5 Stars for my experience working with Ryan. Very friendly and knowledgeable about all the services I inquired about today. We had great small talk while he was setting us up with our phones in a reasonable amount of time. He answered every single question I had and made sure I understood everything before we left the store.This has been our most pleasant experience thus far with AT&T. Thank you, Ryan! Much appreciated!

First time purchasing a phone and service with AT&T. The sales agent was so nice and patient, very helpful! And I came in at a good time, no waiting! Got a great phone and happy so far.

Be careful when going into this store. Heavy traffic and no customer service. Mike, the service representative that did nothing to help me, seemed like he didn’t want to be there. Never looked at me while I was telling him my issue, always looked around outside when he spoke, and stopped helping me to “check in” other people at the store. Like I wasn’t important enough. Had an issue back in May 2021, apparently the store has gone through some staff changes and no one is there at this location from 3 months ago, (rolls eyes). Mike did consult an Asian Manager there .. who after 2 mins of talking to Mike, never introduced himself or offered to help. He starred at my wife and I while Mike explained the issue of being charged for multiple accessories that were never ordered at that store … nonetheless, an hour later and about 10 people waiting to get helped - got nothing done at this store. This stores customer service has dramatically changed in the negative outreach. I’d stay away and either call the 1-800 number or go to the Oceanside store. Mike and the Asian manager aren’t there to help us, the customers…

Ryan was super nice, very very knowledgeable and helped me with an excellent mobile service plan. I am very pleased with his service at the Vista location

Ryan was very helpful and knowledgeable about all the phones and helped us to get on a better plan than what we already had. Thanks to him and the people there would highly recommend this store.

I was disappointed on how much accessories they have available and the phones are out of stock, I end up buying the phone thats way out of my range.The workers are very nice helpful and very knowledgeable they took their time explaining to me my new phone.... Im not savvy with this new technology

David at AT&T gave us the BEST POSSIBLE customer service possible. I have never had a customer service experience at ANY phone store. Thanks!!

Walked in without an appointment. Had to wait awhile but service was great and all my questions were answered and explained to me so I could understand.

We came into this ATT store today and had an amazing experience with Ryan. Great customer service and handled all questions with clarity. Very friendly and was not rushing us at all. Overall, great experience for buying a new phone.

Went to ATT in Vista today, its time to upgrade my phone. Cynthia helped me and she was great. I hd an appointment and she was already aware of what I wanted. She was quick and efficient. I really enjoyed working with her!

4 employees in the back doing who knows what while a super long line out the door and 1 person who looks like they are working. And the one person who checked us in wasnt knowledgeable at all

Ben was awesome! He’s polite, friendly and professional. He took his time to explain things and I switched from sprint to ATT. Happy with my new phone and new service. I missed ATT customer service.

The store is the best especially ben he is the best phone guy I had some very technical stuff nobody else could do it he always fixes it in a timely manner

I had a horrible AT&T experience over the phone until I came to Kyle at the AT&T store. He was patient and understanding. He waited with me for over 30 minutes to solve my issue. Thank you Kyle.

Disgusting service! Call to close account there still billing will not pay bill. There fault for not taking care of problems. 800number stucks.

Highly disappointed. I had an appointment and waited 45 while they took other people who walked in before me. Was told they only take you as you walk in they basically dont honor appointment times. I wont be going back to this location.

The customer service and support was outstanding

Ilse and David are the best! Went in with so many issues and both went above and beyond to make sure I left happy and problem free! They also helped me save money by explaining their current promotions on internet and convinced me to switch! I’m a very happy customer and will be referring my friends and family to come see Ilse and David!

I came to AT&T and got helped by Cynthia. Shes amazing, will bring my family next. Thankss Cynthia!!

The team is awesome! They’re all very knowledgeable and friendly. Edwin answered all my questions I had about my account and took his time explaining everything to me, I didn’t feel rushed to leave.. I definitely recommend this store to my family & Friends. Thanks guys!

Benjamin and David were great. They offered me FirstNet and gave me lots of discount on my account. I was able to safe $80 per month. I will definitely come back to this location.

Manny was so helpful and so fun! I felt he was eager to provide great customer service! I will happily recommend him to my friends and family! Thanks Manny!!

Another fan of the service I received from Ben! He took the time to make sure my wifes new phone was doing what it is supposed to.

My last experience at the in person store was not a very pleasant one. The young clerk who helped us was very condescending and when I called him out on it got indignant and asked us to leave. The manager did step in and offered to help us but the store did not have the form we want it at the time so we opted to simply go home and computer transaction online. Now, this was just my personal experience but I would rather complete my transactions online then to go back to the store ever again.

I had a great experience at this store and would like to thank Edwin for his help. I appreciate that he was very patient with me, especially while answering all of my questions. I’ll definitely be a returning customer.

I came to this store a few days ago to get help with my phone plan and service. I was helped by the Store Manager Bolivar. He was the most patient person that I have ever come across in any AT&T store or any retail environment in my entire life! I will definitely be recommending this store to every and all of my friends and family. Thank you Bolivar!

Clean store very friendly employees. Was looking for Bluetooth headset. Very fast and efficient. Chen was supper helpful. Enjoyed my visit will definitely go back if I need additional help.

Roberto was super. My i6 had separated because of the over expanded battery. He Explained options to upgrade, but as I had a spare i6 phone he was able to move my info to the other. I hour and I was done. I will definitely consider upgrading soon

Great people friendly and knowledgeable. Highly recommend

Appreciate the curbside help. Lorenzo was very patient and helpful with ALL of my many questions! He was very knowledgeable about ATT services and was not pushy at all.

David Chen is super helpful and amazing. He has helped us multiple times and always been able to fix everyone of our problems. He has your best interest in mind when helping. I highly recommend setting an appointment with him.

Cynthias service she provided yesterday was beyond exceptional! She truly helped our family by reviewing our plan and finding out what we need and meeting that with the products and plan she developed based on that evaluation. Outstanding services!

Sonia was amazing helping my husband and I upgrade and save more money on our bill! Thank you so much!!!

Had so much fun grabbing a new phone today :-D Thought it was gonna be a hassle so I’ve been putting it off, but Alfredo was great! He made it super easy. I’d definitely visit this store again!

Went in to purchase a new phone and Edgardo and his Manager Angel were so welcoming and informative when it came to picking out the best phone for me it was the easiest purchase i have ever made at an AT&T store. I will be recommending all my friends and family to Edgardo, Angel and this Location!

Great customer service! Edgardo came to my car and assisted us with the purchase of a new device. Love AT&T curbside service! the Best.

The team is awesome! They’re all very knowledgeable and friendly. Robert answered all my questions I had about my account and took his time explaining everything to me, I didn’t feel rushed to leave.. I definitely recommend this store to my family & Friends. Thanks guys!

I have ALWAYS gone to this store when I needed something and was looking for the highest quality customer service. Went today for my wifes upgrade and it was smooth and quick. They have a safe curbside process that gets you in and out while maintaining great customer service. If your an At&t customer in this area, this is the store you want to go to. Abraham

Ryan at the Vista, California store was helpful, friendly and knowledgeable.

Ilse helped me save money on both my cellphone plan and my tv and internet! I was hesitant on switching but Ilse was patient and answered all my questions which made me more confident on the move! I would recommend coming to see her with any of your needs! Definitely will be telling my neighbors about her!

Great staff and management team! All my needs were met! And left with a great tot oak solution and felt they really wanted to address my needs

Att customer service is the worst

Eden the manager has been one of the most patient, helpful, friendly, and knowledgeable att rep Ive ever met. I will forever stay a customer because of ppl like this

Best customer service. Everyone polite, patient, and just awesome

Best customer service! Ask for Lorenzo. He is very good at his job.

Best customers service by all the employees of this store. Specially David is awesome.

Lorenzo was wonderful helped us out and was very patient and offered clear and accurate information.

Roberto assisted with my trade in and he was able to get great deal for accessories for my new phone.

Roberto is extremely friendly, helpful, and knowledgeable. He helped me quickly and efficiently. I appreciate his customer service! Curbside assistance is very convenient.

Edgardo was great. He was able to buy my old phone and gave accesories.

I have received help from this store multiple times and the staff is always helpful and friendly. The last time I went, they went above and beyond to help us out! Thanks!

Cynthia is great, knowledgeable, helpful expert, and perfect!

Leslie and Angel were friendly, patient and accommodating for ALL of our needs today. I highly recommend this location to service any and all of your account needs

Best at&t store in the area. Very spacious and fast service.

All the staff that assisted in the transition was very helpful and they worked as a team.They went above and beyond to meet my needs.Made me feel like I was a family member or a close friend.

Sales people did as little as they had to do. We had hard enough time paying cash. Didnt complete the service. They just made it so complicated to get a phone. Felt like they did us a favor

I want to buy something at the store and they help me really fast they are really friendly grateful.

Edwin was able to get me a great deal on the iphone 12 pro!

Benjamin was a great! He set up my new iphone.

One the my best experiences in an AT&T store. Educated reps and friendly.

We had great customer service with Cynthia. She was very helpful as we upgraded our two phones.

Thank you Ben for all of your help. I love my new case!

Great service! Helped me transfer all my information to my new iphone.

I’ve been with AT&T for over 13 years as my mobile service provider and I’ve been an iPhone user for about 6 years now.This review is in regards to the AT&T store that is located in Vista and my experiences there.I first came to this location out of convenience, when the (then new) iPhone 6 was released. You can easily see the store from the main road and the parking lot allowed for many customers. The inside of the store is organized well and comparably bigger than other stores I’ve been to.In 2018 I returned to this store location for assistance with my iPhone.I liked that I was positively greeted at the door with a friendly smile by a customer representative. I explained my objective and inquiries and was directed to wait for a specialist. I didn’t wait too long and I was assisted by David. David went above and beyond typical customer care because I had the sense that he genuinely wanted to resolve my issue and cared about my situation. He was also very knowledgeable and seemed to have most of the answers to my questions at the tip of his tongue and when he didn’t, he would honestly admit that he didn’t know and that he would research the answer immediately.This level of honest customer care is invaluable to me. It lets me know I can trust my customer rep and the service he or she provides.In the end, although my issue couldn’t be resolved in the store, I was directed to go to the Apple Store where they could fix my issue.Overall, great customer service is what has me returning here and I will continue in the future.

The store is full of poorly trained persons and delivers very poor service. We are business clients and have had repeated poor service in this location. We planned to discuss new phone but needed a headset for our immediate concern. The employee did nothing to assist me and stated that he wasn’t trained to help with this need. When I explained my need to replace the current unit and a need to have him explain the features of the headset, he told me to just use the Bluetooth in my car. Aside from the fact that I drive a classic sports car that doesn’t have blue tooth, I explained that I use the headset in my office at work. He was unmoved and still not willing to make an effort to assist me. He just threw discount prices at me on the headsets being closed out and continued with his disinterest and poor service. I got the impression that I was not pigmented enough to rate being serviced and should leave this store, which I did.We will now repair one company phone and get 2 new ones with another carrier. Enough is enough. This store is way past it’s expiration date and should be closed.Do yourself a favor and go elsewhere!

Lorenzo was very helpful. He assisted me on transferring all my information to my new device.

If I could give a 0 star I definitely would! They do not give you the full detail of the plan you are receiving service from! This store in particular gives no answer as to why their representative couldn’t handle my account without charging me 200$ after 14 days of service. I am happy to take my business to T-Mobile!

I was extremely satisfied with the knowledge, price and professionalism of your staff.

I had a hard-stressful issue with upgrading my iPhone with AT&T and it took me a couple of days to figure it all out. My first trip there, Alfredo assisted me with unfortunately not knowing a lot about combine billing. Today, totally different story. Thanks to the incredible help of David (Manager), Edwin and Ben, all of three of them came to rescue and assist with my upgrade & trade-in option. Walked out as a VERY HAPPY Customer. Totally Awesome associates and manager on duty!!

Ben was very professional and awesome guy! Very patient and helpful. Thank you for the wonderful service AT&T!

Great experience!!Best service for iPhone preorder!! Thanks 👍👍👍👍

Edgardo and Mayra were awesome! Thank you.

David and Ben was very helpful, thank you for being nice and kind!!!

Thank you Edgardo, appreciate you covering the cost and prices with my sister. Solid experience.

Ben was very helpful 👍

Angel was exceptional! Very professional, courteous and helpful! Fast and efficient as well.

Great service! Very helpful and informative. Highly suggest this location.

Made an appointment we were helped right away. Everything transferred over, left happy with a new phone! Our customer service rep was from the Oceanside store however she gave amazing service! Thanks

Great service! Employees are cleaning and disinfecting stations constantly.

They are open partially with curbside service.The sales person was really helpful and was able to get my cell phone service back on.Douglas C.

Roberto was a great help! Help me set up my new phone !!

Everyone was super nice at the store it was a pleasant visit.

Edwin is a great man! Took care all my needs!

I am super technologically challenged and Juan Morales was so patient and thorough setting me up with my new I phone. He transferred all my information and explained the new features and I walked out of the retail store totally operational with my new I phone 11

I come here whenever I have an issue or a question regarding my account. The customer service is second to none!

I came in very frustrated since the website for down to make a long story short Angel and Alfredo both helped me and did a fantastic job thank you for hiring such nice people it made my experience optimal

Great communication and fast service. Needed a sim card change, in and out in 5 minutes.Also the staff is very knowledgeable and cognizant for current COVID19 situation, have hand sanitizers in place and practice social distancing.Great experience!!

Great customer service from manager David, thank you

Rob explained all the promotions to me, was patient with me and my wife as we are very slow at all this technology. Thanks Rob!

Ben was sooo awesome and very knowledgeable about the products he helped me set up my new phone with no problems I would have to say I will be coming back in the future great guy for the job.

A dude dressed in a Repairman-type outfit trespassed onto our private street and inquired if we were having problems with our current service. He represented himself as affiliated with AT&T. He was dressed in a yellow vest, which made him look like a worker for AT&T. When I told him he needed to leave the neighborhood, he continued to solicit homes. He had a clipboard with a pad containing the names of all those living in my home and in the neighboring residences. What is going on with AT&T? I advise you to drop your service as a Protest to this illegal activity.

**UPDATED 01/13/2020**Customer service and wait time were good today! Staff was very polite! Thank you and keep up the good work! 😁**Previous Review**This location has always had a rough time when it comes to customer service. But my most recent visit went very well compared to previous visits, and hope they remain this way.

A clean and very large store. The employee who helped me, Ben, was the perfect person to help me. He was patient explaining everything to me as Im not too knowledgeable on the features of a phone. There is plenty of parking and its well lit at night.

Excellent service from Manny and David an asset to AT&T

Staff was not willing to take their time to answer questions my mom(who is older and not familiar with technology) had. Seemed very impersonal and short tempered. Money is money and if you are unwilling to help... Find a new job.

Ben was awesome! He helped me until my problem was solved. He made me feel like resolving my issue was as important to him as it was me! So glad I switched over to At&t!

I wished the store owned more of the problems that are created with the 800 number. Store employees should have more control over services than an 800 number. Person to person is better!!!

Great place to get answer questions and get your hands on new phones to see.

I just got a replacement phone and took it to the Vista Village AT&T store to have them transfer the data. It was the greatest experience Ive ever had at this store. I was greeted at the door by Jerry, who took care of the phone transfer immediately. He was personable and efficient and even walked me to the door and opened the door for me when I left! Thank you Jerry!

OK place. Usually a wait, even if theres very few customers, in the middle of the day. Staff was unable to do a simple task for me (give me a new SIM card) even though Ive had it done a million times before at other places. I wouldnt go here unless I really needed to. Would much rather travel a bit further for more friendly/knowledgeable staff.