This Starbucks is the most hospitable Starbucks I have ever seen. Their staff is welcoming, friendly, and 100% mission driven on a positive guest experience. 10/10 would recommend for your morning routine!

OMG!!! The manager or cashier wrote a very nice message on my cup and also handed me a $4 off card. Just made my day!!! Thank you so much 😊

Great coffee/Espresso every time we have come here. Pretty quick drive thru service, and super friendly staff. Way better then the Solon location!

Went there twice in an hour in the evening and was served promptly and respectful like. Drinks were fire and I would send any friends that this is the closest Starbucks to. Also girl with the pink hair was cute. Lol

They never have to carry out open I don’t understand how hard it is to take care of customers let them order online and let them pick it up inside it’s not rocket science. Not everyone can go through the car drive-through

Good, fast service,wish frappacinos were not so watered down last two didnt have much flavor!

No dark roast coffee at 1:30pm on a Monday. Workers were polite

Lobby closed. Why. Cant even put order in on line. Why... not to mention the rude staff.So sad

Sure its corporate but yummy, consistent coffee drinks are our jam and the Twinsburg baristas rock!

Still wonder why so many people go to Starbucks. Seems like the quality of service and product are slowly getting worse.

The parking lot and drive-thru are terrible. Other than that it is just as awful as any other Starbucks in the world I guess.

Im not into all those fancy drinks, but the coffee is pretty good.

Great Starbucks location. Have only order by way of their drive thru, pre and during COVID. But they have never gotten an order wrong. They are quick / efficient, can move cars along, while maintaining quality and great personal experience. Always polite/courteous. We live in between two locations, this is definitely the better one!

Nice new Starbucks location (2019). No comfy chairs but plenty of places to sit inside including a decent bench to work at. Small outside sitting area. Staff were very friendly despite it being quite busy. There is a drive through.

The guy running your drive thru at this moment very friendly and hardworking great customer service

This Starbucks is great. My kids spilled a Frappuccino in the back seat today. They gave me napkins to clean it up (we were still in the drive through). After cleaning the mess I went in to wash my hands and order another drink. They gave us the drink for no charge and even brought it out to the cat for me. Excellent customer service. Really appreciate the kindness and compassion today for an overwhelmed Mom. THANK YOU TWINSBURG Starbucks!!!!

Its Starbucks....do you even have to ask? They always on it.

Pricey, so I dont visit often.

Always love going to this location! Delicious drinks, friendly partners, fast service, and great conversation at the drive thru! 10/10 would recommend ☕️🌟

There seems to be a new person at the drive through weekly (yes, Im here every week) but theyre always cheerful, attentive, and they get my order right! Although they make suggestions theyre never pushy and once you tell them thats it they stop and ring up your total. Unlike other places. The drive through usually moves fairly quickly, the people here are friendly and efficient!!!!! 😁

Excellent service and excellent people

Some say coffee tastes best when it doesnt taste like coffee and Starbucks is a master of this philosophy.

Normal Starbucks service, I like it and go every time I deserve a good coffee

Slow service some of the staff is rude

I order from here all the time but was really disappointed this morning because the tall flat white, which is supposed to have 2 shots of espresso, had NONE. It was ALL milk. I called the store because I was already home when I realized and the worker said I had to come back in to get a refund. If I had time to go back in I would have so I could get the what I paid for. They werent even apologetic.

Stopped by multiple times on my way to work. Drinks are good and bad depending on my baristas... but overall a convenient location.

Very nice, got my order correct, and the bathroom is open.

This is the best Starbucks I have ever been to.

Horrible service, The 2 drinks that i ordered (Caffe Mocha) were not done right. My order took 25 minutes inside and it was wrong. They gave me tall quantity in a grande cup without whip cream for a caffe mocha that doesn’t make sense.

The location and layout of the place is a disaster getting in and out. Avoid it if possible.

Service and coffee was great. People in the drivethru line were inconsiderate but Starbucks was what youd expect!

If you want to wait 30 minutes for a drink and have it taste unlike every other Starbucks (and not in a good way), then this is the location for you. If you want fast and fresh, drive the few extra minutes and go to the one in Target in Macedonia.

Extremely slow service through the drive-thru. Had a mobile order for triple espresso/heavy cream which was flipping cold and a mdark roast coffee that tasted like water.

Slower service than a typical starbucks. Maybe they were under staffed today.

I really hate complaining and sounding like a Karen, but OMG. This is the worst one in my area. Slow even if you mobile order and there’s no line, always incorrect, you ask for something and you most likely won’t get it! The manager on duty, Skye or Sky (unsure of spelling) is extremely rude and does not solve the problem. I mean, this location charges more for their stuff yet everything SUCKS. I spent 20+ dollars on an order and it’s all incorrect and tastes terrible. Thank you for ruining the morning!

Very nice staff. I go through the drive thru. They always have menu items to suggest. Theyre not always speedy but theyre not afastfood place. Everyones always clean. My drinks are always made correctly. So my moneys well spent. Thanks guys.

Staff is very friendly. Line in drive-thru always moves quickly so no bogged down long waits. They keep moving em along!

Excellent service and excellent coffee

Server welcomed the pair in front of me before taking their order. When it was my turn I said, “Good Morning!” and received a blank stare in return. My order was delicious as ordered. The shop was small and the only comfortable seating was near the door on a cold day. The bathroom was surprisingly clean which brings this store an additional star.

Excellent customer service !!

The food and drinks are the same as any Starbucks, but it honestly has to be the slowest store I’ve visited. Mobile, drive-thru, or inside, expect to wait about 15 minutes.

Love their coffee. Its so strong, its like they pour espresso into a coffee pot, fill it to the top, brew it and serve it as coffee. Super strong. Love their fruit and cheese box. So delicious!

Starbucks will forever be my favorite coffee. It just doesn’t compare! The staff at the Twinsburg location are always so friendly and helpful. It can definitely get busy, but what Starbucks doesn’t? I will definitely continue to go to this Starbucks!

Love it here nice and fast

The coffee was at the really good starbucks level, but there was a major problem with the staff. While I was in there were six orders made and half came back incorrect. Im rating four stars because the coffee was delicious. If the service is good when I return itll probably turn into a five star review.

This is a really busy location, so waits during peak times, especially in the drive thru are expected. I only docked a star because, when I am paying over $7 for a drink, I really expect it to be as advertised. I ordered an Ultimate Caramel with a shot. The whipped cream was just regular whip and the drink itself was so sweet there is no way it had espresso in it. It was fine, but not what I expect from Starbucks.

This is THE ultimate white girl experience in Twinsburg OH. Typical good SB service, and typical bleh SB burnt bean coffee....of course, not this locations fault. Better than average cozy seating options. Probably best meeting spot on Twinsburg.

Quick easy place to get coffee

Today got bad cheese danish. My husband saw a few insects inside the bakery case flying around but like a dummy, still bought a cheese danish. When he went to eat it, saw black specks on it so he threw it out. We were on a road trip so we couldnt return it.However, usually this is a good place.

I used to go here when they were in their previous location.. I have only been there twice since they moved.I’m giving 4 stars for everything else that deserves 5 stars, the cleanliness, the staff, the coffee and food ..This location is horrible .. I don’t even know how they managed to squeeze a drive through in.. but they did.. at the expense of parking .. there are so few parking places.. even the employees can’t park where they work.So it’s all good.. except you can’t park to go inside .. because chances are.. there are no parking spaces ..

This location is always slower than others I have been to. Today it took 15 minutes in the drive thru with only 4 cars in front of me. Drinks and food do always come out perfect... just slowly.

I told them I needed to be out in 10 minutes when I ordered my pour over. At that time I was the only one in line. The person waited on three other people that came in after me. I asked her when mine would be done and THEN she started mine. I ended up leaving with half decaf and have regular since it was way over 10 minutes. Ill go to the Macedonia one next time. Oh and then the manager shouted out that they are doing no more pour overs at this time. They werent busy!

Drive thru always backed up! No, matter when I attempt to stop. Today... 7 cars waiting, I’m always stunned by how slow this convenience has become!

Always a great experience here! The staff is so in a great mood, polite and helpful. Hands down they make the BEST iced caramel macchiato!! Keep up the amazing work!! ☕💯

The staff at Starbucks Twinsburg is always very friendly and helpful. My review though is more generally about Starbucks as a company.And there reqlly isnt a lot to say about Starbucks. They are just simply an amazing, innovative company. Their quality is unmatched and they should be proud of that they have accomplished.Also their mobile app is just incredible. It is more an experience then anything. I am truly impressed with how user friendly and intuitive it is.

First off, I am here almost everyday, so my review might be a little bias. Staff is always courteous, and prompt. Service is always as quick as it can be. Interior has been recently updated as of July 2017, to a very nice, clean and modern look. Drive thru can get backed up in the mornings, depending on what time it is.

Love it service is great, drive thru is bit slow due to building design

The young man that recommended me a drink this morning knows what hes talking about. Well done my friend!

This is probably my favorite local Starbucks. Everything is always fresh, they have fixed multiple drink mistakes from another location, and the staff is always friendly.Erika is always there, very personable, and a great barista.

Fantastic

Good coffee and helpful staff. Need to keep it moving though. Very active.

Fast, always nice and energetic and order is always right. Im only giving it 4 stars because of the short drive through lane.

I got a medium latte and it was a small and I asked for light ice and got a lot of ice. Ridiculous.

Love the double bacon cheddar. But have 2 ask to open face so bacon is cooked

Coffee was perfect as usual. Waited awful long time. And not that busy..

Wish it had a fully gated outdoor seating area especially with the main intersection right there. Also that there was more seating suitable for people who have little ones with them....

Typical Starbucks. Great coffee. There seems to always be a long wait. Pass on this location if youre in a hurry. Also, its a smaller location. I wouldnt recommend stopping here to study.

Fast Service, nice staff and I love it

My favorite Starbucks. Atmosphere is more relaxing, warm and cozy than the others that have a more industrial, cold feel. Acoustics are also better. Or maybe its that the customers at this location arent as loud and obnoxious as some of the others nearby :-)

I dont care what the detractors say, Starbucks has some of the best coffee.

We all know Starbucks and their services offered, what makes each location stand out is the baristas and quality of the products made. This is one of the best that Ive ever been to. Friendly staff, products made the same as advertised and they go above and beyond to make sure your satisfied.

Fantastic service. The only thing is the place is not cozy at all to stay with your drink. As cozy as a concrete floored recycling plant.

Besides regular Starbucks coffee; great service and besides inside seating they also have a large outside seating area.

Service is usually very good. Drive thru time wait is very long at times

This is the slowest Starbucks EVER! Regardless of the time of day, they are SLOW. And my breakfast sandwiches are never heated all the way through, I always have to check it before I leave so they can reheat it.

Everything is perfect as always.Dont forget to install their app to collect stars and redeem them for free drinks and more. Also you will jump the line by ordering in advance through the app.

First of all, every single time I go I receive amazing service. Bar none. Chik-fil-a type of service. I work in twinsburg and pass two other starbucks on my way to work and always way till I get here. Marissa the barista is the best.

The weakest Flat White Ive ever had. Also, I would not recommend there Panini. It was a dumb idea thinking food would be good at a Starbucks...stick with the coffee.

Great service and very friendly!! 😎

Great service, fast, and delicious drinks. Side note the multi grain cracker may crack your teeth its so hard. But thats not their fault

Best place to get coffee

Basic Starbucks, generally the staff is pretty good. Ive had my drink made incorrectly a couple times but it was taken care of with minor fuss. Medium sized seating area and tiny parking lot out front.

Its a nice clean starbucks and the staff is very friendly

This has to be one the best locations in OH- On numerous occasions they have made the best Caramel Macchiato I have ever had! Plus they are cool enough to respond to Tweets.

Was trying to set up my account and kyra was very helpful and informative;

They have good customer service and products

2nd day in a row I order my drink and people that order 10 mins after me get there drink its a bunch of people working but no organization I order a salted Carmel mocha at 11:42 and didnt get it 12p. Thats ridiculous

They sell good coffee here.

Recently renovated, quick service Starbucks. Both store and parking lot are tight. Make sure you do not park in a reserved spot.

Stopped in for early morning coffee, it was made quickly exactly as I had ordered it. The shop was small but clean.

Great staff!!!

The drive through is sooo slow! But the staff is friendly and my drinks are correct just don’t expect to get in and out super fast.

Not good enough. Keep you waiting and waiting. Dont even apologize for the wait. Simple order.

Products on shelf not priced, staff overwhelmed with trivial tasks could not answer a simple question nor make eye contact to greet and state busy please wait. Riddle me this, was it: 1) bad policy and training, 2) management, 3) bad parenting in NE Ohio? Regardless, my money goes somewhere else today.

Great friendly staff. Drinks are always delicious. Usually not too long of a wait.

Pretty calm and serene place!! Excellent staff

The service today was terrible. It was 7:45 am on Sunday . The place was empty. The guy in front of me and I waited 5 minutes and we were not even acknowledged. Finally he said something to them and they finally took his order. They were too busy doing other things to take our order . Been in many Starbucks across the country. Never seen this before .

Among one of the best Starbucks establishments I have had the pleasure to visit. Its like a new store since theyve remodeled.

Expensive but worth it. Also enjoy book exchange basket near front door

They are always very nice, worth the wait!