Very poor business model. Have had every excuse in the world for not having our order to us on time. Now found out they still haven’t started on our order due to another vendor dropping them. Same excuse as the last time. They were very quick to take our money but haven’t provided any services. Would not refer this business to anyone, and still working to try and get our money back from them. Called today to try and get money back and just go separate ways, and was told I would Only get a partial refund. Was told manager was there, then after holding to speak to her, was told she was busy with a conference call and then had a house call, and couldn’t take my call. Hopefully they return our call by tomorrow morning before any further actions are necessary. Miranda was the associate we have been dealing with.
Found the perfect fabric, and theyre having a sale!! It doesnt get much better❣
I am a designer and orderd fabric from them in September for a client. I paid in full. The fabric ended up being on a triple backorder. My clients loved the fabric and did not want to re-select, so I have been having to call and get updates as none were given to me freely. The last update I received was on 11/13/20, that the 3rd backorder was scheduled to come in on Friday, 12/4/20. So I tried to call Monday for an update, but they are closed Monday and Tuesday. So finally today I got ahold of someone, and was informed that the fabric has shipped, and arrived to our workroom on 11/16/20. 3 weeks ago. NO ONE CALLED, NO ONE EMAILED, NO ONE GAVE US ANY SORT OF UPDATE WHATSOEVER. My workroom is very busy with holiday deadlines and it is not their responsibility to tell us when something arrives. Our clients have been waiting so patiently and I am sorely disappointed in the lack of communication, the unprofessionalism, and honestly the entire process of working with them. I will never advise a client to pick fabric from them, ever again.
Great selections of upholstery fabric!
Beautiful fabrics