Great backup if other stores dont have parts in stock and usually a little better quality parts available than other stores. Also competing more with better online discount deals etc. Much of staff have chip on shoulder kind of vibe, but helpful and proficient usually in getting parts in hand. Thanks!

Everytime I go in there there’s a line and it takes 30 mins just to see anyone. I just go to o Riley’s now. They tend to be better help and will get you the part you actually need

Always helpful getting the correct parts needed.

They checked my battery, alternator, and starter for free. Great service and good location for me.

I went into the store to purchase an auto part the manager tonya is very rude and inappropriate as I was searching for auto parts she talk to her employees like there dogs that’s not ok show respect they come there to work for you

Waiting in line with 4 other customers and there was only one cashier. I noticed 3 other people working in the back and not one of them came up to assist the cashier. 3 of us left the store without getting any help.

Super friendly and helpful. Can safely send your grandma there and she will come back with the rigjt product

The lines were four people deep I couldnt get anyone to help me find what I needed so I left there without what I needed after walking all the aisles twice. Its okay Napa has changed just like every other store they dont even carry the same stuff they used to due to my guess would be their corporation deciding what we need at their store like others

Anybody else have a custom build with no original engine or transmission? I feel like a lot of car enthusiasts do and to not be able to find parts by engine type because they need the year make and model to help. Well my vehicles dont have the stock engines or trans and for them to look at me like Im stupid and dont know what Im talking about when Im looking for something as simple as a parts for a chevy 454 engine. Its ridiculous.

I love that they are the warehouse so they usually have what I need .

Preordered my parts, picked up in an hour, easy peasy.

Helpful and had everything we needed.

Napa is quality parts and quality customer service. Doyle was more than helpful and very knowledgeable. Kinda hard to find in today’s world. Thanks Doyle 😊

Cejay, was very nice and gave me exactly what I needed. I will definitely be coming back!

No longer work there but the people and the place are the best in the business

Great service

Good price on parts and good service

Service is always above and beyond the expected at all the Napas in our area.

Saved parts for me until I got there

I did not appreciate being told after waiting till every one that was there when i arived and then some, that i should go to the end off te line by Billy, I had to be very blunt with him some people should not work with the public

Ive been coming here for years and I keep returning because of quality service.

Very helpful.

Great help they Help install my battery

Good selection of parts and helpful staff

Had a part no one else had. Prices are higher, but the store was super clean and they were able to find the seal I needed. Other parts stores uselly had a hard time finding the smaller one in stock items.

Went in late at night for a part. I was not greeted and completely ignored by the people behind the counter. Found the item myself.Apon paying I was treated like I was horible for interrupting their personal conversation. Usually a good shopping experience, just not this time.

There is a previous post on here from a Dale Rhyne saying that this was the worst place he had ever worked and was glad he was retiring. This was posted by a low life troll who has nothing better to do. (And yes, I know who it was) The fact is that this was a great job and he hated to leave. He retired due to health reasons and not the company. He liked his coworkers and customers and thought of some of them as family. I know all of this because I am his wife. So dont believe everything you read. Just ask.

Fast friendly service

Seriously horrible customer service,I stood in line for 20 minutes, even I was told by mark on the phone, that my part would be set out and waiting for me,and when I get there doyle just says, they must be looking for it, another 15mins go by and nothing, so I left empty handed and disappointed. Never again will I or anyone in my fleet of 45 drivers will we shop here again. At least the other parts houses are honest when they say it can be here next day.

Usually my first choice for getting parts, be it for personal vehicles or company work trucks. From my wifes Jeep up to the Kenworth I drive at work they pretty much have everything covered.I have always gotten great service even when looking for odd ball parts or supplies. Can be a little more expensive, but I would pay a little more to get the part the day I need it, than wait a couple days or a week.

Friendly knowledgeable staff who you can crack a few jokes with, they do a great job at making you feel welcome

Gabe was extremely knowledgeable and provided unsurpassed customer service tracking down the hard to find parts I needed. Thanks again Gabe.

I can get the parts I need with confidence and the staff is always willing to help with good advice, not afraid to admit when they dont know.

Many of their staff are super great at their job! realizing everyone is still human, Ive yet to have anyone there be anything less than patient and helpful.

Did did not get the parts on time that I wanted Mark that answers the phone does not help you very good

Robert was friendly and helpful.

Made a delivery here from Richmond, CA. Relatively nice people

Always helpful.

Friendly staff, great parts selection, they are the area warehouse for Napa parts and have daily freight deliveries from the northwest main warehouse in salt lake city. this means that 95% of the parts you need are either in Stock or are next day delivered to the store. very convenient!

The sales clerk went out of her way to find what I needed. There wasnt any on the shelf but she found one in the warehouse.

Great customer service. Wish all could be that helpful.

Need more staff waited in line for 25 min

Never have the parts i need

Wait to long seven customers left probably went to OReillys they did not want to wait.. could not understand the persons at counter waited on one person left counter went to back 2-5 minutes, a couple never even returned the whole time I was there over 20 minutes.. Maybe the have to go and do decontamination after every customer.. Who knows..

They always point out things that are difficult to find,and happy to help.

Knowledgeable friendly staff. 10% military discount . Had everything we needed.

I take care of a fleet of Trucks, without them, things would be a lot more difficult! Thanks NAPA For your Prompt, and courteous service.

Gabe always gives amazing service. Even when there is a line, the service is excellent

Awesome experience! Friendly and knowlegable staff. Prices for a battery where 25% cheaper then Auto Zone!! Ill only be shopping at Napa from now on!

Both times Ive been here its because I needed a part no one else had locally available. Both times it would be the same exact part, but $20+ more from NAPA. Every time Ive been here I got extremely rude employees who didnt care at all about my interest or car. They always act like I have no idea what Im talking about because Im only 26 until they realize I own and collect classic cars, and have been for several years. I absolutely hate going to these guys. Ive had a ba experience with their front counter every single time Ive been to this location. Also, they do not price match.

They would get 5 stars, however, i went in for a spindle gasket and as i suspected it was wrong. I told the guy it was wrong but he swore up and down his computer was right. Ended up making a seal myself.

Nice store very orderly

I work here and the notification wont leave me alone. Its a great place to work

I don’t know what the deal was today but I got someone on the phone that wasn’t in a pleasant mood and definitely decided to be a jerk on the phone it’s unfortunate because most of that staff is super nice and ultra knowledgeable

DAMN GOOD STORE, DAMN GOOD STAFF!!! Helpful, polite and WILL bend over backwards to help a customer. Best NAPA store ive EVER been in, and ive been in many, nationwide.

More often than not they send me home with the wrong parts. It gets very frustrating!

Waited in line for 10 minutes and gave up. Only one person working the counter.

Doyle Webb was great

If you are a mechanically capable woman..... go next door.

Tried to exchange my wiper blades for a smaller pair,they wouldnt do it, had to charge me extra for the same thing,Im done,never be back

Very informative and friendly

Helpful staff, but Napa quality just isnt what it used to be.

The district manager steve is a complete a hole and complains about every little thing drivers do.cds does there deliveries for them and there management is horrible.

I was told they could make hydraulic hose, come to find out they didnt have fittings after I drove all the way there

Great price and service for the part I needed!

This is a good parts store very helpful

They werent condescending to me as a woman, and the part was inexpensive.

Great prices and knowledgeable people

Service was great and they had what we needed.

Its as good of auto parts store as any.

Great service! Gabe goes the extra mile!

The only auto parts store Ill ever go to.

Good service, good price

I work there and I think it is a great store

Brad is knowledgeable and helpful!

Quick to help and get you out the door like there happy you came but they dont want your wife blaming them for you being late.

New staff learning, very attentive

Great super service

Good parts and service

Helpful people for finding the right part.

Higher prices than other places that sell auto things. And its super dark around the place at night.

Good place to get auto parts

They got good deal on parts

Very helpful and friendly

Most of the employees are so rude there I rather drive to Jerome if I really need something that no one else have

Its the closets place to my work

Employees are friendly and knowledgeable.

Best in the business!

The parts here usually outlast other places parts

Decent price, usually has what u need

GOOD service and friendly employees

Has most of what you need.

The best in town

The parts people didnt seem to be very knowledgeable

Good parts they are on it but a bit overpriced sometimes.

Very helpful staff.

Helpful ppl

Clean and they generally have what you need. Wish they were open later though.

Great help

Helpful, knowledgeable staff!