Very clean and affordable storage. PODS cost $299. These guys charge less than many other older storage facilities, and in the stress of an emergency move out while I find another place. This Gem of a guy really made it easy. He made my day bright while I was dealing with so much struggle. Thanks Jose.I told him watch people read my reviews and show up.

Reserved 26 truck and tow dolly for one way out of state move. Everything you need for your move available. Needed some help, selected one business from their list. Showed up within reasonable time set. Great communication and worked hard.

Best location in town. Customer service was great and Adam was very helpful and informative. Truck and store were clean. Lots of options if storage as well.

I just finished renting a 5x8 cargo trailer for 19 days. Wow - what a HUGE difference in my experience between this location and others. For starters, when you go in, there are actually people behind the desks ready to take care of you (unlike two other locations I visited and had to wait for someone to actually come in to the store). But it gets better...the people behind those counters are competent and friendly.I should have read the reviews of locations BEFORE renting and I would not have wasted my time and effort.My suggestion: just rent from this location and skip the rest. Seriously, even if you live far out (like myself, in Marana), the little extra time in driving to this location will be time and effort well spent!

Wow! Very nice building! Conveniently located in downtown Tucson. Very clean and well organized. Happy customer here, highly recommend.

Super easy to get to and no real winding roads. The easy share drop-off helps a bunch

Poorest customer service in existence. They wanted me to pay someone elses $200 bill, because our phone number was the same. Not my bill, not my responsibility. They did the same thing to my son. The MANAGER refused to service me and called me a liar. They are privately owned, so I will never go to them and tell everyone I know to stay away.

It was easy and in out service cant be better then that for a work day

They gentlemen who helped me were very helpful and friendly. I was in and out very efficiently. The prices are fine, not too steep. I would recommend this location to family and friends.

This place is lacking honesty.. the people who are in charge of it are crooked,

Returned vehicle but there were no signs as to where to go. After that everything was easy.

By Far the best UHaul experience since day one customer service and turning in the cargo van. The service was quick easy and ready. Next to the highway easy location to move around all over Tucson. Thank you!

Geez when did they build this monster. Not happy with the companys performance overall from overbooked and unable to deliver as scheduled to not picking up per schedule performance was substandard. But the staff of this facility was friendly and on the ball despite the substandard performance of the rest.

Dear U-haul storage owner.Instructions for 5 star review : buy more carts. Seriously? 5 carts for 3000 units or however many there are? Other than that I would say its a good spot.

I rented a truck to go to Washington and it broke down in Nevada. Apparently this dealership doesnt believe in checking the vehicles before they go out because mine didnt have an Airfilter!! Which led to trashing the mass air flow sensor when we went through a storm. Worst move ever!!

I just got here from Texas and these people at the U-Haul storage and drop off point my U-Haul could not have treated me with any more dignity than they did. I had a rough start when I got here and they made me really feel like I was going to be okay and I was thank you so much!!😄

They had everything we needed there to get the trailer

If youre like me, youre running out of room and storage in a storage unit is necessary. Ive tried several, and U-HAUL MOVING & STORAGE, on St. Marys Road just west of Granada, is hard to beat in economy, security and courtesy. Thats why I recommend it.

Very helpful and good customer service

Hard place to get into, locked at night, bums hanging around the area asking questions trying to set people up, the inside is nice, multiple floors, very humid inside, its very clean, security cameras inside not sure about security but they have cameras,

Easy to rent a cargo van. Staff was attentive and knowledgeable.

Very helpful and clean. Fully stocked with everything you will need and great fast service

Start here and save yourself some time.Many issues with getting what I needed at the other locations.Spent 6 months moving myself and 2 friends. This location was the best by far. Rented 4 trucks in this time frame.

Great price, storage facility was easy to use, just read the email instructions very helpful. Clean and feels safe

The poor customer service. Will more than likely not rent equipment from them anymore.

Their prices are a little too high for the storage units they offer. They also have been seen and heard asking people to not use their air to air up their bike tires. They also wont let you use their restroom unless you are already a customer or unless you are there to purchase their products.

They have been so kind to me - wonderful people, especially Adam.

Super smooth experience. We rented a car hauler for half the day. We were able to transport our vehicle with no issues. When I dropped it off, it took less than 3 minutes for them to unhook it; no waiting. Great customer service. Ill be back here for my future hauling needs.

Good staff.Quickest service ever at a U-Haul StoreThank you!

Friendly and professional staff. Storage area as secure as a storage area can be. Convient location even if it is hinky getting into from 6th. Reasonably priced.

My husband and I recently moved cross country by car back in August. I had reserved two U-Boxes to transport our belongings, to be filled at U-Haul in Downtown Tucson, AZ. We ended up needing only one, and the U-Box website made it very clear that we would only have to pay for what we used. After filling and locking the U-Box on 8/7, the employees assured me that the box would be shipped according to the schedule I had reserved, for arrival at U-Haul in Lebanon, NH on 8/22. En route to our new home, I got a call (8/10) from Carina(?) from U-Haul Downtown Tucson requesting my credit card info. I found this odd because I had already provided this when I made the reservation. I asked about the status of the U-Box, and she said it would be shipped the next day. I thought everything was fine until I logged into my U-Haul account and saw that the shipping cost was still pending and still showed the original cost for two boxes. I called U-Haul on 8/17, the day after we had moved into our new place, to see if the cost would be reduced since we were only shipping one box. I was shocked to hear that the box was still in Tucson, and that the shipment had been canceled. Apparently, instead of changing the shipment from two boxes to one, an employee ended up canceling the shipment altogether! All that could be done at that point was to order a new shipment. Over the following weeks, I spent hours on the phone (mostly on hold) with U-Haul trying to get our box delivered, being passed around and disconnected several times. I was told by a Caitlin(?) in scheduling that she had to check with a U-Box specialist regarding possibly expediting our U-Box delivery, which had been rescheduled to go out on 8/20 and arrive on 9/5. This would be two weeks later than anticipated, and as we had just moved to a new state and were under quarantine for two weeks, it was a major inconvenience. Most of our belongings were in that U-Box, and we ended up spending a lot of money to get through the extra two weeks.Even worse, instead of “expediting” the delivery, they took a whole extra week to deliver our box! I called Downtown Tucson and customer service multiple times every day trying to figure out when the box would be shipped. Each day I would speak with different people who would simply brush me off and tell me it would be shipped the “next day.” Managers told me that U-Haul contracts third-party shipping companies to transport U-Boxes, making it “difficult” to schedule or track. In a last-ditch effort, my husband tweeted at U-Haul about this disaster, and surprisingly, this seemed to do the trick. We finally received a case number, and I was charged for the shipment on 9/2, which is when the box must have finally been picked up. I was also charged for a second month’s rental for the U-Box, even though I would have only used the box for a few weeks had the box been shipped when promised. The box was finally delivered on 9/12 – 21 days late. I called customer service on 9/16 to work out the refund I was due per company policy ($50 per day late) as well as the charge for the second month’s rental. A representative wrote an email on my behalf detailing this refund request to Adam, the general manager of the Downtown Tucson U-Haul location. I called Adam on 9/19 to follow up, and he said my refund should have been approved, but that he would check on the following Monday. After not hearing back from him, I tried calling him on 9/26 and left a message. As I had not received any reply or refund by 9/28, all I could do was file a dispute with my Discover card. Although a credit was applied to my account, I just found out that the charge had been reinstated a few days ago, as U-Haul had submitted documents alleging the charge was valid. I will continue to fight this, and I hope this headache will end soon. I am disappointed in the lack of communication, accountability, and training among employees at the U-Haul locations. I will never use U-Box again. I strongly recommend against using U-Box if you value your time, money, and sanity.

I only gave this star to write. Jenna is so rude. Not a single employee that I have talked to there ever notes the account correctly. Jenna wants to continually call but when I call she can’t return the messages. She also doesn’t note anything so she doesn’t remember conversations. EVERY run in I have had with them has been TERRIBLE unless it was for a payment. Jenna should not have a job in customer service. I have always chosen UHaul over its competitors but they are actively tarnishing the name. I should have known from the beginning when I originally put a truck on hold and they let someone leave with it and made me find another location that this would be a terrible experience. If you can go somewhere else, please do! I’m leaving this review so you can know what to expect but I will also be pursuing this further.

Staff super nice and clean facility. Renters vehicle and it was very clean and in good operating condition. Recommend if your looking for a climate controlled space or truck

Love u haul,they take care of u

Busy and appears to be very well organized..

Adam is rude, unprofessional, and down right disrespectful! He should not be answering a single phone call! He wants to talk over me the customer and then repeatedly says call customer service and its not his job and to call them and hung up on me. Had to calm from another number to get his name to leave this review! Keep him in auto detail or at the least away from any customer service situations. I will be leaving a 1 star for Adam on yelp, review buzz and all other sights that i can leave a review!!! Thank you Adam for not treating me like a bother, a waste of time rather then a customer.....

We rented four storage lockers for several months at this U-Haul facility and had a very positive experience. The site was clean, well run, secure and the staff were helpful and friendly. I would call out Jenna in particular as being attentive, expert and accommodating. Thank you and would definitely use them again.

Matthew helped my family find a trailer so we could deliver supplies to San Antonio during the storm. Thanks!

Truck my sister borrowed reeked of cigarettes

Our truck was clean & available on time. Excellent service overall & will definitely use again

Very good service. 👍

Adam was a great help Thanks Team Uhaul for being part of Americas Frontline Heros

Super easy and quick! Walked in, got a truck, moved our whole apartment and we were able to return it after hours with no issues.

Amazing customer service! Ryan and Sam made everything so easy for us, turning this move into one of the best Ive ever had. They made sure that we had everything we needed. The cargo van was the perfect size for a 1BR / studio, and drove surprisingly easy, not much different than a car. I will absolutely come back here next time! Thanks, guys!

Big & clean environment controlled storage.

Clean place. Still new. Polite and courteous staff. All were wearing masks.

Extremely easy to rent a vehicle. In and out in an instant.

If I could give this place zero stars I would. The manager working that day was not trying to help us, thought our situation was laughable and spoke to us in an incredibly condescending manor. He could have changed our lives for the better but was set on making sure he could have some morning entertainment at our expense. He should lose his job. He has no place in a customer service position.

Have rented 7 vehicles in, 2 years. Without fail there is always a glitch that costs time. The recent one was our guaranteed reservation had an email stating same.My wife informed the agent after taking her credit card that we would be flying all day and we used them because they were open late.Nopecalled we cancelled your guaranteed rentalSame no for uhaul the right hand ignores the left

They guys were very nice. That place was extremely clean and there were a lot of equipment options. They forgot to put the equipment dolly in the back so Im glad I checked or it would-be been a long day.

Knowledgeable workers

Nice and clean!! Good customer serviceThanks for your help !!

Nice storage facility. Have a ton of security and the uhaul are kept clean.

Place looks great, staff is knowledgeable and professional.

Will return again. quick easy prompt professional service downtown!

Awesome U-Haul location! The yard was huge and had lots of available trucks and trailers. The staff were very friendly and did everything for us. We were in and out very quickly and painlessly.

Very safe place to store your stuff😊

We rented a 10 foot truck. At checkout, I asked if I would be able to extend it another day if needed., Was told yes and just call that day if I needed more time. Called 2.5 hours before I was supposed to return truck (after I was exhausted from move) to request another day and was told I needed to return truck or I would be charge the reservation fee of the next person. Explained the situation and the person on the phone said you need to at least call a couple hours before I said I am calling almost 3 hours before its due and then he said Well, I mean more like 6 hours.Hurried to unload the truck by myself in the heat and when I returned it on time, I talked to the manager who brushed me off. Offered me his card for some future discount but I wont need it as Im not ever renting from this location again. Ive done business with U-Haul for 15 years and Ive never had a complaint before. My partner also rented a bigger truck for us that week and she was told we would get $20 back if we returned early and they didnt hold up that promise either. Do not make promises you cannot deliver on. This location looks nice, but its AWFUL.

Great service

Easy to work with. Very friendly and convenient to the freeway.

I tried to write an extensive review but evidently it was far to lengthy so heres the TLDR version:Im EXTREMELY UNHAPPY with the service we received from Uhaul. All in all we were charged almost $150  more than we were originally quoted, lost 3 days, used an additional 200 miles, spent an extra $100  in gas we shouldnt have had to, were left on the side of a busy highway for 5 hours in freezing temperatures, ignored by roadside assistance, and treated like it was our fault we were in the position we were in. When they (Uhaul) rented us a truck with 136,000+ miles on it and little to no maintenance performed (according to the mechanic they sent out). We were told by the original mechanic that it was duct taped together and thats why something broke off and blew  a hole through the radiator. Uhaul did the very least they could possibly get away with doing and they had to be prodded into doing that. In no way would I recommend anyone use Uhaul if they dont have to.

Easy returns.

Rode past.

The employee John is really friendly and helpful. Highly recommend for that U-Haul rental spot!

General manager has the best customer service and friendly really great help everyone is so friendly will use them every move

The staff is amazing! Every person I came in contact with made every step of this adventure stress free!

All the employees, including the gm, Adam, were all very respectful. I recommend this U-HAUL over all others

Wonderful place

Reserved a 16 foot truck. Arrived and they said they didnt have any, sent us to Marana to get a 16 foot truck, they didnt have one either. Awful business and the people there arent good.

ZERO Stars!!! in the middle of this whole Pandemic this establishment could not give me a 4 day grace period to get my belongings out ... Horrible community !!

Excellent service and very thoughtful team working this location.

I was in and out quickly, got the car Dollie I needed to use for a reasonable price, and the staff was very helpful and friendly.

There are a lot of options in town but this place is definitely the best! Amazing service and a superior facility!!

Staff is amazing. Adam was super will definitely use them again!!!!

Nobody at the counter, or in the office or in the break room snd I even had a reservation. I walked the property to find someone and did, wasted a lot of time. Rest of the rental process was acceptable.

Really nice facility great vehicles and the staff is amazing!

Prices. Are reasonable..Id say shop around

Easy and fast service

Nice place in an Out..

Good place to store.

Excellent customer service!

Great experience! Adam was outstanding!

Excellent service, nice trucks and clean storage.

Nice facility

Good place to rent truck.

Johnny at the counter was rude and was not even trying to assist me. I had to call and get the stuff setup at the counter un front of him and then complained about how would be loosing his in town rental. Poor customer service not friendly.

Quiet workers and efficient

Nice and big

Very helpful and courteous

Very friendly and helpful

Great service and fast

Very helpful

Great staff,

Great place

Very friendly

AMAZING!!!!

Clean

Helpful

All very fast and perfectly coupled, very dynamic and attentive staff, congratulations.