Very nice people but not great work, they diagnosed a leak, repaired it but turned out that diagnose was not accurate, truck keeps leaking and here is the thing... I located the leak in 5 min and did it my self . LEAK IS GONE. So, If you dont know a thing about cars, dont mind to pay lots of $$ for wrong diagnosis...this is your perfect place.

I have used Premier for a long time and have never been disappointed. The service is always first rate and I have never been anything except completely satisfied with my service or repair. Plus everyone is so friendly including the dog! I highly recommend them.

Friendly efficient service, a little high-priced. They do a whole range of maintenance checks, maintenance procedures, and repairs. They did a good job on my tie rod ends replacement and wheel alignment.

This was my first and last time using Premier Auto Repair. I feel like I was over charged to replace my Radiator. The part was 237 and my labor was 804 that’s a lot. I called other places and all of them except one was cheaper. I was just trying to go ahead and get my car fixed because I couldn’t drive it. Never again will I use this company. What a rip off. Not please at all. I went to them because they had a lot of good reviews. I will not do that again

I trust Matt and his team with my new Lexus RC350 for all its maintenance needs . They took excellent care of my IS250C for 8 yrs. Tyler doesn’t have a Lexus Dealership. but Premier Auto makes owning a Lexus a totally hassle free experience !! Highly recommend !!

Had a great experience here! Will definitely come back for any other car issues in the future.

Do yourself a favor and bring your car here.I brought my Prius in for an AC service (the air wasnt blowing cold enough), and they were kind enough to look at it for me. They werent able to recharge the Freon because they didnt have the proper equipment to service Hybrids AC, but they confirmed that the cause of my problems was low Freon and let me know I should take it to the dealer so another auto place doesnt ruin my car. They did all that free of charge - I will definitely be bringing my vehicle here for future repairs! tJoseph was courteous and kind over the phone. If youre looking for an honest business, this is the one!

Over priced work not worth the business. Very disappointed.

Premier was great, went in to check engine light and they didn’t charge me anything. Joseph was great supper friendly and professional. Will recommend and come back when I get the repair done.

Jonathan has great customer service skills I was informed the whole time that my car was in the shop, he definitely kept me updated on what findings took place during assessment of my vehicle. This is a place where I had no worries about my vehicle not being fixed properly, my vehicle was fixed in a timely matter and components that where fixed is working just fine. Thanks Premier Auto for great service

Outstanding customer service! I live in Longview and wanted to have a pre-purchase inspection done on a used car that I was looking at buying from a private seller in Tyler. I had schedule conflicts that week, so Joseph arranged for the car to be dropped off and to send the inspection report to me via email. He did a stellar job of coordinating everything and also of communicating throughout the process. Very pleased with his service!

Fantastic service! Fixed my breaks in less than a few hours. Excellent communication.

Joseph was very kind and caring and really worked hard to get me(my car) taken care of. The owner is a great guy also. Im a new lifelong customer.

Jonathan and Matt are honest, upfront, and very professional. They gave me a sense of confidence that I dont need to worry about my car while its in their care. I will be using them in the future and recommending them to anyone I know.

We needed some work done on our car before we went out of town. We took our car to Premier Auto Repair. They gave us our options and once we told them what we wanted they fixed our car. They are very helpful and friendly and then of course Gunner.

Thanks to Premier Auto Repair for the excellent job on my brakes and rotors! I highly recommend this place . The job was completed in just a few hours .

I dealt with Matt and Johnathan. They were both friendly and knowledgeable. The service was quick and affordable. They were also very honest with me about what my car did and didnt need. I will definitely do business with them in the future.

They are busy here because they do good work, are honest and fair, and are reasonably priced. They work for the customer on warranties. Their waiting room is spacious and clean and they provide snacks. They also have the friendliest chocolate lab ever!

Matt, and Jonathan are both professionals and so easy to do business with. This service center is so nice! Amazing and friendly. They go out of their way to assist. Highly recommend!

Premier auto is who I trust to use in Tyler for maintenance on my car because they are very professional and timely with repairs.

These guys are very competent and professional. They fixed the heat/AC issues in my Yukon for a reasonable price and explained all the work that was required and why. Good communication throughout the process, too!

Always do good work for us! We drive from Ben Wheeler, TX to Whitehouse to use this shop!

Premier always does an excellent job of taking care of my vehicle! Their facility is spotless and they are professional in their work. I have never been around such courteous people and the precious chocolate lab that greets everyone is the icing on the cake 🍰

Painless experience on the vehicle and my wallet. Honest and professional throughout.IF I have to be back for future repairs, I will choose Premier for either of our vehicles.

Charged $600 for 4 spark plugs and 1 ignition coil. They did fix my problem, but it’s costly

Our suv developed problems on Friday.Joseph Rojas contacted me quickly on Monday morning and he listenedto my story. He gave me his impression of the suvs problem over the phone.I took my suv to his store (which is very clean, modern, and inviting), and he quickly started the paperwork.He promised to get back with me later in the day.He called me and recommended additional diagnostics.He called later (again) and told me what was broken, and gave me the cost of repair.I approved it.By the next morning, at 11:30 A.M., the suv was repaired ahead of schedule.And the price was lower.Joseph Rojas is professional. We chatted about life. He kept his word tome several times during that 30 hour period.Excellent communication skills.I will go back to Joseph again, when my suv gives me a problem!

Premier Auto Repair were very accommodating in performing repair as requested, while patiently going by my diagnosis of the problem.Matt and Johnathan were very friendly and prompt in doing their service.They were my second choice for service, given my primary choice which is Jupiter Chevrolet 100 miles away, and hence they won.I do not regret my choice and will be using them moving forward for all my automotive repair needs, since they are 2 miles away. The only issue I had with them, they did not have cold beer for customers, but still earn them five stars.

I’m extremely happy with the everyone at Premier Auto Repair. I’ve been using them exclusively for my Lexus. Couldn’t be happier. Courteous service. Very pleased.

They are knowledgeable, responsive and professional. Have used these guys a few times and been satisfied.

The customer service was excellent. I was from out of town, check engine light came on and took it there and they diagnose the problem called me and had it ready to go the next day. Thank you Premier Auto and Jonathan you rock.

Great people to deal with. Get the job done right. Dont try to sell extra. They are the only mechanic we use in town now.

I have a 2013 BMW that needed an oil change and also to be serviced. They quoted me the price for the oil change which was very reasonable. And so I asked them how much would it cost to have it serviced and was shocked to hear them say it was included with the oil change!!! Everyone was extremely friendly and professional. The lobby was very nice also, they offered free coffee, snacks sodas and water. Also my car was ready in less than an hour. I am a very satisfied customer and will always be a customer of theirs. I would recommend anyone who wants their vehicle to be maintained to the best to give Premier Auto Repair a chance; you wont be disappointed💯

This was the best experience I have ever had with auto repair. They are very knowledgeable, efficient, courteous, accommodating, fair, and most of all honest. Without any hesitation I would recommend everyone to go here first, save your time, money and get it done right the first time. I will definitely go here for all my auto needs.

Our family loves Premier. I feel that they are honest, and not pushy. They help us prioritize what needs to be done on our vehicles based on what we can afford. I highly recommend them!

Last week I took my SUV in to have the AC checked out. It was not blowing cool air like it should. After Premier first checked if there were any leaks or other obvious problems from a visual inspection, they ran a diagnostic. I got a call from them (after I left it at their shop) and they told me that they had a code that indicated that an actuator needed to be replaced and that the cost for part and labor was going to be about $200. I gave them approval to do the work. A few minutes later I got a call back from them saying that after the technician cleared all the codes --- that the AC was working, but they werent sure as to why. They asked me if I wanted them to continue and replace the part or just take my car back as is and see if the AC would continue working. Its been a week and the AC is working like it should be. To me this is everything I could hope for in an auto mechanic --- someone that is honest enough to lay out all my alternatives and give me the choice of what I want to do --- plus being honest in letting me know that my AC started working after clearing the diagnostic codes instead of just going ahead and replacing the part. This was my first time to use Premier. I previously had a mechanic that I used for 9 years who I could always trust to give me options, whose cost estimates were always good and any work performed was high quality. Unfortunately my prior mechanic had to close up his shop. I am very happy to find a second shop that has the same approach to customer service.Barry

Great professional service from first foot in the door till I drove my vehicle out of the parking lot Jonathan the service tech was extremely professional and helpful in recommending a course of action, had me up and running the same day with parts I had ordered and brought with me to shop. They didn’t try to sell me anything I didn’t need, and they even loaned me a vehicle until mine was ready to go all while keeping me updated throughout the process highly recommend!

I Was so grateful to find this shop. They were able to do the B service on my Mercedes for MUCH less than the dealer and did a great job. They are certified to work on luxury vehicles. I chose to wait for the vehicle to be done. The office was quiet, had coffee, drinks, cookies. And as an added bonus they had a very sweet dog who hangs out in the lobby, he wants a pet but won’t bother you. Will return for my next service.

Brought my car here for some work, right before we left for Christmas break. So of coarse, it was last minute. That’s how things usually go, lol. I needed a new radiator, spark plugs, and wires changed on my 2012 suburban. I called and I got in to get both things done. The service was excellent, and both gentlemen were nice to talk to too. I would highly recommend this place, if you need a great place to get your car worked on. I will be a repeat customer for sure!

Very professional and courteous. Kept me updated throughout the repair process via text and phone calls. When the repairs took longer than expected they had a courtesy car available.

They were efficient and thorough. I plan to go back when I need to take my car in for service again.

Excellent service and follow up. Ask for Johnathon.

Service was great! Jonathan kept me updated on the progress of my vehicle throughout the day. They even got the repair finished quicker than anticipated! Would highly recommend to anyone with car issues.

Brought my newly acquired Mercedes S 63 AMG in for scheduled service. Premier did what they have done for me previously which is evaluate the cars needs, inform me and complete the needed service at a reasonable cost. They are my go to source for high-end vehicle service in lieu of dealership service/pricing. They receive my highest endorsement!

Awesome service and amazing people! I highly recommend these guys.

Very professional and helpful. Updates you and sends photos. Overall great and timely service

Awesome people, honest service !

They took care of my automotive needs. I needed air conditioning fixed, and they did. They kept me informed every step of the way, and even found problems I did not.know about. They gave me the option to deny services I knew I could do myself, and made sure to take care of those I chose to do. Best part, they are super friendly and dont treat you like a customer. They treat you like a friend and even follow up after work is done to make sure everything is good. This is an amazing shop and I will definitely bring my vehicles here from now on!

Great people. Really done a great job on my car

They are fairy professional I will recommend yall to go get your car fixed like today!

Fantastic first experience at Premier Auto! Very professional, friendly, kept me updated on the status of my repair, and did a killer job. Even texted to follow up and make sure I was happy with everything. A+ service, highly recommended!

This was my first time at premiere and I was very pleased. They communicated very well with me, the work was done quickly, and the price was fair . The receptionist Lindy is very sweet and helpful, I will certainly be back to do business with this place!!

Took my Smart car in for repair. I encountered a total of four employees, all of whom were helpful and friendly. Premier provided a loaner car overnight. A few problems were found and each time they called for feedback. The estimate was right on target and a written readout was provided. I highly recommend Premier Auto repair. I will be going back.J

The best auto repair experience I have ever had. They were very professional and courteous. Found my Jeep’s problem the first day, drove it home the next day. Very affordable as well and the owner texted a couple days later to make sure everything was running right and was satisfactory. They earned my business.

We’re new to Tyler and had an issue with our Hyundai Santa Fe. We searched the reviews and found Premier Auto. Very professional environment and Lindy was great to work with. She kept me informed on my car and covered different options to solve the issue. The work was done on time.

Premier AutoWow! This is an incredible place to get repairs on your automobile. Very personable and willing to help!1. They are considerate of your timing.2. They are considerate of your preferences and budget.3. Their waiting lobby is a peaceful atmosphere complete with a loyal pup to sooth anxiety.4. They have the cleanest restroom I have ever seen at an auto shop — it would rival some of the nicest yoga studios.5. The front desk presence is hospitable and kind!6. The work was done well and they took extra care to call my attention to potential or immediate needs.7. I truly feel they went to the fullest extent, I imagine this is how they treat all customers. I’d come back as needed and highly recommend them to anyone else!

The staff was very friendly and knowledgeable! They gave me a good estimate before they did the work on my vehicle. I’m very satisfied on how the work was done! Highly recommend their services! I will definitely be using their services in the future when needed!

First time customer. Extremely impressed with Matt the owner, he seems to really care about his customers. His shop also seemed very clean and organized. His staff is very friendly and knowledgeable. Pricing seemed very reasonable. I will continue to bring both my cars back in the future for service when needed. Keep up the Great Job !!! Thank you Miles

I was thoroughly please with their customer service and quick repair replacing one of my wheel sensors on my Lexus. I am moving to Tyler, TX next year and will be using their services anytime required. Thank you

Did great work and very courteous.

Glad we found this place. Identified the electrical problem with our Acura and fixed it quickly. Very clean and organized place. Matt followed up with us a couple of days after to make sure all was good. This is going to be our go to place from now on for any vehicle repairs. Very reasonable prices.

Took my car in to have my brakes check, while I told them about my steering wheel shaking. I thought it was a belt slipping in a tire, was told the brakes were good, but my rack and pinion steering was bad. They made an appointment to fix the car, this was done in one day, the car drives great now.

Knowledgeable diagnosis and excellent repair of my cars AC problem; pretty quick too. Jonathan, Lyndee, and the owner, Matt, were thorough professionals; they are a pleasant group to work with. The use of a courtesy car was an added bonus. Will do business with this outstanding group again.

I’m a long time customer of Premier Automotive. They are all amazing people with a work ethic like no other. They are honest, accommodating, integrity driven, and stand behind their work. They have helped me with my personal vehicles as well as my postal vehicle and always completed the work on time, if not before.I’m especially grateful for each individual at Premier and as long as I live in Tyler, this will be my #1 choice and recommendation to all my friends and acquaintances.

I liked how friendly and professional they were! :)

Great customer service! Very quick and they quoted me a fair price. We will definitely use Premier Auto Repair for all of our brake service work in the future. We are very satisfied!

I took my vehicle in for work after several lights came on in the dashboard area. The problem was found and repaired! I was updated each step of the way! I feel safe in my vehicle thanks to these professionals at Premier!

Matt and his team are top notch! We have used them twice and both times they outperformed our expectations. From the quick diagnosis to the reasonable priced repairs, we could not be more impressed. They have definitely earned our repeat business.

Enjoyed doing business with these guys. Very friendly staff. Communicated well and even followed up after the repair. Gave me a loaner vehicle while mine was being repaired. I will come back.

Just an estimate of my cars brakes and they were courteous and swift. 1st time stopping by

Shop that has the customers best interests at heart! Kind and and friendly service.

Awesome service! Very timely. Brought in my vehicle for rotor and brake repair. I am very pleased with their service. No more grinding noise. I still have other repairs to make, I will definitely be going back to Premier.

I had the absolute best service here. I needed AC service on my car (in the middle of the summer my AC was blowing hot) and a couple other things. It was 103 degrees. I called two or three other places and they told me they wouldnt be able to see me for a couple days (one place said it would take a WEEK for repairs). I called Premier after seeing the reviews, and they got me right in (and out!) that day. Amazing! They even offered me a loaner car for the day while my car was being serviced!!! I didnt have a regular mechanic here before, I am a student here. But Matt went back and forth with company my vehicles protection plan is through. As if that werent enough, they were polite, quick, and informative. I really just cant say enough good things. I am 100% a new customer, I wont go anywhere else.

Such a friendly and welcoming staff. I know i can definitely trust this team. They are true professionals and always honest about their work. Not just any regular auto shop! Very personable and thorough. Excellent work, expectations always met or exceeded!They actually care about making sure a customer leaves happy and getting your vehicle safe & running smooth, you should see it for yourself!

Have had several occasions to have services and repairs at Premiere! ~Never~ felt their prices were unreasonable... Always felt they gave me the best service I could find.... never felt pressured to buy anything or have extra things done, but they always provide a detailed account of services that are suggested in the near future... could not think of a better place to service my vehicle !

They treat you like you want to be treated. Honesty and trust are hard to find at times in fields like this. They have earned my trust for sure. So glad I’ve found them!

I had an oil leak on my Lexus and they found the problem the day that I took my car in. Plus I had some other things that I asked them to check on. They communicated via text messages to keep me updated on the progress of the repairs and sent me detailed prices on the repairs for my approval before they did anything. I will use them again.

Excellent same day service for my AC issue. Friendly attentive staff. Reasonable prices and professionalism from first call to picking up my vehicle. Clean waiting room with complimentary drinks were a plus.

Great shop! I highly recommend Premier Automotive. I have a 2011 Prius.

I’ve gotten my Lexus serviced here twice, both times were outstanding. Matt and his team are highly knowledgeable and provide quality service at an affordable price—they also make you feel right at home! I would recommend them to anyone!

This was my first time here and the entire staff was friendly and courteous. They let you know about the progress of their work and keep you well informed. Good prices too. I highly recommend them and will be returning myself.

After going to another repair shop and received no answers to why my AC compressor wasn’t working, Premier Auto Repair was able to diagnose my AC compressor and narrowed down my issue. Matt and his staff were very professional and courteous, which made me feel great about the service and their integrity. I will definitely be going back to Premier if I need any repairs in the future.

Premier did a great job doing the 35000 mile service on our Lexus RX-350. Clearly explained what they recommended (which agreed with the Lexus recommended service). They found and fixed a corroded battery clamp during the service. Fast service at a very reasonable price.

Im so glad to have called them, my son goes to TJC and I dont live in Tyler, actually 3 states away. Lindy made the whole process go smooth. I no longer have AAA, she got me in touch with tow service, they promptly picked up my sons car, got it diagnosed, and fixed it. On top of that, Lindy even sent an Uber to pick my son up. I really appreciate the service, the honesty, and the overall professionalism especially since Im not in Tyler. Id recommend Premier Auto 100% of the time, what an experience.

I’ve been going to Premier since I moved to the Tyler area two years ago. They are fantastic! Fast, friendly service, and most importantly, honest service. They don’t make up ailments for my car to pad the bill, and they will even find coupons for me once in a while when a particular bill is huge. Five star—if I had more cars, I’d take them all there.

These guys were able to figure out what was wrong with my car after 3 years and at least 4 other mechanics couldnt! The service was fantastic and they kept me informed every step of the way. They were also great at explaining what was wrong with the car and how they were going to fix it so I could understand. Very fairly priced. I highly recommend using them if your car needs repaired.

The professionals at Premier were awesome. They diagnosed my problem, got the parts located and fixed the issue at a fair price. I would not hesitate to recommend them for your automotive service. They also gave me a report that showed the things that I need to consider doing in the future. Very low pressure and appreciated.

I drive a 2002 Ford Lightning as my daily drive. It is fun and special to me. So, I wanted special treatment. Premier answered every question about my brakes and suspension with detailed technical answers. When on the rack, Josh called me to talk about some other issues hed found... the stabilizer bar and idle air control valve. He explained in technological detail the possible problem and solution. It wasnt, Dude, you need a new johnson-rod, and the air in your tires changed. There were issues which will need addressing in the future but Josh and Matt said, not now. In other words, they dont try to make business, but only address what is really needed. I even heard Matt tell someone on the phone where they could get something cheaper. They have my future servicing business.

The staff is welcoming, service is great and prompt. All around great experience.

Everything and everyone was so professional, and the quality of work was highly exceptional Thank you for a job well done

Love the fact that I don’t feel pressured for services. Also is a very nice environment . I don’t feel like I’m at a dirty garage. They have a coffee bar to enjoy while you wait. Those things make the wait a lot better. Pricing is fair. LOVE THE GIFT CARD!! What a nice change from the usual automotive repair experience!!

Ive used these guys for multiple services from Oil Changes, brakes and a/c repair. Absolutely hands down the most honest and professional service I have ever experienced anywhere!! Definitely would recommend this place to everyone!! Thanks for the GREAT service every time Premier!

Honest and dependable at a fair price. Nice folks.

Very courteous employees! Matt is very interested in taking care of your auto as if it is his. Jonathan and Matt keep you informed every step of the way. The waiting area is very clean and inviting with snacks and drinks available.Bobby Watkins

I really liked how quick and professional the work was done on my car. Also the free inspection was very helpful.

I have had multiple cars serviced and repaired here and they have always done a great job! They are professional, knowledgeable and have integrity. I highly recommend them.

Awesome shop with very knowledgeable techs. I have been a customer for a while now and have never had to worry about where to take my cars whenever they arent running right. Never have they failed to exceed my expectation! Top quality work, done on time, and all at a fair price! Give them a try and youll see exactly what I am talking about.

Clean very proffesional and friendly. Good pricing. Will definatly be using again

Went here for my air conditioning repair. Jonathan has excellent customer service in his politeness & explanation of services. Matt showed great professionalism in his response & care for his business. I will definitely use them again for my automotive needs! Thank you!

Matt runs the most reputable and honest auto repair shop in Tyler. After an initial problem diagnosis and new part installation failed to correct my original problem Matt ordered an additional part at no cost to me which corrected the problem. In addition, Matt’s team looked into an additional problem I was experiencing and resolved it at no additional cost. If you are having any mechanical or electrical problems this is the place to go. With state of the art diagnostic tools Matt and his team can diagnose and correct almost any problem at a fair price. I am highly satisfied with the quality of the service Matt and his team provided and highly recommend them for all your auto repair needs.

The personnel of Premier Auto were so personal and truly were through in finding out what was wrong with my car. I truly loved the way they handled everything!! I really felt they knew what they were doing !!I was very pleased with their professionalism.