Slow service. Need to be faster. Long lines that barely move. Usually friendly though.

Highly recommend coming to this store for any of your needs! The girls are so amazing, welcoming, kind, and patient. The UPS Store is definitely better than any place in town!

Great Service. Very friendly and helpful. I used there fax service and was very pleased with the service.

I ordered copies online 9/20/20. I ordered 40 pages black and white flyer copies. I called the physical store the next morning. They could not find my order. I waited a few hours and went to the store personally. I waited in line patiently. I got to the counter, they took a copy of my online receipt and I was told that the manager would call me.In the meantime I went to a competitor and had my order done in 10 minutes. The copies look great.In the afternoon the UPS store manager called me and told me to email my order to the store email and they would have my order done within the hour. So I emailed my order in and asked for someone to please call or text me when it was done so that I could pick them up. No phone call, no text for the rest of the day.9/22/20 I call when they open. I cant get through and have to leave a voicemail. By 3 pm, I still heard nothing. So I called again. This time someone answered and I was told they were done yesterday. So I drive down and pick them up. I drive back home where I sit down and inspect their print job. The last line of print is missing on the flyer which leaves out my contact information and pretty much renders these flyers useless.Needless to say this was one of the worst transactions that I have ever dealt with and I will be definitely using a local company from now on.

Staff very helpful and friendly. No rudness at all. $2.00 charge for shipping labels to be printed for you; claiming charges are for possible viruses shared through email.Print your label before you arrive.

This is a very reliable UPS Store. They have everything you need and whenever I am shipping something for my mom, this is where I go to. It really is one of the better shipping stores in Twin Falls.

We’ve entered the age of “the customer is usually in the wrong” in customer service. My interaction today at the UPS Store in Twin Falls is just the latest example. There’s something mysterious about renting a mailbox on a Wednesday afternoon which makes it impossible to do. In fact, to rent a mailbox requires an appointment. The store is open. There are people behind the counter. I’m a customer who has driven from home, to the store, debit card in hand — ready money to spend — but mysteriously, the ladies behind the counter can serve all customers but me. I have to set an appointment. That’s okay. I’ll vote with my money. UPS customer service has declined and I’ll avoid UPS forevermore thanks to this interaction. Hopefully my readers will too. // Edit to react to the store’s response — what would have been most convenient for me, the customer, would have been to address my needs in the same order that I came in the store. I will never comprehend the idea that you can’t take my money when I’m there, ready to pay for a service, no matter what language you use to say you want to “serve me better”. Better is what’s better from my perceptive, not yours.

This review is for UPS in general in the Twin Falls area not particularly for this store...If I could give 0 stars I would. This UPS has misdelivered my 85 yr old grandmas packages EVERY SINGLE time. Her address is North and they take it to West EVERY time. She doesnt get her birthday or Christmas gifts ever. We have called and complained about this several times and they STILL mess it up. I do not understand why it is so hard to get North, South, East and West correct for this company. So disappointed. If I could choose who would deliver the package when ordering stuff for her online they would never be my choice. It is so sad my Grandma doesnt receive her gifts.

I’m in this store a few times a month and have never had a bad experience. Even with all the chaos with how things are because of this pandemic. That hasn’t changed their exceptional customer service. Great job ladies!!!!! Keep it up!

Fast and friendly service! I often have to go during my lunch break and I’m always in and out in a timely manner. Everyone always greets me with a smile and they know me by name! Love this place!

Even though one of the women didnt know how to help me, her customer service was great. This review is a shout-out to Liz. Thank you for the quick and painless help setting up a mailbox.

So happy with the service I received here! I would recommend this place to anyone for any type of returns.

Went in the other day to get a paper notarized a gal named Kyndel was there she had the best attitude ive received in a long time. She knew nothing about my situation going on and went above and beyond what I was expecting this girl is an amazing employee and absolutely a better person. I never write reviews but she deserves one for herself and her company. Great job UPS!!!

Before I write my review, I want to preface it by saying this is about UPS as a whole and not only this location. I ordered a package and received an email from UPS saying it was left by my front door. It was not. When I called customer service to find out where exactly it was put, I was told that it wasnt UPS that actually delivered it and that for security reasons they couldnt tell me who did. I talked to a different gentleman today who was more help than any of the other 3 people I talked to about this issue beforehand so to him, THANK YOU! Avoid using UPS to ship things if you can. Ive never had anything but trouble when it comes to deliveries.

Highly recommend this store for Amazon returns. It was so simple and quick. Saved me from the nightmare of trying to do an Amazon return at kohl’s!!!!!

I stopped by the store today to ask a few questions regarding some packages I need to send out of state I felt terrible because the girls working were so busy, but they did not make me feel rushed at all. Liz in particular. She answered every question I had and was very professional and friendly. I am blown away with how amazing everyone was today. Thank you again for the great experience. I will definitely be back.

I meant to post this last week. I’ve always had great service here but this particular interaction was exceptional. Kyndel was the only one working at the time and she was BUSY! She was dealing with multiple customers in the store, trying to help resolve a few issues, acknowledging everyone and thanking them for their patience. Did I mention she was also manning the phone. What impressed me the most was the service she was providing and doing it with a smile. Thanks for making my day and I hope everyone was as kind to you.

THEY WEAR A TON OF PERFUME. IF YOU ARE SENSITIVE, BE AWARE BEFORE YOU GO INSIDE.They are efficient enough and nice enough.

I just left the store from returning some packages. Hassle free. Will definitely be back again.

Manger uses very ugly language to costumers.

Staff was quite helpful and prompt in their service.

I usually don’t do reviews however, I was genuinely blown away with the service I received while shipping out some packages for the holidays. The girls working were very busy but They got to me rather quickly and I was in and out of there ASAP.

Thank you for all your help today ladies. Keep up the great work.

Those ladies are so on top of it. Always preplanning their next move to help and serve you.

The one employee I interacted with was not friendly at all and seemed put out to have to do her job. Also, none of the employees were wearing masks, not good or professional at all.

I ordered copies of some flyers I needed for my work. I received them back in a timely manner and they were fairly priced.

Excellent customer service. Keep up the good work.

Highly recommend this place for all your shipping needs!!

The store did not open at its posted opening hours. Had to wait 15 minutes in the parking lot. Was sending a 24in x 6in package and was quoted a price of $79 with insurance. Without it was still nearly $60. Since I elected not to spend money to have it shipped I would have rated my experience 0*. So charitably they got 1. I was told that it cost so much because I was sending it to Wisconsin a distance of 1500 miles

My favorite store to visit! The girls are always so friendly.

They are very helpful, efficient and friendly.

I love these guys. Theyll keep your box info private, provide friendly, knowledgeable service, and Ling might even teach you some Mandarin. I feel like theyre my very own office staff sometimes. Theyll email me when important packages show up and I can print there in a pinch. Well worth the annual box rate.

Notary apparently takes 2 hour lunch breaks, even with appointments. Then gives us a bright pink pen to sign with. And now my escrow company is contacting me saying she didn’t notarize the documents correctly so we need to get her contact info so they can hopefully fix it over the phone. Would absolutely not recommend, incompetent.

All my USP packages go here, they are always very friendly and helpfulthe bookkeeping needs some time to make sure they record payments and account credits accurately.

The UPS store staff are so friendly and very willing to help you out! They go above and beyond quality work and have affordable and reasonable prices! I highly recommend their services and will continue to support this business!

Drove out of our way to ship off an important item and it was closed despite the online and store placard indicating open.

I came in to drop off some luggage that I was sending through another shipping company that contracts UPS on April 2, 2019. Maribell and Kendall were patient and professional, helping me to figure out some complex shipping labels with no stress at all. Thank you!!

The staff if super friendly, always willing extend assistance. I would recommend this location to everyone!

Always a pleasant experience.

I made an appointment, online, to get a document notarized at 9:00 am. I showed up on time to my appointment. I was informed by the employee that the manager Joel is the only one who can do notaries and he doesnt come in until ten. I was trying to leave town and this delayed my departure. I dont understand why the website allows one to set up an appointment at this time if it is not a possibility. Furthermore, I made this appointment nearly a week in advance. I know the manager, Joel, must have received some sort of notification of this appointment. He chose not to contact me and attempt to reschedule. He also could have altered his schedule to make the appointment. To just have me show up is extremely rude and inconsiderate as well as horrible customer service. I will no longer do any business here. The only reason i gave this place two stars instead of one is because the lady at the counter was polite and professional.

Awesome store!

Ive used this location many many times from personal to business. I started using them when they were in their old location as a matter of fact. They have always been personable and professional. I will always use them for my shipping needs.

Highly recommend this store!

Im all for making a profit, but charging $8.00 more to ship a flat rate USPS box is ridiculous. Drove another block to the Mail Room and cost $6.00 less. Shouldnt price gouge just because its the holiday season.

Friendly helpful service... no automatic doors. Big packages difficult to get inside door.

Terrible service. The kid at the counter couldnt even count change and gave up dumping it in my hand.Next visit I had trouble with a package shipped from their store that had no tracking updates for two days. I asked to speak to the manager. A lady came to the counter but she was very difficult to understand because she didnt speak English very well. I couldnt get an answer from her why it hadnt been shipped from their store.Call UPS to get help but they said they cant do anything for me because the UPS Store isnt really part of UPS its just a franchise that doesnt abide by their rules. I will go direct to UPS in the future to avoid the hassle.

I use them at least once a week joel and the crew go abouve and beyond to get your package to the destination in a timely manner !!!

We took clothes and batteries to them to ship to Puerto Rico. New manager and clerk would not box and ship batteries. I showed them a USPS bulletin about shipping these batteries in United States, including Hawaii and Puerto Rico. I went to post office and they readily accepted the items and shipped them.

Perfect place to return Ups items

Good for shipping need. Rather expensive compared with other ups stores.

Although the sign days they open at 8 am M-F, Ive been in twice at 8:15 am and 8:20 am and the metal gate is still up and there isnt a single soul to help you.

These guys are very helpful, great customer service, and easy to work with!

Excellent service, friendly staff and a very clean facility

Amazing Customer Service! Would HIGHLY recommend them all!

Rude young white girl working there.

Just wondering how much would it usualy cost to 3d print

Always friendly, helpful and professional.

Called they were very rude wont call or go there ever again if my package is already in twin wont allow me to go pick it up so next time ill have to go through fed ex

Lazy and rude.

Never do you leave 2 packages outside the front door of an apartment complex. People will steal stuff and its on your shoulders. Especially when its a lot of money. Im beyond ticked.