This place is clean and people were helpful. HOWEVER, I didnt like the fact that I was charged $29.99 service fee when I spent over $200 in merchandise, so in other words I am paying a fee to the store for me to buy something but no one informs you of this charge before hand. Also, it does not say that its not a corporate store, when I called Verizon they told me its not a corporate store and I should have gone to one instead. Verizon also does not take care of the activation fees like I was also told.I understand a company needs to make money but you should be upfront with your customers and explain the fine print or at least have fine print for me to read before I make a decision.

I had such a good experience in terms of getting a brand new phone. Wayne was able to help and assist me in the process! Quality service 5/5

I deleted in error (or thought I deleted) years of pictures and videos from my cellular device. I walked into the Verizon store located in the Green Acres Mall in Valley Stream, NY. Pictures and videos of my daughters birth up until she was about 3.5 years old I thought were gone forever. Walking into the store without an appointment, I assumed I was going to be told that I needed to set an appointment due to COVID restrictions. But SATCH (not sure of the correct spelling) proved me wrong!! After hearing my issue, he held my phone for less than 5 minutes and resolved the problem! I feel like Im in debt to Satch!! THANK YOU SATCH ....ONCE AGAIN!!To Whom It May Concern, SATCH AND THAT ENTIRE OFFICE NEED PAY RAISES OR BONUSES!!!!

Had some minor issues with my phone though I didnt purchase my phone here they were more than willing to fix the problem ... free of charge . Thats a plus any day. Everyone was polite n helpful..

Lost my phone and had to replace it; Vick was so amazing and attentive. His ability to completely set up my new phone and restore everything was effortless. He is an excellent multi-tasker and his patience level is to be commended. I highly recommend this location and its employees!

Walked in just to take a look at my options to upgrade and walked out with a new phone! They pulled up my account and found a trade in deal that made upgrading to the newest iPhone extremely affordable. Transferred over my information for me and all was good. David and Dill were extremely helpful and really know what they’re talking about!

Aroun could not have been more helpful and patience with me, figure out a technical issue. GREAT CUSTOMER SERVICE!

Vick was excellent! He helped me switch my phone carrier, as well as updated my phone. Very professional, and caring.

Great customer service! Sent my dad in to get a new phone, English isnt his first language nor is he the most tech savvy guy. Dave took care of him, explained how to use the new Iphone 12, coming from a 7 previously and made sure he was setup properly before leaving the store. Again, great service! 5 stars.

David and Wayne were both professional, helpful and considerate. Great customer service from both men.

David is the best !!!! I hope the company knows his value. He’s definitely one that you would not want to let go,but maybe invest in his grow in the company long term.Excellent customer serviceGreat rapportPeople personVery professionalAccommodating

I had an excellent experience today in the Verizon store. I came in because my phone was outdated and broken. The customer service was excellent. Rahul was extremely helpful and gave me every discount available because I am a teacher. I highly recommend this store and associate when going to Verizon.

David was very helpful to my elderly aunt helping her set up her new cell phone.

I was well taken cared of but my phone was not readily available I had to wait several days for its arrival. Other than that it was quite fine if you have patience to wait your turn.

Great customer service, very friendly staff. Vicky & David is so pleasant, very helpful & knowledgeable, they explain everything in full detail to help you. Way to go guys. Blessings 🙏. Thanks again for all your help.!!!

I came in with a completely dead phone. David, one of the associates at this location really gave the best effort to help me in my dilemma. Although they couldn’t get my phone back on line David sure gave me the thorough suggestions on which phone would be best for me. He knew I did know want to spend a kidney on the phone but I still wanted to best for my buck. I was super stressed but David made it a smooth experience. He said it was his first day but I could not tell with excellent service I was receiving.Hope All Is WellLeeLoo

David and Dil were the greatest. I went in the store with my mother and they had the patience of angels.She had tons of questions about her new phone and they answered EVERY question with NO problem. We almost closed out the store. Thank you guys for everything. We highly appreciate you!!!

Had a very easy transition with upgrading my phone. Customer service was great, very helpful.

I want to rate Angie 5 * for her good sevices in 2 days. She is wonderful and a pleasure to deal with. She is a very big asset for the company and I will always come back to her.

I visited this Verizon at Green Acres Mall to ascertain how to fix my phone. The Google Play Store disappeared off of my phone one day. When I went in with my family, I was greeted by a friendly gentleman but I did not catch his name. He then passed me on to Dil. It turned out that I was overdue for an upgrade. Dil was professional, trustworthy and down-to-earth. He was patient for the entire process and gracefully answered all of my questions while handling other customers. I HIGHLY RECOMMEND DIL !!!! 👍🏾⭐***Dil, if you are reading this, youre THE best and I wish you nothing but the best going forward! :)

David, Verizon Tech, was a big help. He went above and beyond in trying to help my octogenarian father while I was in North Carolina on business. Very professional! Thank you!

My Verizon experience with Angie was very delightful. She was very profeasional and caring. Her patience was unbelievable also. Congrats.

I recently had a problem resetting my pin. David at the Green Acres store was extremely helpful, patient, and courteous. He explained the process thoroughly and was able to change the pin for me. Great customer service!

We visited the Verizon store in Green Acres shopping.. Been getting our phones there since we tossed our soup cans and string.. Jay greeted us and asked how he could help No Pressure sales. He showed us the new line of phones and gave us proper guidance..explained the new plans and a a Verizon customer he put a package together that made sense, set up a repair to get my aux cell screen replaced. With an appointment set. He set up the new phones and wipped the data off the old, took the time aclaimate to the new features..and this is why all my communication needs are met by Verizon...thank you so much

After 3 years of holding on to my iphone 8 I finally upgraded. The representative in the store “Dil” really gave me top notch service. I first went in because my service had been terrible. I was unable to connect to Instagram, tumblr and zoom meetings for work. He quickly realized my cellular data was off for each one. He then asked why not upgrade my phone.He talked about giving up my phone for a new one and I was reluctant. But after some youtube videos i went back the next day and he handled everything smoothly! Multitasking with 2 other customers all the while making sure all my data was transferred. Patient and thorough in giving me the run down for payment and everything. Dil deserves a raise, clearly an experienced Verizon customer service rep! Thank you again Dil

Angie is the best! She helped me get a good deal on a new phone, and helped me set it up, and get used to it. She was very patient with me. Thank you for all the help.

Angie did a wondeful job and had a lot of patience. And she knows exactly what she is doing. I will always deal with Verizon.

Ive been coming to David for months now and hes been nothing but the best help at Verizon! Grateful to have him as my Verizon rep!

Nice place and the workers there are very profession. Nobody there is trying to sell you anything that you don,t need

Gentleman helped my granny set up her phone. had great patience with her.

My Family used Verizon. They good with them.

Amazing Customer Srvice from all the gentleman !

Today I had an amazing experience with the Verizon customer service employee. Wessie, I found him to be very understanding and extremely helpful . Wessie very patient and explained things throughly. In the future I would highly recommend this employee to family members and friends.

Me and my husband are new to Verizon we had a little issue with online purchase went to the valley stream store spoke to the manager jay who welcomed us from the start and did everything to help us be stress free his sales rep Dil was also helpful they both know what they are doing! We would highly recommend this store and have you speak to Jay or Dil

It was a pleasure going into store the customer rep David Quinde was extremely helpful. First visit in store since Covid. He was most helpful very efficient. So professional.

Great customer service was offered all staff was very friendly and helpful, David went above and beyond with his customer service, he gave great recommedation with my purchase and did a complete set up of my IPad, 2 thumbs up David..awesome 👌

Thanks Gia. Very friendly and helpful. Good service

Very was helpful and have knowledg about the process of the phones. He was a great guy to work with wessieHe help with setting up the phone which was the S10 5G that he recommended.

Wessie was such a kind emplyee he knew everything i ask, he has patience and good manners i made my decition on my new phone because of him and all the group othat was helping me so happy with my new phone and service love Verizon

Green Acres rock. Smooth quick friendly!!! WESSIE is absolutely amazing Great Energy.... ThanxxxxxxWESSIE!!!!

My boyfriend went in there this afternoon to get a new SIM card put in his phone to active his phone after having some technical issues. Mind you I called Verizon customer service over the phone early morning to find out what steps I would have to take to get a new SIM card and Verizon customer service agent told me go to my local Verizon which is in green acres mall and to explain everything and they put it in there notes so he be able to get his SIM card. Point is he was told they could not help him that there computers were down so he had to go else were. Complete lies if they computers was down they would be able to service anyone else as well. They just did not want to help him because it’s not a sale or money involved for them. I will never go here again nasty service. I will let Verizon customer service know as well about how he was treated. I have had Verizon for years and I never had no issues at one of there stores.

They are too expensive and they dont give u nothing free are half price my mother bought the new iPad the other and the case was so expensive she couldnt buy it with the case

Thank you for your services, David is a great asset to your company, he respects me for me and was very helpful and patient while helping. I will always come back and look for David.

They change staff. I went there looking for a particular person, he was gone. I got assistance with my issue. I hope.

Dill is the best.

Amazing representativesVery helpful and knowledgeable

FINALLY A CHANCE TO GIVE 5 STARS!!! THANK YOU RICHARD(STORE MANAGER). I HAVE BEEN A VERIZON CUSTOMER FOR OVER 20 YEARS. I ALWAYS GO TO CORPORATE STORES. I USED TO GO TO ROCKVILLE CENTER AND TO MY SURPRISE RICHARD WAS GONE.THANKFULLY SOMEONE SAID HE WAS AT THE GREEN ACRES MALL STORE.I WALKED IN AND THERE HE WAS SUPERMAN RICHARD!!!KNOWLEDGEABLE, SHARP, UNDERSTANDING, AND THE MAN TO SEE IF YOU HAVE ANY NEED FOR ANYTHING THAT VERIZON HANDLES.I HOPE CORPORATE KNOWS HOW VALUABLE HE IS!!!!!!!!!!!!!!!!!!!!!!!!!!

I upgraded my mothers phone and brought the device home to activate it and had issues activating it. I brought it back to a different verizon store and instead of looking at the device to even see what the issue was, the representative said we dont repair phones go to apple.... I JUST BROGHT THE PHONE LESS THAN 24 HOURS AGO HOW CAN YOU NOT HELP ME ACTIVATE IT. My mother is 60 years old and she had to have apple walk her through a simple step. Shes a veteran and I appreciate how they wouldnt even look at the phone... thanks verizon 😃

They are outstanding. I never have a problem with service. They are always will to help and go the extra mile to solve anything I need assistance with. Great job to the Valley Stream mall helpers especially Shannett. One happy customer.

Great people

Had to return to store, first experience was great, friendly woman greeted me and explained my issue. I returned a few hours later to be treated like a fool and was told basically I was #$%^ out of luck. Called customer support was able to sort out issue quickly with something I was told manger should have known. Disappointing to say the very least. This corporate store is a joke.

The best service in the world!

The CSR was very helpful, unlike the typical cell phone store. Liked it here. Hope they maintain this.

Staff courteous, knowledgeable, and friendly.

These people let a stranger walk in, pretend to be me and hijack my number and buy an expensive phone. Obviously, no security or due diligence was done. This was a very frustrating experience and I am still dealing with Verizon to straighten it out. The irony, I am a Verizon retiree.

This place acting like a Immigration officer .

Not a pleasant experience. Like I was a problem being there. Would you like to do this?

Disgustingly rude staff. they need to be fired. all they do is lie and trick you into signing up for things you don’t need so they get paid their measly commission. Manager with braids and burnt lips looks like a fish, and has no idea how to lead an example. They all walk around with AirPods in their ears and texting, unprofessional. Do not waste your time

In few words out of all the wokers there lakesh is the best he helped me out a lot he is your guy and the face of verizon in my eyes tnx alot

Very Informative and helpful with my cell phone. M

Most ignorant people. I dont know how they are in business dont waste your time at this stupid store if you like verizon go some other store. I dont know how the company is paying them they should be fired immediately

They have a payment machine which is faster.

Gentle professionnal

Not budget conscious

For some reason weve been having not the best service with Verizon from the moment we signed up. After complaining month after month, they finally did a test and realized that there was bad coverage in our area. Verizon decided to let us out of our contract and all we had to do was return the two devices. We did return the devices and switched to at&t, now months later Im being sent to collection for an about of $1192.47 because the reps at this location didnt properly noted that my devices were returned. My fiance finally found a picture of the receipt he took back on Apr 2nd when he returned the phones and decided to go to the store today as we were told by costumer service over phone and now hes saying that if Im not physically there, theres nothing that can be done. Im currently 7 months pregnant, not feeling well and I dont think its fair to be inconvenienced about coming into the store to verify when he has the receipt and he was the one in the first place to return the phones without my ID and without me being there. I dont understand if I did my part in returning the phones as soon as we discontinued the services why should I be inconvenienced for Verizon messing up and why should I have to be sent to collection for something that wasnt even my fault and properly noted by the manager that accepted the phones (Ukwuori) on that day. Even he was a little confused that Verizon was letting us out of our contract because most companies only allow you to return the phones within 14 days and pay a restocking fee. I think corporate needs to be on the same page with their stores and educate their reps on situations were people are let out of their contracts for poor coverage area and how to properly return devices without me having the headache of this going on my credit report, something Ive been working so hard to maintain a great score.

Green Acres Mall Verizon in Ny is the best....especially Jevon and Rich!

Great service and very helpful

Angie was the beat♡

Very bad service, they broke my battery case and didn’t replace for me.

My experiences here were pretty bad, but it looks to be under new management.

This store workers they all suck, not helpful at all, I waited there and they have me waiting because they’re too busy with their buddies talking and on their phones, I will fired them all, #notproductive #getthemout

Great deals in cellphone devices

Very clean, really knowledgeable salespeople. Id come here again.

Worst Verizon store Ive been in- rude, slow and uniformed, especially Jeff. Avoid this one at all costs

Lots of choices, friendly service and good atmosphere

Took care of my problem right away

Didnt meet my needs

Worst customer service ever

Reps aren’t knowledgable, expect products to sell themselves, asked for a trade-in value for my phone, told me they can’t tell me unless I opened a line with them!!

I have Verizon for 8+years very expensive.

Matt supervisor there was very rude and didnt help me with my billing issues that the store screwed up.I would not go to that store, choose another.

Great customer service

Very nice and respectful

Very melody staff!

Good customer service