The manager-on-duty and staff at the customer service desk are horrible and rude.I ordered 2 open box 27 LCD monitors a couple of weeks ago on-line for my office in Manhattan. (Both were listed as Excellent Condition).Went to pick them up at this store this past Friday.The first chance I had to install them was this past Monday.Upon opening up the packaging, (1) unit came in its original packaging and had no issue. When I opened the 2nd unit, I noticed the base was broken (with the broken pieces still in the box), when I plugged it in, the screen also showed damages.I filed a replacement / return request on-line on Monday.I went to store on Tuesday with the damaged unit and the return authorization print-out.The lady behind the customer service desk (who happened to be the manager on duty) told me theres only a 24 hour return policy for open box items and since several days have passed, they cant do anything for me and it was not their problem.I asked for Best-Buy corporate phone number and called them while i was still in the store.The corporate representative told there is no such restriction on open-box items and they agreed to send me a return label for free.Wouldnt a manager of the store know their own return policies??What kind of idiot would promote in incompetent person to a management position??With millions of New Yorkers loosing their jobs due to Covid, dont tell me this is the best BB can do to staff their retail stores?Based on the way I was treated, I will stop all personal and business purchases from this store.BB Corporate should look into replacing some of the staff at this location ASAP.

Helpful..... wont get the little jacks and connectors there but laptops and such, they have

Its an average Best Buy with an okay customer service. I waited roughly 12 minutes, as indicated by the app, for curbside pickup. After 15 minutes, I got nothing. I go in to do a regular pickup and there are no lines with 4 people working the counter, specifically for pickup. It would have been easier if they told me to just come inside instead of standing around and not doing curbside pickup. As for the rest of the store, its like any other Best Buy.

All types of electronics available here laptops smart watch video games music video audio

The clerks were very helpful when you asked for their help. In other words, the clerks didnt impose their help on you; they allowed you to look around until you figured out you dont know what youre looking for. Wait, maybe that was just me. Anyway, it was a pleasant shopping experience; and I dont particularly like shopping.

I had a hard time locating my item at first until I showed the employee that they had it online. Overall great store. Im just salty. Lol

This is the best place to shop for your electronic needs. They have the best prices and the best deals. Come here to shop for your electronic needs, whether for a computer, phone, television, or gaming console. With geek squad you have your products protected and a safe place to go to if something bad happens to your products.

Great service staff at Geeksquad was very professional and helpful.

A young man named Satan assisted me with purchasing my sons Alienware laptop and Oculus Quest Headset. He was very pleasant. So was another associate named Big Al. Thank you gentlemen. My son was extremely happy with the purchase ☺

Just waited 25 minutes for help. While I waited, went to Amazon and ordered productWould rather shop in store but cant wait any longer

First, the only good employee was Jamal, he multitasked to try help me when no one else was around. His customer service was good. But I did a store pickup order. Received an email my order was ready. Went to the store 2 hours after Email was received, only to have to wait because the products werent brought to the front. That is a big let down... If it wasnt for Jamal I would have given 1 star

Staff were very friendly and helpful with me. I was looking for the highly desired GTX 30 series cards with no luck but the staff were thorough about making sure non were available

My refrigerator went out. I came into the Valley Stream store to look at a replacement. The item couldnt be delivered right away. The saleswoman was kind to look at all the inventory and find a similar unit that was available and economical for delivery in 3 days. What a relief that was. I needed a refrigerator right away and Best Buy didnt disappoint.

At 7:00pm sept 2 a Lady with a Mohawk in a black shirt kept yelling at customers walking in that were closed and she continued to pull the gates to the doors down.. (closing is at 8pm) and it’s not fair to customers if people get off work late rushing to a business that’s closed at 8pm to be told at 7pm we’re closed

My purchase was well researched before I went to the store so that helped speed along the process. The service associate was great, the few questions we had was answered, the sale of the washer and the warranty purchase was all done in about 15 to 20 minutes tops. Best Buy has array of washers and dryers, the backorder items were placed aside so you wont ask for those to no avail. There prices were competitive and they do price match for the same product, model number etc.

This Best buy was awesome great service speedy time safe distance in everybody wore their mask great location to shop at

I came into this best buy knowing exactly what I wanted and where I needed to go. The girls at customer service were knowledgeable and very helpful. The floor associate was very patient with me even though I was over talking him. I forgot his same but he was extremely helpful. Maybe it was to just get me the hell out his face lol. I would recommend this best buy

More like 3.5 stars. Dont luv but dont hate it. Guy by the T.Vs was very helpful. The customer service at customer service desk is under staff. We had to say something before they gave help to the other person. We Were on line for atleast 20 minutes.

Ridiculously over priced for certain items like hdmi cords, and good sales on other items. My favorite reason for going to Besut Buy is to watch the prices on refrigerator/freezers, washer & dryers, dishwashers, and ovens. Ill be moving into a a house within the next 3 months and Im very excited about shopping for it! Shopping in general usually makes me feel pretty good.🥰 Best buy has some beautiful options, just eying the prices for fluctuations.

Within the past two weeks, I placed two online orders for curbside pickup. Order #1: I arrive, pull into parking spot 3 and notify the store that I’ve arrived. There are other customers waiting outside as well. After waiting 20 minutes, I go into the store to find a young lady at the online order register scrolling on her cell phone. I explained to her that I and other customers were outside waiting. She took 6 steps and grabbed my order and began checking me out. 😳I then notice one of the product packages was damaged and open. The plastic seal was broken and the flap was hanging out. I stopped the cashier and stated I wasn’t going to accept the product because of the condition it was in. Why would I pay money for a returned product. 😤 The associates instantly got an attitude and rolled their eyes. I apologized to both of them for inconveniencing them for them having to do their job. The manager on the other hand was awesome. He return the item and refunded me my money.Order #2: I ordered a webcam and once again, I had to turn right back around and return the item. The box most definitely saw better days and the seal was once again broken. I showed the manager the items that were missing. This is unacceptable after paying $150. The manager was very professional and addressed the issue.My intention for writing this review is to trigger Best Buy to improve their customer service (the cashiers) and their quality control best practices. It is unethical to sell products that have been tampered with and are missing pieces. I will never shop here again and I will warn my family and friends to beware.

Horrible customer service. lazy saleswoman in the laptop section told me they were sold out on a specific item and seemed unmotivated to offer me an alternative. their system showed 1 open box of the laptop i was looking for but she was annoyed when i asked her to locate it, which she couldnt. she was content doing the minimum. several items on display that were not in stock. get it together brick and mortar or youll be out of business.

I love this place the food is great its the only place I go to eat now

Always find what I am looking for and its usually emptyWhen I order online the delivery is quick.

I purchased a Samsung Galaxy Tablet. Ear plugs and insurance. I was able to sync my Samsung Galaxy cellphone to my tablet and so far I am please. Thank you

Its a lovely place with different brands of electronics, went there to get a TV and I saw exactly what I wanted.

Few places remain where you can see and feel what you are buying.

Great customer service. Picked up a mini deep freezer. Worth every cent. The pick up at store option was great I ordered online picked up in store within 5hrs.

All was great except the curbside pickup option was not available once I arrived. Have to go in and pick up item but the gentleman that was at the door was very helpful and help me out with my TV so it was great anyway

Great curb side pick up experience. It worked like a charm... would definitely buy from here again.

When you want latest electronics where you could purchase and take home Best Buy is the way to go. They have amazing displays to get the feel of the product.

Nice and roomy...went to buy cell phone. No helper, the chubby kid just sat on chair and directed you..mmmeeh.

The parking lot was clean & spacious,the store had a perfect air temperature & was very well organized, tv displays are awesome, almost everything is out on display and you can get a demo of it before you purchase it.

Place not crowded, yet cant get any customer service, just wanted a charging cable for a galaxy s9, went to ATT inside mall they helped me.

They simply do NOT care! You will NOT get HELP from them. They will treat you like you are begging something! HORRIBLE experience. The MANAGEMENT should reorganize & retrain their EMPLOYEES!

Understaffed to say the least. Doesnt feel like a company in the business to make money. Best buy is in trouble if this is how they plan to operate.

Very nice place.

I needed my iPhone fixed and didn’t want to wait an entire week. I was able to book an appointment the same day via the support app. When I arrived there was a bit of a wait but it was nothing compared to those lines wrapped around the Apple Store. The tech was respectable and knew what he was doing. He ran a diagnostic check took my information and told me to come back in an hour. My phone was like new and the fact that it was $35 with Apple Care made it even better. I will definitely be utilizing this Best Buy as my go to!

Love the store but some of their male employees are so rude. They get an attitude when you ask them where something is. Mind you they just be lingering around doing nothing so I have no clue whats the reason for that.

Always a pleasure shopping there! Thank you 😃👍🏽👏👏👏❤

I hope the other best buy stores are run better than this one. All i got were covid excuses for their poor inventory managment.

I wanted to update my computer and laptop, so I made an appointment at best buy with the Geek people. When I reached for my appointment I was greeted by a grumpy person. He began our interaction with do you have an appointment? I told him that I had an 11:50 appointment. I want me to show him a confirmation on my phone. The only thing I had to remind me of my appointment was a voicemail that was sent to my phone. The Geek guy was not happy with the voice mail because he claimed that he could not hear the lady who left the voice mail. Then he began looking in the computer for my appointment and he claimed that he did not see my appointment for that day. So I asked for the manager the manger found my appointment but claimed that i did not make the appointment at that store and the appointment was made for the bay shore store which was to far. So I ended up going home without getting my computer updated. I felt like the geek guy would have made me another appointment there at that location. Or he could have just take it at that location. I knew that it probably would take a week or so to get my computer back. But he did not take my computers at all. I would never go back there again.😕

Very informative. And very helpful staff

The umployees werent nice except for the guy at the entrance. They ignored you as a customer I believe the staff there need a whole lot of training on how to greet customer upon arriving to store

Great work in there just one employee was very unorganized and need to be a Little more respectful to there customers other then that everybody else was great and doing they job very well

New store, nice and empty (not slot of people buying)

It was great, my mom went to purchase a 65 Samsung TV. Went in got it and went out. Quick and easy.

I was out shopping for a fridge. I found out theyre all not in stock but some you can have delivered within a week, some longer. Best Buy has computers, televisions, home security cameras, video games, kitchen appliances and more.

This store in particular for me is a great Young personal eager to hepl and eager to learn they will match prices and have a good selection

Nathaniel the salesperson was great. He took his time and answered all of our questions!

Clerk names Joshua stated that they don’t have item, I walked to another clerk who pointed out an entire isle full. Also saw a guy stealing a bunch of PS 5 games. I told the employee who radioed to security, but security just let him walk out.

Sweet selection of electronics and tvs are really nice! Helpful emoloyees!

The gentlemen at the door assisted me from my entrance to my exit. he was able to have someone retrieve the item I needed as well as offered to help me outside. The service was fast and professional.

Bought a tv and sound system from this location and paid for the Geek Squad to mount it to my wall. They couldnt do it right away so I waited 2.5 weeks for the service availability...only for them to call me the day of and tell me they had to reschedule for the next day. The next day arrived and they called me while theyre supposed to be here and said they would have to push the appointment to the following day at 8am. This is 2 days of rescheduling when this was planned in advance. It is now 12pm when they were supposed to be here at 8am and Im still trying to figure out where this delivery person is.If youre wondering, I did call the number that I have been communicating with for the past few days. Not only did the person on the other line have no recollection that they called and cancelled TWO of my appointments, but they told me my 8am appointment will get there when they get there. 10/10 do not recommend their delivery/mounting and installation service.

Best service good prices bestbuy is the way to go.

I went in bestbuy for a sound system and was greatly impressed by the way the staff explained the pros and cons of each product and how compatible they were for my TV.

If you want a great experience look for those that enjoy helping people youll thank me later

Nice place to buy all kind of technology, I like this store.

I used curbside pickup and it was quick and easy. I had my order within 5 minutes.

Stay AWAY!!! I walked in last week to look at refrigerators and a washer and dryer set to purchase for my home. The music was blasting not from the TV or Speaker sections but from the stockroom. To top it off, the lyrics were explicit. Trying to ignore it I started to browse the appliances but while I was doing that 3 kids were racing their shopping carts up and down the aisle as an older kid was recording. I was in the store for 45minutes and not one associate asked if I needed any help. I rather drive 45min out of my way to avoid this store. I will NOT buy my appliances from Best Buy.

Just went in to pick up which was a breeze, only put 3 stars because they didnt have the headphones I wanted in black. Otherwise excellent visit.

The best store for variety of options to choose from.

I found my dji osmo action camera here so Im satisfied

We walked in to look at washing machines on sale. We werent approached by an employee for over 15 minutes, which was fine. We were able to compare prices and eliminate the ones we werent interested in. When an employee finally approached us he was sweet but definitely not knowledgeable. Luckily he had two colleagues that helped him. They chimed in as I asked questions. I didnt make a purchase only because I realized I must measure the second doorway. I will definitely be making a purchase from them today.

Good place to buy your PC and there is nice team and people are very understanding. Especially 🙏🤝last week l went there to buy my PH computer (2020). (Good deal) Guess what? I lovvve it. It works very well, and easy to set up . Thank you best buyI would like to give 5 stars⭐⭐⭐⭐⭐to Eddy is a phone seller. I went to buy a phone( note 20 utra 5G) This man helped me so much. He is very kind, patient and professional. Eddy you did good🙏 .please keep doing🙂

The rain kept everyone home surface book in stock, success carry a umbrella avoiding puddles great afternoon my princess has her birthday gift.

Decent store. Has wide choice of electronics. Would recommend.

Love it get all my electronics form there cant complain.

Great customer service. The item that J needed was not in stock

The shelves were bear,.. as if they were selling out.. their usually fully stocked..

I was looking for amplifier and subwoofer for my car but they dont have nothing in that store

Always helpful, great selection.

Best buy will sell you a unlock Samsung phone but will not repair it for you.and will repair a I phone but will not sell you a unlock iphone so what is the point of having a best buy credit card

I love itI can not wait to back againGreat experience !!!!!

Best buy is cool, I went to get a mouse and post its,

Could be so much better with customer service training

This star is for assistance and be zero.. front desk area should have assisted more in helping a car on fire in their lot. Ran out of car to call 4 help with no mask. U had extra masks hidden there. Dont waste time arguing. Just give them one. And call 911. The firemen could have came sooner if there was no discussion on this. Horrible. Thankfully person safe

Knowledgeable staff, easy to get to.

I had bought a universal remote which was unfortunately incompatible to my TV. The policy said 14 days to be eligible for refund, but due to work related travel I could not. I went after almost 3 weeks but they still have me store credit, which I was really grateful for. Thank you

The people here were very friendly and helpful.

Order Pick up service was quick and efficient.

Terrible terrible terrible they have 3 lines pick up in store or pay..The 2 cashier ignore me till I approach one of them for service but Im standing on the pickup in store line,you do the math while theyre ringing everybody else

Didnt get wat i was looking for in the other BESTBUY stores which I got in here😊😊 Felt really really really HAPPY!!!

Smooth curbside pick up of my Xbox Series X

Amazing place good staff

I bought the LG TELEVISION and it is very good, sales help 👍

I like how they added multiple checkout lines compared to years ago where there was only 1 long line. It made everything so much easier.This was during Christmas season and it was packed.Also the staff did a good job supplying items in the store while it was active.

My experience was not what I was expecting but the customer service was awesome.

My geek tech was very patient and knew how to reassure me. Al, you are the best.

I love using google maps it’s very easy to use and accurate 👌💓

I love this Best Buy it is very organized. A little understaffed in the evenings but very clean and accessible.

Great, knowledgeable, and friendly staff. Their gift and curse is great prices on high priced items so it may be out of stock but you can always order it online.

BEST GUYS IN TOWN SIR YES SIR!!!

Always a great shopping experience and they actually have employees who are willing to help people. Kudos to the hiring manager at this location.

Great service. Better than Ive come to expect from this location. Kind, friendly, and attentive.

Clean and organized store. Staff was fast to assist and vary pleasant.

I normally meet really friendly people here. I love best buy price matching policy as I rather support local business where I can and if they match Newegg or Amazon Im good to go.

Did curbside pickup. It was seemless.

I had ordered online while on my way to go to store they canceled order. Customer service call to tell me they dont have the item so I did a second order for same day pick up. I got to the store to be told the order was canceled also. They tell me in the store to call customer service to ask why it was canceled. I did had to wait 12 mins before getting someone and the store was closing (7:10pm) the guy on the phone said just buy another laptop thats in the store. I ended up paying $$$ more for this one then the one online order.

I brought a 70 inch tv from here. They were very helpful. The guy that worked there even carried my home theater sound bar to my car. I have brought a few tvs from Best Buy and never had a problem. They were there word with their warranty. One of my tvs stop working a few years ago and i was able to get another new tv with a few more dollars since they didnt make the piece anymore for my tv. Best Buy in Valley Stream is tge place to go!

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