I was in the area for a funeral service and had a flat tire. Jack Smith was super helpful and got me back on the road. Raheem helped out by escorting me to my car and assisting with that process. Super generous. More than fair. If I ever need service in the area, Ill be found at Stohlman.
I bought my car in 2017 April. It was not a VW but a token Ford on the lot. The deal was appealing 22k miles with some warranty remaining. The engine looked cosmetically clean. The finance mgr said it belonged to a relative of his and vouched for the vehicle. I told them I never bought a car before and that I didnt have a benchmark to evaluate whats good and that I hoped they will be transparent with me. I also told them I am intending to drive it quite seldom since I am a year round cyclist and I live in the city.I took a test drive around and I actually asked the young sales guy whether the noise was normal. he said Ford Focus is known to be noisy, his supervisors also told me the same thing over the phone. So I just accepted it as a fact. The rear bumper had much more matte finish to it and they said it is original and that there was no accident.after 15k miles of light usage I couldnt stand the noise any longer so I took it for a check up last year and the mechanic told me the second they took out the bearings the whole thing fell apart and that he has never seen such an extreme failure in bearings. A couple of months later Ford sent a warranty extension for clutch so I took it for repair, and I found out that the slave cylinder needed replacement alongside the whole transmission overhaul. The clutch replacement was covered by extended insurance so it was fine and I cant blame anyone for that. But since the car was already in service I thought let me ask what else can they fix. They told me tires needed replacement and I asked for the original, and guess what even the tires on the vehicle werent original they replaced them with much cheaper COOPER tires instead of Continental Conti Pro Contact tires. Cooper tires are 30% cheaper and when I bought the vehicle they werent even new.So far I spent $2,000 on this vehicle (could have been 5,000 but warranty extension covered 3,000 of the clutch replacement work). The difference in ride comfort, handling and quietness between the time I bought it and after the service is like a day and night.So my advice to people trying to buy used cars at Stohlman would be not to trust their managers and sales people alike. And try to get a third party opinion before pulling the trigger. Honesty is in deficit at Stohlman I reckon.