As a former service manager at a large Chevrolet dealership I can honestly say the service was terrible. I had an appointment at 9AM for a problem with the service traction control light coming on upon start up, which I suspected was a bad battery. There was absolutely no communication, I had to call three times to get any answers on the diagnosis. At four o’clock I was told that the technician had not been able to find the problem and that I could pick my vehicle up for the weekend and bring it back in on Monday. When I picked my vehicle up I asked if the technician had any idea what the problem was. The service advisor told me that the technician hadn’t put any notes in the computer., so I picked up my vehicle and drove home. The next morning I went to start my vehicle and guess what, The battery was dead. At that point I bought a new battery and installed it myself. Problem fixed. Hard to believe that anyone even worked on my vehicle. The first thing any good technician would have checked for with the symptoms I gave them would have been low voltage. I will never go back.

My wife set up an appointment with the service department to have the volume button on the steering wheel fixed and have an oil change done. The appointment was for 9:00 am. When she got there they didnt even know what her appointment was for. Said that the people that make appointments dont give them that information. Around noon they called me (not her as requested) to say they would have to order the part. Said they would put things back together and call when it was ready to be picked up. By 2:30 my wife finally called and was told to wait another 1/2 hour. She returned a little after 3:00 to pick it up. They then tried to charge her for the oil change not just the new air filter. When she questioned it they told her they dont have time to check accounts to see if they have free oil changes. When everything was figured out and she left it was 4:00 pm. It took the entire day to do an oil change and figure out a part needed ordered. Why on earth does it take so long for that? Especially when an appointment was made? It appears that things are not done in order of appointment. If she didnt have someone to come pick her up she would have had to wait there. Its completely ridiculous to have to give up an entire day for something like this. Unfortunately this is not the first time this has happened. If we wouldnt have paid for the free oil changes we wouldnt bring our vehicle there.

Very nice and friendly. I was able to sit at the table provided in the waiting room and study my Bible lesson. Then when the car was done they came and told me and walked me to the area to make the payment. The service department has always been friendly, that is why they are on my cookie list. Rita Reynolds

The only problem I had was lack of communication on the dealers end. I had to go in and get my battery changed. It was a special battery so it had to be ordered and brought in. I was told my car only had to stay over night and it would be ready. I called and checked the next day an I was told the same thing again. I was told there would be someone to help me pay for and pick it up and nobody was there. I went in Monday and it still wasn’t ready until mid day. I understand things take time, and there are a lot of customers. My only suggestion is that communication is just worked on a little bit better.

When we bought our Camaro our Salesman was the most kind and polite young man I have ever dealt with at a car dealership. When I had to take my Jeep in for work to be done after an accident to your body shop I was treated with kindness and respect from the Manager there. When we first went in to the service department to schedule our car, the young man who cut off his hair was amazing and what a beautiful smile, when we went back to have the work done he was not working, two of the three were very friendly one however is over worked or just having a bad day.

My husband and I worked with Jordge and he is the best! He was very willing to work with us and not push us into a decision. Very friendly and great people here at Lithia! Definitely recommend asking for Jordge!!

Jorge and Eric were a pleasure to deal with at Chevrolet of Twin Falls. We had been scoping out the area for a Tahoe that met our needs and Jorge was very delightful to work with during the entire process. Always answered the phone and followed up without being prompted. Great service.

My appointment was at 8:00 a.m. so I dropped my car off the night before. It was just an oil change, but at 10:00 a.m. I still hadnt heard anything. I tried calling and the phone just rang and rang. I had to try multiple different extensions and had to call four different times before I finally got someone to answer the phone. I showed up to pick up my car, and the paperwork still wasnt done. I had to ask them how everything looked, and I was told well they didnt see anything. When I worked there a few years ago, we did inspections on every vehicle. Today I was told they dont do inspections for just an oil change. I paid nearly $83 and I feel like I got nothing out of it. Their slogan, legendary customer service means nothing. Im sorry that I went there. It wont happen again.

I think customer service needs to be alittle better.

Carlos and the service center were wonderful to work with. We had our tires rotated and our oil changed in less than an hour, and the lounge was comfortable! Thank you so much!!!

Emerson(Carlos) was an amazing salesman! He is very knowledgeable, personable, and all around good guy. He took great care of my wife and I the entire time we were there. He didn’t ever BS us and told us exactly what was going on. You can’t find a better salesman to deal with. Greg the finance manager was also amazing. Went above and beyond for us and got us the financing we wanted without jerking us around. As long as these two are with this dealership we will continue to deal with them. Customers for life

The service writer was very rude to my wife. He told he since we bought our extended Chevrolet warrantee from Con Paulos we needed to take the car there for service. I had her call back and talk to a manager Rocky. He was very helpful and got our car in to be looked at.

Jorge is an outstanding salesman. He listened to our hopes for a new vehicle and showed us exactly what we wanted. Hes the best.

Emerson was phenomenal at answering all of my questions and helping me finalize my new vehicle! He made my car buying experience a breeze and I recommend everyone to meet with him.

Had my Dodge truck serviced and back to ma very quickly. Will use them again, very friendly..

If I could give 0 stars I would. The service department is a joke, they do not communicate or follow through with anything. If you are working with Carlos, I can assure you will have better luck talking to a brick wall. The sales department is full of washed up salesman with a child for a manager, Randy. I’d suggest taking your business anywhere else in town, don’t waste your time or money!

Everyone was pleasant. There was no bargaining due to the current market, so the process was fairly quick. The reason for the low rating was because the dealer wouldnt honor the GM family discount. The reason was stated to be that they werent marking the vehicles up above MSRP like other dealers. We visited several dealers in Twin Falls while looking for a truck, and all stated they werent marking the vehicles up above MSRP unlike other dealers. We did find dealerships in Boise that would honor the family discount, but they WERE marking the vehicles up above MSRP, negating the family discount amount.There was no pressure on us to buy a truck, but that wasnt unexpected given the current shortage of new GMC / Chevrolet trucks.

GUYS!!! We had the best time buying vehicles with Emerson Martinez!! We went in to buy my husband a work truck and he and the financial team worked out the best deal for our budget! Lots of conversation and hospitality! During the waiting period, Emerson talked about getting me into a brand new 2021 Traverse. Not knowing it was my dream car, it was the first option he pulled up. After lots of thinking and a light push from Greg, we also brought home the Traverse!I have never had this kind of experience when purchasing vehicles. Emerson is one hell of a sales man but also human. We feel like we have a new friend! Greg, the finance manager, pulled out all the stops and helped us finance both vehicles comfortably for our budget! I am so grateful for that! If and when I need another vehicle, I will be calling on Emerson and the staff! We are extremely happy with the service and hospitality of Lithia Chevrolet in Twin Falls, ID!! Thanks guys!! See ya soon!

They help you really good on getting a car, they make me trust on them, I had visit other dealerships and they don’t always told me no so I give up until Emerson call me and make trust o him and his team.

Went here for an oil change on a diesel equinox. Im from out of town and usually pay around 90 bucks at my local dealership for oil change and I get a free car wash. Lithia charged me 153 for an oil change only. No tire rotation or even a wash. They also took an hour and a half to complete the job. Im assuming they saw the out of town tags and decided to over charge me.

After calling for seven days and not having a single person pick up, it wasn’t until I showed up in person to demand I get an oil change that day because I was un able to schedule one over the phone.

I just want to say how good Chevrolet has been to me. I had a transmission leak in 2020 that was caught during a routine oil change which is awesome. Now fast forward to 2021 my car decided it was going to leak in the same spot as last year. Frustrated I spoke to the manager about the fact the gasket had failed a second time in a year the manager being understanding said they would try to get to the bottom of why it was leaking again. I appreciated the time the manager took to listen to my frustration and the help he provided.

Now I see all the reviews. I know I’m not the only one that’s had a problem with them paying off the vehicle after trading it in. I’m disappointed on how they handled it so far. Still waiting on Greg to get back to me. Seems to be dodging me. Definitely a shady way to do business.Update!! Waiting for you guys to contact me. I’ve left multiple voicemails. Seems like a auto response to negative reviews.

Took my vehicle in for aftermarket warranty work. My DVD player stopped working and a new one arrived faster than expected. After having the new stereo for a week I realized the new stereo was defective. I took my car back and they ordered another replacement stereo and was installed quickly by their technician. The technician took the time to make sure that the stereo worked perfectly before leaving the shop again. The new stereo works better than the original that came with my car and I couldn’t be happier. I only take my cars to Lithia, I trust their technicians and always feel welcomed by their staff.

CAR BUYERS BEWARE!!!! YOU WILL END UP RESPONSIBLE FOR YOUR NEW AND TRADED IN VEHICLES PAYMENTS AFTER MAKING A PURCHASE WITH TWIN FALLS CHEVROLET . I HAD TO CALL 34 DAYS AFTER TRANSACTION AND REMIND THEM AND FOUND OUT THEY HADN’T PAID THE VEHICLE OFF I TRADED DUE TO STAFF BEING OFF SICK. TRYING TO GET THIS RESOLVED!! NOW WE WAIT FOR AN EXCUSE AS TO WHY IM RESPONSIBLE FOR THE MULTIPLE MISTAKES MADE DURING MY TRANSACTION. MY FINANCIAL INSTITUTE HAS SAID THAT THEIR ACTIONS WITH MY TRADE IN ISN’T TYPICAL OF HOW A DEALERSHIP TREATS THEIR CLIENTS FINANCES...SEEMS PRETTY SHADY

Great job. They made it easy to schedule online, Sent me a reminder email, and l was in and out in 20 minutes.

Zero stars to the dealership for being the worst in the valley!!! They make numerous lies about sales and finance to make a sale!!! They should be ashamed.

Traded my f150 for another truck, and they took forever to send in the check to pay for my f150. It took 12 days and an email to corporate to get the check for my old truck. They had my old truck on their lot and listed on their website and on Auto Trader within 3 days of the trade. They were real quick to list it online and put it on their lot, but they hadn’t paid for it yet. How is it legal for them to sell a truck they don’t own? Their finance guy kept running me around saying that it’ll be fine, everything has been accounted for, the check is in the mail, but something here seems shady. I should not have to wait 2 weeks to get my old truck paid for. The bank is wanting a payment today, and this dealership still hasn’t done their part. Very disappointed in this dealership, and I will likely never do business with them again.

This is solely based upon your service advisors and not the price or work done. Pricing was acceptable, but service advisors did not explain the service adequately. Fortunately I understand the pricing and can read the invoice but when I came to pick up my vehicle it was here is the bill, run your card.... No explanation of the service your techs did, no review of what they checked.. Just pay and get out. In addition when a customer pays $847.00 dollars, for general service I would recommend that a quick wash or a little cleaning would be a way to say thanks for choosing us. Will most likely go to Wills on the next service based on a friends review of their service.

The customer service from the service advisor was terrible, their pricing was far above what I’ve paid for same service at other dealerships.

I was quoted $1029 for the repair and when we picked up the car the bill was $1531. Thats almost a 50% increase in cost. I got absolutely no explanation as to why and no communication that it would be more.

Great location, easy access plus FAST SERVICE DEPARTMENT. In AND OUT ON A SATURDAY!! Kind, friendly, professional service advisor.

My brand new car started having issues. I called on a Thursday and they got me in the next day and had my car done in 3 hours. Great customer service!

I was on the road and developed a problem. My service advisor got me in quick and got the work done right away. I appreciate it!

The staff at Chevy Twin Falls are the most friendly and accommodating. I had a check engine light come on as I was traveling through the town and we they quickly checked us out and reset the system and we were out and on our way in 1 hour. It couldnt have been an easier issue to correct. Ric and the staff were so kind and understanding. I would heartily endorse having this experience for anyone anytime. Thank you guys! You were awesome!

Service squeezed me in when I didn’t have an appointment because I live far out of town. It was very helpful

Salesman was good. Title paperwork said we purchased a used car. Bought a 2021. No wiper fluid in car. Was NOT told navigation was only available through a paid subscription to on star. Well just got an email saying my car is overdue for service. My car only has 3200 miles and has 56% oil life. What do they think is overdue??????

Emerson was a fantastic breath of fresh air! He worked so hard to help us find exactly what we wanted. 👍

The stuff are very friendly and helpful! I’m very happy with the truck we got! Big thank to Greg in finance who went above and beyond to help us get a deal that would work for us. Thank you very much Greg!!!Recommend this place to everyone who wants a beautiful car with good deals!

Got a oil change done when picking up my truck oil all over front side panels and oil finger prints.front seat move all the way forward could not get into truck.talk to rocky he gave me a free oil change give it one more shot.but this is not the first time its a normal thing at this place

Braxton was very friendly and answered all my questions. From the first contact with him to the last he made me feel as if wed known each other forever.

A very good experience. You did a good job and our air conditioning is working well.

Greg and the finance department have ruined the name for the business. I have had nothing but bad experiences with twin falls Chevrolet.

Great sales person . Help my Daughter get her very first new car.

I have always supplied my own oil for an oil change. I brought in 6 quarts of oil and the lube tech dumped all 6 quarts into my engine. Only problem is, my truck only takes 5 1/4 quarts. Apparently, the lube tech doesnt know how to check a dip stick so my truck has been overfilled by 3/4 of a quart. I am not a happy customer.

They help their customers out quite a bit. If I ever get a car, and needs some TLC, Im for sure gonna go to them.

I was on the road and far from home when my Check Engine light came on. I looked for the nearest Chevy dealer and Chevy of Twin Falls was nearest. I was shocked at how quickly Ricardo and team helped me as we were on our way in an hour. No real issue, just sensor triggers that I will discuss with my home dealership. I was very thankful for the reassuring team there and their willingness to help. This was a stellar experience. Thank you!

Nick was amazing to work with. By far the best salesmen we have worked with! Very outgoing and easy to work with highly recommended him!!!!

This review is mostly for the service center. Particularly Alex Birch. My car pretty much died on the doorstep of the dealership. He got me in fast, had the car looked at, diagnosed and a plan in place to get me taken care of in no time. He was friendly, knowledgeable and helpful.

Made it very easy and stress free. No hidden fees and found us all the rebates. Will go here for all future purchases.

I made an appointment to get my oil changed at 8:30 changed my entire day around to accommodate the appointment. They gave me a ride to another appointment and I walked all the way down blue Lakes to come back and get my car two hours later, and they hadn’t even brought it in yet for service. Absolutely ridiculous and unacceptable. What is the point of making an appointment and changing your life around it if they’re not even going to honor the time frame??

Brandon was amazing - very knowledgeable and friendly. Im so glad he helped me get this car. Skip was the financing guru and he did an outstanding job. I also enjoyed working with Brad. These guys are the best and I definitely would buy another car from them. Im so pleased with my Cruze. Thanks guys!!

Every day shopping experience in shopping. New tires groceries, whatever

Little to no communication, most of which was initiated by me. Every time I called for an update the service writer knew almost nothing about the progress of my vehicle. It took a week to reflash my PCM and guess at what is wrong with my fuel level gauge. This was the third and last time I will bring a vehicle to your shop. I should have learned after the first time when my battery was installed incorrectly. The customer service was terrible. The service writer barely looked at me because he was too busy doing paperwork. It was very unprofessional and rude. You also might consider offering a rental car when a 1 hour job becomes a 1 week job due to your technicians.

(I usually don’t come to the dealership for parts but I’m so glade I did this time.)Abby at the parts department was honestly the most knowledgeable and genuine person I’ve meet at a dealership. She not only special ordered items for me, But even contacted GM directly and called me back within an hour to confirm I could use the upgraded parts on my application that I needed specially ordered!I really appreciate the service provided especially when I’m not 100% positive of what I need.

We where on our way through and developed a vibration while pulling our trailer. We stopped in Twin Falls to get it repaired the next day. We called a few different places for a u joint replacement and no one would do it because it was an aluminum drive shaft. So I decided to call the dealership since it was 02 Chevrolet pick up and talked with Rick. He told me to bring it in and they would get right on it. We where their for maybe a hour and the truck was ready. Great Service and Price. Highly recommend!!!

The service department had my vehicle in the shop for 3 hrs and I was charged for 7 hrs based on book time Service manager was rude and arrogant when I asked for an explanation. Also the work they did on the bumper was done poorly and it was actually in worse shape when they completed it. Also, complete disregard for customers, no masks, no social distancing. This dealership is a joke.

Great employees that try their best to help you and make sure you are welcomed. Really helped me out on a car I have been wanting. Great place to go to.

I brought my truck in for service do to an engine light being on. After all repaired were made i left the dealership and headed to Burley Idaho about 40 min away. The following morning i headed back to the dealership because the exhaust fluid tank that was replaced was installed incorrectly causing my speed to be limited to 69 MPH. A day later I received a call from the service deny saying all repaired were done correctly this time however they also informed me one of their employees had hit my truck with another vehicle. I explained to them that i wanted the bed of the truck to be removed and repainted after the damage was corrected. This morning 18 March i received a call that the repairs were done. As i arrived i noticed they only painted a small section of the be. Because the truck was not washed it made it impossible to see if the paint even matched. This is without a doubt the most unprofessional group of employees i have even met, i would never return to this dealership for anything nor would I recommend them to even my worst enemy.

I was pleased. The only thing I didnt like was the fact they did not vacuum the floor

Called for a detail, they got me right in. I chose a basic $85 detail and it exceeded my expectations! I did tell a few people about it

Had some things serviced and unlike other dealerships they actually were able to do it same day and fast. Alex in the service department helped me and did great 👍

Awesome Dealership highly recommend

They had my car done for over 45 min and didn’tTell us it was done until I asked if it was finished. The person at the service desk made me feel like I was an inconvenience and was very unprofessional and unpleasant to work with. Maybe a simple smile would make it better.

I needed work on my car done. As a teacher I am at work wjen the Service Center is open. They were able to get me in last minute, take me home, work on my car, and pick me back up. This significantly reduced my stress for my Saturday.

Liars and crooks. Will do anything to steal your money and time. Do not bother wasting your time to even call them.

Great staff. Kind and helpful. Good service

They are a good sales team...just the lot was beyond bare and we couldnt find what made us happy

Seemed like a job well done as far as we know!Done in a timely manner, more than expected during the holidays!

No consideration of customers time concerning poor planning or workman ship has been my experience in the last 2 months

Came here to purchase a vehicle for my husband and we couldnt be happier with our experience! A SPECIAL thank you to Braxton Reincke our Salesman who was pleasant to be around and very helpful. Bob was very pleasant to work with as well! Also a shout out to Greg in Finance who went above and beyond to get us a deal that would work for us. Thank you Greg!! You guys are the reason we will come back for future purchases and we will be telling our friends and family to come here! Cant wait to be back and buy another car!

Young seller. Didnt know a lot about vehicles and was having a hard time finding a car with wanted features.

Took my vehicle in at 1:00 to have the 4WD checked. Had to call at 4:30 to check on it. Didn’t hear back until after 5:00. When I went to pick up my vehicle the radio station had been changed, volume was up and it had mud all over it! Caked mud up underneath. I understand needing to check the 4 WD, but the noise it makes, didn’t need to be in the mud to hear it. And then to not even rinse it off?? It was a mess!! Very unhappy!!

Went in because my car refused to start (checked everything and determined it was the fuel pump), and got their official diagnosis. They then wanted to charge almost $900 to replace it, they had marked up the part by $130. Ended up buying the part for half price from Napa and had them install it

Poor communication skills. Poor professional skills. Terrible customer service. Good luck

Braxton did an amazing Job helping us out with all of our wants and needs.

I had a 3pm appointment and my car wasnt done until almost 6pm.

It was a very professional,friendly and relaxed environment with no pressure from the salesman . Explained all my options thoroughly . Great experience and I would recommend anyone looking to buy a car to give them a visit.

The review is based on salesman interaction only. We had Jordan Gavard help us find what we were looking for. 5 weeks into this sales position and already very knowledgeable. Had a friendly smile and did everything he could to avoid have that “salesman” thing about him. Give this kid a shot! Very respectful and easy to work with.

The service writers were attentive and the work was done well and on time. Better than I can say for most.

Very disappointed in this store, between my family and me we have bought about 5-6 vehicles from them and will never buy another one from them. Very rude and scandalous. So for me it will be Dave Smith or any other dodge dealer

It is not the same as when we had purchased our vehicles. Service was slower and the lot looks like a ghost town.

Jason Butler, Dealer, gave me a phenomenal trade-in and reasonable loan on a 2020 Chevrolet Trax SUV. Jason had me in and out in a matter of two hours. Thank you!

We recently bought a 2021 chevy blazer. In the deal we worked out that Lithia Chevy would pay for floor mats and lifetime oil then we would buy the car that day. When we went to do the paper work we were getting charged for those things, and the salesman and the finance manager said that it was covered by the costco member promotion, which was already in the deal before we requested the floormats and oil. we did not agree that the promotion was going to pay for that, the deal was lithia would throw those in on top of the other promotions for us to buy the car. They stated that we misunderstood what they were talking about when we requested that deal, which my wife and I did not. They just wanted to make as much a possible for their own reasons. That is the reason for the poor review.

I had a pretty positive experience with both the salesman and sales manager. The problems, however, came after the sale. There were several conditions of the sale and extras that I paid for upfront. I purchased a leveling kit that included a realignment. When I picked up the truck the front was higher than the rear (not level). The truck had also not received an alignment. I had to take the truck to a specialty shop to correct the issues. Once up in the air we could clearly see that the truck had several spots of damage on the cross member as well as around the brackets for the control arms. The service department clearly saw this at the dealership when they put the leveling kit on and not only did nothing but didnt bother to tell me. The sales department gave me the disclaimer that there was a recall item that needed to be addressed and promised that it would be completed prior to me picking up the truck. When I arrived they said it wasnt a big deal and didnt get to it. They said I could schedule another appointment if I wanted it done (I live well over an hour away). The truck spray-in bed liner that I purchased from the dealer is of poor quality and scratches very easy compared to others I have owned. I purchased this truck the same day that I test drove it and it had a full tank of gas. After their service department was finished with the additional work and gave me the keys I noticed that the tank was empty. I will buy my next vehicle somewhere else.

Do not use lithia for service. Took my Chevy City express for warranty work. They they had me vehicle for over a week lost my key. Took them over a month and multiple calls and a trip to the dealer ship to get a new key. Then when they finally ordered the key. I was told they needed the second key to cut it. I ask how long and was told 15 min. I have been waiting for over an hour to get a key cut. We have all been to a key store it takes 30 seconds. If they are this disorganized do you really want to trust your vehicle with them!

My truck broke down on the freeway and they were a great help... when I got to the dealership they were very nice and even got someone to run me to the running car place... Thank you!!!

Alex got my car right in. And got it rolling. I didnt have to wait too long at all.

I’ve had my car brought here to detail several times over the last few years. Every time one of your workers is always there helping not only customers but other employees. He’s helped me out a lot with recommendations for my vehicle and he is always straightforward which I really appreciate. Joey is absolutely amazing every time with his customer service and professionalism, he’s the reason I keep coming back.

Poor pay off on trades takes over a month requiring extra payments on the old loan

Despite the service personels great customer service a repair to my truck that was misdiagnosed a few months ago led to my engine needing to be replaced ($6,200+) and subsquent catelitic converter replacement (additional $1,800)

I would stay away from this car dealership. Won’t do what they say they will do. Felt taken advantage of.

Horrible!! Very sad take a audio recorder with you so you have on tape what was promised to hold them accountable for what was offered to you or discussed and agreed upon regarding your vehicle. If you dont they will not honor their promises!01/17/2020 So this is an update on how these people do business at Chevrolet of Twin Falls they had their service parts manager call and see how they could make things right after the horrible service we got on the purchase of our new truck we met with the salesman the service parts manager and the sales manager Gregory Taresh we discussed all our problems, issues and concerns on the truck we had agreed on purchasing and didnt get the sales manager Gregory Taresh agreed on getting us some running boards for the bad ordeal we experienced, well 2 months have gone by and my husband goes in to ask about the running boards and when they could install them and the sales manager Gregory Taresh wouldnt even come out to talk to him directly as a business man of his word !! AGAIN going back on the agreement he had made he had the salesman Braxton Reinke call my husband and tell him they were NOT going to get the running boards after all, they never bothered to call us just left us hanging... until we followed up with them.What kind of a dishonest unprofessional business are these people running??? How many more people have they done this too?? Well they havent heard the end of this. I dont think they realizes that an agreement doesnt have to be only in writing but that a verbal agreement is still binding and there were several people in the room when that agreement was made!! Take a tape recorder with you when discussing any business here because they wont honor their word.

Jordan and Katrina went above and beyond my expectations of getting me into my new car! They were very friendly and always quick to help. I would recommend these salesmen to anyone looking to buy a new car!

They diagnosed my truck problem and told me that I was good to make it home ok

Customer service was exceptional. We had trouble with our truck and called this service center which was the closest to our location at the time. Alex, took our call and after we explained the issue, told us to come on in. We were greeted as soon as we arrived and taken to the waiting lobby, there he explained the process and how long it would take. He checked in with us a couple of times during our wait and once our truck was ready. Everything went smoothly and we were back on track ready to go.

George was great!

Great service

This is the third time that I have brought my vehicles in for an oil change and have made an appointment ahead of time and two and half hours later they are done this is unacceptable for an oil change that should take 30 minutes to do, I know that on a big scale I am nothing, we have had an account with that Chevy dealership when it was Randy Hansen, if I had not bought the lifetime oil changes on my vehicles I would take my vehicle somewhere else.

*Update!!YALL NEED TO BRING BACK HONEST PEOPLE!!! I couldn’t brag enough on them, but after buying a wrangler and having NOTHING BUT ISSUES FROM ELECTRICAL TO OVER HEATING AND CHEVY NOT DOING ANYTHING, NOT EVEN A CALL BACK I WOULD NOT RECOMMEND!!! To anyone reading GO ACROSS THE STREET TO THE DODGE HOUSE........ THEY HAVE FIRED EVERYONE DECENT AND THE NEW MANAGER IS ABOUT AS WORTHLESS AS THEY COME!!! SERVICE IS A FREAKING JOKE!!!!! GO TO DODGE....