I have been battling Lincare for quite some time. They keep telling me my insurance isnt going through, but I have been up there in person to give them all my information, I have called and verified all information several times, and I have even scanned my insurance cards and emailed them. Everytime I ask them to send me an email or call me for updates. I owe $500+ dollars for equipment I never received. I removed all payment information from them and have refused to pay it until they sort this out.Save time and save money and purchase supplies online from CPAP.com! Lincare will rip you off and your insurance company. For example, I was charged for a basic hose for $78 dollars but I bought a fancy climate controlled hose for $19 online.No one has been able to help me in this company. They have sent me two letters about how late I am on my payments, I contact them to try to work it out and nothing gets done. Good luck trying to get someone on the phone. Their office in Tyler seems just as unorganized and unhelpful.I will gladly pay cash price for my equipment, but they wont even let me do that. They are so greedy they want to try to get insurance to pay the max on all equipment.

Lincare is absolutely the worst place to deal with. I’m changing companies ASAP. From their billing office to their office in Tyler, a complete joke. Don’t waste your time and money here, you’ve been warned.

Impossible to get oxygen thats needed delivered when you need it. You will spend several days waiting with no reliable communication of when to expect. Office doesnt know where drivers are at or when they will deliver and also cant force them to contact you. I was assured multiple times of early delivery and they never came through. Very disappointed. My father uses lincare in Missouri and raves about their excellent 24 hour service. Obviously a different company...

Drove to lincare office to give them my new insurance card. Sat in parking lot trying to call the number on door. Kept sending me to different departments with no answer. No way to copy and email them. Meantime I get a bill for 700.oo plus dollars for supplies. also want to stop supply shipments.I have enough for now. But cant get thru. to anyone for service. This is the most ridiculous running of a Business. Iknow because I run one.

If I could give a -⭐them I would. Absolutely the rudest and worse company ever.

I spoke with Nat, from iCare, (nice guy) to help me move my account from Tyler office to Athens office, which is more convenient for me. this battle has been happening since Jan. 2. Nat intervened on 02/17/2020. Tyler has refused to transfer my account. Also, my doctor ordered a portable concentrator, so I can continue to work comfortably. Tyler office has given every excuse why it has not been submitted. They tell me it is in billing or insurance does not have the right testing date.I know for a fact my doctor is competent enough to fill in the correct date, three times. They have given the Tyler office 3 certificate of necessities.I WANT MY ACCOUNT TRANSFERRED TO ATHENS, TX office!I am being nice giving this office 1 star. I have now contacted the BBB!

Mrs. Holly, in the Tyler office was very kind and helped me get the equipment my grandmother needed. Excellent customer service!

My friends dad is the hospital for double pneumonia resulting from COVID19, which he was exposed to at the behavioral center in Longview. The nurses at his assisted living forgot to send equipment to the behavioral center and are on lockdown making it difficult to retrieve said equipment. But Lincare is threatening to charge the family unrealistic fees for something out of their control. Customers mean nothing!

Awful service Rude Customore service and doesnt want to supplies the oxygen supply we needed for, u parents at all and then hung the phone up on us then was told we was getting any oxygen.

Been waiting over a month for appt to fit CPAP. Lincare had sleep study and RX and had cleared it with insurance. Finally I called and found that they still needed the Dr. office visit notes. No one from Lincare called the DR or me to ask for these notes. It would still be in limbo if I hadnt taken theinitiative to contact Lincare. VERY POOR followup. Do not recommend them, except their the only store in town. Waited on hold for second call to them, only to be hung up on after 8 minutes.

Our doctor ordered new mask at the end of July and they still havent got the order correct not have charged the insurance for it. They were too have picked up the wrong one and replaced with the correct one.

Refused to order the supplies we needed and provided no explanation. They said they keep one on hand but can not order any more. They referred us to another company. Their customer service is on par with Suddenlink.

I was with the 5-star American Home Patient for over 15 years and now they have, unfortunately, merged to Lincare. I have been trying to get a new machine for over three months now and every single time I call, I get a different person and a different story about how theyre waiting on insurance to approve it, or waiting on physicians notes, or clarification of this or that. I am beyond frustrated and so is my doctor. I dont know what to do anymore. Im looking for a reputable company who can meet my needs.

My wife needed a sleep apnea machine. She has had considerable trouble getting used to the mask. We have gone back for additional assistance twice. Victoria has been extremely helpful and very patient with us. You can tell she is very interested in making sure things are right and you are as comfortable as possible.

Dont get your medical supplies from this company. The manager is rude and does not follow the law yet alone the dr. Prescription.

7-5-2019 - Got there for a 1:30pm appointment. Richard eventually waited on me, complaining his lunch was interrupted to do so. I mentioned I have never been impressed with the service LINCARE provides. He became argumentative, rude, and inconsiderate telling me his customer rating is high. He told me I should just go to another supplier.He was to replace my cpap as it quit functioning. I brought the tubing and head piece including nose breathing pad as instructed. He got a new unit and looked at the settings, stuffed it into its bag and said there you are as he handed it to me and headed for the door. No fitting or testing just stuffed it back in its bag.This experience was the worst I’ve had from Lincare, but their service for me is always below expectations. When I mentioned I was going to write a review he said go ahead, I have all good reviews and you should go somewhere else for service. I just may take that advice.

Multiple experiences with this company, Shawnda in particular, have revealed less than mediocre standards. How is it possible a fax is not received time after time after time?? And did you really submit to the insurance when you claimed you did?? 🤔 I think somebody doesn’t want to do their job, and certainly not more than BARE MINIMUM.

Worst place there is. I ordered my supplies and after 9 days called to check on my order. They told me they were waiting on insurance verification. They transferred me to billing and waited on hold for 15 minutes. I hung up and called back and someone answered and put me on hold and never came back to the phone. I realized it was 5 o’clock on a Friday so I guess they wanted me to hold until Monday. I will never use them again and will tell everyone I know.

Shelly was polite, efficient, and sent supplies to me the next day. I had been trying unsuccessfully for months to get supplies from a Lincare office in a different town. Shelly, in the Tyler office, solved the problem immediately.👍

Was trained by Valencia Flowers on my new CPAP machine today, and found her to be very helpful and pleasant. She dealt well with my many questions, and was very knowledgeable about the machine and the process.

The lady that cares for my mother and father does not even know how to clean a bathroom. She walks in the bathroom, checks her appearance in the mirror and walks out. She brings her laptop with her and is either in her phone or laptop most the time. She told my mother she didnt know how to cook. Part of the job is to cook my disabled parents a meal at lunch. I live way too far away and cannot be there everyday so I would like to trust the people that are hired to care for people I love. As soon as I am able to make a trip to Tyler you can bet we will be changing home health agencies.

As a medical professional, I had a great experience with a Lincare representative. The representative was, in essence, SELLING the company to my office, doctors and nurses, so that we would push their product. She won me over and I thought I would use them whenever I needed to.FAST FORWARD 5 years and I NEED a CPAP. I tell my Doctors office to send my information to Lincare. I wait until the next day to give them a call myself. He said that they sent over my sleep study information but not a contact sheet. I provided him with all the information he requested and it has been OVER A WEEK and still nothing.I have decided to use another company in Tyler, Tx for my Durable Medical Equipment (DME). If I am just getting started with this company and they are already dropping the ball I have no reason to believe that it is going to get any better!

I called them because I needed a piece of my husbands BiPAP as it wasn’t working. They got it ready for me which was very nice but the older lady that was working in there was not very friendly. I didn’t appreciate that. I was trying to have a conversation with her, like small talk and about the product, and she kind of just stared at me like I was an idiot and then said have a nice day and walked away when i was still trying to talk to her about the product!!!! That’s really unprofessional and rude!

Didnt explain anything about oxygen to me when I first got it. Have refused to order supplies on my behalf even though they would have been reimbursed 100%. Refused, at first, to take back smaller O2 bottles I had gotten from out of town Lincare stating they didnt carry that size! Needed new mouthpiece because other one slid out of crummy poorly designed red backpack and broke. Took forever and then the flow didnt go as high as older one. They refused to order another one.Going to change companies if I can.

One of the worst places I have dealt with. Horrible customer service, I felt so unwelcomed and never got a good answer to my questions. I would NOT recommend this place and my advice to you is to go elsewhere!

If I could give 0 stars I would. Just spent 31 minutes on hold.

BEWARE!!!!! DO NOT LET THIS COMPANY DRAFT ON ANY ACCOUNTS. Customer service is horrible at a local level and worst at their corporate office. No one can explain there billing practices and blame everything on a change of their accounting software. Holding one hour 33 minutes to talk with someone who had no knowledge of accounting. I personally turned equipment back in Dec. and still getting billed.

They take advantage of you when your insurance will pay 100 percent of your bipap machine and charge you rental by the month when you can get it cheaper for that by buying it outright! Tried to talk to them but no good! I wouldnt send no one there!

Polite and friendly staff

Very helpful staff.

Poor customer service plus we get random debits without an explanation.

Can not get my supplies on time. I call the 3times before they call me back.