I am SO grateful for being able to work with Nicole Love. She is the BEST! I call and ask for direction on maintenance and she always follows up with me with detailed information and ideas about how and when to get the work done. She is aware of specials that help keep the expense of the work down too. I trust and respect Nicole’s guidance on all things related to the care of my Subaru.She is my go to contact and she does a great job of taking care if me.

I went to here because I needed an oil change. They told me I needed to have maintenance work done which was well over $2,000. They had printed out a paper that had 9 things that “needed to be done”. I didn’t do anything because I know someone else that can do it and I wanted a second opinion if I was going to pay that much money. 5 of the things they said needed to be done were lifetime things maybe doing at 500,000 miles. They said I needed new cabin and air filters and had a video saying it too. Looked at it pretty much clean, little gray but still very much useable. The advisor was pretty good except he took advantage of me not knowing anything but luckily there’s good people at other dealerships that won’t try to pry on you. Honestly even the car wash they did was horrible too. It’s free but my car did not look like it was washed at all, looked like more dirt was rubbed around and left horrible water marks so I went to get an actual wash.

Prompt, attentive, and friendly service. Thorough explanation of 30K scheduled service and the time necessary to complete the work. Customer waiting area is unsurpassed, very comfortable, with excellent WiFi and amenities. I highly recommend White Bear Subaru!

Very knowledgeable and pleasant staff! Yvonne was particularly patient and overall my experience was great. They went above and beyond-highly recommend!

Great people to work with, never feel forced into anything sales or service. Always super professional and kind. The waiting area is kept clean and comfortable.

I recently traded in my 2014 Lexus ES 350 that I loved dearly and had the BEST experience! Our salesperson Dan C. provided exemplary service. He was warm and friendly; making sure I was confident and at ease with all my choices from beginning to end. Peter Yang was thoughtful and determined I understood the All of the terms.

Always good service. Clear information given about what my car needs, whether routine maintenance or solving a problem. This time, they even sent a video from the service person working on the car showing maintenance details such as tire tread depth and brake pad wear.

I brought in my car when the service engine light came on. The team worked diligently on correcting the issue, which took almost 2 months. They set me up with a loaner vehicle to use during this time and kept me up to date with their findings. Thanks to D and the team, my car runs great!

They did a comprehensive look at our vehicle. This included a video walk through which was interesting. Outlined several proactive things that need attention before winter. Friendly even though we didn’t buy the vehicle from them. I would highly recommend their services.

We went in early September to find a Subaru Crosstrek and met Seth. Seth found us the perfect vehicle and made sure we were spending our money wisely. Super friendly environment and a quick, painless process. We will definitely come back when the time comes for another!

So far experience had been pleasant. Bought my car from them in June. Their service center was very helpful when I had minor tech and cosmetic issues.

Online scheduling was quick and easy to use. Great customer service and the turn around for my car service reasonable.

I couldnt have had a better experience buying a car from them. The staff was so genuine, knowledgeable and friendly. They were able to answer any questions I had. They made the car buying process simple and smooth. Thanks Sam for all your help. You really went above and beyond.

I had an excellent experience purchasing a used CRV from Diamond at the Acura side of the dealership. I am so grateful he found the spare key after the purchase and even happier that they provided the programming when it was found that was needed. I was treated as well as I would ha e expected buying a new Acura even though that is not where I am at currently. Will definitely look to this dealership in the future based in this experience!

Excellent service from Moe Hawili and the Subaru team. Very friendly, knowledgeable, energetic, and helpful. Love my new Crosstrek!

Yvonne was great, very detail oriented and easy to talk to. The most important quality I liked about her was that she wasn’t “pushy”, not trying to outsmart the clients ever and extremely respectful. Great follow-ups even after purchase. She never treated us like “numbers”, she treated us like people! If I am getting another Subaru in the future, I will definitely choose to work with her again without a doubt.

Recently bought a 2019 Subaru Impreza at White Bear Subaru. Not our first Subaru so we kind of knew what were were getting into.Chris was great to work with! In these crazy time of cars moving on and off lots at a very fast pace, I was pretty sure we could find something at White Bear Subaru that would fit our needs. Thanks for making the transaction smooth as we added a new car to our family.

Prompt, professional and courteous service! Everyone was helpful! Did note though that as the Delta Covid variant continues to ramp up in our state, no employees were masked, whereas many customers were. As a safety and health issue for all involved, Luther may want to reconsider it’s masking policies, especially as winter approaches.I would recommend Luther White Bear Subaru for one’s service needs!

The staff is very friendly and helpful. To minimize contact they do a video inspection to show you service they recommend. Pretty much completely contactless in the service department. The facility is spacious and very clean. I highly recommend!

They have the best staff, both consultants and technicians. The service consultants are all well informed and let you know the recommended service procedures and explain things thoroughly. Ive always brought my 2015 Subaru Outback to them for service and never regretted that decision. Thats a statement that I cant make for any previous model car that Ive owned. People often state that you shouldnt get your car serviced by the dealer, but if thats true than White Bear Subaru is the exception to that rule.

Brought my Outback to White Bear Subaru (where I purchased it) for service. As always, their staff are extremely courteous, prompt, and knowledgeable. The facilities are especially pleasant, well maintained, and welcoming. The service on my vehicle was completed in a timely manner, given a nice bath, and I was on my way.Nena, the service rep, was a delightful young lady to interact with and endured my attempts at humor graciously. She is an asset to White Bear Subaru and exemplifies quality customer service!

The service rep met me promptly and was very courteous. He checked all records on the car and made appropriate recommendations for service beyond the expected. I was kept posted on the work while it was being done. The work was done in a timely manner at a reasonable cost. Overall it was an excellent experience.

I have been a loyal service/maintenance customer for several years now. No problem s with service at all. Very thorough and expeditious.My singular issue is over service coupons. I asked specifically for a oil change discount as we have two Outbacks and we service per schedule.Well, they gave me an $10 discount and upon return home and checking their website: A better coupon was available. So shot me if I did not look prior to service, but after asking they could offer the best price to best customers!

I enjoyed being a part of the Subaru family. I purchased my first brand new, never used, car from here and everything went well and smoothly! The care you get from the sales people were above and beyond! But once I started to take my car in for maintenance, it went downhill. When my gearbox started acting funny, I had had my car checked out for the last 3 years Ive had it and I was told it wasnt anything. Yet the day my warranty expired, I was then told it was actually the gearbox and it was a big hefty bill :/ Only then, my Subaru was taken seriously. Unfortunately because of this reason, I choose to leave the Subaru family. So yes! Definitely buy a Subaru from here! The sales team is amazing! But maybe go elsewhere for service. Maybe theyll actually listen.

I was not happy with the Service Department in the three visits it took me to fix a broken gas door on my new car. No one seemed to care or know how to trouble shoot a loose wire. Im still getting calls about a part they ordered that I did not need. Im going to the Bloomington Suburu now. Much better service.

Super friendly staff very knowledgeable. I feel like they listened to and properly addressed any concerns I had. I never felt like I was being pushed to buy or do something I didnt need. A good company to business with in my opinion.

A big thank you Chris for taking care of me and helping me to find the perfect car. He was informative, helpful and gave me the information I needed to make the right choice! And he was able to get the car much quicker than I was expecting. I would highly recommend working with him and White Bear Subaru.

Salesman was OUTSTANDING !!!! best salesman EVER ! maybe best salesman on the face of the Earth !!! no one better. salesman gets 50 STARS !!! my Forester is farout. However, they gave me very little on my Rav4 trade-in. DO NOT trade in your vehicle! sell it yourself. You will double your money. used vehicles are are HOT item now. other than that, everything was way groovy, you dig.

Aaron Hofbauer is absolutely fantastic!! Very knowledgeable about the various vehicles (which I found can be hard to find), professional, punctual, and most importantly caring of my needs! He found me exactly what I wanted! I highly recommend looking up Aaron when looking for a vehicle.

I recently purchased a 2021 crosstrek from white bear Subaru, if you’re looking for a sales representative with years of experience and extraordinary attention to detail talk with Sam Bashan. Sam is a awesome individual that made my experience so easy and fun, He was very professional and answered all my questions thoroughly and with grace. I 100% recommend purchasing your next vehicle with Sam!

This is my fifth Subaru. Four of them Ive purchased from White Bear Subaru, and more than 90% of the service Ive had done at White Bear. My most recent experience was typical of my time with them. I brought the car in for an oil change and tire rotation, and was out the door an hour later with a fully inspected and reviewed car done to my specifications. I worked with several of the staff there, and have always found them excellent communicators, people of integrity who do the work right.

Great experience and our salesperson Jake is absolutely fantastic. Test drove a few cars and then quickly fell in love with the Outback Wilderness. What an amazing vehicle. We look forward to many years of enjoying our new Subaru. Couldnt ask for a more professional and friendly dealership.

We have had 17 new cars, the last two being Subaru Outback Touring from White Bear Subaru. Hands down the best dealership experience across the board. Sales process is smooth and not intimidating. Service department is excellent. No negatives.This has little to do with Subaru, but the chip/car shortage was weird to work within. Pay MSRP, or move over and the person behind you gladly will. WBL Subaru is getting like 15%-20% of their normal monthly car allotment. Costco membership gets you $500. I also got a new credit card and will receive a $500 statement credit after satisfying the initial spend via the Outback. Thats all I got though...

I recently leased a new 2021 Subaru Forester from White Bear Subaru. My sales consultant, Moe, was extremely helpful all through the process of trading in my 2014 Forester and presenting all of the information I needed to make my decision; the process was pretty much seamless! I purchased my 2014 Forester from this dealership in 2013 and have been very satisfied with the maintenance and service from them over the past eight years.

It was a great experience right from the start. At no time did we feel any pressure or intimidation to purchase. From the manager, sales associate, to the finance person, all were very polite and helpful. My wife, and I felt very comfortable.

I found White Bear Subaru a pleasant place to purchase a car. The car was purchased for my wife. It was one she especially liked. And it was only in inventory a couple of days. So we were lucky to find it in their inventory. Brandon was our sales agent and he was especially knowledgeable. Finally, if we find that there is another need for an additional vehicle, he will be our first contact. Thanks to all who facilitated our purchase.

Service staff were very friendly and fast. They washed my car and cleaned the floor mats as well without being requested, that was a nice surprise. The reason for four stars is that I requested a front and rear differential flush and she quoted only the front differential, so it wasnt a great feeling when I had to pay about 110 dollars more than I expected. Make sure they clarify that beforehand and youre on the same page, other than that my experience at the dealership was excellent

Great staff. Friendly, courteous, and answered any questions I had. The waiting area is nice with several amenities. I would absolutely recommend this service department to anyone looking for their automotive needs.

I have purchased 3 cars and have all my maintenance done at WB Subaru. The place is modern clean and the people are very professional. They do an excellent job of keeping to their estimates for routine maintenance. If you are purchasing a 4 wheel drive vehicle for family use for dependability and safety, there is only one choice, Subaru, and this is the dealership you should work with.

I had a great shopping experience at White Bear Subaru. I worked with Kevin V, who was very attentive to my car needs and wants. He went ABOVE and BEYOND to make sure I was confident and happy with my car purchase. I could not be more excited for my new car! I would definitely go back for my next car purchase.

Julius was a pleasure to work with the moment we walked through the door. The financing went smooth and they were able find us a better rate versus our credit union. Id highly recommend White Bear Acura/Subaru.

I recently had my car in for some service work. Greg and the team were very courteous and informative. I was particularly impressed with the walkthrough inspection video sent to me that confirmed the condition of the car and what needed to be serviced - nice touch. Overall a terrific experience. Thanks team

I had a great experience at White Bear Subaru. I found the perfect vehicle and our sales person, Julius was knowledgeable and extremely helpful. Peter in financing was great too. Overall a fun, stress free car buying experience.

I had to drop my car for a recall. I was pleased that my loaner for the day was ready to go and they got me going in a timely manner. As far as I know, the recall has been remedied. I have been consistently disappointed with the offer to wash my car every time I bring it in. Sometimes it doesn’t get done at all. This time my car looked worse than when I dropped it. Full of water spots as well as not looking like they put any effort in at all. Please don’t offer a service if there is no intention of doing a good job.

Ive added on the under rust coat and 3M film on to my new Subaru Forester. My car is the 3rd car that my family have bought from this dealership this year. The Dealer services were wonderful, however the services was a bit disappointing. When we took our last two cars in for the Rust protection works, we were given loaner cars which was expected to be brought back with the same amount of gas we left in, but ours were not brought back with the same courtesy. Since the coating had to be done off site and our cars had to be driven to it and back, I just expect the same courtesy as they expect us to return the loaner car.BTW, the rust protection and 3M films were as expected. The jobs was well done. The service... a bit disappointed.

Went in for an oil change and tire rotation by appointment. Found it needed an alignment so we added that also. Work was done well and we were there about 2 1/2 hours total. Nice staff and they always do good work!

The individual that we met with was a very pleasant individual. Great experience. Brandon had great personal skills. I would recommend him to friends.

I had an appointment for an oil change which was done very quickly. While I was there Kevin asked me if there was anything he could help me with so I explained a problem I was having with my Android Auto (A problem I created by deleting something). He tenaciously worked on it until it was fixed. This was over-and-above customer service!! Thanks Kevin. This is my 3rd Outback and Ive gotten them all at White Bear because of this.

Awesome treatment Greg the service advisor was kind, quick & handled my needs. Great service dept!

I didn’t buy my Subaru from this dealer, but I bring it there for service on warranty/recall work. They have been super friendly, easy to schedule with, have always had loaner cars, and have done thorough work. I have a mechanic that I know personally, otherwise I would be confident to go to them for all my vehicle needs.

Appointments are always convenient. The customer lounge is excellent.My service has been problem free. In short, a great dealership....

Bottom line: White Bear Subaru is awesome. Sam and Landon were friendly, thoughtful, straightforward and real.Sam was the salesman whom contacted me after my generic request about a new/used Outback. After a total loss of my current vehicle, I thought I was doomed to buying a car during the worst possible time in a long time. After shopping around with other dealers from La Crosse to Burnsville, Sam was one of the few who gave me accurate inventory, was no BS about availability and didn’t give me the hard sales pitch before I’d even said I liked a car.Landon’s experience with financing was also refreshingly straightforward and real. Great APR and I left with my new Outback the day it arrived. Visit this dealer if you need a car. They don’t treat you like a number or a clueless customer. They help you find what you need: a car. Thanks guys.

Have leased my Acuras at White Bear Subaru for years! Love the friendly and fast service I get -- even when I came 1 1/2 hours early for my appointment! Thank you!

My air conditioning was out. The team did a great job fixing my Impreza. I was furnished with a loaner vehicle for 6 days. I was able to enjoy my guests at the cabin while getting my repairs.

Great Service. Great people to work with. My tune-up took longer than expected and I was given a discount and an apology. I will be back.

I had a great experience with White Bear Subaru. The salesman I had clicked with me and what I wanted. He listened to me and helped me get a great car. All in all, everone was friendly and professional.

Work performed was done in a timely manor, in fact under the time they said my work was to be finished by.

The Subaru sales team were very accommodating in every aspect of leasing my new outback, the staff were very efficient and had me on my way in no time, a delightful experience all the way around

Aaron was really great! He walked us through the car details, the safety benefits of buying a Subaru, the benefits of buying at White Bear. It was a very positive experience. We actually left to see other cars, but we came back because Aarons treatment sold us the car. Overall would recommend buying your Subaru here.

The team at White Bear Acura (Acura/Subaru) makes scheduling service easy and keeps me informed. They just added video recording of the service being performed, from mechanics view, showing service areas and results. Scheduling is very easy online and the advisor keeps me informed. My Acura has been very low maintenance (5 years old and 68K mi) and great to drive. My husband also recently bought an Acura at my suggestion he at least test drive one, when he was ready to give up his pickup truck.

As always my experience at White Bear Subaru was excellent. They got the work done within the timeline originally stated and their level of positive customer engagement was superb.

I felt like each time I talked to a new person about my repair none of them looked at the notes or knew what was going on. Something like that makes you lose confidence that they are taking care of you. I just bought my first Subaru from them and was excited until I got home with it and it started having problems immediately. They did make the repairs and gave me a nice courtesy car for a week while the repairs were done. I just expected more from such a nice looking dealership.

White Bear Subaru has been Great to work with. I have bought 3 cars here and the experience has been great. Also I have bought a lot of cars over the years, but Seth Vander Loop at White Bear Subaru has been respectful, straight forward and trustworthy to work with. I am recommending talking with Seth Vander Loop at White Bear Subaru for your next vehicle (new or used)!

Very good and knowledgeable service from both the person on the phone who handled the appointment setup and the service advisor when I arrived. Much better than a service visit earlier this year. I think I got the A team this time. Thanks.

White Bear Subaru does a great job! In and out in good time. Nice area to wait. Staff is friendly and helpful, and answered all my questions.

I am highly impressed with the service department at White Bear Subaru. They were efficient getting my service done.

Excellent caring service from all. We came to this dealordhip when first moved from TN and would never go anywhere else. I know they will take care of me and my car

I worked with Marilyn when wanting to lease a new vehicle. She was so great to work with a got me the best deal she was able to. It was a long process but it was totally worth it to get the car I wanted at a great price!

We decided to get a second car, and after leasing four Subaru Outbacks (3 year leases) we got a 2022 Legacy XT. We worked with Sam Basho, whom we have worked with before several times. While we did have to wait exactly one month for the new car to arrive, we feel fortunate that it was only that long. When we started, they did not have any of the Legacy XT models, which have the 2.4 liter turbocharged engine, on their lot. But Sam let us test drive a different Legacy with the standard 2.5 liter engine, just to get some sense of the ride. Quite different when youve been driving Outbacks for ten years. Then he let us take one of the Ascents out for a drive. They come standard with the 2.4 liter turbo, and even in that larger vehicle, we really noticed the difference in power. That was sufficient for us to put money down on the Legacy XT and wait for it. We just picked it up last Monday, and while the paperwork still took about two hours, that was not much of a problem considering that wed waited a month. Sam took the time to show us the systems. Many were similar to those in our 2019 Outback 3.6R, but some were different and there are some new features. We still havent got them all figured out, but we are certain that we can call or drop by White Bear Subaru and get assistance. A very, very nice experience overall. Steve

Great experience!! Sam was Awesome explaining all the features of my crosstrek made sure I was happy.Highly recommend.

I have had mostly great experiences here. 4 stars because a service was recommended, but It was not explained that I would need a diagnosis, so now have had to come in 2 separate times to get work done on my vehicle.

This dealership really tries to nickel and dime their customers and makes working with them a headache.When I bought my car here initially, they tried to sell me my car for more than market value and told me they’d lose money if they sold it for less. I knew this was a lie because my friend had bought the exact same vehicle at a neighboring dealership for much lower with no trouble. When I told them that and that I would be going to that dealership instead, the salesman all of a sudden was able to sell for that price and was no longer losing money? It seemed very dishonest and gave me a bad feeling because the salesman was telling a lie and trying to pressure me into the sale.As for service, be aware that not all dealerships charge the same amount. This dealership charges more than others for the same service. They also told me to come in 1,000 miles earlier than I needed to on the reminder sticker, and when I checked the maintenance schedule and questioned this, I was told that they do this so you don’t forget? This does not seem honest and they did not make this clear until I asked. On top of that, it seems they don’t even check to see if your car needs a service before telling you to get it.I get that all dealerships will try to ‘sell’ but this dealership takes it too far. I will be going to a different location even it’s a farther drive.

I bought a used car from this dealership and on the drive home the exhaust breaks off and was dragging on the street. Made a few calls to the dealership and no one did anything. Would not recommend buying from this dealership.

Greg and the crew in the service dept did a great job diagnosing and fixing the issues I had on my car. Quick and efficient! Thanks Guys!!

Kevin Vue went above and beyond providing timely and clear information. Kevin made the sometimes stressful experience of trading in and getting a new car. Excellent!

This was on a used car which is at the White Bear Acura dealership.Our sales person was great and I can’t say enough about how he went out of his way to ensure we were happy.However, when it came to the finance guy it was a terrible experience. He was very evasive and condescending in answering questions (he wouldn’t even tell me the price of the extended warranty and basically told me to do the math.) He came in with a 72 month loan with a 5.99% interest rate and wouldn’t do the work to possibly find a better rate. He just said to make extra payments to pay it off. I left the dealership embittered and it put a damper on my excitement about my car.

Terrible experience. Do not recommend unless you want to pay top dollar for poor service, misleading information and ridiculous wait times.

I had made an appointment to bring in my Subaru ...when I got there they treated me like it didnt matter if I had an appointment.Luckily, Donovan, the general manager at least in the service department anyway saw that I was standing there and not looking very pleased... He then stepped in and took care of me the way I should have been taken care of in the 1st place... For that reason in that reason alone I am giving a 5 star review... Thank you Donovan for the help and I will say Hi to you next time Im there because I followed through on my end as well

Like usual, we had very good quality service. Peng was so helpful to us throughout the whole process, even when we had an unusual request for him. We highly recommend the service at White Bear Subaru for everyone!

Great service! buerkle honda told me i needed services done that i did not really need done. appreciate the honesty!

This place is amazing. Always prompt and friendly. Getting my oil changed is the promise of a happy day with total check on my car and a complimentary car wash! Love it

This was my second time leasing a vehicle from Moe, and I cannot speak highly enough of him. He goes above and beyond to get his customers the best vehicle for them at the very best price. He made returning my first lease and starting my second one completely hassle-free, and he got me an amazing deal on the new Outback. I’m telling all my friends and family to go see Moe, and we’ll be coming back for all our future leases/ purchases.

First time going here for an oil change. The person who helped me was very thorough and friendly. Had a great experience!!

Bought a new Subaru Legacy last night. I worked with such an awesome salesman, Shea. He was so knowledgeable, he worked with me and helped me get where i wanted to be with my trade in and payments. All in all, great experience. I didn’t work with a single person during my buying experience that wasn’t lovely.

***UPDATE*** Donovan was able to help find out what the issue was and helped to resolve it. Always appreciate when an attempt is made to right a wrong.Going in for service due to a recall is never ideal, but the appointment started off well with the person offering a car wash once the service was done. When the car work was completed, I got the keys to the car and found the car had not been washed (there was still dust on the front and rear windshields, and some mud on the side).Once I was halfway home, I realized they had left a flash drive in the car still plugged in, presumably to test the car. Returning to the dealership, I walked back in, brought the flash drive back and took the opportunity to mention the car was not washed. That prompted a response of Oh, sorry about that without even offering to run it through their car wash quickly.

Peng was very polite and prompt in communicating with me about service for my vehicle. Everything was done right and quickly. I was very satisfied.

Jake Buckles was my service advisor for a repair on my Acura TSX. He and the team took my car in early made sure I understood the process and details. The service was done very quickly and I received a text message letting me know it was ready, along with a video in my email of a complete walkthrough of my vehicle. After completing my repair, they completed a check of all other necessary components for free. It was excellent service, and Im glad I was able to get my car repaired over the weekend. Thank you

Great experience every was very helpful and answered all of our questions. Give fair offer on trades and do not overcharge.

Fast response and available up until 8pm that was very helpful, attentive to needs and transparent with all of the details and gave a Carfax report with it as well. Delivered to home as well. Appreciative for the great service.

Easiest car buying experience I’ve ever had. The sales & finance team were very accommodating & answered all of my questions.

First time going in for service since I bought my car in February. I was greeted the moment I pulled into the service area. They were steadily busy, but I was out of there within an hour.

Work performed timely as estimated. Peng is very easy to talk to and does a great job of explaining things without making me feel stupid. Im always happy to see that hes there.

I had a scheduled appt for an oil change. After a 2 hour + wait I was then informed that I needed multiple general services. I agreed to the extra work to be performed (get this over and done please!) My ordeal was a 3 hour plus frustration. If I would of known I would have reserved a loaner. I have been a loyal customer since 2008 but, this appt was a complete frustration!

From making the appointment to follow through after my visit, my service needs a White Bear Subaru were handled quickly and professionally. Peng Lee took care of my service needs and I am very happy with the results of my visit.

A fantastic experience. Salesman Kevin Vue and Finance Manager Kevin Shafer are amazing. I was struggling with buying my next car and they were very patient and helpful thru the entire process. Highly recommend. They are not pushy and are a wealth of information. Another good salesman was Art. Very friendly atmosphere.

Service was great. In quick. Out quick. Loaner available. Great service work.

Mr. Dee Dhanraj at Subaru service treated me with respect and honesty. As an elderly person it was very much appreciated. I have a 2001 Subaru Outback. Thank you

They were awesome! Very helpful with me and my fiancee.

Awesome experience. So easy to work with them. Makes buying cars fun again. Sam Basho was the best.

Came in for my routine oil change and the service manager Doug helped me out again. Always pleasant and helpful and you guys do an EXCELLENT job I can trust, thank you!