John was very patient with us & now all of us have 5G. Thanks again John.

Great customer service at this location from the staff. Fast friendly and helpful. Had a terrible experience at the other location in town. I will only shop at this store. Abbey was EXCELLENT setting my new phone! A÷÷÷÷÷÷

The Gateway plaza offers amazing service ! I had a poor experience at another location in town and was contacted by Tim the territory manager to resolve my issue . Tim went above and beyond .He was kind and understanding, even went as far as to contact the store in advance to make sure the return was handled seamlessly. Mimi was super friendly and knowledgeable, she communicated w/ John regarding my return . -She was professional and allowed the experience to go smoothly! Thank you T-Mobile for making me feel valued as a customer!

Store Rep was Very knowledgeable of making my transfer from AT&T. He was friendly, professional and informative.

My family and I were originally with Sprint. We came in on Sunday March 28 to set up a new plan and get upgrades. There was confusion due to our Sprint plan and the person helping us told us that she was gonna call us back on Monday with a solution. Its been a few days later and still no update.edit: They took care of the numerous issues we had with five of our lines and they were great at finding us the best deals possible. Lito, Erik, and Eric T. took great care of us and provided great service.

Best t-mobile store in vallejo

Wait time is a little bit long because of the pandemic but sales associates are very helpful, I appreciate it, tks T-mobile.

Dont do it, these people are liarsNever been sooo happy to leave a company

Lito is fantastic! He helped us both through the purchase of a new phone as well as helping us troubleshoot an issue weve had with an out of date cell.His knowledge of operating systems & hardware, are on point.

I got my number ported over, Ill update you when I get my dual SIM phone.

Great Experience today. All customer service reps and manager friendly and professional. Got the free Tmobile Tuesday swag and upgraded one of my tablet lines to a mobile hotspot. Smooth transaction.

As usual an excellent customer service experience 👍 Weve been with T-mobile for 15 years!!!NOTE: I only post if I can give 5⭐s

Nice and courteous. When I asked that they use sanitizer I got a friendly reply. They wore masks all the way through. Social distance was observed. I felt safe.Even though I made a small purchase I still had all of my questions answered with respect.

Great service by a knowledgeable, efficient and personable technician. Thank you John.

Guys are nice but unprofessional and lacking in knowledge of their own products. Charged me for the wrong screen protector before realizing it wouldn’t work. Insisted the refund would be right away but of course it’s not. So guess I’ll be waiting 7 days. Issues like this are common in this store so I’ll be going elsewhere

Nathan and Lito are awesome customer service reps..they went through endless measures to help me with my replacement issues for my GS20 plus. And would not take no for an answer they got me exactly what I needed how I needed..we need more customer service like these guys give at the Tmobile in gateway Vallejo

Recently switched from android to iPhone and was having trouble switching contracts and data to the new phone. The customer service rep, Greg, was incredibly professional and helpful in transferring data within 10 minutes and activating my phone. Fast, convenient, and professional.

Custmer service was very helpful. Solved my accounting issue

Awesome staff

We went on a weekday morning, so there was only 1 person in front of us, and the wait was just 10 mins or so. The lady was very friendly and helpful. Extremely pleased with our entire experience. Love T-Mobile! Great plans and service.

Great customer service 👏

When we entered the store we were greeted nicely. The sale associate we had was Ana and I was very pleased with her customer service. She made the visit welcoming. She wasnt rude and she had a lot of patience with us.

Aubrey was incredibly helpful, more than I expected. Thank you for the excellent customer service in helping with the phone upgrade.

This T-mobile store is one of the worst I have been to, and I am ashamed to say that I have to visit it out of convenience.Every time that I come to this store, I am appalled at the way that the store representatives are allowed to treat the customers. They blatantly offended me today, and it isnt the first time; its just the straw that broke the camels back. The first issue I had with the Retail Sales Representative would be Lawrence with brown skin, black curly hair at his shoulders, and some facial hair. I had come into the store 40 minutes before closing and I had my name put on the list to be served in the order of arrival. However, being Mexican/European gives me a white complexion and clearly Lawrence had a problem with that. After finishing with the prior customer, he looks at the list of names, looks at me, and then looks at the guy next to me. He sees that the guy next to me has his same skin tone and he gets a smirk on his face as he calls Christian! Lawrence proceeds to chat it up with Christian as I go and take a look at the list to verify that my name was put down before his. Yes, my name is there, not crossed out, and Christians is after mine and crossed out. The previous 5 customers helped before me never got skipped. Lawrence sees me looking directly at him after I check the list, with a puzzled look on my face, and quickly looks back to Christian and gives him a quick grin; Lawrence knew what he did was wrong, but he enjoyed making me wait 15 minutes longer for service despite my having not earned any poor treatment. That is racist behavior and it is not unheard of in this plaza. I have seen it before at the Costco nearby, and now I am a victim of it as well.Its not only that Lawrence cheated me out of my spot on the list, but the store was actually closing in 20 minutes as I had been waiting for 20 minutes after arriving 40 minutes prior to closing. Long after my turn, I finally got to another representative at 5 minutes to closing and he gave me a hassle about finding my account so that he could resolve my issue. According to him, he could not find my account with the last four of my social or my name. He absolutely needed to have my phone number. Unfortunately, I did not have my prior phone number as my phone was stolen, and one check in the system would have verified this as I reported it stolen to T-mobile. My service was suspended and I needed a SIM card and new phone.The sales representative that actually served me never gave me another option except finding my old phone number that I had only had for a week before my phone was stolen. And I refused to wait until the next day to come back for more bad service from these representatives. As I was trying to figure out a way to find my prior number, the service representative finally decides to stop playing games. He got a new phone and a new SIM and told me that I could call customer service to reactivate my service.Its amazing how being 10 minutes passed closing time will motivate an employee to serve you properly, even when they dont want to.Please write to corporate about this behavior if you see it. I am going to do just that. I am sick of dealing with these lazy racist employees. This has all been going on for at least 5 years according to the Yelp reviews. Lets put an end to it.

There is always a wait here but the staff are super friendly and get things done right.

Was coming in to get an Apple Watch and make this my home store but the customer service was awful. Thank you for my watch. But I didn’t receive a greeting when I walked in and was skipped over when I was at the store before the other customers. Horrible service from the 2 ladies that were there that morning.

Great staff always helpful & experienced with customer needs.

Put on hold for almost 15 minutes from the start of the phone call and never got helped, then decided to call back to ask for higher management to talk to about this and got told there is no higher management due to the store being a corporate owned store and got hung up on because I wanted to speak to management about this instead of the same dude that forgot that I was on hold. Customer service is a joke at this store.

I went there to trade my old iphone to my new samsung. I checked everything on the box of the samsung phone. Everthing is new except the phone. There some marks that the phone was been used. The person keep telling me that the phone is new. So i said ok i have insurance for the phone just incase what happened. Then, here is the worst part. Remember i checked everything on the box. The phone comes with the fast wall charger. And when i checked the wall charger it was labeled fast charger then i grab something on my car while the phone is on process of activating. When i got home, and about to charge my phone, my wall charger was replaced with the damn regular wall charger.

Everything I come in there a friendly greeting. I added my mom to my account great service.

If you buy a zagg screen protector from here and was asked if u wanted them to intalled it on ur phone for you, just say, NO THANKS. Or at least dont let the male associate with long hair install it for you.

So very helpful, thk u

The employes Know what they are doing

Bad very bad

30min wait to pay my phone billMake that 50min ridiculous.

Quick,easy,and very welcoming

Extremly bad service

Good service! !!

Bad experience

Poor customer service