Customer service is great you can always get in and out pay bills fast

Great people great service this is the only branch in town and I will go in in person and pay my bill otherwise Ill pay on the phone there as nice people and real professional

Thanks be to God,for giving our power company employees the knowledge to dowhat they do to keep us cool,and hot.

Nice clean place when you get a lot of good part of appliances there

It was good the worker was very helpful.And I went back for and error and I like the way it was handle

I love the kiosk... In and out... Idk why you would want to stand in that long line if all your doing is paying a bill.

Service was provide quickly and accurately.

I just rented a room at a place, and bam ! The lights were turned off. I called up there and the staff was very friendly, told me what i needed to do.I went up there with my payment and was lost so again, the staff was very friendly and helpful.My lights were back on before i walked out the door.Thanks !

The employees were courteous and helpful

Power bill is never the same even if you know you do the same thing everyday or less lol. (Overcharge or they guess)

Great place to get appliances.

Had problem with a power bill and Lady inside corrected the problem very quickly and was very nice. Now the 1-800 number we called for help for alabama power is different story. We were on hold along time and know one picked up so just drove to main power company in tuscaloosa took may be 7 minutes and had it fixed, great staff there.

The people are really nice here.

Very friendly. Very helpful. Got my appliance to me on same day she said it would be delivered. Even if it was around 7pm that night. I like it when Im told a day & it comes that day!!!

Customer Service was Very helpful and kind.

Still havent gotten fridge, we ordered in January!!!

They locked the public restroom why, ppl still have to go

Mrs. Vicki is Awesome an Miss Shonda she is Awesome as well

Wishwe can Start to See Accounts Payable in Persons. Understand about COVID-19 but still would like to see people instead of A machine to Accept Our Money. If we have a problem nobody to answer any questions.

Never a problem. Good Service.

Great pLACE

Takes a while to get anyone on the phone. I waited 30 min just for the lady to hang up on me.

Like there appliances reasonable prices

Went in to.pay a bill.

Payment Kiosks wouldnt accept check. Had to use night deposit to avoid going in

Friendly and fast service

Used the outside kiosk and it was fast and easy.

Very helpful

Received great service!

Very sweet employees.

Very helpful

What can you say its the power company

My Husband an i Had A Good Helpful Experience Today. The lady that helped us today was very attentive an answered everything we asked without any attitude an i luved that. She even answered questions that didnt pertain to our power.

Nice to deal with everything!!

Everyone is having hard times during this pandemic!!! We shouldnt be getting charged so much money for Power!!!!

😀

Very professional and courteous

Okay, some can be more friendly ; People hasnt committed a crime we just come to pay our bill. I am just saying working with the public your attitude is important, you may not be able to change your situation at home so leave it there you are expected to control your Attitude at work, Woops there it is.May the peace of God pass understanding.

Got there as soon as it opened, so we were served right away without a wait. The facility was nice and clean. The staff were play, nothing special. They didnt seem super thrilled about being at work, but the woman that helped us worked quickly and got done what I needed. They have kiosks located in and around the building for people to pay their bills at - it accepts cash, check, and card. So that is nice if you are unable to make your payment online or over the phone.

Went to pay my power bill

They have made accommodations to pay your bill during the pandemic, its fast and you can still practice social distancing during this crisis

I signed up for the water heater conversion program. I went to the office expecting to spend at least an hour waiting. I walked right in, was promptly greeted and pointed to the associate that I needed to speak to. I took my paperwork to her, we reviewed it, and in less than 30 mins I was on my way. Very friendly. Thoroughly satisfied.

Its a bummer when they cut your power off on a day where there closed on the weekend. If your gonna cut off someone power do it on a day where they can go pay it and get it cut back on. I have a family and were gonna have to deal with no power the whole weekend. BS

I was able to quickly pay my bill

Very good service I like the way. that they are set up now faster service great displays that you can purchase

Lauren was amazing helped me with everything I needed help with and was very polite and sweet. I give it 5 stars my visit was great.

Hey its the power company. Might not agree with prices but the staff that I deal with in the main Tuscaloosa office has always been more than professional and friendly. Service is usually speedy even when there is a line. The Northport location I find to be rather slow per service person and there are fewer staff. They also have kiosks now to pay your bill 24/7 if you dont fo it online.

Any place that does not take a credit card for payment and has empty hand sanitizer stations will always get a poor rating from me. The only reason I gave 2 stars instead of 1 is because the lady who helped me was really nice.

Great services

The workers are nice and very helpful.

Purchased appliance. Great place

Fantastic

HORRIBLE customer service!! They know that they’re the only game in town so they treat you miserably.

Very good and helpful and very courteous staff

The teller I had today was very nice. However, there are some very rude, disrespectful people that work there.

Love Alabama power have great service and everything

In and out in a snap. Wonderful customer service with a smile.

Not what I was expecting

Several stations here to ease the wait.

Monopoly

QUICK AND FRIENDLY STAFF.

Always very friendly staff inside and on the phones. Prices need to go down tho.

Good Selection, great service

People that work here are either uninformed or enjoy lying.

The service was great

Really good products.

Pay to keep power on

Great

No compaction

Pay my bill

Friendly Service

Service with a smile

This light is very expensive

Very well

Fastish services