I called ahead to ask what time they stop doing inspection stickers, they said they do them until 5:00, so when i got out of work at 4 I went right there to get my sticker and the rude, flat out disrespectful guy working huffed and puffed and told me how disrespectful i was for showing up at 4:15 when they close at 5? I wouldnt recommend ANYONE go here and give them your money. Do yourself a favor and go 1 minute down the road to Uxbridge auto sales who took care of me in 5 minutes and were so helpful and proffesional. Absolutely the most unprofessional place I have been to.
Extremely rude and unprofessional. There were no vehicles in any of the garages and three guys standing around. They were extremely bothered by the fact I wanted a vehicle inspection sticker at 11:00 am on a Tuesday.
I have been here for just inspections in the past and decided to come in for an oil change today. They discovered that I have been driving on a very dangerous tire that was about to blow! I really appreciate the attention to my vehicle and the pricing is so affordable! Definitely recommend going here!
Went to this location for a car inspection sticker and the older gentleman that was doing the inspections is absolutely one of the most clueless individuals I’ve ever met. He’s extremely unprofessional and rude. I was waiting for an inspection and just simply left and went to uxbridge auto sales.
Customer service was top notch. The service they provided was exceptional and everyone was very accommodating while I waited.
Helens garage is a great place to bring your vehicle. The owner Sam is friendly and fair and worked with me when I needed an engine. Owen the head mechanic is always a pleasure to deal with. Nothing but great things to say about this business. Highly recommend them. Thank you guys!
I bought a car from Helen for my son because he just turned 16 and it was a good thing I got it from Helen. At Helen they have a wide variety of used cars to buy for really good prices so I bought one from here for my son. The car runs really well and the prices are amazing at Helen. I recommend to go to Helen if you want good deals for a used car or to fill up on some gas or to get your car fixed.
The manager is a very ignorant and unhelpful person. Do not trust this person...he is a bully. I dont know what part of the world this guy comes from but he is not from Uxbridge. If you want a 3rd world experience, you will find it here...ps. this guy might be dangerous
I find all these bad reviews more than a bit weird. Weve been going here since we moved to the area in 2000. We have never gotten anything but excellent service, fair prices, and quality work ... including some pretty complicated repair work. Maybe theres truth in that no one ever bothers to review a place unless they are mad at them.We arent mad and we are so grateful they are there!They take care good care of us. They check carefully to make sure the work they are doing is right. They are careful and take their time doing the work properly and will work with you to make sure payments are manageable.Sixteen years of working with them ... and NO complaints. Im sorry it didnt occur to me to write a review before now. Shame on ME.
My car broke down I called most shops in Uxbridge and no one could fix my car. I call Helen and they were able to take my car and fix it right away. They were honest and and took care of me very well with a discount. After they fixed it my car ran much better than how it ran before. They show they care to fixing your car and have really good prices. I highly suggest coming here if you want some quality mechanic work or if you need to fill up on gas.
Quick in-and-out to get gas.
Rented a uhaul from this location and got a broken furniture dolly. While returning the dolly my personal vehicle battery diedidied the parking lot. I asked if the could test my battery and give me a job. They said they could do both. A guy came out and barely walked up to the truck and said you need a new battery it will be $190. Did not even test it for me, the proceed to tell me $10 to give me a jump. The battery was sweating, but just by looking at it doesnt means its bad and needs to be replaced. Then he walked away with out even asking what Id like to do. All this after spending $200 on a uhaul, and receiving a broke furniture dolly. Finally got it started and went through advance, who tested my battery for me and said it was 860 out of 1200 cca which is still good.
Very nice workers. No ones perfect but Hellens give it there all n make sure there customers are safe n happy when they leave n then after.
Great friendly staff.
Wanted to charge me 650.00 for a tune up. Quoted 490.00 same work just down the road.
If I could give a minus 10 star I would. I got an inspection sticker there and when I left the car didnt move in drive, I brought it back and was told my Emergency brake cables were bad. The guy said he had to ballpeen hammer it out and told me I could NOT use the emergency brake anymore. I also got an oil change same day, and oil leaked all over my driveway and at work. I brought back the car yet again and was told that the washer under the plug was broken. I was also told my rotors on my breaks were bad and he did me a favor by passing my inspection. So he said they fixed the washer and the oil wasnt leaking anymore. That wasnt true...So I took my car to a very good mechanic. He said my e-brake cables were fine but one of them was broken thanks to the ballpeen hammer hack job. Also my oil was still leaking as they stuck a bad plug in it. And my rotors are absolutely fine. I also heard recently a customer went there to get regular gas and they filled the tank with diesel!The guy from Helens garage had the nerve to ask me to give them a good review on line. I decided to give an honest one instead.
Extremely good service. Has good mechanics and has good employees.
I went to hellen yesterday. I go there for gas and they are closest to my home so when i had a flat it made sense to just go there.Got there at 725 am. They open the garage at 730. The owner asked me to wait 5 minutes in my car even though the waiting area was open. Owner walks in around 733 and says lets see if we have a mechanic?! I said no worries. It is a day after a holiday so its okay to be late for work. Owner proceeds to say things like someones late for work and in trouble. Asked if they knew when (as in maybe you should call your employee)? No one showed up till 8. Owner didnt bother to apologize or come check in. I called a couple of other local places and left at 8.Besides the terrible customer service, their waiting area is grimy and gross. If they had good service this wouldnt matter. Ive wanted to use them because I would like to use local businesses but after yesterday I wont be going back for car work.I ended up at Advanced Auto about 5 minutes from hellen and will be writing a review for them. Save yourself some time and just go there first!
Had oil changed at Hellens only 1000 miles since I had it done found oil filter to be leaking brought it down to have them fix said it wasnt leaking came home found it to be leaking an hour after I got home oil on bottom of filter went back down again young kid tells me its not leaking and he will give me another oil change at my expense I said I dont think so it wasnt leaking before you did the oil change he said he called his boss I did not witness this but said there is nothing the could do I recommend you do not have any work done there very poor customer service if it was my shop I would have changed the oil and new filter with no questions asked and ate the 30$ there loss the just loss 8 customers and more hopefully if pepole listen to what I have wrote I just wanted them to fix what they did and they refused .