We purchased a 2021 3.0 inline 6 Duramax GMC Sierra, AT4, sight unseen, straight from the factory and did not even have a VIN# assigned yet. Kyle our salesman kept us well informed and our experience was fantastic. We were so pleased when the truck arrived. It is so comfortable for our first long distance travel. This is proof of phenomenal gas mileage on our 600+ miles trip one way.
The sales Rep. (Hunter Hoskins) was great to work with and maybe because he was young, he didnt have the callused outlook that sometimes a more experienced car salesman can get. I would recommend Hunter to anyone.
After searching THREE different states for a truck like we wanted (and having a poor experience) we finally got connected with Hunter Hoskins at Rob Green in Twin Falls. We ended up having to order a truck but Hunter was great during the whole process (and my constant emails & texts). He kept me updated on the status and made sure we fully satisfied all along the way. We even received a call from Mike (the manager) to keep us updated. We are so glad we decided to go to Rob Green in Twin and we highly recommend them!!
Wes, the service manager, should honestly get some kind of service award. He was super friendly and easy to talk to. Wes is a great communicator, and he kept me informed about the status of my vehicle while it was in their shop. This was hands down the best experience that Ive had with a car dealership/mechanic shop.
Im so impressed with the customer service I received from Randy at Rob Green. Above and beyond doesnt even describe the tremendous effort and care that he put into solving my desperate key problem. He worked tirelessly calling around searching for a solution and neither he nor Rob Green were getting anything out of it. He even touched base with me multiple times to let me know that he hadnt given up. True concern and care for the customers problem even when it doesnt benefit them? HE IS THE EPITOME OF CUSTOMER SERVICE. Even more so, after everything was said and done, he checked back a few days later to make sure everything worked out! The world would be miraculous if everyone cared for their customers like Randy does.
I was passing through Twin Falls on a cross country road trip and needed to get my oil changed. I called Rob Green less than an hour before I got to town and they set up an appointment for me that afternoon. I was in and out in less than 90 minutes. Shane, my service advisor was super helpful and made sure I got back on the road. He also had the technician perform an airbag recall on my truck while I waited! I manage a high performance Subaru shop for a living and I have worked on cars professionally for the last 6 years so I am always a little nervous taking my vehicles to the dealer for recalls and warranty stuff since I normally do everything myself. But my experience here was amazing! Thank you to Shane for getting me taken care of so quickly and professionally! And thank you to the tech who worked on my truck! 10/10 would highly recommend.
My Salesman Kyle did an awesome job and was quick on getting my purchase done easy and effortless.. Good Job Kyle keep it up! Definitely earned my business
Wes in the service dept was extremely helpful and went above and beyond to take care of my problem. The service guys had the problem diagnosed and the defective part replaced under in an hour. All done under warranty as well. Excellent service and I’m very pleased.
Huge thank you to Kyle for getting us into the perfect car! I told him what I wanted and he took me straight to the perfect match! It was hassle free and no stress at all! He even let the fur babies ride around with us while we went on our test drive! We have a crazy schedule and they went above and beyond to work with what time we had!
Great customer service and I appreciate the follow through that the Service Writer provided.
I went in for an oil change and came out with a clean truck. I wasnt expecting the full wash and vacuum, but it was a nice surprise. They checked some extra things but did no unnecessary work, the office staff was very polite offering to get me something to drink, and their waiting area is clean and comfortable.
Shane Beeler is the MAN!! Best service representative I have ever had the pleasure of doing business with!! As I Disabled Veteran I like when I am provided service upfront with no hidden issues or companies out for the profit and not serving the customer - Shane made me feel valuable and addressed my needs right from the beginning!! I am definitely recommending all my friends and family to have their vehicles serviced by Twin Falls GMC service. Thank you Shane....AAAAARRROOAHHHH!!!!
Randy in parts was great. He ordered a special tonneau cover I wanted and had it installed before truck was delivered. Salesmen Ray and Mike were very thorough and patient. I got my truck at Rob Green because one of my friends recommended them.
Quayd was great to help me through the whole process and always made me feel respected and in control. He was great to update me through texts and had everything ready to go and was great to show me all the features of the vehicle! Happy to keep my business local with a great company and product!!
Appointment was made, service was completed very fast, great place to work with
I had a great experience working with Kyle. He communicated very well through the process of finding me a new truck to buy. He never stopped working to find me something I was happy with. I could not be happier with the purchase and truck that he found for me! Thank you!
I stopped in to see about getting my taillight replaced in my newer Yukon XL. Everyone I spoke with was great- very friendly and professional. The salesman Shane B did a fantastic job. They were able to get me in right away, take care of the problem within 30 mins (much appreciated since I had my 4 kids with me) and we found out it was covered under warranty. Great experience! Thank you RG team!
We had a great pickup purchasing experience at Rob Green! Our salesman, Kyle, went out of his way to make sure we found a capable pickup in our price range. His positive and professional attitude, willingness to stay after closing to finish the paperwork, after I asked questions about every pickup on the lot for an hour (which didnt seem to bother Kyle at all), and his openness made the experience comfortable for us. By the time we left, we were satisfied that we were getting exactly what we wanted and, thanks to the finance manager, Tristins, willingness to also work late, a great rate to boot!
These guys want to argue and act like they own the whole town. High pressure and tons of hype. Never going back recommend no one do business with them.
Fidel was a great salesperson. Very helpful and nice. Team members were great also.
Excellent. Our salesman, Kyle, was very professional and went out of his way to see that our needs were met. Im in a motorized wheel chair and have mobility issues, so that was not an easy task. Ray was also wonderful explaining all the paperwork and warranties. Would definitely recommend you guys and will be back when its time for us to trade in our truck. Thanks so much.
Very professional and honest. Made the process easy and very accommodating
The Service Clerks were helpful and explained clearly what was needed. Great to receive an estimate of each job to be done. I was able to see what needed done now and what can wait till later.Also, appreciated the ride to work after I dropped off the Buick Enclave.Jennifer Jackson
Dave and rest of staff were greatThey kept me informed as to time line and they finished sooner than expected. The air conditioner parts had to ordered but they had it done. Provided me with transportation which was a big help.
Experience at rob green was really good. I worked with Kyle and he was very professional at making the whole process easy and flawless. I would definitely come buy a car with them. The whole staff was very friendly and honest with me. Something not many car dealers as these days.
Best dealership around. Ray has been the best at helping us and even all the managers. Best service dept I’ve ever been to as well. They take care of you the first time
Quayd and Kyle were amazing and super helpful! Third times a charm for sure, we test drove two other cars and drove away with the third!! Wonderful atmosphere and excellent customer service, will definitely be back in the future 😀
Friendly staff ready to answer any questions and make accommodations during service visits. Highly recommend them!
I AM CONVINCED ROB GREEN IS THE PLACE TO GET THE MOST FOR YOUR BUCK. I ENJOY BRINGING DOUGHNUTS FOR ALL AND IT KEEPS ME HAPPY TO SEE WHAT THE EMPLOYEES THINK AND THE THANKS FROM ME FOR THE SMALL THINGS I DO. KEEP UP THE GOOD WORK ANF THE EXCELLENT STAFF. RON
Great customer service and very knowledgeable! Quayd with Rob Green is very friendly and goes above and beyond. Go see him if you are interested in a new vehicle. Thanks for all your help!!!
Bought a vehicle, my salesman Fidel and manager Mike were great to work with. Definitely would highly recommend them. Ill be back in the future. Thanks guys.
Work was done promptly. They told me the fuel filter needed to be replaced before replacing it. My truck was washed AND vacuumed when I picked it up.
Thanks Quaid! You did a great job from start to finish.Same goes for the service and parts departments!Highly recommend, very professional snd a smooth easy transactionKatie and Don
Thanks Quayd. Very responsive and honest to deal with.
Kyle is the most patient salesman. I appreciate his helping my wife and myself find the perfect car for us.
We had a very enjoyable experience purchasing a used pickup with our salesperson Kyle. There was no pressure and the process went very smooth. I would refer Kyle to my friends and family.
Most the people that work there are awesome!! But when you buy a vehicle outright, they dont want to fix any issues you have. Oh and I had 1 oil change left on my vehicle, but because I called late they wouldnt do it. They said that my contract was up. Question, why did no one tell me on the last oil change when my contract would be up? I would not recommend purchasing a vehicle there, but I would recommend chatting with the employees. Some are pretty awesome.
Worst customer service I have ever experienced- I was negotiating with this dealerships for 3 days and we came to an agreement on a vehicle. I had arrange to come in to do the paper work and understand a few minor details of a maintenance program- when I showed up they were meeting with another customer and sold them the car from underneath me. No apology, just blank looksThe first thing they told us when we walked onto the dealership was “ We are here to make friends and build relationships” LIE LIE LIE
In and out and out and washed my truck. Very happy!
It was a great experience buying a car. Quade was knowledgeable and fun to deal with. He made sure I was comfortable with my new vehicle before I left the lot. Kudos to Rob Greene and the sales staff.
Quayd did a great job as salesman. Informative, assuring and friendly. Ask for him when you go shopping. 👍
Andrew Bingham was a very kind and respectful sales specialist who meet our expectations, budget and car values. 5 star very pleased. See Andrew for a great vehicle experience and awesome deal. Thanks Andrew
Got a new set of tires on my truck. They failed to balance them correctly the first time but I called Dave Miller and brought it back and they got it taken care of.
I had a couple issues with my credit. The sales staff went the extra mile to find .e the lowest rate possible. Rather than taking the first offer and sending me down the road, they continued to look for a better rate (Wich actually took about 48 hrs). The hard work they put in has earned some professional respect from me. I look forward to doing more business with them in the future!
Great dealership and experience. My new AT4 is awesome and it was all because they took the time to help me get exactly what I wanted. Best buying experience Ive ever had buying a new truck. I would recommend them to anyone. Fantastic dealership.
Kyle was very good help when we came in looking for a truck and great customer service
My previous place of business was Lithias Of TWIN FALLS, there is absolutely no comparison! Rob Greens Employees are always very helpful and efficient. I could not believe the difference in the customer service. I would like to Thank each and every employee at Rob Greenes for there excellent customer service skills. I have been following Brian Castleberry for over 12 years now. He is truly top of the line Car Salesman. David Miller was my service tech and of course I had alot of questions for him and he answered all of them with efficency and great knowledge. I look forward to doing more business with Rob Green car dealership in the future! Keep up the good work, its much appreciated in these pandemic times.
I had my windshield replaced this visit. Shane was so kind and accommodating. I felt like I was his only customer that day by how professional & helpful he was.I have never had a bad experience at this shop. Everyone is brings their “A” game - every time.
Had a great experience buying a truck through rob green Buick GMC. Quayd jones was very helpful and personable during this process and I never felt pressured I feel I got a great deal and didnt have buyers remorse. quayd and josh along with other staff members went the extra mile to make sure I was comfortable with the vehicle before I left. Thanks again for a great buying experience.
I happened to breakdown while on vacation and the service department was extremely helpful. Being broke down 1300 miles from home is not a fun experience! Wes and the rest of the group treated us like we’ve bought vehicles from them all our lives. If you are looking for a high quality, professional service department to handle your car needs I highly recommend Rob Green GMC.
Andrew bingham and his manager were above n beyond accommodating in helping get into a beautiful car and helping with the financing and worked with us in explaining everything n going above what was ever experienced in the past at other dealerships..they truly want the customer to have a wonderful experience
Nick Cox,Did an excellent job and got us taken care of right. I would recommend him to help anyone out who is looking for a good vehicle at a good price.
Nick was the best salesman ever! He listened to our needs and helped us find the perfect car at an affordable price. He was very easy to talk to and made us feel a home. He even went above and beyond to ensure the car I chose was cleaned and ready to go before the paper work was complete. Give this man a raise!!!
Fast friendly service, gives a good ETA on any service and repair, and always gives a thorough post service inspection. Thank you
Quayd Jones was amazing to work with! He helped us through a tough decision and was very supportive! We trust his judgement and he was very honest with us!Nick Cox was very personable and great to work with! He was honest and had a great sense of humor! I loved his style! He can really sport the pink pants!!!
David,the service advisor, was professional and polite. Serviced my car in the time he specified.
Sales manager gave us loan payments that didnt add up. As an accountant who has audited dealerships before and worked with amortization schedules frequently, I know for a fact that the payment amount was EXTREMELY high for a credit score as high as mine. Sales manager refused to tell us the interest rate used and was very rude and flat out told me to go to another dealership. Never going back here. Its insane how the people at the Rob Green Hyunadi dealership are respectful and honest unlike this place when they have the same ownership. If youre looking for a vehicle, DONT COME HERE. Instead drive a half mile further and go to the Hyundai dealership and find Jackie.
I have always had the best service everytime I have an appointment with Rob Green GMC. Their staff are very knowlegable, kind and so helpful if you need them.. I would highly recommend this dealership and their service department is always top notch. I have purchased two new vehicles with them and have always continued using them for all my car services I need...
Changed my oil and also fixed my airbags thankyou i appreciate it
Didnt think I was going to get a car but a friend of mine told me to see nick at rob green.I called nick and he told me he would do all he could for me to give him a chance and he did just that.I now have a 2011 Toyota and am happy.Thank you so much nick for all your help.You want a car go. see nick he is the best.I have been blessed to get to have the chance to get this car
Shane got me in asap for my recalls! Took great care of me and got my truck back to me better then before!
The help was excellent! Everything was laid out very clear. Nick my sales associate went above and beyond for me as well as jim from the finance depart!
Great place to buy a car. My salesman Nick was wonderful. Will definitely buy here again
I had an exceptional experience purchasing a GMC truck. From sales through financing and delivery the staff was efficient and professional. They are a great team!
Great experience definitely recommend working with Quayd. He was very professional and very honest. WillDo business again.
Service man explained all work to me before my car was in the service bay.
Thank you so much for helping get the truck I have been wanting. Its been a great experience! Nick was amazing help getting this all done for me.
Nick was by far the best salesman I have ever worked with. He made my buying experience so easy.
Took my pick up for service and check engine light. $550.00 dollars later for a “deep vent cleaning” only to have the check engine light come back up the next day not even 24 hours since I dropped it off. Also both headlights were operating just fine when I dropped it off the second time. Then I get a call saying my passenger headlight is out and it’s $127 to replace. Coincidence that it’s in the area they were working around. Just seemed like they were trying to get as much money out of me instead of actually helping me. By no means I want anything free just want good service do right the first time. Had no problems with previous visits but sadly will not be returning
Great to work with, found exactly the truck I wanted at the best price across 3 states. Met me half way and financing was easy.
Went into lot to find a used vehicle. We told the new salesman and manager what our price limit was, what our trade in was, and how much we wanted to pay for payments. The sales manager stated for the salesman to show us trucks for 3k more and said he can make it work with our payments. After finding a truck we liked, the manager failed to come down and our payments were going to be $90 more. I will not recommend them. Yes we have good credit our bank told us it was an A rating.
This is my second pickup that I have bought there. Friendly staff and so far always good service.
These folks are the best, couple times they could have charged me for analyzing a concern I had, but because I choose to put that concern off for a while I was not charged for the time taken for the analysis.These guys are fair & honest.Recommend them highly.
Service was fantastic. Service person at front desk was kind. I really will recommend this dealership to my family and friends. Thank you.
I came in today (9/17/19) to get a key replaced for my tuck. Upon pulling into the dealership, I was immediately greeted by a worker. He showed my where to go, and even walked me there! When being helped by Randy Moody, he made a key quickly was VERY personable. He made conversation with me made me feel welcome there! I am totally coming back if I ever need help again! Thanks Rob Green Buick GMC and Randy Moody!
Amazing customer service!
Nick Cox helped me and my family find the perfect truck!! He was so friendly and helped us so much! Definitely make sure to come in and see him if you’re looking for something new!!
The gentleman in the service dept. who assisted me was very courteous and friendly. Even went the extra mile in trying (and succeeding) to get an especially sticky spot off in the cup holder.
Service department was able to sneak me in last minute at the end of a busy day for them. Did a great job getting my truck up and running for me.
Great experience buying a truck. Couldnt ask for a better salesman in Nick Cox! Thankyou! And thankyou for a wonderful experience with the finance guy! Sorry I dont remember his name. I didnt feel any pressure from these two guys like times in the past at other places. Thanks again!
Nick was great! Honest and easy to talk to! Thank you for the help.
Nick was the absolute BEST! He promised me that i’d leave with a car and he followed through with that promise. He got me the best deal that I could afford for an AWESOME car. The service was outstanding and i’d go back in a heartbeat. Ask for Nick when you buy a car, he’s the best Rob Green has got!!
Love the place. i work there and enjoy working with the clients everyday along with all the team.i bought my very first brand new car...thanks to everyone
I can’t say enough good things about Shawn, he was professional, handled the process well and was an honest trustworthy sales person. Great job Shawn, I will buy my next vehicles from you! What kept this from being a 5 star review is just The process. The flipping to the payment as a way to negotiate extra margin in the deal, the extended warranty, the paint protectant, etc. One day I wish I could just buy a car and walk out without doing all that, but like I said, Shawn was awesome!!!!
Ray was great as salesman,bought a new Gmc Terrain. Great Deal, pleasant to deal with
I called in to rob green with a mechanical issue on my truck on Saturday morning. The new service manager Vince jumped into action to help me get taken care of period This was the 1st time Ive ever had Anybody from that service department help me so quickly even though he was the only one there and juggling phones from every direction. I would recommend everyone to go in and meet with The new service manager at rob green he is a vital asset to that organization
Nikia (Nick) Cox by far is the BEST salesman they have. He completely changed how I felt about Rob Green with my past experiences. In my honest opinion, he should be the one in charge there and running the place. Thanks Nick for everything!
I just bought a new car yesterday and it was the easiest car purchase I have ever made. Shawn was very patient as I drove many cars before I decided. Nick did the actual purchase day paperwork and it went as smoothly as a car purchase can. Thank you to both of you!
Everyone was very professional and attentive to my concerns. Very helpful.
Just bought a 2012 F350 from Nick Cox at RobGreen and I couldnt be happier with the vehicle and the customer service. Nick made a distance purchase for us as easy as could be. Hes earned a repeat customer in our company.
Friendly staff and love buying my vehicle with them there is no other dealership that I would go to.
Spectacular service, both at the service department and at the parts counter.
Best place in town, I actually work there and have been out for medical reasons and mr.green and management staff have treated my family and I like family and Im forever grateful and blessed to have the opportunity for a career at green autogroup
I was interested in a new daily for work and when I went to rob green in twin falls I decided to look around but a civic SI was in the lot and I couldn’t say no. With the help of Shawn Jones. He got me a payment not only one I could afford but one I was extremely happy with . Very good customer service, and amazing people working hard to make a customer happy. Thank you to Rob Green for my new car and thank you to Shawn Jones for making it possible! Referring anybody any anyone to him 💯
Sold me a truck in which The motor shortly seized they replaced the lower end but I could tell something was still wrong I took the truck in several times but they almost refused to find the actual issue I got tired of fighting the issue and traded in for a new car so I ended up owing money on the truck and a new car as well terrible management
Great buying experience!! Everyone was so helpful in making it and very smooth process. Thank you to u all!!
Dave in service was so helpful and friendly!!