This was my first time ordering from HLO and I agree with most if not all of the other reviews as I experienced quick response with shipping and customer service.However, I did receive poor quality product (in my opinion). The green bulbs were poorly packaged and both sets of bulbs were eroding on the contacts. I sent an email and due to heavy volume they took a day to get back to me. In their reply they noted that they issued me a full refund but unfortunately the bulbs were out of stock. I think it is also important to note that they took my claim well after the 10 days that their return policy describes.Poor service and products WILL happen. With everything. What doesnt always happen is the business owning it, standing behind their brand 100%, and making it right with the customer. That is how HLO handled my situation and that means more to me as a consumer than getting the product/service right the first time.

Good prices on supplies but, even more importantly, they have excellent customer service. Part of my order was delayed and they did a great job of keeping me updated on the shipment and were incredibly friendly when they were called. Highly recommended!

I’ve been using this company for four years now and they have given me over the top service, season after season. Orders are always on time and accurate too. Chris and Autumn are exceptionall in Customer Service, and prices are unbeatable. Top notch 5 Star company!

Happy with service and availability. Best prices I’ve found on bulbs and all items ordered have been good quality. Timely shipping.

I tried HLO for the first time this season. I’ve been doing Holiday lighting for about 17 years now, and have stuck with (2) suppliers. My main supplier could not get me teal 5mm lights in a short time frame (customer request). And not many suppliers online carry them. But, with one call to HLO, I had my account set up, lights ordered and they arrived today. Greet service, and the lights are perfect!! - Thanks guys!!

Quick at shipping and great customer service!

Excellent quality lights and service!Go Christmas!!!

Great customer service!