Towing dispatch is MIA non existent. Mike at AAA said they were dispatched at 2AM and I received a text saying your technician is on the way projected to arrive by 3AM. Realistically I figure he will be here by 330 the latest however its now 6AM and AAA has tried multiple times to contact the technician but he is not answering. Petrelle at AAA told me the Driver will call me by 3:07 the latest and then contradicted herself multiple times. Both this company and AAA get an F.

UNRELIABLE, UNRESPONSIVE, UNPROFESSIONALDO NOT USE THEIR SERVICE!UNTRUSTWORTHY, Will Swindle you out of Money!SCAM ARTISTS. WILL CHARGE MORE FOR LESS

My insurance company sent Cross Fire out to change my flat. They got to me in 15 mins. The tech was great. He explained everything and saw that my donut tire was low on air & inflated it for me. Excellent experience!!

Had car service 11/13 - Excellent service. They got here in 25 minutes.The mechanic Mariano was great very professional, courteous, understanding. He is a great ASSET to your companyThank you

The actual towing experience was fine the driver was courteous, kind and professional. The problem was management . I was told it would be less than an hour, at an hour I was told 25 more minutes, at 25 more minutes I was told 10 min, at 10 min I was told 5min and 25 min later the tow truck showed up for a total wait time of 2 hours and 15 minutes. If the management was honest about the wait I could have been accommodating as I was in a situation that I could have left the car went to my meeting and returned to the car in 2 hours. Instead they were dishonest because they were afraid to lose business and kept me hanging for over tow hours. This company should not be allowed to work with insurance companies that have policy of less than an hour as they do not operate with honesty and integrity.

I recently needed a tow back home with my vehicle that was out of service. After a long and stressful day, Joe shows up to tow my vehicle. My day went from bad to good. Joe was professional and genuine. We spoke the whole hour ride and it made me forget what had happened to my vehicle. Joe, thank you for your help and time. It was a pleasure to meet you and we need more people like you in this world.

The wait time was longer than estimated so I was a little irritated and hot from waiting, but that kind of thing happens to EVERYONE! The guy, I didnt catch his name, who came out to install a new battery was VERY knowledgeable and got me taken care of very quickly once there. Highly recommend!

I usually don’t bother with reviews but I feel like this tow company deserves it. They not only over charged but also delayed bring my car back to the mechanic, embarrassing and my dad in front of the mechanic by dropping my car which was un-drivable in the middle of a busy road. Like what???? They yelled at us multiple times telling us our car had no sort of remedy and called it garbage. Geico claims to work with them so I’m also going to leave a note with them about their horrible tow service. Please don’t ever get your car towed here, you’ll regret it fully.

Excellent service from a very considerate and courteous tow driver named Steven... Very good experience...

I have had my car serviced at Crossfire towing several times from a simple oil change to having my car evaluated by an adjuster to get it fixed. My experiences has been wonderful every single time.

I had my car towed 2 times in a week and had the nicest driver . I wish I could remember his name because he was great!

If u want a honest & reliable mechanic see havier hes the best mechanic in new hyde park . His towing crew is excellent & professional.

I waited three hours stranded for my car to get towed but no one showed up. I wouldn’t recommend this company to anyone unless you have no other choice.

WARNING!!! DO NOT TAKE YOUR CAR THERE....FEW MONTHS AGO MY CAR WAS STOLEN (GIVEN AWAY) FROM THERE BECAUSE THEY HAD LEFT THE KEYS INSIDE OF THE CAR...FOR YOUR OWN SAKE, PLEASE STAY FAR, FAR, FAR, FAR AWAY!!!

Excellent owner and staff

Late. Late. Late. Had insurance company set up 830am pick up guy shows up 930am after I called and asked where the guy was 2 times

They were chosen from Fords Roadside assistance and picked up my car. Driver left the car outside of the Ford dealership and my car got a ticket. Cross fire then denied that they left it on the street claiming that they would send me proof that it was signed off at the dealership. They never gave me that proof.

Good guys, Fast service.

We were giving an hour wait for towing and it took a total of 2 1/2 hours and the car was down the block from them

Thief is what they are