Went there today literally 10 minutes after receiving notification that my curbside order was ready for pick-up only to have the door literally closed and locked in my face. They saw me waiting and ignored me. They closed up 10 mins after opening and hung a sign on the door saying they would “open back up Weds at 11:30am”. I’m assuming Covid, but the way it was handled with me obviously waiting was poor business.

Today very helpful didnt need an appointment the lady knew exactly what she was doing and we thank him very much

Easy in, easy out.

We went here today 1/18 only to find out its by appointment or curbside you cant just walk due to covid i was very disappointed because I am visiting my sister and was trying to upgrade my sons phone. The next available was Thursday which wouldnt have worked for me. I know there is limitations with all stores with customers I understand this i would have even waited in line because not everyone wants to order their phone online to upgrade.

Good customer service. just switched to VerizonKim at the Monte Vista store in Turlock was very helpful.

Worst experience they donot know anything waste 2hrs .

Very very helpful. The rep.was very respectful and showed genuinefeelings for my situation.I appreciated the help.

My sister went in for a sim card and was told she needed to order it online and have it shipped to the store. The employee that assisted her was not warring a name tag and did not give his identity, I assume for the safety of his job because of the absolutely horrendous service they provide. If you need something go else where because they will probably offer you a samsung phone and tell you to order things they don’t make any profit on, online.

Very unhelpful. I spoke with customer service on the phone about something and they said “the store has to do it for you. Do not let them tell you they can’t do it for you.” Wasted my time at the store to be told that they absolutely can not help me.

Could not get what I wanted and the wait was too long.

We accidentally paid our bill in the store, because the machine said it wasnt accepting the payment. When we got home we discovered the mistake. Ive tried calling our store and there# goes to a generic # telling me to call and make an appointment. How if they dont answer there phone. I tried on line and they kept saying they couldnt recognize the question. How do I cancel an over payment? Really bad customer service.

I enjoyed the employees there. Mo, one of the guys that works there, was kind enough to help us out trying to see what was wrong with my fathers phone after it had been wiped. Overall, everyone was really cool and kind.

The girls are really nice, BUT they don’t know their own exchange/return policy! And it was such a huge INCONVENIENCE . Traveled quite a long way for them to tell me that we only have the option to either exchange or return .. that it was either or one time. I called customer service luckily they helped. But in fact you can exchange only once but you can still return even if you did an exchange.

Gentlemen helping me was very understanding. Branch does not accept cash to pay bill.

I went in to look at phones that I had seen online but the only one being displayed was Samsung.

We’ve had Verizon service sense 2007 . But I think it might be time to find a new cellphone provider. Got my daughter a new cellphone get to the Turlock store to get it connected and the guy came out and asked if I was there for a curbside pick up, and I said no and tried to explain to him why I was there and he cut me off and said I needed to order a new Free SIM card and to do it on line. So I went online to order my new FREE SIM card. Will now I have a new line on my account, so I called Turlock store to get some help canceling that line that I dont need, and I’ve been transferred from department to department, hung up on, be put on hold twice for 38 min. & 48min just to be disconnected and hung up on again. Verizon’s customer service and cellphone service is getting worse Every year I think it might be time to find a new cellphone phone provider.

Helpful & friendly

Great customer service. Thank you.

Very helpful.

Years ago when this store was new it had great customer service. On my last visit I just needed a sim card to activate my new phone that I had bought at Best Buy. As I have a prepay plan. When waiting in line I noticed one of the customer service reps having a snooty attitude. This was the customer service rep that ended up attending me. He asked me awkward questions about the phones purchase and my plan. My objective was met, but I walked away feeling patronized by the whole experience. The fact this store is not a franchised stored, and still in business. Is why Im giving this review two stars.

Great service great people great cleanliness in the store overall five-star rating Good job Verizon

We finally switched to Verizon and went in today to pick up our new phones. The person we originally purchased them through was not in (the person I assume gets the commission for our purchase) but another team member, Lindsay ended up helping us and she was incredibly helpful and patient. She went above and beyond to get things switched over for us and to make sure we understood the pricing. Customer service is so key for me to have a great shopping experience and she really did a fabulous job. Thanks Lindsay!!

I walked in to figure out what was going on with my newly activated account. The minute I walked in I felt uncomfortable, the staff were not very friendly nor did they help me answer any questions. They looked at me like they wanted me to answer my own question after I explained what my issue was. The gentleman that was helping me directed me to call the toll free Verizon number after I was already told to walk into the nearest branch to get my problem resolved. I had no phone so I couldnt call from the store. I felt like the workers were just gossiping about me the way the lady behind the desk looked at me. I went across the street to target where a young lady working in the electronics department, very polite, helped me figure it out.

Daniel, you should probably make sure that you hung up the phone before you mimic people! Thanks for all the help today

Not satisfied at all with customer service didnt get the help needed was gold to call tech support

Apparently there is a guy that is only qualified to check people in. While customers wait for the other reps, he just plays on his tablet and says someone will be right with you. Put your tablet down and help customers yourself dude. The other reps Ive worked with have been very helpful.

They were willing to help me during the current pandemic. Phone is critical to me.

Staff couldnt help at all! Didnt even give a try to help me get the best deal at all! If I could give them negative stars I would! I been with Verizon wireless since before 2005 and cant even help at all! I never had bad experience with Verizon wireless like in that store!

We are and have been a Verizon family for years. Great service. Never have had any problems.

Actually giving one star as there is no less. Feeling really bad even as I have been a Verizon customer for almost 3 years previously and currently a Verizon customer as well since 2 months.First I have to say currently once I rejoined, Verizon basically cheated me. I am paying almost 50$ for a 4G LTE whereas I am only getting only 3G, and seriously, I didn’t even get a 4G LTE even once since I joined two months back, just check your database or anywhere you can check if you don’t believe me and just show me once it shows you my phone getting 4G LTE, also couldn’t retrieve the 150$ rebate that you get When you join back Verizon again cause it won’t let me log in to my Verizon because it had wrong email and address and even after calling the customer care, they just passed it to tech and tech also couldn’t correct and I am being cheated for two months and even lost my rebate due to Verizon’s incompetence, and do you really expect me to pay for your incompetence every time with that much time me explaining the issue again and again continuously. However since I finally am on my soapbox, so let me vent and narrate what exactly is going on.So I took Verizon in 2015 first and continued till 2018. The plan I had was a 4G LTE one and had 4-5 persons and I was the account owner. In 2018, I made another person from that group the account owner and left Verizon. Then in September 2019, I joined back to Verizon in the same group, and in the store itself, I said why it is saying 3G whereas I bought a 4G LTE plan, the group also was having 4G LTE only anyways. The lady said it might just be taking time, wait couple of mins else call customer care. I also asked the lady about the rebate she handed me of 150$ and she said to just login to myVerizon and do it quickly.I came back, had to fly to Louisville and then checked and it was still 3G then thought let’s at least login and claim my rebate for 150$, learnt that I couldn’t even login to myVerizon as every time I was doing forgot password it was mentioning that your email in file is incorrect and when I saw, it was the account owner’s old email which he also wasn’t using, not sure how that connected because no, my email was correct till I left, and how your application or software works and any bugs is not my responsibility. Then I called the Verizon customer care, the agent asked me all sort of details, asked for the account pin which the account owner was supposed to have, I got him in the call, everything sorted out, agent said I would correct it, can you confirm the mailing address. I said mine and seemed even that was my account owners old address, as we figured even this would have gotten swapped some wrong way but seriously, figuring out your software bug, how is it my responsibility? And then the agent said that login cannot reset password until mailing address is correct and address cannot be corrected unless I can log in, I mean what kind of idiotic logic is that? And she said I will try to reset and let’s see if you can log in and still the same issue, then she said she would pass this over to the tech guy.Now the tech guy was much worse. He said let’s do one thing, let’s reset the entire phone like wipe clean, I was like are you kidding? I can do a network reset may be, but I have lot of data, cannot just wipe my phone entirely, he is like but if you just joined Verizon then the device is new, I said no, I took it through Verizon only, but since I first joined so not new, I just joined back to Verizon. He said okay then let’s do a network reset and then restart your phone and I will call you back after a minute of restart once I check. Did it, didn’t work, neither did he ever call thought he took the contact number already. The whole process took around 2.5-3 hours, and at the end, no result. Now I had to leave for work, I mean if that much incompetence from the first agent and rudeness from the tech guy, and from Verizon, I never expected.

Verizon usually has top notch customer service which is part of why Ive been with them over 15 yrs. Im hoping today was an aberration but they appeared bored, said snarky things about the other store I had visited out of state and generally couldve cared less that I was even there. Sorry you didnt make any money off me today but if your attitude had been friendlier I may have purchased the wireless charger we talked about. I wont be back to this store again - no matter how convenient the location.

Poor customer service twice at this location. Ive only been there twice. Better service calling their customer service

One of the best Verizon stores I have been to and I have been to this one several different times. Really nice friendly service

People are very helpful and understand the products well.

The gelp was good but the wait time was to long

Came here to buy an iPhone and pay off my current phone. I was in and out in 15 minutes and everyone was helpful and explained some things I didnt undertsand.

This review isnt based on the store but the reception I get: where ever I go I get sucky reception. I thought this was going to be the best service, better than at&t but I guess not

Great service and had a Note 9 phone when no one else did ..... some of the best and fastest service I have ever gotten from a Verizon store. Great job guys

They helped me process my insurance claim

Mo was great! Very helpful!

Took phone in for a dead screen. They saidoh bad sim card, replaced it. Still nothing, comment was, I dont know what youre going to do, its your phone. We cant help you Didnt offer our eligible upgrade, nothing! Perfect, switched carriers. Problem solved.

This is my second encounter with this store and just like the last visit it was very unpleasant. Ive been a Verizon loyal customer for 10 years me and my whole family, so my daughter got locked of her tablet and I took it to them to try to fix it. They didnt even try to fix it, the guy told me to literally take a hammer to it for the insurance replacement. No efforts what so ever..... well thanks for another waste of time.

Tommy and omar have great costumer service.

Sure its good to get good reception everywhere you go. Almost everywhere. Youre very happy until you receive your bill especially for internet $200 a month really. thanks for for screwing up my credit report cuz of course Im not going to pay for a service I did not receive.

Take too long and they lie to you

We pay our bill there and customer service is great

These people are rude and dont care to help at all. I just got a phone and was told to bring it in to switch it for a new one. But the only thing they said was I cant help you over and over. Even though customer service on the phone told me to bring it there. Dont waste your time going here.

This is a racket. After a week of thorough research, I came into the verizon store with an empty Sim card and 30$ prepaid card. The MyVerizon website had been down for 12 hours so I thought Id try in person. The only service I needed was for them to access MyVerizon. After a long wait, the associate who was kind informed me that my phone was not compatible with Verizons prepaid service even though I had already confirmed through research it is compatible. Verizon does not want us to know that MOST phones from Sprint and Verizon tree are compatible with the service. Same network. I figured out a way to do this very cheap. If youd like info feel free to contact me. Within one hour of leaving the store my phone was active, unlimited talk and text and a little data. Today, I am going into the store and showing the manager exactly how I did this. DO NOT let them make you believe that signing a contract is your only option.

RUDE!! RUDE!! RUDE!! RUDE!! RUDE!! GO ELSEWHERE!!!! Bought two iPhone 7. Got home and one didnt have a charger in it. Went back to the store to let them know and he politely said oh let me see what I can do for you. He pulled a used one out of the grab bag in the lower cabinet and I said no I paid for a new one and thats what I want. The Hot shot I was talking with acted like I was trying to ROB! the store. I finally had to exchange the phone so I could get a NEW charger but not without being treated like a CRIMINAL!! Im sure Verizon has a lot better staff at other stores because Verizon phone service is the best by far. Do yourself a favor and steer clear. I noticed they have the word RUDE in several reviews. Come on Manager get these rude people in shape. I almost forgot, I ask for a Manager because of the rude people and was denied!! Told I didnt need one! LOL that was a first. Thats GOOOOD service!!! LOL!! WOW!!! NEVER AGAIN FOR ME.

Dont go into a Verizon store when you can accomplish more from customer service and the 800 number. Especially dont go into the Turlock Verizon store when there are more than 3 people in the store. The staff simply cant handle the pressure. They must hire anybody who has a pulse to do a job that requires a lot of skill and knowledge. Ive been with Verizon since they were airtouch in 1995. The ignorant children they have working there werent even born yet, but Im supposed to listen to them try and sell me an iPhone? iPhones suck, and so does the customer service at the Turlock Verizon store. They simply dont know what theyre doing.

They dont work good, with in themselves. I called to try and get a replacement screen cover, I was told to go and get it replaced at the turlock store as part of the warranty. I went there and they dont do that. They said I had to call the company to get it. After calling Verizon again I got the company number and doing it myself

Awesome staff! Very friendly and extremely knowledgeable.

Not knowledgeable, friendly, or competent. I though a home store would be different. Im going back to Costco for my phones.

Very helpful and friendly staff

Was not a legal to help was told to call in to customer service the girl didnt know how to fix.

Love them been with them for 16 years!!

Love Verizon. Hate this store, they take forever, make everything very difficult and are extremely rude. If you can.... avoid this location.

Great customer service, they always make me welcome...

The employees are very pro.and nice

Like Verizon and the last time I ordered the phone online via Verizon website and picked it up in an hour. I just wish they were open a little later.

Very bad place staff all junk and they dont help you

Dealing with corporate was a nightmare came into the store and they fixed everything great customer care...

I w

Simple fix...love it when that happens

Friendly knowledgeable staff

Went into store knowing they would try to screw me. Still got screwed. Whatever. Play with snakes, gonna get bit.

Solve my problem. Thank you

They staff are very friendly, knowledgeable and helpful.

The two employees that helped my husband and I mean barely helped my husband and I. Were very super rude.

Very helpful.

I was with sprint and constantly had weak signal but thats fixed now that I switch to Verizon

You have to ask what your plan includes by detail or else you will be up sold on products you dont need without you knowing

Best customer service

Horrible service during the whole note 7 ordeal. Rude management. Overall will not be dealing with them again.

Not very helpful at all ...gave me the wrong information, I had to call Verizon and talk to a representative to get it corrected.

Pricey when buying accessories.

Friendly and fast

Second thought about verizon

The best of the best

👍

Helpful

Mediocre services

Fast service

Verizon was closed.

No good service

Im 10 years old with them

Excellent