybrid watches, smart watch. Great oroducts, work so well. Staff is very helpful. This is s great store.
Friendly helpful staff. Found what I wanted.
In and out very quickly.. had to get 2 batteries replaced and a watched sized.. took roughly 5 mins and I was on my way. Will definitely be going back..!
Love the products but the best part is the staff. Always beyond helpful and extremely nice. We always come back for the customer service at this location.
I love Fossil I and have been extremely impressed with the service at this location. Iv been to this location several times and always have a great experience. Mitchell help me with upgrading my Gen4 smartwatch today and he provided me with excellent customer service and support! So if you ever need anything go see Mitchell he is awesome.
I got a great purse on sale with an additional 30% off. Salesman was helpful
Awesome experience at this location. I purchased my watch online and I had gone to The Michael Kors @ La Encantada to get it sized. They weren’t able to do because the watch itself was complicated. They directed to this location and they were able to help me out. Ashley, Rudy and David are great. They have great customer service! I truly appreciate their patience and work. Thank you once again guys!
I visited the store in Novemeber to inquire about some smartwatches. An associate by the name of Mitchell was able to answer my questions, as well as give me some great info I was not aware of. I returned to the store the other day and was greeted by Mitchell again! He remembered why I was in the last time and offered his help. I finalized a purchase and couldnt be more please with it. Mitchell treated me with perfect customer service (as well did his fellow associates). I will forever be a loyal consumer of this brand based off of my in-store experiences alone.
The staff is awesome! I came in to fix my fossil Q smartwatch since the charging and touch screen stopped working. Ashley was able to help me get my watch shipped and I was able to get refunded because it was within warranty. She also helped me pick a new watch and explained everything I needed to know about all the other watches and what would suit me best. Now I have a new watch thats exactly what I wanted. I highly recommend this place. Excellent customer service!
The best service !!!! 💯
This store has the most helpful and genuinely nicest workers I have ever met. I came in for help with my Crewmaster Q and Vaughn, was so helpful, and focused on fixing my problem. If you or someone you know needs a watch, I highly recommend coming here. They really know what their talking about.
Friendly staff every time I walk into this shop.
I have always had fantastic experiences at this store. Great customer service, knowledgeable staff, and quality items. Its Michael Kors jewelry priced correctly, its Armani watches you can take home. Get everything from your next wallet to your laptop bag and smart device here.
Fantastic customer service she was very knowledgeable of all the products.
Great customer service
Nice folks, great seasonal discount.
Ill never buy anything but Fossil, and its because of the staff at this Fossil store. Some time ago my watch stopped working. The first time I went to this Fossil shop they changed the battery for free, hoping that would fix it. It didnt, so I returned to the shop to send my watch out to get serviced. Without hesitation, the gentleman I spoke with took my watch, found the same model in his store, and handed me a brand new one. The interaction took less than a minute. Im just blown away. I love the Fossil brand already, and I guarantee any Fossil item I buy from now on will be at this shop.
I was very pleased with my experience at the Fossil store. I purchased a new smart watch on sale. They walked me through the setup, while spending a lot of their time answering my questions.I would definitely recommend them to others.
Awesome smart watches are on sale
New watch. Great price. Friendly service.
I went in to get my battery swapped out on my older Fossil watch (an ~$11 venture) and was told it would take about 20 minutes. I meandered around, and came back roughly 25 minutes later to pick up the watch and pay. I was told that due to me having to wait it was on the house. I even offered to pay and was declined. This was a very nice gesture and if I need a new watch, I know where to go!
Awesome service. Replaced my broken watch without any hassle. Pleasant employees. Cant ask for anymore from a watch store
Great customer service. Had exactly what I wanted.
My favorite brand with beautiful quality products with the best customer service
People were helpful and I love my new watch.
Nice Place with good collections.
Was dropping in to look for a wallet this recent Black Friday, though the wallet I was looking for was not in production anymore. Fortunately an employee named Rudy gave me a few pointers and really helped me out and was patient. Anybody looking to make a purchase at Fossil, ask for Rudy.
Excellent customer service.
I had a problem and they fixed it
Unique store
I love Fossil, especially Fossil bags.
Love this place, love this brand.
Great Service
Great Product
Pricy
One look at new watches but bought nothing.