They didnt have the truck I had reserved online, and couldnt get one that day. They did rent me the next size up, but it wasnt available until hours after the time I had made my reservation for. Once I got behind the wheel of the larger vehicle, I immediately regretted it. It was just not what I needed. I reserved it for 2 days, but returned it after one because it just wasnt working out. UPDATE: I will give them kudos in their response for not making any excuses or trying to blame me. +1 star for good business practices. The next time I need a truck, Ill make sure to call ahead and speak with someone directly to try to have a better experience.