Very helpful. Nice young man. Explained options. Could not decide, so I just bought a wireless charger instead of new phones for now. My experience has been, that no matter how good a promotion sounds, you do not know what you are paying until you get the bill. But that is with every company.

Went in to pay my bill, very friendly and knowledgeable. Did a great job. Thank you 😊

Arrived at the store at 6:58 pm after driving from two cities away only be told “we are actually closed and can’t help you” all while the “open” light was on in the front of the store. Won’t be back! Will drive to Fairlawn from now.

I was very displaced with this location because the person who was working there and there was only one, did not have a clue as to basically anything I asked. I was seeking information on a pay as you go and I mentioned that I had straight talk and that I used to be with Verizon. I brought up the new acquisition of TracFone by Verizon and he had no clue what I was talking about. And then when I had him go over the plans he just pointed to some paperwork and basically wanted me to read it myself. It seemed like he just simply did not want to help me whatsoever. It was amazing. Ive been to many brick and mortar locations for other carriers and Ive never ever been treated so disrespectfully. I think its the lack of basic knowledge of the company he works for that put me off the most. It seems like I knew more than he did. So I probably should give one star but whatever Ill do two and be nice.

Got a new 5G phone and they also found a new discount for me

Very nice people and great service and fast 👍

Great service really helpful staff was as much better experience than online help which was like mission impossible

Courtney was wonderful. She was patient, helpful & kind. She reminded me of my favorite teacher. I would happily recommend her & this location to anyone.

Went to the store to get a jet pack to have wifi in our new RV. Was told we had 30 days to try it out, and that it would be unlimited data without throttle. The unlimited without being throttled was a stipulation for us to get this. After day 3 of camping and 15gb it got throttled to the point nothing worked. Called the store and the same agent stated he never said 30 days, and never said it was unlimited. Had to call customer service and wasted another 2 hours trying to get this resolved. Of course they sent me to a live chat that couldnt help and told me to call support all over again. Ridiculous customer service.

Omar was awesome! He went over every detail imaginable with my daughter and I. He was very thorough and thoughtful to our needs. He was the best representative I have ever dealt with from Verizon! We were very pleased with his service and I would reccomend him to anybody! Thank you again Omar!

*** Update: The contact information below is a joke.They never answer and dont return your calls. I guess their level of customer service is consistent***Asked all the right questions and bought 2 new phones based on the sales associates answers. Doesnt matter if you ask the correct questions they lie under the guise of it takes too long to navigate to the correct answer on your account. (Odd since it only took a couple minutes for them to look up the answer when I went back in.) It is bad when even the manager agrees that we were misinformed but according to him he can understand our frustration but it is just how they are trained to act. Didnt do a thing to correct their admitted fault and now it is going to cost me $39 more a month (for 2 years) on top of over $50 in extra costs. His recommendation was for me to call Verizon and ask for a loyalty creditVerizon actually laughed.Heads up if your phone is almost paid for do not finish paying it off at the store. They dont honor any of the promotions you might have had and they dont tell you. Sneaky way to RIP people off. Go elsewhere. Even if the lines are longer just go elsewhere and save yourself the money and the aggravation.

Great service by Mickey. Fast - efficient- friendly! Made us feel comfortable with our purchase. Will be back again.

Never will I return to this store. I walked in and the girl and guy working both reeked of alcohol and cigarettes. They really didn’t seem to care about my bill problem or to do their jobs. They told me to call a 800 number to figure it out. I went to the Target in the same plaza and the guy there took the time to help. Which in turn I got 3 new phones and my bill explained thoroughly to me.Terrible customer service. Terrible attitudes. Zero professionalism. If my employees acted like that I would be looking for new employees.

Nicholas was great! So helpful and kind. He gave us a great experience and was willing to help us with all the questions we had. We enjoyed his great service!

Nick was very professional and knowledgeable. I came in knowing I had to replace my phone and he showed me the best for my work lifestyle. Seriously a great down to earth sales person.

I took my mother there to get her a screen protector and SIM card, and I needed a cell phone case and screen protector. The girl that put the screen protectors on was so nice and was just great to work with. I had a bubble under my screen protector and little things like that bother me. So I went back the next day and they were more than happy to help me. I couldn’t say one negative thing about the people at this store. Everyone is so friendly and professional. It’s just a nice place to go and shop. I will definitely spend my money at this location before any other! The manager John was awesome!

I have been to a lot of cell phone dealers over the years, but this was the best experience to date! Nick was courteous, knowledgeable and thoroughly professional. I never knew I had so many affordable options. Thanks, Nick Zervos for making the transition to a new phone so easy and hassle-free!

Go here to get your Business Account setup!!!

Always very helpful staff! Thanks, Mark, for your time and help!

Very nice people. No pushy sales people. The man who helped me and my mother even drove to Medina to get the phone we wanted. Super staff here.

Not sure why there are negative reviews on here, I have been going to this location for over a year and have always received professional, helpful service. The staff has always been able to help and answer my questions. One staff member, I believe his name is John, has gone above and beyond to help me, friends, and family. Would recommend going to this store over any corporate store as it is much more personal and the staff will take their time to make sure you know and understand your device before you leave.

I went into this store a couple weeks ago to change carriers. Chandler & Omar were extremely helpful, professional, and made the entire process of switching my family from a different carrier to Verizon SEAMLESS & STRESS FREE! Thank you!!

John was awesome in getting my wife and I new phones, and adding a line for my son. Job well done couldnt be happier. Thanks John.

Asked them to order me a phone that wasnt in stock... theyd call when it came in. I was told 2-3 days. 12 days later, no call from them. I tried calling a dozen times, no answers. Go to the store, pick up my phone. Close to 700 dollars that I paid up front, and the phone is glitch you and calls are pure static. Take it back, faulty speaker. Itll take more time to order a new phone. Seriously! Thank goodness I kept my old phone so I wasnt forced to pay 1000 for one they has in stock. They also got me locked out of my account, AND I found out my phone had sat there for 7 days and no one called. Absolutely ridiculous. Never an, Im sorry, its ridiculous.

John does an amazing job with customer service. All the employees the store are helpful anytime I come in.

Jocelyn was wonderful. Very helpful and professional. She knew what she was doing and made good recommendations.

Highly recommended! I only ever went to the company stores because I thought the other stores were bad news. I was sent here by a friend and was happily surprised by the helpfulness of all the employees. I had went to the store in Fairlawn and they wouldn’t help with my account problems. Clarissa and Monica took the time to help me. Thank you again. A++++ service and fun to deal with.

Jocelyn seemed very informative. Personable. I would recommend her to my friends.

Everything was great. Have a showed everything in the store how it worked and why it worked thank you

Nicholas is a wonderful salesperson. My phone was running amok and the staff here was knowledgeable and helpful in getting my plights rectified. Id heartily recommend this location.

THIS PLACE IS THE WORST. My husband was sold a wireless charger which he was assured was compatible with my iPhone. It was not. We returned the unopened charger 4 days after purchase and were told we would receive a refund check in the mail within 10 days. 10+ days pass and we didnt receive the refund. After making a phone call I spoke to a rude, young salesgirl who was gonna text her boss and find out about the refund. I was later informed it had never been issued and was told I would have it in 10 days. 10+ days later - no refund. I called and spoke to a STORE MANAGER who said theyd look into it and call me back. Two days later after not hearing back I called them and was told not to worry a refund would be coming in 10 days. She even laughed and said it wouldnt take that long. So now, 14 days later I still have no refund, Ive called the store manager, whom I spoke with and and he was was supposed to call me back (and didnt), Ive called corporate in Boise, Idaho three times and have finally been assured, for the FOURTH time I will have a check in 10 days. I am furious to say the least. I have never dealt with such incompetent managers and sales people who clearly DO NOT make customer satisfaction a priority. Save yourself a headache and go to an actual Verizon store or buy online.

Im at the Verizon store in Wadsworth Ohio and had to get my phone fixed and I want to tell you I bought it from these guys and they do such a great job I want to give him a high five for the job they do especially John and thats who I bought my phone from thank you guys

Jocelyn was very helpful. She introduced me to new services. I’ll come her again definitely!

I have always had a platium experience at the Verizon next to kohls. They have always treated me like family!!. I wish their customer service dept could learn from them. I have been a customer for 10 years and I have Always been treated professionally. Why dont you treat yourself to a wonderful experience too?

Best Verizon store in the area!!! Ashley was extremely helpful!!! I purchased an extra lifetime warranty screen protector and eventually moved to Kentucky and cracked my screen. I called 2 Verizons and eventually corporate in Kentucky to find somewhere to replace it only to find out there were no stores in Kentucky that could. Ashley stepped in and provided a screen to give to my sister to send to me and helped me out immensely!!! Thank you so much!!!

Eric was my helper and he deserves a raise! He was quick and friendly. Best service ever buying a phone!

I have been with Verizon for a long time. I come to the Wadsworth store where Kevin was promoted. Since his promotion I have been using John for any questions and purchases.Now all my children and grandchildren use Verizon and John for all their cellular needs.Hes always patient and very courteous with me.I will continue to recommend John and Verizon to all my family and friends.

We had exceptional service here at Verizon. Josh was very helpful to answer any and all questions that we had. He was very patient and kind. Great service! Great salesman!

Every time I stop here and see Nick Zervos I know whatever I need done will get done. He is super knowledgeable with the products and devices that are sold here. I wouldn’t take my business anywhere else!

Experience was great. Nick answered all my questions and was very polite. AAAA++++

Good visit with Nick. Very knowledgeable with regard to swapping my broken phone with a new note10.

Great experience! John exceeded my expectations. So glad I did business here and with him.

My mom asked the REGIONAL MANAGER (Dan) if she would be able to replace the battery on her iPhone 6. Dan told her that replacing the battery isnt possible and repeatedly tried to sell her a new phone. My mother called Apple this morning and was told that replacing the battery was moderately simple and was only $80... Untrustworthy

The service from Eric McFadden was very good..He answered all of our questions. Very pleasant, will continue to go to Verizon..

Its Verizon you get either surly or elitist customer service, overpriced accessories, and generally unfriendly environment. Avoiding any interactions is usually best.

Nick was very knowledgeable and found a ton of value for me that I didnt know I could have. Visit him for any needs that you may have!!

I have visited this store several times and each time, the Service I received was good. I reserched phones, plans and paid my bills. Everything was great until I needed an upgrade. LIES, LIES, LIES about prices and cost of phones. It is partially my fault because I believed the salesmen in the store. DO NOT BUY PHONES in any Verizon store until you check the website first. I was promised that the deal I received was at the lowest price Verizon had to offer..............it was not. On line at Verizon, I could have saved $100.00 In addition, my rebate, which is in the form of a pre paid gift card never arrived. I took a loss of $150.00. BEWARE. I hope I can save someone else from wasting money and time. I called VERIZON customer service about this- nothing but excuses and lip service, but at least they were polite.I also contacted Customer Service about a billing issue- They fixed it. If they fix the issues with this store, I would give a better Service score.

Ive been coming to this store for several years now. The employees and management have been awesome today upgrade and additional purchases went fantastic. I drive an hour and a half to get here and I will go no where else but here. Thank you team. Also Kevin Fruth great team

Had an awesome experiance working with Nick Zervos. He has excellent customer service, is very knowledgable, and personable.

Dan and the whole team were great. Very friendly. Loved they took there time but didnt waste mine. So glad I stopped in!!!!!

Great guy! Made the whole lovely process of upgrading as painless as possible. Was great with explaining all details of the phone and pricing!

Chandler was very helpful with ALL issues and concerns. Tyler needs to have some additional people training and learn NOT to micromanage. I have been with Verizon for 18yrs and have never recieved the rude treatment that I received from Tyler when I was in the store Feburary the 9th.

Josh Tatter was awesome and friendly! He was very informative and gave me all the answers I was looking for... Great customer service!

Josh was great! Helped me and was really nice! 😁😁

Eric was great at meeting my phone needs. Very friendly and knowledgeable.

Sales person was real patient and understanding of my problem. I find out that my insurance that I have been paying for is not a good plan 😒☹️. I told him that I never want another Google phone

William was great to work with. I would recommend this store to anyone. Everything went smoothly and I am very satisfied!

Joshua was great to us. Very helpful and kind. Ashley took care of us a few days ago, she was great too. Thanks!

Nick was very helpful:. I would highly recommend him

Nick did an amazing job handling all my needs today.

Josh Tatter helped me with upgrading my phone and was very knowledgeable about the product. I recommend this place to everybody.

William is so great! So handsome, smells great, fantastic salesman! 10/10 would recommend to all of my family and friends!! You rule, bill!

My experience at Verizon was nothing short of amazing, William was a huge help and explained everything perfectly. 5 stars! Couldnt have asked for a better representative!

The Wadsworth ohio store has provided us with great service over many years. John and Josh are most helpful and informative regarding products!

Very excited with our new phones..first time I am. EXCITED about coming to the Verizon store...thank you, Steve

Nick was very helpful and patient. Answered all of my questions with a smile.

Kevin and Eric are awesome at the Wadsworth store. Thank you so much!!!

Went in today for a new phone, Nathan was able to get me set up with an iPhone 7 plus, glass screen protector and case. I highly recommend this store to everyone!!

Needed phone for every day not a really expensive one the girl knew exactly what I wanted had me out the door in about 10 minutes

Went into the store with my brother and mom and Daniel took great care of us. He had a lot of patience and taught my mother how to use her phone, I could not ask for anything better and I will recommend him to all of my friends and family.

The store employees were amazing. Also very helpful and went above and beyond to help out and make so simple for me to upgrade to the new phone.

This place is in the same area as Giant Eagle which means no parking. Also, they have been robbed twice in two months. You dont want to be in this shopping center after dark. Purse snatching, shoplifting, drugs. I go to the one in the Norton Shopping Center.

Went into to get a new iPhone 6 with my brother. Mr. Mickey worked with us and I ended up getting a 6+ and love it thanks too him.

John was great! This is the second time hes helped us, and we had a fantastic experience.

I had an awesome experience at this location. Ashley and her co-workers helped so much! Thank you!

Great Service! Explained everything well. I felt very comfortable with Joshua.

I have been to this store several times. First time was to upgrade my phone but thought enough to check phone prices before going. This store over prices all of there phones up to $100 more then the corporate store in Fairlawn or best buy. The second time was for an upgrade also. I had printed out a coupon from Verizons online site, for a free Droid DNA at any Verizon store. This store would not honor this. The last compliant I have and why I will never go back, is they wouldnt help me fix my phone.

Ashley from the Wadsworth store was fantastic. She made me feel like she was my best friend, she was very knowledgeable about my questions and my needs.

We are very happy with our experience today. Nathan our tech was super courteous & helpful, & we are convinced he is very knowledgeable.

Steve has done an excellent job. He has always been very helpful

I had a great experience with Eric setting up my iPhone that I purchased he found savings on Bill too

Joshua was very helpful I had 3 problems he solved all 3 quickly and taught me how to correct them myself next time

Thanks Eric for setting up my device and helping me get an awesome case and dont breaking the bank! I will be back!

I have no complaints Eric got me a great deal and set my phone up forme so i could use it right away

Ashley is a lifesaver. Joshua was extremely helpful. Great team and super knowledgeable.

They did an amazing job from the time I walked in the door and walked out! Thank you Holly and thank you Sherry butcher for the gift card! ❤

After having had a very bad experience a year ago in this very store, I am so pleased that John, the assistant manager, was not only helpful but extremely understanding of my situation. He needs to be commended.

I dont go to the corporate location anymore because of the great service Ive received there. Eric is great and worked with me to get a phone that I could afford and also got me a great case and charger.

Josh Tatter was awesome and a big help, he solved all my issues.

Nick helped me get into a new phone for my wife, and recovered information from our previous phone. Thanks

Josh was the most helpful associate today. It was a great experience

Nick has great! Highly recommended!

Always try to swindle you into uncomfortable contracts and rarely give credit to your bill for mistakes or other issues on their end.

Every time we are in, reps are helpful and knowledgeable. We rely on the store to keep us in working order!

Josh was magical, wonderful, and very helpful. Made sure I left happy.

Jocelyn was very helpful in getting me help with my warranty replacement.

Ashley is best worker that verizon has to offer !! love my new phone and the customer service !! :))

Young lady was awesome with our questions and helping us with setting up our phones!! Thank you!

Went to the store in town, was extremely dissatisfied, ended up they lied to me about the monthly cost of my bill by over 20.00 bucks. Came into this location for a bill pay, I asked the guy to go over my bill with me. Not only did they fix the problem. They made it lower then it was in the first place, Thanks again Dan.

Great representative!! Need more young men like this !! Go see Dylan at Verizon