Bailey the Car sales representative is amazing and his Sales Manager hands down the best. They both went out of their way to help us get the best deals possible on 2 very nice trucks.

My wife and I recently bought two vehicles from Daniel Orion. He was great to deal with, he was very informative and worked with us to get two great deals on our vehicles. Overall the experience was smooth and pleasant. Would definitely recommend anyone looking to get a vehicle to go check this dealership out and ask for Daniel.

Started off by pulling up and seeing a salesman 10 feet from us sitting on the curb playing on his cell phone. Walked by and he didn’t even attempt to approach us. As we’re looking on the lot, we see Jeff bolt across the showroom floor to greet us outside. Loved seeing his hunger. We went their with the intention of just looking at cars. We were not in the market to buy. Just a fun date night to go test drive cars. When we got in the Yukon, Jeff did a great job explaining the features and benefits of the truck. We fell in love with all the tech this truck had to offer. We also loved how every other dealership was doing outrageous mark ups, Chevy Buena Park had a Tahoe marked up $30,000. but not GMC Tustin. Not only was their no mark up, they discounted the truck $4,000. We fell in love with the Yukon, loved working with Jeff, made us feel comfortable the whole time, and the dealership was amazing. We will buy more vehicles in the future from here.

I was originally scheduled to have an after market item (integrated trailer brake controller) installed in my Sierra. Upon arrival, the service advisor took the time to see if he could locate the corresponding factory item. He was successful in finding one and that was installed instead. I am much happier that this was done instead of the after market device.

They were very nice to me and checked other parts of my vehicle and notify me and washed my car too.I love visiting your dealership

We had a great experience with our internet sales purchase of an amazing GMC truck with Daniel Orion. He was super responsive and made this the easiest car buying experience we have ever had. We would highly recommend this dealership and ask for Daniel Orion for the best of the best customer service.

Great experience buying a truck,. Special mention to Ryan Flynn he was excellent! He went above and beyond to work with us and made us feel like family. He treated my two children like gold. Very good overall experience with sales, sales manager and fiance office. I would highly recommend this dealership to buy your next vehicle. Again Ryan Flynn awesome service!

Drove in from San Diego, to look at the Jeep Inventory which was great btw. Before driving 2 hours I decided to call in and the sales representative that answered was Khaled (like DJ Khaled) he was super respectful and honest over the phone we pre negotiated you can say. Khaled (hope Im spelling that right) made me feel comfortable about driving 2 hours for a new vehicle. Once I was there I was undecided which jeep I wanted (Due to a color Issue), Khaled went above and beyond pulling both cars to the front for me to test drive and examine. One of rhe cars was buried behind a couple so he did some work to pull that jeep to the front. Which was much appreciated!!! I want to say thank you to Khaled for a wonderful NON PRESSURING experience.I would also Like to Thank Tustin Buick GMC for the awesome upgrades and add-ons that made my jeep purchase incredible. Not to mention they offer yearly ceramic coating to protect your paint. The dealership itself was very clean and COVID guidelines were being enforced. In Southern California this is a dealership to Visit, not only for the Incredible Prices but for the Awesome Customer service.

When we decided to purchase a Buick, we dreaded the whole sales process; but at the start of our visit, we met Jorge and then Trey Woods. Trey accompanied us through the process. He was no less than AMAZING! He was informative, answered all of our questions, accommodated our requests, and was personable and professional. He made it easy for us to relax through what can be a grueling experience. He earned our trust and our respect. Jorge, the Sales Floor Manager was also wonderful. He presented us with loan options to help us stay within our budget. He was calm and understanding; he listened to what we needed and did his best to meet us where we were. The entire experience was a pleasure...my husband and I have purchased many cars but by far, this was the best experience we have ever had. For sure, this experience was in large part due to Trey Woods! Thanks Trey! And thanks to Jorge and Michael, the Finance Manager.

Ivan the salesman, was the best. Best experience ever. We even came back just for a document and he was very attentive and caring, he has enough knowledge to make your experience go through easy and smooth, thanks GMC for the great experience.

I would give ZERO stars if I could. Padded the loan amount by $10k. After I told the salesman politely we dont need the extras my husband is a GM employee he snapped at us and told us to buy elsewhere. Being a business owner I would never want someone like this to represent my company. Stay far away from this place.

I have bought my car from this place. It was a pre-owned car and It was a smooth transaction. There were a few defects in the car that were not highlighted and I did not check it too. So please test and inspect thoroughly before you leave the dealership.I will update on it further after my first service experience.

I recently bought a used GMC truck from here and I was very pleased with the service. A special shout out to Lee and Eric for being so kind, professional, and making us feel like family! Lee and Eric made the whole sales experience easy and hassle free while also getting us the best deals. I would highly recommend this dealership!

Had a great experience at Tustin GMC. Daniel O took great care of me and my family. Thank you Daniel I love my new truck

Michael Duff did an amazing job helping me find the truck I was looking for. He did an excellent job at making me comfortable during the entire purchase process. This was my 9th time buying a new car and he surpassed all my expectations. This is how buying a new car should be. I never felt pressured or uncomfortable. He made sure I understood all the features before I left the lot. Would definitely recommend buying a car with him to anyone.

Best car buying experience. Car was great and the entire staff was excellent. Michael Duff made the buying experience pleasant. He was extremely helpful and knowledgeable. Would highly recommend buying from here. 5 stars.

We had the best car shopping experience here! Michael Duff was extremely helpful and got us the deal we wanted! They don’t push add ons and are transparent. Very easy and I’d highly recommend.

My experience with Josh Kaiser was above and beyond. He made me feel comfortable the whole time and was professional answering all questions I had. I am usually very weary of dealerships and have had my share of visits, but this was by far the very best! Please ask for Josh Kaiser if you are looking to buy any car, you will not regret it!!

Very friendly and knowledgeable service associate. Service performed on time.

Alex Martinez and Michael Martinez made this experience flawless for us! They went above and beyond to help us! Tustin Buick GMC in itself made our car buying experience something that we talked about highly to our friends and family. They took the time to work with us and didnt try to gouge us. They cared about getting us into our family car and for that Im grateful!! Best buying experience ever!

We were looking for a used car to buy all-cash due to poor credit history. Tony Rezakhani was able to get us credit with a nice APR so we were able to buy an almost new Buick Encore and save money on an extended warranty! Tony is a great person to work with.

I really only deal with the service department. My service advisor is Angel and he’s is a very pleasant person when I go and address my concerns or just take in my car for service. His smile and professionalism is great!

I am an active duty U.S. soldier and I went in to pick up the truck I had ordered/purchase but had a terrible experience instead. Firstly, I was sold a completely different truck upon further inspection and when I brought it up to the sales representatives they said the representative who showed/sold it to me initially was not qualified to be doing that and that it was a misunderstanding. We then tried to negotiate and it was going smoothly until the general manager “Tommy Barnes” came out and was very disrespectful to myself and my family. When we were renegotiating prices he got furious and stormed off. From across the dealership lobby he was yelling at us and saying he was going to cancel the deal without consulting me. I then told the other manager that it was very rude of Barnes and that I didn’t appreciate him talking about my business out load for everyone to hear. It’s extremely unprofessional. The other manager then proceeded to tell me that Barnes was like that and tends to be very explosive. Still does not excuse the behavior and he should not be a manager if those are his repeated actions. Barnes then came back and made very distasteful comments and remarks such as randomly asking if we were “feliz” and pretending to play a mariachi guitar. When I told him he was being disrespectful he said he was not and that I was taking it too seriously even after I repeatedly told him he was being rude. I do not understand why he was speaking in Spanish and making Spanish references when I was speaking to him in perfect English the entire time. I then renegotiated with the other manager and settled on another deal and Barnes came back before we were going to sign paperwork and said he was going to cancel the deal since when did not want us to leave a bad review. I told him I was ready to make the purchase and he kept saying he was going to cancel it. When I asked why he was going to cancel the deal I was making with the other manager, he replied “because I am the general manager.” I then ended up not purchasing the truck because of how poorly I was treated. The workers also refused to give me Barnes business card claiming that they would get in trouble for doing so. I asked 3 times for it. Luckily I looked at his badge and I was able to see it on the video that I took as evidence.This situation was handled very inappropriately and I don’t appreciate the way I was treated. I will be making a report with the better bureau as well since this was the worst sales encounter I’ve had. A lady waiting in the lobby came up to me and stated that she felt the interaction was very rude and uncomfortable for her as she saw it all go down. She also mentioned she will be placing a report. I was ready to sign the paperwork again to buy the new 2021 truck however after dealing with Barnes and him repeatedly stating he was going to cancel the sale, I needed up not buying the truck and will be going elsewhere. This is not how you treat active military or anyone for that matter.

I was very pleased with the service that I received at the dealership. I will be returning in order to have the motion sensor fixed for the tailgate, so I really wish that you were closer, but I understand that limited inventory requires one to venture beyond their back door. Everyone was extremely helpful and polite, keeping me informed through the process.

Excellent service. The service writer kept me informed of the service process and delivered my car earlier then expected. Great job and it was clean.

The service department do fraud. The serviceman induced me to sign a contract without reading the terms, he orally promised that the payment was due satisfactory diagnosis of the issue the vehicle had. I turned in my car for inspection for diagnosis at the end of their shift, next morning went there to request not to continue with the service and they said there is no diagnosis, however I needed to pay $271 for nothing. They claimed that since your signature is on there you can’t do anything. I actually can do because the contract is void due to defraud and intentional misrepresentation. Had very low quality experience with this company’s service any branch.

By far the most frustrating car purchase experience Ive ever had. After several conversation with the sales rep the did not honor their original offer and actually increased the price twice as the rep said he misunderstood his manager. Management didnt honor the quote and wouldnt take a $10k deposit to hold the vehicle overnight so i could get to the dealership in the morning and called me at the end of the day to tell me it was sold. Unprofessionalism at its finest!

From the moment I walked into the GMC dealership in Tustin, it was such a great A+ experience. Everyone was really nice, Ivan Morales took his time to go over all the amazing features that the GMC Acadia Denali has. This was my first time stepping into a GMC dealer and It was such a pleasant experience. A big thank you to Ronnie Blomquist & Tommy! I would most definitely recommend Tustin Buick GMC to my friends & family. I love my new car, my kids love it as well & I’m happy to be part of the GMC fam.

Very pleasant. Everyone there very welcoming and great attitude. Real nice customer service! Krystal Ramirez, very professional young lady, thanks Krystal for all your assistance!

The sales person, Cory Johnson, was absolutely fantastic. Made the experience very pleasurable. He knew everything about the car and was able to answer every question. I will definitely buy from him again.The finance person was also great. She was friendly and made the process enjoyable all while moving very quickly.I own 6 cars, this was the best buying experience by far.

I love my 2021 GMC. Daniel Orion is very helpful and knowledgeable salesman, as well as Eric the finance manager. He’s very honest and friendly. I’d work with them again without hesitation!

Best experience at a dealership so far. Went from out of state and still left pretty energized. Daniel Orian made the process so easy and painless for us. By far the best customer service at a dealership for me. Thanks so much

Honestly this entire process of buying a used car was extremely frustrating and unpleasing at Tustin Buick GMC and I wish I had read the negative reviews before looking at the car since all were very similar to my experience.I had found the perfect car for my needs and was thrilled at the selling price posted (the price was the main reason I went to purchase the car at this location).However they immediately only showed me dollar amounts with added warranties that I didnt need or ask for and only showed me in costs of monthly payments not the total dollar amount. Once paperwork started (all electronically and they definitely tried to get through it quickly) I noticed an extra $3,000 on the bill and questioned it immediately considering one of the features we were getting charged for was a feature we were specifically told was optional by the sales person. Once discussing it further with management they claimed that all these extra features were already on the vehicle (even though they are displayed as optional) and I couldnt purchase the vehicle without them. On top of everything, they claimed that every dealership does this and if I went somewhere else they would do the same thing. It felt like they were trying to scare and pressure me into buying.Since I didnt have a choice without giving up the car I searched everywhere for, we came to an agreement for a reduced price on one of those features (it ended up being less than $800 adjustment which is not even 1/3rd of a reduction). Because of these already added features I specifically asked for these featured to be shown to me before I drove off the lot.Once I went to pick up the car to leave not only did detailing discover a broken panel on my vehicle but one of those added features were not even on the vehicle like they claimed. I had to have an added service to fix these issues and not even one day later I noticed another damaged item to the inside of the vehicle.I had originally negotiated that if I found ANY issues with the car within the first 72 hours of ownership I could take these issues to the dealer and they would cover them no questions asked. However when I tried to have them add that 3rd issue no one would give me a straight answer over the phone or through email (they all claimed they couldnt handle those types of requests or they didnt even answer me. They had me running around in circles trying to figure it out).Luckily in the end everything was fixed and the costs where covered. The service department was so much more helpful and responsive (which is the only reason I am giving 2 stars instead of 0) but I was extremely dissatisfied with the customer service attributes by the sales department especially since more than once they pushed for us to give them a good review online.

I had the best experience with Ken Finocchio! He actually listened to me and my husbands wants and out performed both of our expectations. I was able to get the best deal possible for my brand new car! And I am so grateful to him for working so hard for us. I would also like to thank Shane Bhatia for really working to find me the best rates from credit lenders. Im really thankful for your support and help. Anyone I know will know to trust in Tustin and go to find Ken. Thanks guys!

Spoke with Jeff Weinstock, I was encouraged to look on there website for a truck. But there pricing on the website is very misleading and incorrect. I was being forced into buying a protecting warranty that I didn’t need or want. So thus it was just to increase the price of the truck instead working with the price. So any pricing on there website expect them to add a warranty worth 3,000 extra dollars. And expect being told that they can’t take the warranty off the truck that its already added on there but the website said it wasn’t added on there. Just all in all a very misleading in price and non negotiable there.

I had a great experience at Tustin Buick. I recently purchased a used vehicle from Lee Martinez. He was a wonderful sales person. He was very helpful and supportive during the buying process.

We just bought a used Toyota with low mileage. Our salesman David Franco got us a great deal. He treated us like family and was working for us, not the dealership. Our closing and finance person finished up all the final details with ease. Thank so much Tustin Buick GMC.

Probably one of the best experiences I had at a dealership. With the help of Mr. Lee Martinez & Mr. Joseph Thompson, me and my wife drove off with what we wanted. No BS what so ever, straight to the point and found us the best deal that worked for us. Both these individuals were very knowledgable, helpful, understanding, kind, down to earth, family orientated and patient. Outstanding costumer service!!!👍 Thank you guys and everyone else who helped us have this great experience.

Everyone was so friendly and helpful! I want to make sure Josue, Dan, and Eric get the recognition they deserve, as they made my experience more than pleasant. I have severe social anxiety and don’t like feeling pressured, they made me feel the complete opposite, and they all made me feel so comfortable throughout my visit!

So thrilled we drove 20 miles to come to Tustin for the service we needed on our 2012 GMC Yukon Denali. Thank you so much Tustin GMC!!!

Be Careful, I was there on the weekend didnt pursue further then a test drive and filling out basic information. Today they ran my credit! I would avoid stopping by.

The best experience at a dealer ship. Very quick 3 hrs n I was driving out with my new truck thank u kristal

Great overall experience from the time I drove in to the time I checked out. The customer service was phenomenal. I would highly recommend all friends and family.

Angel was amazing! He was able to get me in for service when the app failed. He had my car done by noon. He was very professional and extremely courteous. 10 stars!

Daniel was very friendly and definitely gave us many options as there wasn’t a large selection of inventory. We are very pleased with our purchase & can’t wait to pick up my truck!

Not very happy with this place. Didnt get anything on my vehicle that I asked for. All they said was Thats not a problem!. Would not recommend them at all.

Thanks Daniel Orion for your professionalism and great customer service in the purchase of my new truck. It was an awesome experience and I will definitely recommend you to family and friends.

Dan W and Jeff W were amazing! Cannot say enough great things about their care and professionalism. They deserve high praise in your next sales meeting. Dan is the best car sales guy I have had the pleasure of working with from first internet sales call/text, through driving off of the lot.. Very low key, took time to text me on his day off, patiently walked my wife through her new vehicle features and answered all of her questions. He made her feel super relaxed in the sales process. Thank you Dan for being great! Jeff W was super attentive and friendly. He covered for Dan on his day off and helped me get everything done on the front end remotely on the car purchase so all I had to do was walk onto the lot, meet up with them both and drive off. Thanks Jeff, you are a pro and a helpful peer. Really appreciate you jumping in to help the process and having a great attitude about it!

I got my 2015 Kia Optima from here and it was a wonderful experience! Great deal and even better service. My salesman Chris Heinz reaches out to me regularly to make sure I am still happy with my purchase. Thanks so much Chris and I will be buying my next car with you!

The staff was fantastic and took great care of us. I felt that the price for the vehicle was very fair. Overall, I couldnt have been more pleased.

A good place to get a pick up truck as every option that you can think of they have in stock and the price is reasonable as they have alot of discounts that they can offer. It was an amazing experience going here and i would recommend this place if you want to get a GMC.

Not honest. Dealer fees up to over $3500 over asking price required in order to buy a vehicle. Wouldn’t waste any time here. Go look elsewhere. Turned out to be a huge disappointment.

The service coordinator was outstanding. He listened to what I needed and took care of it. From the moment I pulled up to the moment I left, great service. Angel was great to work with.

Great customer service and within a reasonable waiting time.

I was treated with the utmost respect. Everyone from the salesperson to the financing was friendly and very nice. The all made sure that I was happy and satisfied. I will definitely send my family and friends their way to purchase an vehicle. Awesome atmosphere and Awesome Dealership Period!!!

Place was wonderful love my new suv Faizan the sale guy Was absolutely wonderful, We drove 2 and a 1/2 hours the price was exactly what he told me on the phone, payment never changed, Really nice place all the way around 😀 Ill be back Every year you get a free clear coat scratches Dent everything is through warranty

1. Did not honor tire protection/warranty package purchased from dealer2. Did not honor exterior protection/ warranty package purchased from dealer3. Truck was returned with exterior filthy4. Windows were left down in truck during storage at dealership and interior was dusty, dirty, and smelled. Had to immediately take to get interior/exterior detail

I would not recommend this place or the person that helped me. AJ Barron was rude and short tempered with me. He was not helpful and didn’t seem to care about his job. I won’t be back here because of the rude customer service and expensive cars.

The overall experience was good with respect to the repairs. MY main issue is with the online appointment request system which prompted me to chose wait for service or obtain a loaner. I selected loaner. The service was expected to last more than one day. When I arrived at the dealership and began the check-in, I was told that this dealership did not provide loaners. It clearly printed on my appointment confirmation. I was given a rental to use and the cost was absorbed because I agreed to do a factory recall installation of a new airbag. If I had not done that I would have been responsible for the cost of the rental. This was misleading and incorrect. This loaner item also appeared on my estimate printout I was given. This appointment resulted in parts being ordered and I will need to bring the vehicle in for continued service this week. It is also expected to take longer than a day. A loaner vehicle is a must when the service takes this long. My complaint is that it is offered and has a large button online to chose a loaner and the dealership should honor this when a person arrives for service. Very misleading and gives me a sour taste towards the dealership. The total service will cost me more than $800.00 and take over two days to complete. A loaner should be provided. If it will not be then the website should remove this as being an option and inform customers of this prior to booking an appointment.

My experience was easy and smooth! Beyond happy with my salesman Dan W.! He was very nice, and made the process easy and not stressful. Amazing prices as well!

DO NOT BUY FROM THESE SCAMMERS!I bought a vehicle from them and they told me the car had been fully serviced and everything was working perfectly (they showed me service slip) but when I took the car to get checked after purchase there were so many little things broken - drivers mirror light doesn’t work, window locks stuck, back window doesn’t work, auto turnoff broken, etc - so I called them to get it fixed immediately but they said since I bought it that way they weren’t liable anymore. Scam.

Thanks to Daniel Orion, we purchased a new GMC truck. We had several difficulties at the beginning but Daniel Managed to solve them all for us. Thank you so much!

As soon as I got there Alex helped me with everything turn out good business went for a specific truck and didn’t try to sell me something else everyone there helped me made my purchase fast and easy

My salesman was amazing. He went above and beyond to meet my every need and he was so patient. I enjoyed my experience at this dealership and it was all because of my amazing salesman. He definitely deserves a raise .

This place is a scam.... You see a vehicle listed at a certain price than all of a sudden you drive to the dealership its about $7000.00 over the listed online price. DO NOT GO TO THIS PLACE IT IS A BIG SCAM. Do not buy the following truck that is listed for approximately $32,000,00 because it is really over $38,000,00. Do yourself a favor and avoid this place at all cost.2019 TOYOTATACOMA SR5 TRUCK13,693 miles20/23 mpg City/Hwy2.7L i-4 Engine6-Speed AutomaticRWDGray ExteriorCement Gray InteriorStock #: 5371T

Fonsi greeted us and showed above average knowledge of the vehicles and all promotions going on. When we got inside to speak about numbers we were introduced to Jorge and immediately treated like family. This was especially appreciated because my wife was nervous and had her doubts, and after 5 mins of speaking to Jorge you wouldve thought they had knew each other for years. Thanks again to all of the Tustin GMC staff for making the trade-in and purchase painless while accommodating all of our needs. Definitely a customer for life!

Service is top Notch. They work all makes and models. Just ask for Mike G.

They make me feel that they care about my well being. Upon returning my car they always give it a free wash or rinse and I appreciate that, this mean they not only care about what under the hood, they also care about the appearance as well.

First arriving to test drive my new Terrain, I was approached by a new employee who did not go with me on the test drive to give me the full run down of the car which was off putting. From there we went to Toyota and test drove there. Wanted to test drive the Terrain one more time and Daniel Orion was our sales person at that time.I wanted to shout him out because he did an excellent job at giving info on the vehicle and providing an excellent customer service experience. He was honest, considerate and informative. He worked with us in a professional yet personal manner which helped with my decision to make a purchase. Overall it was excellent experience and referring my family to come back and shop at this dealership and that they should see Daniel because he was on top of his game.

Worked with Ivan and Alex. They were both great trying to get me into my price range. Kept up with my questions very quickly and finalized a deal a lot quicker than I thought it would happen. Great communication!

Sales person lost complete interest once I told him I was not going to purchase that exact date when I visited, and told me he had some phone calls to make and literally left me standing next to a vehicle I was looking at. Tracked him down after to run some numbers and he told me only if I was going to purchase that day would he run numbers and give me the best deal possible. I understand it is not appealing to him since Im just doing research before making a large purchase, but just because I am not buying today doesnt mean Im not buying next week. So they definitely lost at least one future customer.

Ryan was very polite and was very accesible to our demands. He show what real customer service really is. He was there from the beginning to the end. Keeping us updated and explaining anything we needed to know.

I always dread dealerships, and they were the most humble, kind and patient dealership I been to. Offer options and ideas depending on my budget and I highly recommend them.

Cory was awesome! I called ahead of time with the specific vehicle I was interested in, and he had everything ready for when I arrived. I appreciate how he worked out the numbers to fit our needs. He was very knowledgeable and we were driving away in the car less than 3 hours later. I love my new GMC Terrain!

Daniel and the team at Tustin Buick GMC did a superb job in helping me track down a vehicle that was not easy to find . I now have my AT4 ! Every step of the way Daniel made sure that I was happy with my purchase . My company will continue to use this dealership for our needs .

I had such a great experience with Nelson and Manager Shane. Im from Northern CA and I called up on the weekend to let Nelson know my daughter wanted an car that was on there lot. Shane had me financed in 24 hours. We fly down to Southern Cal Friday and my daughter is so happy. We were in and some what right out, but Shane provided us with lunch. Nice clean dealership customer service was great. Thanks so much Nelson!!!

AJ Barron was an excellent person to work with. He was very attentive, wasn’t pushy, & was the opposite of the stereotypical “car salesman” which I really appreciated it. He took the time to show me every amenity of the car & looked up the 2-3 features we didn’t know in order to make me feel comfortable about the car. He also went as far as driving to my house to pick up a check since I had left my checkbook at home. He also called me the next day to discuss the Sirius XM & On Star feature to turn it on. I would recommend Buick based upon 3 things: (1) Dealership experience with AJ; (2) Follow up after the car purchase days later; (3) love the car so far & all of its features!

Corey was great to work with! Great experience there. I was very upset my credit was run when I specified stated it was not to be run and paid cash in full for the SUV. Running credit when not authorized is against the law and while Corey was empathetic, I was very disappointed the manager didnt bother to come speak with me and has yet to take corrective action. It was not a small mistake, it is a mistake that will impact my credit score for 2 years before the hard inquiry will clear my record. Corey gets a great The manager for laxk of showing any care gets a less than meets expectations and finance also gets less than meets expectations for running my credit. I did not authorize my credit to be run unless the check bounced. It did not. Therefore Tustin Buick broke credit check laws and they just didnt seem to take it seriously or care!!! I am still not happy about it and feel some form of restoration is owed.

I want to thank Josue and Gorge! They did a great job with handling our process of buying a new car. And also the financial team.....I will recommend this dealership to anyone.

To many employees walking around and interacting with each other without masks or social distancing like there was no pandemic. Small finance office with door closed. Jorge, our sales guy, was good on all counts. Salesmanager tried to hide monies in the deal under doc fees. Do not like deceit. Finance guys acts like he has no idea. Whole process took hours longer than needed.Just bought another car, took 15 minutes. Some heavy set woman with short hair just wondered around, no mask and seemed to add no value to your processes except for visiting employees. So, no, I would not buy another car there, or shop there. But liked Jorge, who wore his mask and tried to be honest. He was great.

Daniel Orion was an awesome salesman from begging to end and made the whole process so easy. Excellent experience!

Thanks Daniel Orion for helping me out with my GMC Evaluation Luv the truck and the way you set it up with all the extras just the way I wanted it Keep up the good work!!

I recently got my engine check lamp on and visited your dealership. My car still have powertrain warranty. The representative said that I had to sign for $225 diagnosis fee which could be paid by GM if the issue was covered by warranty. However it would be known only after the diagnosis was finished. It means that I might need to pay for it if it was not covered. $255 is to much to me for the diagnosis. Though my powertrain warranty is still valid, I declined diagnosis because of the possible cost of $225. I think that GM should pay the diagnosis to find out if it is covered or not because I have no other way to know that it is covered. The representative was a good person. The warranty policy does not look right me.

It was very pleasant, easy to talk with and no pressure

A few advice for those who buy used cars from them:1. Make sure they give you 2 sets of keys before they make you sign Ive received both hidden among long paragraphs.2. Check the odometer and match the number with the one in your contract before signing it.3. Any price you see online is a bait, they will always increase it right before you arrive because of market conditions.4. READ READ READ every single paper before signing, they are super quick to put them under your nose to sign, but likely they add a bunch of optional services for extra fees you will never use.5. Keep the very first paper for yourself they give, where you accept the negotiated price (then they go to finance see what can be done), then match it with the final contract.

Brought my GMC Yukon Denali for its first service. Dropped off the night before and was ready for pickup the next day. Washed and runs good as new. Love the Denali.

Christopher was a great salesmen and made the car buying process quick and painless. He was not pushy but very knowledgable when needed. Their upgraded paperwork processing WAS AMAZING and was in and out in a record amount of time. There was a small issue with the vehicle after purchase but was able to get it fixed with ease.

John kept me constantly informed as to the status of my vehicle.

Daniel was great. I was very clear what I wanted to buy and Daniel did not waste any time with me which I really appreciated.

I was able to get in with short notice. Was taken care of immediately and the car was done earlier than anticipated. John took very good care of me and I am very appreciative.

Horrible experience going through sales specifically working with (Michael Phan). From the very beginning showed little interest. Tacked on 14k worth of warranties he didnt disclose until after I insisted for him to itemize the purchase agreement. He avoided to speak with me after. It goes to show its a business to get the most out of the consumer with out caring at all for the consumers concerns anymore. Immediately was asked that if I didnt want the vehicle I didnt have to purchase it, by his sales manager, for simply asking to remove the added warranties and for confronting Mr. Phan for not disclosing them. Since the market is Hot for this particular vehicle they cared little for my business. Fair enough. The least I can do is provide hard working people an insight of the horrible experience I went through myself & how I decided to take my hard earned money else where.

Willing to work with me til I was happy with the final deal

Nice customer service price not to good.

Salesperson Cory was great took time to explain all features to my wife great deliveryReally appreciate Ron Blomquist setting everything up for delivery

So happy with the experience and the service that was given by the rep David Franco he was very helpful and professional the entire time. Any question or need that I had was met and I couldnt of been happier with the ending results. Overall I had an awesome experience David Franco the rep went above and beyond to get me the service and car I wanted and for that I am very grateful. I recommend GMC tustin as well as David Franco the very helpful rep.

One of our company truck that we bought less than a year ago started having some issues, I took the truck to a closer dealership, they more of less tried to kick us to the curb, and sell us a new truck(our truck is 10 months old). I called tustin gmc since we bought the truck here, I got ahold of robert, and he was more than helpful! He got me in touch with GMC towing service(no cost towing) and had my truck fixed in 2 days! We will for sure buy more trucks from them. Thanks robert and angel you guys killed it!!

Michael pham and Erick Cruz were time two guys I had talked with and when I asked for the price of the vehicle they had both given me different numbers. When I said I was going to get my own financing Erick Cruz told me that I couldn’t because you guys don’t allow it. When I asked to see papa work they never showed me anything I asked Erick Cruz to email me the information and he said that the pdf was too big to send. I called multiple times and when they see that it’s me calling and I ask to be transferred to Erick or his boss all I get is a ringing phone. So to say the least I will never purchase a vehicle from GMC ever and I will make sure my family and friends never do either.

Tustin GMC has the best customer Ive ever had! I took my COMPANY WORK truck that still has another 4 years of warranty coverage to Laguna Niguel Cadillac GMC for a NOX sensor and they told me that there is currently a shortage on the part with also no ETA which is understandable. The problem with the sensor being bad is it puts your vehicle into limp mode so it is virtually impossible to drive. Laguna Niguel GMC didnt offer any assistance What so over rather than kick us to the curb. I had to rent a truck for 3 weeks which Laguna Niguel GMC said they wouldn’t cover which they should have because of their faulty vehicle. We called Robert and Angel over at Tustin GMC and they were nothing but open arms and even covered my rental vehicle AS WELL AS FIX MY TRUCK CORRECTLY!! I highly highly recommend using them for anything you need!!

Our experience at Tustin Buick GMC was great. Kyle was the salesman who helped us out from the start. He was knowledgeable and friendly. The customer service he provided was over the top. The dealer service was excellent, we were able to get in and out of there in a timely manner. I would definitely consider coming back here again for my next vehicle purchase.

DONT BUY FROM THESE LIARS AND SCAMMERS!!!! David Franco - Sales Rep, Natalie Anderson - Finance Manager, Joseph Johnson - Sales Manager, and Erick Cruz. I went to Tustin Buick on a Saturday to purchase a vehicle with a pre-approval letter from my credit union. Firstly, they tell me that they dont work with that bank. I asked my credit union if they work with this dealership before coming to this car dealership. They lied about not working with my credit union and that my credit union was going to approve me for the different which was a lie. The finance manager was going to assist me with a different bank. They said to go with Ally Bank and monday transfer the loan to your credit union which was a lie. The vehicle was 45k and slowly started climbing to 54k then when we were at finance the price was 61k. I told em that was not the price we agreed on and they said on Monday when we transfer the loan it will go back to 54k which was also a lie. Lie after lie with this dealership. Now Im stuck with a $1000 car payment!!!! DONT COME TO THIS DEALERSHIP THEY WILL LIE TO YOU AND PRETEND THEY ARE ON YOUR SIDE TO HELP YOU. SCAMMERS AND LIARS!!!!!