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Quality Stone Concepts
1373 London Bridge Rd, Virginia Beach, VA 23453, United States
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Quality Stone Concepts

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ro
Review №1

I own full circle kitchen and bath and this is my go to place for granite, why go anywhere else when you have Rob who gave me several estimates on my project without hesitation. I chose the upgraded stone as it was less than any other supplier around.

Ma
Review №2

I wanted to replace my parents old counters with granite tops for Christmas. My neighbor just had hers done by Quality and highly recommend them. I have to say Terry (one of the owners) has been my point of contact throughout the process. His customer service is first class. The job was done on time and without issues. I will use Quality Stone in the future and will highly recommend this company to anyone seeking there services.

Ti
Review №3

Robbie was very helpful. He showed us a wide variety of quartz. As a matter of fact he sold us what is going to be my kitchen island top.thanks robbie.

De
Review №4

Excellent quality and customer service. We were doing a kitchen remodel and I came across them when a I did a search on the internet for counter tops. We made an appointment and met with Lu and she showed us options. Once we made our selection for our counter tops and set everything up it was seamless. We love their work and will be using them again for our bathroom counter tops.

Br
Review №5

My husband and I purchased a home where we did a pretty big renovation -- all new floors, countertops in kitchen/4 bathrooms/painted entire house and kitchen cabinets. Working with everyone at Quality Stone Concepts was BY FAR the smoothest process of everything we did. Ryan really took the time to listen to what we wanted -- and then educate us on the pros/cons (in particular of marble, which I wanted for the kitchen). Everything from initial meeting for a free quote (which we received the same day) to picking out the marble/granite to installation, every single person I spoke with was professional and a pleasure to work with. Everything turned out beautifully! I highly recommend Quality Stone Concepts!!!

Pe
Review №6

These guys can tackle any job and give great service at a reasonable price

Ly
Review №7

I cant say enough about Quality stone. They were so easy to work with. The communication and customer service was fantastic. My countertops look amazing. I highly recommend!

Ia
Review №8

Im extremely happy with the work from Quality Stone Concepts on my fireplace surround. They installed a granite hearth that matches perfectly with the overall color concept. The communication was very professional and the overall timeframe from initial evaluation to install was extremely reasonable. Ive used this company a couple of times now in different areas of my house and Ill continue to use them for additional work....first class.

Ja
Review №9

My wife and I would like to thank everyone at QSC for the quality job done by all involved. We are very happy with the end results. Everybody at QSC was very professional. It started with Robbie who got us started in the right direction. We appreciate the constant followup on every detail

Li
Review №10

I am so happy we went with Quality Stone Concepts for our new countertops! They were so easy to work with, flexible and very timely, altogether the process was about a month. The price was by far the best out of a number of stone companies in the area too. I will definitely work with them again in the future!!

Be
Review №11

Quality Stone Concepts did an amazing job remodeling our kitchen. We are enjoying our beautiful granite countertops and white cabinets. The teams were very professional and a complete pleasure to deal with. I have already recommended them to our friends.

Da
Review №12

Great and Knowledgeable Owners and Employees.Awesome Attention to detail.

wi
Review №13

Quality Stone Concepts put in new countertops, sink, and faucet in my kitchen five or so years ago. The faucet had a problem so I called them asking what the make and model was. The nice secretary got back to me about two hours later and told me I had an Essen faucet. I called Essen the same day and they said they would send me the parts to fix the faucet. I have a lifetime warranty on the Essen Premier faucet model that I have so there was no charge. The parts arrived the very next day and the faucet is as good as new. I highly recommend Quality Stone Concepts and a Essen faucets.

Le
Review №14

What an amazing group of people! Everybody I encountered and communicated with throughout the whole process were professional and totally helpful. Tony, Ashley, the guys who came out to measure, the installers, and the accounting office answered all of my questions and made the whole process painless. THANK YOU!! My counter tops look FANTASTIC!

Na
Review №15

Professional experts and the results are incredible. Their selections are cutting edge and working with each speciality team member was a pleasure. They were always on schedule, communicated with me regarding my specifications and the outcome was top of the line.I will definitely work with them again on my future projects and I continue to recommend Quality Stone to friends and family.

Sh
Review №16

Great Team with Excellent Customer service. Our countertop was gorgeous and every step of the way was a pleasant experience. Huge change from other providers in the area that we used in the past. We definitely will be working with this team exclusively from this point forward.

Ja
Review №17

I absolutely love my new quartz countertops! Quality Stone Concepts did an amazing job! Starting with stone selection through the installation it was a wonderful experience! I highly recommend them to anyone wanting a new stone surface!!

Br
Review №18

Im updating my review of QSC since weve gone to contract and are awaiting install of cabinets. My wife and I worked with Robb Masters for several months (other issues on our part) to design a layout, and price everything. Throughout the entire time, Robb was extremely professional and worked with us on every question we had. He also had his own various inputs on look, etc. which was very helpful in the long run. We cant wait for everything to come in and get installed!

Al
Review №19

Great business. I got quartz countertops from them after checking five other places. They were easy to get in touch with and were always on time. Well organized and consistent. Fast installation. Very good selection. I will definitely use them again on my next phone project. Very reasonably priced as well.

M
Review №20

Awesome selection of countertops! Their website doesnt show the selection adequately, so just go and see for yourself. Saturday hours are a huge bonus. Will let you know how the finished product comes out!

Ge
Review №21

Ryan has assembled a great team and they do a great job. We had the crew out for our cabinet and countertop installation and they were all great to work with as well as extremely competent in their jobs. They were all attentive to ensure that we knew everything that came with the cabinet install as well as various features and care for the wood. The cabinets were all great quality and a huge upgrade to our old cabinet setup.I would highly recommend Ryan and Quality Stone Concept for your cabinet and countertop projects. Being a commercial photographer, I see many businesses throughout Hampton Roads from the south side to peninsula in this field and Ive not encountered a group of folks that were more caring and concerned about customer satisfaction so again, I would give them 5 stars and highly recommend them for your home or business. Thanks.

Mo
Review №22

This is by far the best, easiest, smoothest company I have worked with and I cannot recommend them enough.From the moment I walked through the showroom door Ive been impressed with not only everyones professionalism, but also their kind demeanor.The salesman greeted me within seconds of walking through the door, he walked me through every option, and didnt push me for a more expensive product. I reached out two days later and had a contract sent my way merely an hour later.Once the contract was signed, I had someone out to measure for my countertops within a week and a half. Another week and a half later, they were installed.Every person I worked with spoke to me as a person, not just a customer. They were engaging and an overall delight to work with. Plus, I am in love with the product.

Fa
Review №23

Quality Stone was easy to work with. They have many choices of granite and access to another warehouse with more. They came to our house for measurements. They computerized the measurements and presented to us photos of how our countertops would look. They gave us a ready date. The demo team arrived this morning at 8 a m. followed by the installers. They completed the job by noon. They saved us $$ by carrying the slabs up our stairs vice renting a lift. Nice job! The countertops are gorgeous. Thank you!

Br
Review №24

They did a great job fabricating and installing our new quartz countertops. Installation was speedy and couldnt be happier.

Ka
Review №25

I was very happy with every aspect of my interaction with QSC. They were professional and easy to work with. They helped us choose a stone that would work well in our kitchen and they did an amazing job on the installation. I would highly recommend them to anyone.

An
Review №26

Love the Fantasy Blue leathered granite we chose. Service and communication were great, and they completed the job ahead of schedule.

He
Review №27

They were really nice and helpful, staying on a budget too.

Gl
Review №28

Easy to work with. Rob is obviously well experienced and was able to guide us to exactly what we wanted. Pleasant showroom, conveniently located.

1/
Review №29

The best in town!!

Ja
Review №30

QSC did a fantastic job from start to finish. They showroom floor was helpful to see all of the various options. Everyone on the QSC Team was helpful, professional, and polite; Robbie in showroom, measurement crew, and installation crew). I strongly recommend this Team.

Ca
Review №31

Ryan and the entire staff at Quality Stone were wonderful to work with. I had a large kitchen and 5 bathroom vanities that I needed countertops for. I selected quartz for the kitchen and a different top for each bathroom. They couldn’t have done a better job !! Everything looks amazing!! I will use them again on future projects and highly recommend them!

Al
Review №32

Ryan and his team are always pleasant, prompt and professional! This was our second time using Quality Stone Concepts and we won’t hesitate to use them again when needed.

Ju
Review №33

I chose Quality Stone Concepts for my new kitchen countertops. The entire process, from visiting the showroom to look at stone to final installation, was above expectations. Every person at this company was professional and top-notch. The salesperson took considerable time with me to find just the right color and pattern. The measure was done promptly. I received a picture of my layout showing the seam placement. The delivery and install crew were professional and very careful to level everything. Seams were finished so that unless you know they are there or right on top of them you would never know. Quality Stone Concepts went above and beyond AND the price was better than expected!

He
Review №34

I just had these guys install new granite counters in my kitchen and three bathrooms, they turned out AMAZING! Everyone at Quality Stone Concepts is professional, friendly and helpful. They found a way to give my cookie cutter town home a completely custom look on a prefab budget. There is no way you would get this level of service and quality of product from a big name home improvement store that subs out labor. I will definitely be calling them for my next project. -Heather

Re
Review №35

Just a wonderful experience. We chose a very beautiful stone with lots of movement in the grain. (Rain Forest Green) The ability to show us where the cuts would be and exactly how each piece would look in our kitchen BEFORE the stone was installed was something I did not expect. They are true professionals.

Je
Review №36

Ryan was great to work with. He treated me like an important customer even though I had a very small budget. My granite was ready for install so much faster than I expected, which was fantastic. And the installers were professional, polite and did a good job. I will be going back to Ryan in the future!

Yi
Review №37

I regret ever contracting this company!From the beginning there were signs but I stuck with it because I thought they would keep their promise to deliver.This was a nearly $20,000.00 job.Once they were paid they disappeared. The job is still incomplete. Both Tony and Terry gave me their word they would be back to fix the errors and complete the job, never heard back. Impossible to get anyone to call you back from the company either! Stay clear!!UPDATE AND RESPONSE TO YOUR ERRONEOUS COMMENTS BELOW.First and foremost there is no balance. I have all the receipts and correspondence along with copies of all checks we wrote as well as witnesses when Tony Pirrone came and picked up the check, which he wanted made out to himself!I would be happy to post all of our correspondence for the world to see!Secondly, the job was supposed to have been completed in February! It is now mid October and you are yet to provide me with a date of when you will complete the job.

Ci
Review №38

Just had granite installed for our master bath renovation. Such a positive experience from beginning to end. They have a well organized system and the guys are very friendly, respectful and professional. Can’t say enough about them. Cesar, Mark and John.....you rock! I will be sure to go back to Robb Masters and pick out another slab of granite for our second bathroom reno. Thanks again!

Ky
Review №39

Quality Stone Concepts is a great company. They were super helpful, competitively priced and very quick on their turnaround times. Their customer service was amazing, everyone we came into contact with was not only helpful but personal and genuine. We will continue to use QSC for all of our upcoming projects. Five star company!

Em
Review №40

Excellent! I am a General Contractor within Hampton Roads and I recommend Quality Stone Concepts to all of my friends, family, and clients. They did a wonderful job in my personal residence with every step of the process from color selection, fabrication and installation going seamlessly! With their quality products and great pricing you will not be disappointed. Thanks Ryan and staff for my new granite, my wife and I love it!

Ch
Review №41

This was my first experience with a kitchen renovation. Lots of choices to make and so many little details...... I was extremely pleased with the quality of their work as well as their professionalism. Ryan suggested I take a look at a granite company that had full size pieces of granite which made it so much easier to choose the design I wanted. They stayed on schedule and completed their task very quickly. The actual day my granite was installed the guys were in and out within a few hours. I was without the use of a kitchen for only a few days which was very important to me.I love my new kitchen and would recommend Quality Stone Concepts to any one.

Ma
Review №42

Tony and Robb designed a beautiful redo for the small kitchen in the condo I recently purchased. Scott did the demolition and installation of the cabinets plus completing many other details adding to the pleasure of my new kitchen. Mark and Terry installed the lovely granite and my kitchen came alive. Robb stopped by at a critical time and gave me important information in choosing appliances. The service, installation, and cleanup of QSC are superb and I highly recommend them.

Ge
Review №43

Unbelievable workmanship and attention to detail... really talented design staff ! As a customer ya never feel rushed or pressured ...Terry gives ya ever option to fit every budget... you are truly wasting your time if ya go anywhere else... id rate them an 11 outta 10!!

Re
Review №44

These guys rock! I was replacing my cooktop, and needed to make the hole in my granite countertop smaller. I opted to put a piece on top, and have a raised cooking area. They found a piece that matched perfectly. From the measuring to the installation, everyone was impeccable. Couldnt be happier! Great company

jo
Review №45

I just had my granite countertops put in today! From the showroom to measuring and installation service was excellent . Everyone is professional and so kind. The whole overall process was an easy one! Would highly recommend Quality Stone concepts to everyone!! Thank you guys love my new countertops!!!

Ch
Review №46

I needed a small vanity top made. They had the best reviews so I went here. I thought that since the job was small, they either wouldnt do it, or charge me more to make alittle more money. I couldnt have been more wrong. My wife and I went there on a Saturday and met Ryan. After we told him what we were looking for he showed us the remnant stack. It is all the left over pieces from bigger orders. We were able to find exactly what we wanted. The price was great for a small custom size one off piece. Over the next several days they cut it to specifications and the customer service during this time was great. When it was ready, Jenice took care of me as far as picking it up and payment. I would recommend them for any counter top need. Thanks Ryan and Jenice!

Jo
Review №47

I dont normally write reviews, but I purchased granite for 3 bathrooms and 2 were installed chipped. They did not offer a discount and instead offered a tacky patch job. Overall a bad experience with this company. I have used Home Depot before and had a much better and professional experience. This is just my personal experience and fair warning.

Do
Review №48

Two bathrooms and now a kitchen! QSC is an amazing one stop shop! From project design ideas to demolition and install, the process was seamless (as the granite countertop), efficient and best of all....painless! Highly recommend this company!

Ci
Review №49

Excellent selection of countertops with lots of variety in each type!!Very nice!

Da
Review №50

We made the mistake of following our contractors lead in using this company. The countertops were not properly installed, resulting in a space for our NEW stove that was too tight. We requested for the countertops to be ground to accommodate the stove. The worker that came out, decided it was okay, and jammed the stove in. The stove was damaged, inside and out. Now, 7 months later, Ryan still refuses to come view the damage, wanting to meet in his office. That way, he doesnt have to take responsibility for what his worker did. We would not recommend QSC to anyone for anything, since Ryan has little to no respect for the customers. He comments that he has finished photos and a mountain of documentation for a 3 step process ? All QSC had to do was measure, cut, and install. They flopped on 2 of 3, and I can prove it, except Ryan wont come for the show and tell. None are so guilty, as those who protest so loudly. And now, as of July 21st, Ryan still has not contacted us to come to our home, to see the problems and resolve the issue. What a great way to do business !!

Da
Review №51

Added a laundry/mud room to my house and needed a small sink top and counter. Called around town to many places and got the run around.Stopped by QSC and had a top picked out and quoted in less than 30 minutes. They came out and measured and installed within the next week.Honestly was surprised how much attention I was given for such a small job. Definitely impressed and because of that will use them for my kitchen. Thanks QSC!* * * Update 5 years later * * *Had them install my kitchen cabinets 2 year after this review (2015) and everything turned out perfect! Couldnt ask for a better product and company to work with.Had a door bow slightly and called them 3 years later to see if the manufacture would warranty. They came out, did the claim and installed a new door...3 years later!! Its hard to find a contractor to call you back after 3 days, let alone 3 years. These guys continue to rock and I continue to tell everyone about my great experience with them!

DR
Review №52

I only spent $175 on a small project. They treated me like I was spending thousands. FIRST CLASS without a doubt.

Fi
Review №53

Ryan was awesome! Helped me find exactly what I needed no matter how small it was. Service was courteous, friendly, and absolutely helpful to make sure I left with what I wanted, not just what was offered.

Kr
Review №54

Thunder White Granite countertops and backsplash installed. Quality, workmanship, and customer service all top notch. Even with a delayed measurement appointment, QSC ensured my project was completed on schedule and exceeded my expectations. Will use them again for future projects.

Mi
Review №55

Great customer service. Beautiful counters. They installed the wrong size backsplash but I expect them to make it right.

Ap
Review №56

We just got our cabinets, and we have already found three things wrong with them. The whole bottom panel is missing to our pantry, the pantry doors are backwards, and I ordered a lazy Susan (which I pay extra for) that is non existent. I tried calling them all day yesterday, yet no one has returned my phone call. I am extremely disappointed in the customer service! Before ordering the cabinets, everyone was great and very helpful, but now...? Sadly, I do not recommend this company.

To
Review №57

Great company to work with Ive used many granite installers and these guys do the best setup and layout work for clients to see how the top will look pre install. Workmanship and install are top notch

An
Review №58

Fantastic experience. I highly recommend and will definitely use them again.

do
Review №59

Had someone come out to measure my kitchen for cabinets and countertops. The guy said give him a few days to draw up the quote as he was leaving. Never heard from them again.

Ma
Review №60

Quality Stone has become an integral part of my house-flipping and remodeling business. When dealing with Ryan and the QSC family I know that the job will be done quickly and professionally. Contracting my kitchen renovations to them saves me time and money. In the past I bought my cabinets, granite and sinks separately and then had to coordinate all the installations. This is truly a 1-Stop shop with great pricing and fun people to work with. My buyers are always impressed with the quality of the finished product as well. Thanks QSC!

GE
Review №61

I had a small marble Vanity top installed in my half bathroom, the customer service was excellent the job went smooth.

Ch
Review №62

This business is very helpful . I always go to the pros . Thanks again

Ka
Review №63

So they redid my kitchen less than a year ago. Our pullout garbage and recycle has fallen off the tracks twice and the pull outs for our pantry have also fallen off the tracks. Normal use nothing crazy. We had debacle after debacle in the remodel. Mismeasuremrnts they tried to blame on me and then backpedaled. Shims all over with gaps in the countertop and wall. They left the shims. Now that we are having more problems and I’ve called about a million times. They NEVER call you back. Never followed up. They called me a month ago and said we will sort this out because I left a bad review. I changed my review to three stars and left it blank hoping they would actually follow through. It’s been over four weeks, we haven’t heard back. Skip this company and skip any referrals they give you for workers-whole other ball of wax but terrible.

Ca
Review №64

QSC has great customer service which is not easy to find these days. Ryan and his crew were prompt and professional in installing my kitchen counter tops. I have and would highly recommend them.Thank you Ryan.

Mi
Review №65

QSC was the only company out of 7 companies in VA Beach that did what they said they would do. They were courteous, prompt and professional and I will use them again!

Ha
Review №66

Excellent service, quality, and countertop finish was superb! Scheduling was easier than expected due to great communication by entire staff.

Ke
Review №67

We could not be any happier with the granite in our kitchen, It looks absolutely amazing, and has exceeded our expectations. Working with everyone at QSC was a true pleasure. We appreciate everyones attention to detail and focus on outstanding customer service. QSC is an fantastic business that sets the bar very high.

De
Review №68

3rd time using them. Always knowledgeable, friendly, & reasonably priced.

Ja
Review №69

Easy going straight forward pricing. Also had really good deals that others didnt which helped out my kitchen reno a lot. Great customer service from their sales, scheduling, production, and accounting folks. Prompt follow up emails and were also on time for measure and installation. Very satisfied with their work and will certainly recommend QSC as the go to deatination for granite.

Ra
Review №70

Recently my sink has been falling away from our granite countertops, 2 years ago we bought the condo, and had no idea who might of installed it. So instead of pulling my hair out, I googled granite repair..and up popped Quality stone concepts! I immediately called, and Tony answered. He was very kind and informative. Quality stone concepts was willing to help me even though it wasnt their granite or intallation! I was very pleased!!! They even got me in sooner than expected. The repairmen were only here 30 minutes and now my sink looks good as new, and isnt falling anymore!! Would definitely recommend over and over!!! Thank you Quality Stone Concepts!!!

Ro
Review №71

QSC did a great job and earned my business. I was looking for a particular granite. Marva only had two of the slabs, so I started calling around. Superior, Marva, Trindco and others didnt have any and told me that there were none available locally. I called Ryan and he told me that he could find some. Within a day or two days he sent me pictures of the stone that I wanted. He had a supplier in Baltimore that had it--so I drove there to look at it and accepted it. It was delivered in less than a week and the process was started. I was impressed that a small company would go so far out of their way so I stuck with them for the install also--they werent the cheapest, but like I said they earned my business. Im happy as can be and my Azul Aran rocks. A side note Superior granite is total scheisters.

Ro
Review №72

Quality and service have been awesome!

Jo
Review №73

Last week we had an unfortunate incident happen. While another company was prepping our kitchen for a new backsplash the unthinkable occurred. As they were taking out the old 4 granite backsplash, our granite countertop cracked. The other company was mortified and immediately called QSC. They were onsite immediately to survey the damage and work towards a solution. They found a matching counter top and completed the repair within 48 hours. Terry, David, Mark, Brandon, Danny and Suzanne all worked together as a cohesive unit surging to handle the incident. I have to be honest I thought that this level of service was extinct but Im happy to report Its alive and well at QSC! The level of communication, talent and workmanship at this company is awesome! Thanks again!

Am
Review №74

As an interior designer, I can say that Ryan and the rest of the guys at QSC are my first recommendation when it comes to countertops and cabinets. Their professionalism and dedication to providing the highest quality services and materials possible are unparalleled in the industry. I will continue to send them business as long as im in the industry!!

br
Review №75

Awesome experience !!!!!!!!!! Smooth as silk, very kind people, went the extra mile. Installation was a breeze, and PERFECT !!!!! Countertops are all-white quartz and are gorgeous !!!!!!!!! Thank you, QSC.

Li
Review №76

Could not get the person that gave the initial estimate to send me by email the estimate for the full job....only gave me a verbal for the kitchen counters and I am too on a budget...Not good customer service..moving on to someone else...

Pa
Review №77

Great local company.

Vi
Review №78

Consistently the best!

Yi
Review №79

Sloppy, unprofessional, unreliable!!

Information
100 Photos
79 Comments
4.6 Rating
  • Address:1373 London Bridge Rd, Virginia Beach, VA 23453, United States
  • Site:http://qualitystoneconcepts.com/
  • Phone:+1 757-275-9382
Categories
  • Cabinet store
  • Countertop store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–1PM
  • Friday:Closed
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Service options
  • Delivery:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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