Waited 30 minutes to get to their drive thru speaker just for them to tell me their system is down and when I asked them what they meant. The cashier got an attitude. Seems like an authority/managerial issue. Probably not coming back anytime soon. Sucks because I really do like the food. Oh well, theres always Panera.

Bagels are good but employees don’t listen order completely wrong. 9/22/21 at 8:15am. No vanilla in my Vanilla Latte. No Mayo on my bagel sandwich and no cheese on my husbands bagel. My bagel was priced to high and my husbands priced to low. Got the same thing yesterday and the total bill was 2.00 cheaper today. I’d rather pay more and have the order correct.

Enjoyed the Everything bagel.w salmon cream cheese. Looking forward to trying something else next trip!

It was dirty... They got someone elses order incorrect. Took 15 minutes to put cream cheese on a bagel and even that was done without care. No ice in the ice machine. Wifi wasnt working... 🤷🏿‍♂️

Rude employees. I was being waited on while telling the employee what I wanted an gentleman came in to pickup his order and the employee left me and waited on him and then turned around to fill an drive thru order and never came back. One of the employees making food told me she had customers before me which I was the only standing there trying to fill my order so I told them I am out. Will never go there and wouldnt tell anyone else to go there.

Food good but the lack of people causes 20 min waits just to order so bring a chair and a thick book to pass the time. The cashier so slow they made the breakfast before should take the money

The best bagel Ive ever eaten

Employees was extremely rude while taking my phone order. The manager Brian was nonchalant about the behavior. Another employees named Scarlett looked directly at me while telling the Manager the story and laughed multiple times. One i informed him of the behavior he basically ignored it and brushed it off. Ive been going to Einstein since I moved to the area a while ago and I extremely disappointed with the service or lack there of.

My wife and I have been patrons here since 2016. Over the years this establishment has rapidly declined. The once attentive management and crew who ALWAYS got your order correct and CARED if it wasn’t has been replaced with an apathetic staff. In the past 10 consecutive visits our order has been correct ZERO times. When brought to, whoever is the new manager of the week is, they fix it by handing YOU the ingredient they forgot in a bag and you have to assemble it yourself. This is the last time I will give them my business. The tables are always filthy, the place is ran by kids and have zero customer service.

Only giving one star because you have to chose a star otherwise would get zero stars. The absolute worst service in a restaurant. Rude employees that were enjoying conversation and joking among themselves while customers stood there. Will never go back and don’t recommend anyone visit here.

The only way to avoid being disappointed is to just get a bagel with cream cheese. Both my wife and I have been disappointed at least the last 3 times. I always want it to be better and give it another chance but they always mess things up. They are also out of nearly every kind of bagel when we go so go early if you want any choice. I really wish this place was better because I love good bagel places.

Who knew you could do so much with a bagel? Great sandwiches!

Been coming here long time and past 8 months my order has been wrong every time. They have corrected my order. And today when I asked who the owner was I was not given the information and was laughed at and told who the manager and shift lead was. This place for the money is falling apart. Used to be run very smoothly now just bunch a kids new people each time, was told it’s is hard to keep staff..... well then do something . Pay them more train them better, give them more hours. But to spend my hard earned money and my order always be wrong and then laughed at. Is not okay. We will not be coming back. There you go Einstein’s loosing business if you don’t make some serious changes. I will be telling everyone I know in industry

Everything is fresh, great flavors, and friendly staff. Best of all the coffee is good too.

Ok coffee, good breakfast, reasonable prices, food service.

I like their bagel sandwiches. By the time you pay for the sandwich, chips and drink it is a little pricey for lunch. Wish it was a little cheaper. The fact that they charge $1.50 to smear a bagel with cream cheese is crazy too. BUT, I do like their bagels. I tried the French Toast Bagel recently and it was great.

The folks at the drive-through just cheer us up every morning. And, omg! Love the specialty bagels- all flavors! BUT....Just really ADORE the morning drive through people. Theyre amazing!

I have really tried to like this place, but its not worth the price tag. My latte tasted burnt and wasnt even mixed together. For $5 a cup, it should at least be mixed together. Is that too much to ask?The food is hit or miss. Sometimes the sandwiches are good, and sometimes its a cobbled together half burned mess.

I ordered poppyseed, garlic, and everything bagels; each are amazing (eat them while theyre fresh). Theyre cream cream cheese varieties are great as well, maybe even better for cheese lovers. The service is all you can ask for; theyre friendly and helpful to newcomers so dont be intimidated to try Einstein Bros. Bagels if youve never been. The atmosphere is charming and seems like a nice place to stay if youre not having a busy day.

These guys are the BEST!!!! They work hard and are very nice! Place is usually busy but worth the short wait

Great food and amazing coffee

It was a long list of bad. Let me know when you are under new management.

Its refreshing to try somthing other than the same old pancakes,waffles .I had the brisket, egg and cheese with a really creamy chipotle sauce. It was fresh hot and very flavourfull.

We ate here to day, and were expecting to have a great breakfast bagel, as we had once had not that long ago. It was awful, to say the least. We ordered the egg, bacon and cheese bagel. We asked for it to be toasted. It was not. There was no butter or any spread on it. The cheese was cold, not melted. The egg way over cooked and the bacon limp and undercooked. I will not be dining in at this location again. You lost me as a customer.

I love the farmhouse with avocado. Fast service on most days and friendly staff.

Very fast serviceNo long waitingExcellent serviceGreat atmosphere to hang out for studying or even small business meetings

My 🥯 for breakfast was wonderful, and delicious. I will definitely be back the service was excellent as well.

Love the cinnamon rasin bagels and their signature brand Caribou coffee.

Always enjoy the chai, coffee and nibbles here. Unfortunately, the staff needs far more training when it comes getting product out and in the hands of a virtually empty store. Also, the restrooms are dirty, there are absolutely NO paper towels or anything to wipe you hands with after washing them,.which bega the question as to what the staff does afterwards. Trash needs to be attended to as well.

A good bagel is a good bagel and the lox is fantastic, but things have been sliding. This morning we got a box of sliced, the schmear was left totally out, and several were sliced unevenly leaving crescent halves. I hope to see things pick back up, between some menu changes and this its losing appeal.

Out of most of their bagels, but still fast friendly service.

It was my first time in today, I was ordering for the restaurant I work at. I was very pleased with how Brandy helped me around! She was very polite and quick on her feet. I asked her to pick my bakers dozen and we are all very happy with them!I will be returning because of customer service alone.(Not to mention the yummy breakfast!)

My favorite place in tyler to eat bagels! I am in love with them i have to stop everytime I go!

Jalapeno and Cheddar Cheese Bagel with Jalapeno Cream Cheese is so good!

Had to leave early because they close at 3pm

Awesome customer service & their bagels are delicious. Always fresh! And their coffee is pretty good as well love their selection. Their app is great as well and lets you collect points to use towards free food!

Called for takeout this am. Things went flawlessly. Great bagels and service. Picked up to go at drive thru. Quick and easy.

The bagels were hot and fresh. The coffee was nice and strong what I needed.

I eat here about twice a week. Love their breakfast bagels and the friendly staff

Well this my first time my wife and I went there and I did not like the service. First off we asked if they had gluten free bagels and they said no which was fine. When we asked if they offered dairy free options they said no and when she listed what kinds of milks they had she mentioned almond and silk. So kind of rude about it but just to let everyone know they charge .80 cents for a non dairy milk which is a lot. So wenot happy with the serve also not enough gluten free options.

This place is okay the bagel I got was good! I didn’t give it 5 stars because it smelled really burnt in the building and my eyes were watering. Also the bagel was a little too tough! Overall my experience was great! It’s a nice place to get out at with friends.

Had a wonderful first time here! I had the apple cinnamon bagel with the almond whipped spread, and I also got the bacon avocado with jalapeno bagel. I was still craving bagels by the end of the day. And if youre really like me youll enjoy the fact that they sell their whipped spread at the counter!

For what it is, I really like this place. Love those fresh bagels and they serve caribou coffee as well. A wonderful combination.

One of my favorite breakfasts. Jalapeño chedar bagel with halapeno salsa smear!

Hands down the worst experience I’ve had while just trying to get breakfast. As a visitor to Tyler for a tennis tournament my family had eaten in Einstein Bagels before and loved the food so we decided to try it this morning. We all ordered and everything went smoothly until our order was brought to the table, the women that brought the order said they were out of a particular bagel that my daughter wanted, no big deal, I just sent her up to pick out a substitute for them to make instead. Approximately 10 minutes went by and my daughters corrected bagel had not came so we go to the counter and they act as if they have no idea what we are talking about. After the employees talked they said that it was made and someone must have came up and grabbed it. OK, I just assume they will remake the order. Shortly after an employee shows up to the table and tries to tell me we never ordered the item which seems funny that the person who brought the order out knew all about it. While trying to decide how to handle this the young lady telling me I never ordered it gets extremely hateful so my wife grabs the receipt and ask to talk to a manager. To my amazement the young lady starts pointing and bowing up to my wife (OVER A BAGEL!) Once my wife gets to the manager to try and solve the situation the same young lady is yelling and pointing in a threading manner. Not feeling safe from the actions of this women my wife just asked for the regional managers number and we leave without the food we came for. While all this was happening I was being apologized to by some local patrons hoping we would visit again.

OK. a Californian liberal refuge. Sandwiches are somewhat bland...whadyaexpect?

Wonderful breakfast! Im not much of a bagel person but my breakfast didnt taste like it was on a bagel. I r gone there 2 days in a row now! They have a lunch menu too.

I patronize this location every single Sunday with my family of 6. We always receive top notch service and stellar food. We love this place. We also always grab a bakers dozen box for our Sunday school class which is always a hit. I highly recommend!

$14 for breakfast. got a cold breakfast sandwich, ordered a caramel latte, got a mocha instead. Barista argued with me rather than remaking it. This is typically a decent chain in other cities but not Tyler, TX. Wont be back

Horrible. 25 minutes in drive-through. Still not at window.

Good option for breakfast!

Hours say 6 AM on Saturday. But if you arrive at 6:45 AM on Saturday they are not open or answering the phone.

Good bagel place my family and I enjoy. Get there early for the best selection.

Lox bagel is very good. Salmon was fresh and delicious. Fast and friendly with great coffee.

Bad service,waiting an hour for 12 bagels

Food was good-typical einstein brothers. I would give a better rating, but I used the bathroom which was very dirty. Makes me a little concerned about cleanliness of the restaurant.

Awesome food and drinks. A bit overpriced.

Food was great, but they have the worst Chai Tea Latte in town. It taste a normal latte with a dash of chai flavoring. So I cant Suggest the chai, but the rest of it is pretty good.

Good bagels!

They are currently under new management and couldnt be more pleased. I work opening a store and nothing like a quick bite before the day begins. Thank you staff for your remarkable service and Bagels. Love Petland

Im here every Monday and Friday morning because this place is definitely the best place to grab some coffee and breakfast bagel in East Texas. It could be because I get there around 6:45, but it is always very quick to get my order out!

Absolutely love this place!!!!

Love this place. The staff is great, the manager is phenomenal. They have wonderfully delicious bagels and nosh! And the absolute best coffee in Tyler!

Love their lox and cream cheese!

Love th bagels and smears there

The food is great. The people are friendly and overall its the best place I know of for breakfast in Tyler. The coffee is also really good. I love going there when I can in the morning and enjoying the atmosphere and food.

That day was Good!! Cashier waa Friendly!!

Service not good, mediocre would have been nice. Coffee warm NOT hot. Staffs knowledge of Jewish food was nonexistent.

This place to be hit or miss. One day the service and food are great the next visit a total bomb. Coffee is decent and the doors are always open at 6:30 when I meet there. Get a refill cup it will pay for itself fast and watch your receipt for free stuff.

Always the freshest, best tasting coffee and yummy treats, bagels and sandwiches to go with! Definitely our coffee shop! ☕☕☕

Great bagels. Five stars. I miss the blueberry shmear. Wish it would return.

I had an average experience there. The lady seemed less than thrilled to help me with my selection. I hadnt been there before and she was not very helpful. The bagel was tasty.

I love Einsteins bagels. Theyre the only ones that have pumpernickel bagels.

Quick, efficient, and decent. Einsteins is not my first pick for a breakfast sandwich, but it was decent nonetheless. I ordered an egg white sandwich on a bagel, the sauce was clumpy, the cheese was sparse, and the sheer fact that I was in Texas and requested no meat was mind boggling to them. Not my favorite for bfast sandwiches, but I do love their bagels.

I really love this place. I had the super loxThe bagels are always fresh and tasty. The only downside is the price. $35. For bagley lunch CV ok r 2 adults and 2 kids with the kids sharing is kind of pricey

Not that good we ordered a Salmen smier they scratchet it on there the beagle was cheap for so much money it is a no 🌟 for it

Excellent bagels.The selection is wonderful.The service was great.

Remember that if your dozen bagels are undercooked you have to call the same day (even if the store is closed by the time you get home). Also remember that you have the return the half eaten bagels with cream cheese to the store so they dont tell you that all bagels werent returned. Given these specific set of circumstances it may be within the realm possibilities to obtain a refund. Patronizing the establishment on a minimum of a weekly basis is no indication of the ability of a customer to gauge consistently or quality of the product. Thanks for the help!I have contacted customer service and left a voicemail for the GM. Still waiting to hear back.

Worst customer service I’ve ever had!!! The guy there is very kind and fast and does a pretty good job but the woman and the white lady that does the bagels are soooo rude, disrespectful don’t help at all and both look unhappy with their job! Won’t be going again!

I take friends coffee and bagels when I get my hair and nails done, we all talk and enjoy our coffee😁❤️😉

Good place nice people. Good service. Good food.

Soooooo good

Ordered the Crispy Chicken and Potato Sandwich. The potato was missing altogether and the chicken was ICE COLD!!! Never again. The absolute worst.

Yummy bagels, the hash browns were perfect and the atmosphere was comfortable. Love thier marketing.

Great service.

Horrible management! Refuse to toast bagels even when you are dining in… If I wanted a cold bagel, I would go to the grocery store! Plus, we always end up waiting for a ridiculous amount of time for our food, and they are usually out of some major item like sugar, napkins, bacon, or bagels! It would be one thing if this was a one time thing, but we have had bad experiences over and over again. Their bagels are pretty good, but not worth the hassle, especially if theyre going to serve them cold!

Best bagels coffee everything. Great variety of good food.

I’m new to the area and decided to try something different. I’m so glad I did! The iced coffee is amazing, and the bagels are even better!

They could have used an extra hand this morning.

Great coffee! Bagel and schmear selection are awesome too!

Excellent service, and very prompt. Food was tasty, fresh and hot, including the coffee and chai we ordered. Staff was friendly and restaurant was clean.

My first visit here.. Ordered Hummus Veg sandwich.. Loved it.. Order was perfect. Summer the cashier was great..

Fresh bagels and friendly staff all in one? 5/5 in my book

Really horrible experience. We went at 10:30 on a Sunday before work to grab breakfast any did not get out food until 11:10. 40 minutes! And everyone else was waiting on their orders too. And meanwhile the staff was getting mad and bickering at each other instead of working as a team. And then after getting our food and eating I immediately felt sick to my stomach. Really hope Im not getting food poisoning. Just really disappointed with this restaurant.

Ive been to many Einstein Bros. Bagels and Noahs Bagels... This one is Very Clean, comfortable dining room, courteous service and the last visit, I didnt realize they have a drive thru. And.... the bagels are always the BEST in Einsteins!

The Nova Lox was great, the drink cooler is incredibly loud though, probably needs repair.

Always a great and delicious choice for breakfast. The coffee is the best in town.

So good! Strawberry cream cheese is the best!

Although I enjoy the food here, the service lacks. Its a shame because there are always a couple terrific employees and I want to give them 5 stars, but they are always balanced by other apathetic employees or people who seemingly have nothing pressing to do but still leave me waiting at the counter.

Overly complex and inconsistent ordering process. menu far too complicated matrix of multiple bagley prices multiplied by several topping pricing options. then theres 3 different classes of sandwiches in multiple sizes and an overwhelming beverage list. food temperature lukewarm